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    Ferren Nursyafira Rivana CV

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    Ferren Nursyafira Rivana CV

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    gina
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    4 views2 pages

    Ferren Nursyafira Rivana CV

    Uploaded by

    gina

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    FERREN NURSYAFIRA RIVANA

    081313543295 | ferrennursyafira@gmail.com | linkedin.com/in/ferrennursyafira


    Jakarta, Indonesia
    A Salesperson with proven experience in telesales, customer success, inbound sales and account executive in various industries.

    Work Experiences
    PT. Feedloop Global Teknologi - Jakarta, Indonesia Nov 2022 - Present
    Sales Executive
    Creating detailed business plans to reach predetermined goals.
    Managing the entire sales cycle from finding a potential client, and processing the client's needs to securing a deal.
    Create new sales opportunities through networking and turning them into long-term partnerships.
    Present products to prospective clients.
    Provide professional after-sales support to maximize customer loyalty.
    Negotiate agreements and keep records of sales and data.

    PT. Sinar Digital Terdepan - Jakarta, Indonesia Jan 2022 - Oct 2022
    Inbound Sales Associate
    Actively seek, identify, qualify, and approach potential small-medium-sized businesses across industries that can benefit from Xendit's
    full-range solutions.
    Well-versed in pitching Xendit products to potential customers
    Closely follow up and engage with leads to convert them into confirmed customers ~ Achieved Inside Sales target of 92% on Q32022
    Day-to-day leads follow-up; database upkeep and weekly report submission to City Manager and Inbound Lead detailing potential
    customer profiles, hot/warm leads to close, and account management plan for 90-day merchants.
    Helping event activation with field marketing team and partnership team.

    PT. Grab Teknologi Indonesia - Jakarta, Indonesia Apr 2021 - Jan 2022
    Tele Account Executive
    Relationship Management: Manage relations with existing SMB top clients (300 priority accounts) including cross-selling and up-
    selling ~ First Position (Telesales Group) on Sales QoQ Growth Competition - Food & Logistics at Grab for Business Division on
    Q32021 Evaluation.
    Prospect, build, and maintain a strong pipeline of deals and actively track performance against the given sales target ~ Achieved GFB
    Target 112% on Q42021
    Work with cross-functional stakeholders to develop solutions that best address consumer needs while simultaneously meeting
    performance objectives.
    Handling complaints from 300 Top Accounts Client Complain Handling 20% (Claim Services > SLA 5 Days for case solved).

    PT. Alumak Teknologi Indonesia - Jakarta, Indonesia Mar 2020 - Apr 2021
    Inside Sales Representative - Junior Customer Success
    Nurture and convert leads in various types of marketing campaigns.
    Introduce Alumak's products and support all Alumak's activation activities through telemarketing and related phone-calling activities
    taking in 50 calls/days.
    Resolve customer problems and provide appropriate solutions in completing Alumak's product registration process.
    Keeping records of customer interactions, transactions, feedback, and problems.
    Maintain high productivity of Lead Generators effort with acquiring leads with a focus on B2B Singapore companies, Retail, and E-
    Commerce.

    Education Level
    Universitas Jenderal Achmad Yani - Cimahi, Indonesia Oct 2015 - Apr 2019
    Bachelor Degree in International Relations, 3.69/4.00

    Qualification and Certificate


    Qualifications
    Account Management: Researching target industries and companies to identify potential customers, Preparing and delivering product
    demos that clearly demonstrate the value and capabilities of the software, and acting as their business consultant to understand their
    pain points and provide the best solutions within the Company's products.
    Client's Relations: Able to handle and communicate with various industries especially SME Retail, Hospitalities, IT Consulting, and
    communicate clearly with clients in various positions.
    Discovering Growth and Opportunity: Identify opportunities through various channels (chat, e-mail, cold calling, straight approaching),
    deep dive into products to add new opportunities, and up-selling.

    Certification
    Customer Success Manager: Fundamentals To Your CSM Career (2021)
    EF SET English Certificate 80/100 (C2 Proficient) (2021)

    Skills, Achievements & Other Experience


    Soft Skills: Inbound and Outbound Call, Client Onboarding, Salesforce, Customer Support and Engagement, Accounts Management,
    Business-to-Business (B2B), Project Management, Negotiation.
    Skills: Bahasa Indonesia (Native or Bilinguan Proficiency), English (Professional Working Proficiency)

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