Tuan Home Work Lesson 19

Student A
1. You are the owners) of an e-business that sells photographic equipment to customers all over the
world. Student B supplies the special packaging materials you need to protect your fragile equipment.
There are often mistakes in your orders from Student B: the wrong size, the wrong number, etc. Also,
deliveries are often delayed. You know there are other suppliers who are better and cheaper. Write an
email to Student B to complain about the service and ask for lower prices.
2. When you receive emails from Student B, write appropriate emails.
Student B
1 .You are the owners) of a business that supplies special packaging materials for e-businesses. Student
A owns an e-business selling photographic equipment. Student A is one of your regular customers but is
often a slow payer. You are still waiting for payment for an invoice you sent three months ago for
$5,075. Their orders are also unclear, which leads to delays and mistakes in deliveries. Delays and
mistakes cost you money to correct. Write an email to Student A asking for quick payment.
2. When you receive emails from Student A, write appropriate emails.

Subject: Concerns with Order Accuracy and Timeliness of Deliveries
Dear Mr. B,
I have some issues with the packaging materials we receive from your company. I have concerns
about the frequent inaccuracies in our orders and delays in deliveries.
We often encounter situations where we receive the wrong size, incorrect quantities, or even late
shipments. These issues disrupt our operations and affect our customer satisfaction, which is
impact to our business.
Additionally, we’ve noticed that there are other suppliers offering similar products at more
competitive prices. We kindly request that you consider a revision of your pricing for our
account. We believe an adjustment would reflect the true value of the partnership we wish to
maintain with your company.
Thank you for addressing these matters promptly.
Best regards,
A
Owner, [Photographic Equipment Seller]
Reply from Student B (Packaging Supplier) to Student A (Photographic Equipment Seller)
Subject: Re: Concerns with Order Accuracy and Timeliness of Deliveries
Dear Mr. A,
Thank you for bringing your concerns to our attention. I understand that delays and order
inaccuracies can have significant impacts on your business operations. We are continually
working to improve our processes and will make every effort to address these issues moving
forward.
However, I would like to mention that delays and inaccuracies often stem from unclear details in
the orders we receive. Clarifying these at the outset would greatly help in avoiding such issues in
the future.
Additionally, I would like to remind you that we are awaiting payment of $5,075 for an
outstanding invoice from three months ago. Process payment would ensure smoother
transactions and allow us to continue offering our services at competitive rates.
Regarding your request for a price review, we are open to exploring discounts or alternative
pricing structures that could benefit both parties. However, to make this viable, we would need
assurance of timely payments moving forward, as well as clearly detailed orders to reduce the
possibility of errors and additional costs.
Thank you again for your cooperation, and we look forward to continuing our partnership.
Best regards,
[B]
Owner, [Packaging Supplier]
Subject: Re: Order Concerns and Outstanding Payment
Dear Mr. B,
Thank you for your response and for addressing our concerns about the delivery issues. We
understand that clearer order details on our end will help streamline the process, and we’ll make
a conscious effort to be more precise when placing future orders to prevent misunderstandings.
Regarding the outstanding payment, I apologize for the delay. We are currently processing the
payment of $5,075 and will ensure it is sent to you by next week. I appreciate your patience and
understanding on this matter.
Thank you once again for your partnership and commitment to improving our service together.
Best regards,
A
Owner, [Photographic Equipment Seller]
Email from Student B (Packaging Supplier) to Student A (Photographic Equipment Seller)
Subject: Re: Order Concerns and Payment Update
Dear A,
Thank you for your response and for addressing the issues we discussed. We appreciate your
commitment to providing clearer order details, as this will certainly help us minimize mistakes
and improve delivery times.
Regarding the outstanding payment, we’re glad to hear that it’s being processed. Once we
receive the payment, we’ll proceed with your upcoming orders without delay.
Please don’t hesitate to reach out if you have any specific packaging requirements or if there are
other ways we can better support your business.
Best regards,
B
Owner, [Packaging Supplier]

Tuan Home Work Lesson 19

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Student A

2. When you receive emails from Student B, write appropriate emails.

2. When you receive emails from Student A, write appropriate emails.

Thank you for addressing these matters promptly.

Reply from Student B (Packaging Supplier) to Student A (Photographic Equipment Seller)

Subject: Re: Concerns with Order Accuracy and Timeliness of Deliveries

Subject: Re: Order Concerns and Outstanding Payment

Email from Student B (Packaging Supplier) to Student A (Photographic Equipment Seller)

Subject: Re: Order Concerns and Payment Update

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