Resume Ankit Tandon

ANKIT TANDON
Email: ankit.tandon@hotmail.com
Tel: +91-98 99 934833
Professional Overview
 Possess strong team leadership, motivational, and coaching skills. Establish performance goals to
meet efficiency levels, sales targets, and quality assurance standards.
 An innate flair for accepting the challenges with entrepreneurship abilities in managing and
achieving desired targets.
 Adept at developing and maintaining Operational and Procedural processes that reduce redundancy,
improve accuracy and efficiency, and achieve organizational objectives
 An effective communicator with good presentation skills and abilities in forging business and
establish beneficial relationship with business partners.
 Enthusiastic and people-oriented with an adaptable teamwork approach.
 Competent at People Management and strategy analysis.
Organisational Experience
April’21-Till date
Associate Director – Business Operations at C2FO
 Responsible for operations and performance of the C2FO Business in India.

 Preparing and presenting internal and external reporting/analytics to drive strategy and support
the client, management, and other functional teams to drive business
 Collaborate with the Product Team on the design of our internal toolsets and broader product
enhancements to make our day-to-day processes more efficient
 Computed and divided monthly target numbers and ensured the operations team met or
exceeded the targets in addition to meeting the expected rate of return by the clients
 Working with treasury teams of large corporates to present their program performance reviews
and pitch in strategic priorities and areas of improvement
 Maintained strong relationships with senior members of client organizations, addressing their
needs, and maintaining a high level of client satisfaction.
 Managed and coordinated with multiple internal teams (Globally and in India), including sales,
account management, data analytics and product team to ensure all opportunities
/issues/escalations/deliverables for the business are addressed
 Strategically focused and responsible for customer satisfaction, maintaining customer
communication and the overall management of the customer relationship.
 SME for Dynamic Discounting led Vendor Finance (DSF) product in India. Worked closely with
the SCF/Product teams of banks like DBS, HDFC and ICICI to help corporates manage supply
chain finance.
July’19-June’20
Senior Manager – Customer Service Operations at Medicover Fertilty
 Determining contact centre operational strategies by conducting needs assessments,

performance reviews, capacity planning, and cost/benefit analysis
 Preparing reports and analysing contact centre data to improve processes, ensure resources are
properly allocated, and maximize efficiency and customer satisfaction.
 Set the vision, direction, and culture of the team by managing individual and team performance
expectations and goals, monitoring real time service levels and schedule adherence, and holding
the team accountable for meeting and exceeding performance targets.
 Meet contact centre financial objectives by estimating requirements, preparing an annual
budget and scheduling expenditures
 Prepare call centre performance reports by collecting, analysing, and summarizing data and
trends.
 Accomplish organization goals by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
 Participate on business leadership meetings, helping to develop and drive strategies and
programs which improve the competitive position and profitability of the organization
 Implemented QMF on Zoho CRM for evaluation. Involved in integration and automation of Dialer
and ZOHO CRM.
 Strategizing yearly targets and driving them monthly/bi-weekly to achieve the same.
 Providing effective feedback to the digital marketing team on the calls/leads received to improve
the quality of online paid promotions.
June’16-June’19
Head Operations at Sahas Ayurved LLP
 Managing the entire outbound/inbound telemedicine process (team size of 120 employees).
 Carry out strategy to effectively utilize the skills of the team and deliver exceptional sales.
 Building strategies & processes for achieving business objective.
 Responsible for reporting business revenue to organization and ensure/track the movement on
all business performance.
 Mentored others in developing Leadership behaviours. Hire, manage, and develop high
performing teams. Identify individual strengths of team members and actively fosters career
advancement
December’14-June’16
Head Operations at Atiya Herbs
 Managing a team size of 300 employees.

 Providing leadership to the day-to-day operations, while maintaining focus on the company’s
strategic goals.
 Development of sales metrics and reporting capabilities that support productive, focused sales
management discussions and activities
 Overall Responsibility of the Revenue/Sales Strategy from the Sales Team
 Develop/Design sales dashboard, trackers and all reports necessary
 Ensuring enhancement of Sales effectiveness through Training and Quality
December’11-November’14
Manager Operations at MTLK Connect Pvt. Ltd.
February’10-December’11
One Touch Solutions (I) Pvt Ltd
Worked as Manager Operations for Indian Health Organisation
May’08– January’10
Serco
Worked as Team Lead for American Express
June’06 – February’08
Hyper Quality
Worked as a Quality Analyst for America Online
Jul’03 – Jun’06
Convergys India Services
Worked as a Customer Care Executive for AT&T
Personal Dossier
Address: E4/Plot No. 2, Ground Floor, Vatika India NXT, Sector 82, Gurgaon, Haryana - 122004

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ANKIT TANDON

 Enthusiastic and people-oriented with an adaptable teamwork approach.

 Competent at People Management and strategy analysis.

 Responsible for operations and performance of the C2FO Business in India.

 Determining contact centre operational strategies by conducting needs assessments,

 Managing a team size of 300 employees.

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