Shalini Singh: About Me

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SHALINI SINGH

About Me

5+ Years’ Experience +91.8447450143


August 08, 1995, Shalini.singh6012@gmail.com
Renukoot, Uttar Pradesh
Linkedin.com/in/Shalini-singh-04a46a170

Professional Objective
An Operations Individual with 4+ years of experience with skills in team Leading, problem-solving, Client
servicing, and analytical approach. I am seeking a role in an esteemed organization where I can use my skills
for the organization's growth.

Work Experience

Fotografik Enterprises LTD, Chandigarh

Customer Support Specialist January 2024 – Till Date

Key Responsibility Areas


• Ensure high levels of customer satisfaction through prompt and courteous responses.
 Maintain a positive and professional demeanor in all customer interactions.
 Escalate complex issues to the appropriate channels for resolution Effectively troubleshoot and resolve
customer issues or concerns in a timely manner.
 Communicate clearly and effectively with customers via Teams, email, or chat channels. Ensure accurate
and concise communication of information to customers and internal teams.
 Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and
resolutions. Provide regular reports on customer feedback, trends, and recurring issues to management.
 Collaborate with cross-functional teams such as technical support, sales, and product development to
resolve customer issues.

Lead Team Coordinator January 2023 – December 2023

Key Responsibility Areas


 Leading multiple team of artists.
 Compilation of MIS received from different team coordinators and its presentation to management.
 Coordination with different team coordinators for MIS preparation of production outputs, attendance of
artists, and artists concerns.
 Review of production planning for the individual team and changes in the same as per client
requirements.
 Shifting of the artists within a team in coordination with team coordinators after analysis of
production requirements.
 Handling different issues of artists after being escalated by team coordinator.
 Also doing client communication through meetings and email.
Sr. Team Coordinator August 2020- December 2022

Key Responsibility Areas


 Associated with activities related to HR Operation.
 MIS preparation of production update for individuals on hourly basis.
 Hourly Monitoring of production outputs for individuals, analysis of production outputs, and feedback to
the team members.
 Interaction & coordination with the clients for their requirements and information flow of the same to the
employees.
 Planning and balancing of work hours of the artists as per demand received from the clients and ensuring
maximum production output.
 Production data compilation at the end of the shift and analysis of the Targets vs Actuals.
 Daily MIS preparation for attendance of artists.
 Interaction with employees (Artists) and addressing their concerns for a smooth transition of their
responsibility.
Coordination with talent acquisition team, sharing requirements for onboarding of employees.

TMW Fintech Pvt. Ltd., Gurugram


Corporate Sales Executive - 11 Months February 2019- December 2019

Key Responsibility Areas


 Generating leads through various networks and converting the same to increase business.
 Study of Market Ongoing trends and discuss within the team for improvement in existing products and
its comparative study with competitors.
 Working within a cross-functioning team for an increase in sales and coordination with other
functions for the smooth execution of activities.
 Review and feedback with existing clients and its analysis for improvement.
 Coordination with the sales team for Daily, and weekly MIS preparation.
 Ensuring adherence to achieving the sales plan and participating in review with the reporting supervisor.
 Coordination with the client for improvement in existing products as per their needs.

Education
MBA/PGPM–HR & Marketing Graduated, June 2019
New Delhi Institution of Management, Delhi Marks 75.00 %

B.Sc. (Statistics& Mathematics) Graduated, June 2017


Mahatma Gandhi Kashi Vidyapeeth, Varanasi Marks 55.00 %

10+2 (Senior Secondary Education) Graduated, April 2014


Adarsh Intermediate College, Renukoot Marks 70.00 %
UPTU Board

10 (Secondary Education) Graduated, April 2011


Aditya Birla Intermediate College, Renukoot Marks 72 %
UPTU Board

Internships
 Company Name – Hindalco Industries Limited; Role – Trainee HR & Operations
o Preparation of daily and weekly reports for Individual attendance and
training records.
o Conducting initial interview rounds, and setting up further interview rounds
in coordination with HR.
o Recording employee satisfaction surveys etc.

 Company Name – Cashify ; Role - Corporate Sales Executive


o As a part of my internship, I had to attend to the Prospective clients. Part of
my responsibility was to satisfy and convince the client to sell their
electronic gadgets. Maintaining the complete details and data of the sold
products. In this internship, I have escalated my communication skills and E

Computer Proficiency & Skills


 MS Office
 Google Spreadsheet
 Team Handling
 Customer Service
 Communication
 Emailing
 Coordination
 Communication Skill

Personal Interests
 Cooking Dancing
 Listening Music

Personal Details
 Father’s Name: Mr. Krishna Singh  Marital status: Single
 Mother’s Name: Mrs. Anita Singh
 Nationality: Indian

Declaration
I, Shalini Singh , hereby declare that the information contained herein is true and correct to the best of my
knowledge and belief.

Shalini Singh Renukoot, Uttar Pradesh

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