Name: Ranjula Amatya

Email Id: asranjula@gmail.com

Mobile No: 703 679 8277
Professional Summary:
 Over 7 years of experience as a Business Analyst with expertise in analytical thinking, judgment, and problem-solving.
Proven ability to tackle complex problems and prioritize solutions effectively.
 Strong focus on customer engagement, ensuring enterprise goals and objectives are understood and achieved.
Exceptional in sprint planning and estimation, highlighting dependencies, constraints, and business impact. Trusted as
the face of the team, acting as a subject matter expert for all business and strategic needs.
 To obtain a position related to managing Enterprise level projects and grow into an organization or team to provide
excellent technical support.
 Proficient in analyzing business needs and devising effective strategies.
 Expertise in facilitating stakeholder collaboration and employing proven requirements elicitation techniques to
validate and verify information.
 Skilled in identifying solution options that meet business needs and allocating requirements across solution
components. Well-versed in defining software quality attributes, and non-functional requirements, and ensuring
alignment with stakeholder expectations.
 Keen market observer, continuously monitoring technologies and processes to manage business analysis information.
Strong track record in developing training materials and tools to improve stakeholder efficiency.
 Experienced in working with large, diverse teams spanning multiple functions, locations, and time zones, effectively
coordinating roles and responsibilities.
 Recognized for establishing and implementing efficient requirement creation and management practices.
 Expertise in championing requirements elicitation through various techniques such as interviews, workshops, and
surveys. Proficient in defining solution approaches, identifying business improvement opportunities, and developing
design options for desired future states.
 Demonstrated ability to develop networks of Subject Matter Experts (SMEs) and drive organizational transformation
through innovative engagement strategies.
 Skilled in driving transformational programs, adding significant business value, and ensuring effective communication
with stakeholders. Received positive feedback from customers, with excellent communication effectiveness and
customer satisfaction.
 Proactive in adopting tools, templates, and processes to enhance decision-making and approval processes.
Recognized for delivering reusable artifacts and methodologies to benefit the organization as a whole. Committed to
continuous learning, undertaking, and providing training to improve business analysis practices.
 A results-oriented Business Analyst with exceptional skills in analytical thinking, stakeholder engagement,
requirements engineering, and solution evaluation.
 Adaptable to changing environments and able to effectively lead and manage teams. Well-versed in the use of various
business analysis techniques and tools. Driven by a commitment to delivering optimal solutions and driving business
growth.
 Proven ability to tackle complex problems and prioritize solutions effectively.
 Strong focus on customer engagement and understanding enterprise goals and objectives.
 Adept at sprint planning and estimation, considering dependencies, constraints, and business impact.
 Trusted as the face of the team, acting as an SME for all business and strategic needs.
 Proficient in analyzing business needs and devising effective strategies.
 Facilitates stakeholder collaboration and ensures alignment with stakeholder needs.
 Uses proven requirements elicitation techniques to validate and verify information.
 Identifies solution options that meet business needs and allocates requirements across solution components.
 Expertise in defining software quality attributes and non-functional requirements.
 Keeps abreast of market technologies/processes to manage business analysis information.
 Develops training materials and tools to improve stakeholder efficiency.
 Experienced in working with large, diverse teams spanning multiple functions, locations, and time zones.
 Establishes and implements efficient requirement creation and management practices.
 Champions requirements elicitation using various techniques such as interviews, workshops, and surveys.
 Defines solution approaches, identifies business improvement opportunities, and develops design options.
 Proactively adopts tools, templates, and processes to enhance decision-making and approval processes.
 Develops engagement strategies to support organizational transformation.
 Drives transformational programs, adding significant business value.
 Demonstrates excellent communication effectiveness and receives positive customer feedback.
 Delivers reusable artifacts/methodologies benefiting the organization.
 Undertakes and provides training to improve business analysis practices.
 Recognized for analytical, organizational, and problem-solving skills.
 Exhibits behavioral characteristics of ethics, personal accountability, trustworthiness, organization, and adaptability.
 Possesses in-depth business knowledge and understanding of current trends, market forces, and regulations.
 Excellent communication skills, adapting to various stakeholders' knowledge levels and communication styles.
 Strong interaction skills, relating and cooperating with individuals at all levels.
 Proficient in using a variety of BA techniques and tools for effective analysis and documentation.
 Utilizes brainstorming sessions to generate innovative ideas and solutions.
 Develops comprehensive business cases to evaluate the feasibility and value of proposed initiatives.
 Proficient in analyzing and interpreting various types of documents to gather valuable insights.
 Applies business rules analysis techniques to define and validate business rules.
 Utilizes prototyping to provide stakeholders with tangible representations of proposed solutions.
 Leverages data mining techniques to extract valuable insights and support informed decision-making.
 Skilled in estimating project timelines, costs, and resources required for successful implementation.
 Conducts financial analysis to assess the financial viability and impact of business solutions.
 Functional Decomposition: Breaks down complex processes into smaller functional components for analysis and
improvement.
 Conducts interviews to gather requirements, clarify information, and understand stakeholder perspectives.
 Utilizes item tracking techniques to effectively monitor and manage project tasks and deliverables.
 Captures and analyzes lessons learned from past projects to improve future initiatives.
 Process Analysis and Modelling: Analyzes existing processes and models them to identify areas for improvement.
 Conducts reviews of project artifacts, requirements, and deliverables to ensure quality and alignment.
 Applies root cause analysis techniques to identify the underlying causes of problems.
 Risk Analysis and Management: Proficient in identifying, assessing, and mitigating risks throughout the project
lifecycle.
 Designs and administers surveys/questionnaires to gather feedback and insights from stakeholders.
 Workshops: Facilitates workshops to engage stakeholders, gather requirements, and foster collaboration.
 Mind mapping: Utilizes mind mapping techniques to visually represent and organize complex information.
 Creates product models to visualize and define product features and requirements.
 Stakeholder maps: Develops stakeholder maps to identify key stakeholders and their roles and influences.
 Metrics and Key Performance Indicators (KPIs): Defines and tracks relevant metrics and KPIs to measure project
success.
 Conducts benchmarking and market analysis to identify industry best practices and opportunities.
 Analyzes system interfaces and dependencies to ensure seamless integration.
 Creates data flow diagrams to depict the flow of data through systems and processes.
 Develops use cases to capture and specify system requirements from an end-user perspective.
 Utilizes user stories to capture functional requirements and define user-centric solutions.
 Manages and prioritizes product backlogs to ensure efficient delivery of requirements.
 Acceptance and Evaluation criteria: Establishes acceptance and evaluation criteria to assess the quality and
completeness of deliverables.
 Utilizes the Business Model Canvas to analyze and design business models.
 Creates concept models to illustrate abstract ideas and facilitate understanding.
 Conducts SWOT analysis to assess strengths, weaknesses, opportunities, and threats.
 Models organizational structures and processes to drive organizational improvements.
 Applies vendor assessment techniques to evaluate potential suppliers and solutions.

Technical Skills:
Data Governance: Collibra (V-4.6/V-5.0)
Integration Tools: Collibra Connect and MuleSoft Anypoint Studio (ESB), Activiti BPMN 2.0
Workflows, Eclipse IDE
CRM: Siebel, Oracle Sales Cloud, SFDC, OEDQ/MDM/OPA
RDBMS: Oracle 10g, MS SQL Server 2000 and MS Access
Report: OBIEE, Actuate Reports 6.
Tools Agile: Remedy, Confidential ALM, Rational Suite, MS Office, MS VISIO
OS: MS Dos, Windows 98, Windows 2000, Windows NT and Windows XP

Professional Experience:
Sentara Health, Richmond, VA December 2021-Present
Senior Business Analyst
Responsibilities:
 Utilize strong analytical skills and judgment to proactively identify, prioritize, structure, and solve complex problems.
 Work closely with customers to understand their enterprise goals and objectives, ensuring alignment of business
strategies.
 Act as the lead in sprint planning and estimation, highlighting dependencies, constraints, and business impact from a
strategic standpoint.
 Serve as the primary point of contact for the team, acting as a subject matter expert (SME) for all business and
strategic needs.
 Apply expertise in various BA knowledge areas to analyze business needs, devise strategies, and facilitate effective
stakeholder collaboration.
 Validate and verify information to identify solution options that meet stakeholder needs and align with business
objectives.
 Establish and implement effective requirement creation and management practices, ensuring accurate and
comprehensive documentation.
 Champion requirements elicitation using proven techniques such as interviews, document analysis, workshops, and
surveys.
 Define the solution approach, identifying business improvement opportunities and allocating requirements across
solution components.
 Develop design options that achieve the desired future state, considering software quality attributes and non-
functional requirements.
 Monitor the market for technologies and processes to effectively manage business analysis information.
 Develop training materials and provide guidance to stakeholders, enabling them to enhance their efficiency in using
business analysis tools.
 Coordinate and collaborate with large or multiple teams spanning functions, issues, locations, and time zones.
 Develop a network of Subject Matter Experts (SMEs) both inside and outside of the organization.
 Foster an innovative approach by leveraging new tools, templates, and processes to enhance business analysis
practices.
 Develop engagement strategies to support organizational transformation and drive transformational programs.
 Ensure business value addition by consistently delivering solutions that meet stakeholders' needs and deliver tangible
benefits.
 Effectively communicate with stakeholders, demonstrating strong communication skills and adapting communication
styles and techniques as needed.
 Gather customer feedback to continuously improve business analysis processes and tools.
 Create reusable artifacts and methodologies that can be utilized across the organization.
 Undertake and provide training to enhance the skills and knowledge of the business analysis community.
 Proactively identify and address business problems, constraints, and dependencies to deliver value to stakeholders.
 Negotiate various options and prioritize based on the value delivered to stakeholders.
 Drive the adoption of tools, templates, and processes for aligning requirements and design.
 Use metrics and strategic analysis to evaluate and recommend appropriate solutions to complex business problems.
 Establish and maintain processes for effective management of BA artifacts and project documentation.
 Communicate project artifacts and documentation to various stakeholder groups, ensuring clear and concise
information dissemination.
 Manage and coordinate the team, providing necessary training, workshops, and mentorship to foster growth and
development.
 Assist in identifying new business opportunities and provide solution recommendations proactively.
 Stay up to date with industry trends and best practices, continuously enhancing knowledge and expertise in business
analysis.
 Managed the Enterprise Performance Lifecycle project on AWS migration project and acted as the Subject Matter
Expert (SME) for Department of Health and Human Service clients.
 Facilitated project documentation sign-off and review meetings with HHS Confidential clients.
 Updated and provided access management support to the Authority to Operate (ATO) documents.
 Facilitated meeting with Enterprise Architect, System Owners, System Administrators and Project Managers to insure
all AWS technical documentation are accurate and up-to date.
 Working closely with customers to understand and define enterprise goals and objectives.
 Leading and facilitating brainstorming sessions to generate ideas and solutions.
 Developing business cases to justify proposed initiatives and projects.
 Conducting document analysis to extract relevant information and insights.
 Performing business rules analysis to define and document business rules and logic.
 Leading and overseeing the prototyping process to validate and refine solution concepts.
 Conducting data mining activities to extract valuable insights and trends from large datasets.
 Estimating project timelines, resource requirements, and costs.
 Performing financial analysis to assess the financial viability and impact of proposed solutions.
 Conducting functional decomposition to break down complex processes into manageable components.
 Conducting interviews with stakeholders to gather requirements and understand their needs.
 Tracking and managing project-related items to ensure timely completion.
 Capturing and documenting lessons learned throughout the project lifecycle.
 Performing process analysis and modeling to identify areas for improvement and optimization.
 Conducting reviews of project deliverables and documentation for quality assurance.
 Conducting root cause analysis to identify the underlying causes of problems or issues.
 Performing risk analysis and management to identify and mitigate project risks.
 Designing and administering surveys/questionnaires to gather stakeholder feedback.
 Planning and conducting workshops to facilitate collaboration and gather input from stakeholders.
 Using mind mapping techniques to visualize and organize complex information.
 Creating product models to represent and communicate solution concepts.
 Developing stakeholder maps to identify and understand key stakeholders and their relationships.
 Defining metrics and key performance indicators (KPIs) to measure project success.
 Conducting benchmarking and market analysis to identify industry best practices and market trends.
 Performing interface analysis to assess the integration requirements and dependencies of systems or components.
 Creating data flow diagrams to visualize the flow of data within systems or processes.
 Developing use cases and user stories to capture functional requirements from the user's perspective.
 Managing and prioritizing backlog items to ensure alignment with project goals and objectives.
 Conducting estimation activities to determine the effort and resources required for project tasks.
 Defining acceptance and evaluation criteria to assess the suitability and quality of deliverables.
 Using the Business Model Canvas to analyze and develop business models.
 Conducting SWOT analysis to identify strengths, weaknesses, opportunities, and threats.
 Performing organizational modeling to assess and optimize the structure and processes of an organization.
 Conducting vendor assessments to evaluate potential vendors and their solutions.

VCU Medical Center, Richmond, VA July 2020 - November 2021

Senior Business Analyst
Responsibilities:
 Analyzing and developing business cases to assess the feasibility and benefits of proposed projects or initiatives.
 Conducting document analysis to extract relevant information and insights from various documents and sources.
 Performing business rules analysis to define and document the rules and logic that govern business processes.
 Collaborating with stakeholders to prototype and validate potential solutions or system functionalities.
 Utilizing data mining techniques to gather and analyze data for identifying patterns, trends, and insights.
 Conducting estimation activities to determine project timelines, resource requirements, and costs.
 Performing financial analysis to evaluate the financial viability and impact of proposed solutions.
 Conducting functional decomposition to break down complex processes into smaller, manageable components.
 Conducting interviews with stakeholders to elicit requirements and gather insights into their needs and expectations.
 Tracking and managing project-related items, such as requirements, tasks, and issues.
 Capturing and documenting lessons learned from projects to facilitate continuous improvement.
 Performing process analysis and modeling to understand and optimize business processes.
 Conducting reviews of project deliverables, documentation, and processes to ensure quality and compliance.
 Performing root cause analysis to identify and address the underlying causes of problems or issues.
 Performing risk analysis and management to identify, assess, and mitigate project risks.
 Designing and administering surveys and questionnaires to gather stakeholder feedback and insights.
 Facilitating workshops and meetings to engage stakeholders, gather requirements, and drive collaboration.
 Using mind mapping techniques to visualize and organize information and ideas.
 Creating product models to represent and communicate solution concepts and requirements.
 Developing stakeholder maps to identify and understand key stakeholders and their relationships.
 Defining metrics and Key Performance Indicators (KPIs) to measure project performance and success.
 Conducting benchmarking and market analysis to identify industry best practices and market trends.
 Performing interface analysis to assess and define the interactions and dependencies between systems or
components.
 Creating data flow diagrams to visualize the flow of data within systems or processes.
 Developing use cases and user stories to capture and document functional requirements.
 Managing and prioritizing the product backlog, ensuring that the most valuable and feasible items are addressed.
 Conducting estimation activities to determine the effort and resources required for project tasks.
 Prioritizing requirements and features based on business value, stakeholder needs, and project constraints.
 Defining acceptance and evaluation criteria to ensure that deliverables meet quality standards and stakeholder
expectations.
 Utilizing analytical skills and judgment to analyze complex problems and provide insightful solutions.
 Engaging with customers to understand their needs, gather requirements, and ensure customer satisfaction.
 Collaborating with cross-functional teams in sprint planning and estimation activities to define project scope and
timelines.
 Taking a business standpoint in analyzing requirements and proposing solutions that align with business objectives.
 Using the Business Model Canvas to analyze and design business models.
 Understanding and addressing business needs by identifying and evaluating solution options.
 Gathering and documenting stakeholder needs and requirements to ensure a comprehensive understanding of their
expectations.
 Creating well-defined and clear requirements to guide the development and implementation of solutions.
 Following best practices in requirements elicitation, ensuring that all necessary information is captured.
 Developing a solution approach by considering various factors such as feasibility, cost, and impact on stakeholders.
 Identifying and capitalizing on business improvement opportunities to drive organizational growth and efficiency.
 Considering software quality attributes and non-functional requirements to ensure the overall effectiveness of the
solution.
 Monitoring the market to stay updated on industry trends, technologies, and best practices.
 Creating training materials to enhance the knowledge and skills of stakeholders involved in the project.
 Coordinating and collaborating with subject matter experts to gain insights and expertise in specific domains.
 Applying innovative approaches and engagement strategies to drive effective communication and collaboration.
 Contributing to the design and implementation of transformational programs to achieve business objectives.
 Adding value to the business by identifying opportunities for improvement, optimization, and innovation.
 Ensuring effective communication by utilizing appropriate channels and techniques and actively seeking customer
feedback.
 Following established Business Analysis processes and methodologies to ensure consistency and quality in
deliverables.
 Creating reusable artifacts and methodologies to enhance efficiency and promote consistency in future projects.
 Undertaking and delivering training sessions to enhance the skills and competencies of the project team and
stakeholders.
 Demonstrating the business value of proposed solutions and securing stakeholder buy-in.
 Proactively identifying potential issues, risks, and opportunities and addressing them in a timely manner.
 Engaging stakeholders throughout the project lifecycle to ensure their active participation and alignment.
 Applying negotiation skills to facilitate consensus and resolve conflicts among stakeholders with diverse interests.
 Performing requirements engineering to analyze, validate, and manage requirements throughout the project.
 Mastering business analysis tools to effectively capture, analyze, and communicate requirements and project
information.
 Evaluating proposed solutions against defined criteria to determine their suitability and alignment with business
needs.
 Establishing processes and procedures to streamline and optimize business analysis activities.
 Maintaining and updating Business Analysis artifacts to ensure their accuracy and relevance.
 Communicating project artifacts effectively to stakeholders, ensuring transparency and understanding.
 Adopting relevant tools and processes to enhance the efficiency and effectiveness of business analysis activities.
 Managing and coordinating the project team, ensuring collaboration, productivity, and timely delivery.
 Planning and conducting training and workshops to enhance the skills and knowledge of the project team and
stakeholders.
 Identifying new business opportunities and recommending solutions to address emerging market needs and trends.
 Conducting a SWOT analysis to assess the strengths, weaknesses, opportunities, and threats of a business or project.
 Performing organizational modeling to analyze and optimize the structure and processes of an organization.
 Applying vendor assessment knowledge to evaluate potential vendors and their solutions.
 Conducted Business Analyst interviews with senior business analysts and Project managers.
 Provided mentorships to new hires and training on software tools (ALM, Visio, SharePoint, Remedy) and team
policies.
 Created meeting notes for various meetings i.e. stakeholders, development, requirement, and database.

Maryland Dept. of Health, Baltimore, MD January 2019 – June 2020

Business Analyst
Responsibility
 Developing and enhancing analytical skills and judgment to effectively analyze and solve complex problems.
 Actively engaging with customers to understand their requirements, gather feedback, and ensure customer
satisfaction.
 Assisting in sprint planning and estimation activities to contribute to defining project scope and timelines.
 Gaining a business standpoint and understanding the alignment of solutions with business objectives.
 Assisting in identifying and evaluating solution options based on business needs and requirements.
 Participating in gathering stakeholder needs and requirements to contribute to a comprehensive understanding.
 Assisting in the creation of clear and well-defined requirements to guide solution development and implementation.
 Learning and applying best practices in requirements elicitation to ensure comprehensive and accurate information
gathering.
 Contributing to the development of a solution approach by considering factors such as feasibility and cost.
 Assisting in identifying business improvement opportunities and providing recommendations for process
enhancements.
 Worked in fast paced business environment while handling 25-40 calls per shift.
 Provided first level technical support when handling calls, in order to provide time-of-call resolution to less complex
calls whenever possible.
 Demonstrated excellent written and verbal communication skills.
 Displayed in-depth Product Knowledge in order to resolve user questions and issues.
 Worked in office 24x7 operations environment.
 Logged Remedy tickets and escalated trouble ticket to senior level personnel.
 Diagnosed PC problems on desktops and laptops.
 Gaining awareness of software quality attributes and non-functional requirements to support solution effectiveness.
 Participating in market monitoring activities to stay informed about industry trends and best practices.
 Assisting in the development of training materials to support the knowledge and skills development of stakeholders.
 Collaborating with subject matter experts to gain insights and expertise in specific domains.
 Exploring innovative approaches and engagement strategies to improve communication and collaboration.
 Supporting the implementation of transformational programs to achieve business objectives.
 Contributing to the identification and evaluation of business value addition opportunities.
 Assisting in effective communication practices and gathering customer feedback for continuous improvement.
 Learning and following established Business Analysis processes and methodologies to ensure consistent deliverables.
 Assisting in creating reusable artifacts and methodologies to support future projects and promote efficiency.
 Participating in training sessions to enhance skills and knowledge in business analysis practices.
 Contributing to the demonstration of business value through the proposed solutions.
 Developing proactive identification skills to identify potential issues, risks, and opportunities.
 Supporting stakeholder engagement activities to ensure their active involvement and alignment.
 Assisting in negotiation activities to facilitate consensus and resolve conflicts among stakeholders.
 Participating in requirements engineering activities to analyze, validate, and manage requirements.
 Developing proficiency in using business analysis tools to capture, analyze, and communicate requirements.
 Assisting in the evaluation of proposed solutions against defined criteria.
 Supporting the establishment of processes and procedures to streamline business analysis activities.
 Assisting in maintaining and updating Business Analysis artifacts for accuracy and relevance.
 Contributing to the effective communication of project artifacts to stakeholders.
 Learning and adopting relevant tools and processes to enhance efficiency in business analysis activities.
 Assisting in team management and coordination to ensure collaboration and productivity.
 Participating in planning and conducting training sessions and workshops for skill development.
 Assisting in identifying new business opportunities and providing solution recommendations.

Centers for Medicare and Medicaid, Baltimore, MD June 2016 – December 2017
Business Analyst
Responsibilities:
 Exercise judgment in analyzing and solving complex problems.
 Engage with customers to understand their needs and ensure effective customer engagement.
 Participate in sprint planning activities to contribute to project planning and execution.
 Assist in estimation activities to determine the time and resources required for project tasks.
 Provide insights from a business standpoint to support decision-making and strategy development.
 Identify and analyze business needs, solution options, and stakeholder needs.
 Support requirement creation and documentation based on stakeholder requirements.
 Apply effective management practices in handling project tasks and responsibilities.
 Conduct requirements elicitation activities to gather and document user requirements.
 Contribute to the development of a solution approach based on business needs.
 Identify and recommend business improvement opportunities.
 Consider software quality attributes and non-functional requirements in solution development.
 Monitor the market to stay informed about industry trends and changes.
 Contribute to the development of training materials for project teams and stakeholders.
 Coordinate with team members to ensure smooth project execution and collaboration.
 Seek input from Subject Matter Experts (SMEs) to enhance project outcomes.
 Demonstrate an innovative approach in problem-solving and engagement strategies.
 Support transformational programs to drive business value addition.
 Communicate effectively with stakeholders and gather customer feedback.
 Follow Business Analysis processes and utilize reusable artifacts/methodologies.
 Demonstrate proficiency in business analysis tools and their effective use.
 Evaluate proposed solutions and provide feedback for improvement.
 Support the establishment and improvement of project processes.
 Maintain and update BA artifacts for effective project documentation.
 Facilitate communication of project artifacts to relevant stakeholders.
 Adopt and promote the use of tools and processes for improved project outcomes.
 Contribute to team management and participate in training and workshops.
 Assist in identifying new business opportunities and solutions.
 Provide solution recommendations based on analysis and evaluation.
 Contribute to performance improvement initiatives within the business analysis domain.
 Foster effective requirements elicitation practices to ensure accurate and comprehensive gathering of user needs.
 Support communication and collaboration within project teams and stakeholders.
 Manage requirements throughout the project life cycle, including documentation, alignment with design, and changes.
 Analyze the current state and contribute to strategy analysis for change initiatives.
 Define future state requirements and contribute to their definition.
 Assess risks associated with project activities and provide recommendations for risk mitigation.
 Develop change strategies and drive their adoption.
 Analyze and design solutions based on elicitation results and business needs.
 Evaluate and measure solution effectiveness using appropriate metrics and tools.

Education: MBA in Information System Management, Strayer University, VA