Diana Acom Resume

Diana Acom
Sales Person
Uganda Entebbe
0751339483
acomdiana@gmail.com
Skills
Point of sale operation
Excellent people skills
Sales expertise
Expert in Subject
Client Service
Exceptional customer service
Relationship building
Product promotions
Multi-tasking strength
Product and service sales
Upselling
Cash register operation
Problem-solving skills
Sales trends
Cash Handling
Type product knowledge
Organization
Microsoft applications proficiency
Languages
English
Advanced (C1)
Luganda
Upper intermediate (B2)
Ateso
Intermediate (B1)
Professional Summary
Dynamic professional with a proven track record in sales enhancement and

administrative efficiency, notably at The Thrift Store. Excelled in relationship
building and Microsoft applications, increasing sales revenue through strategic
planning and exceptional customer service. Skilled in multitasking and problem-
solving, consistently achieving targets and fostering team growth.
Work History
September 2024 - Current
The Thrift Store( Owner) - Kitende

Sales
Increased sales revenue by implementing effective sales strategies and optimizing

operations.
Increased aftermarket sales by developing and implementing strategic sales plans.
Achieved sales targets consistently by applying effective sales strategies and
techniques.
Supported sales team with timely and accurate sales reports, contributing to
informed decisionmaking.
Increased sales revenue by identifying new market opportunities and implementing
targeted sales strategies.
October 2022 - July 2023
Tushabe Cleaning Company - Nakasero Kampala

Administrator
Handled sensitive information discreetly, maintaining strict confidentiality at all

times as required by company policy or legal regulations.
Managed office inventory levels, ensuring adequate supplies were available while
minimizing waste and unnecessary spending.
Maintained personnel records and updated internal databases to support document
management.
Established an organized filing system that streamlined document retrieval and
reduced misplaced files.
Improved employee productivity with effective time management strategies for daily
tasks.
Supervised administrative support staff members, offering guidance, feedback, and
mentorship that contributed to their professional growth and development.
Provided exceptional customer service to both internal and external stakeholders
through prompt response times and thorough issue resolution efforts.
Enhanced internal communication by creating a centralized information hub
accessible to all staff members.
Developed and maintained up-to-date database of contacts, facilitating quick and
efficient communication.
June 2019 - November 2021
John Paul Ii Peace and Justice Centre - Kampala Nsambya

Receptionist
Greeted incoming visitors and customers professionally and provided friendly,

knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry,
photocopying, scanning, and faxing documents.
Enhanced customer satisfaction by promptly addressing inquiries and providing
accurate information.
Streamlined front desk operations for increased efficiency by effectively managing
phone calls, emails, and walk-in clients.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to
a welcoming environment for visitors.
Maintained confidentiality of information regarding clients and company.
Demonstrated strong multitasking abilities while managing numerous tasks
simultaneously under tight deadlines.
Provided administrative support to staff members by handling correspondence, filing
documents, and managing office supplies inventory.
Maintained visitor log for entering and leaving facility for security purposes.
Handled sensitive information with discretion while maintaining strict
confidentiality standards.
Improved appointment scheduling system, reducing wait times and increasing client
satisfaction.
Helped maintain office security by monitoring visitor access and issuing badges.
Cultivated positive relationships with clients through professional demeanor and
excellent interpersonal skills.
Education
Kampala International University Uganda

Bachelor Of Business Administration Marketing
It involves accounting,strategic marketing,retail marketing, micro economics, sales
marketing, consumer behaviour, statistics etc
Accomplishments
Im a small business owner
Interests
Gardening, history ,travelling

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Diana Acom

Point of sale operation

Excellent people skills

Exceptional customer service

Product and service sales

Cash register operation

Type product knowledge

Microsoft applications proficiency

Dynamic professional with a proven track record in sales enhancement and

September 2024 - Current

The Thrift Store( Owner) - Kitende

Increased sales revenue by implementing effective sales strategies and optimizing

October 2022 - July 2023

Tushabe Cleaning Company - Nakasero Kampala

Handled sensitive information discreetly, maintaining strict confidentiality at all

June 2019 - November 2021

John Paul Ii Peace and Justice Centre - Kampala Nsambya

Greeted incoming visitors and customers professionally and provided friendly,

Kampala International University Uganda

Im a small business owner

Gardening, history ,travelling

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