MINOR PROJECT REPORT ON

A Study on The Comparative Analysis of Pre-Pandemic and Post-

pandemic Financials of ICICI Bank Ltd

Submitted in partial fulfilment of the

requirements for the award of the degree of

BACHELOR OF BUSINESS ADMINISTRATION

To

Guru Gobind Singh Indraprastha University, Delhi

Guide Name: Submitted By:

Mrs. Swati Kaushik Kartik Bhardwaj

BBA-IV SEM

00135201722

BHAGWAN PARSHURAM INSTITUTE OF TECHNOLOGY

SCHOOL OF BUSINESS ADMINISTRATION

NEW DELHI-110089
SESSION 2022-25

1
 Declaration

I, Kartik Bhardwaj, Roll No. 00135201722 declare that the Project entitled “A Study on The
Comparative Analysis of Pre-Pandemic and Post-pandemic Financials of ICICI Bank Ltd” is
done by me and it is authentic work carried out by me at Bhagwan Parshuram Institute of
Technology. The matter embodied in this Report has not been submitted earlier for the award
of any degree or diploma to the best of my knowledge and belief.

Signature:

DATE:

2
 Bhagwan Parshuram Institute of
Technology
A Unit of Bhartiya Brahmin Charitable Trust (Regd.)
(Approved by AICTE, Ministry of HRD, Govt. of India)
(Affiliated to Guru Gobind Singh Indraprastha University, Delhi for B.Tech and Management Courses)
PSP Area No. 4, Sector 17 (Opp. Sector 11, Rohini, Delhi 110089)
Tel: 011-27571080, 27572900, Fax: 011-27574642
Email: bpitindia@yahoo.com, Website: www.bpitindia.com

CERTIFICATE

This is to certify that the project entitled “A Study on The Comparative Analysis of Pre-
Pandemic and Post-pandemic Financials of ICICI Bank Ltd” submitted by Kartik
Bhardwaj Enroll No. 00135201722 has been done under my guidance and supervision in
partial fulfillment of the requirement for the award of Bachelor of Business Administration.

The work and analysis mentioned in this Project Report have been undertaken by the
candidate himself and references have been recognized and acknowledged in the text of the
report.

Swati Kaushik
(Project Guide)

3
 ACKNOWLEDGEMENT

Thank you for giving me the opportunity to work on this project and gain valuable insights
about ICICI Bank Ltd ’s financial performance. I would like to express my gratitude to Mrs.
Swati Kaushik at Bhagwan Parshuram Institute of Technology, for guidance and support
throughout the project.

I would also like to thank my family and friends for their constant support and
encouragement during this project. Their unwavering support helped me stay focused and
motivated throughout the project.

I would like to thank the faculty members and staff at Bhagwan Parshuram Institute of
Technology for providing me with the necessary resources and infrastructure to complete the
project successfully.

I look forward to applying the knowledge and skills gained through this experience
in future projects.

Name: Kartik Bhardwaj

BBA 4th Semester

00135201722

4
5
 EXECUTIVE SUMMARY

CHAPTER-1
PROFILE OF THE FIRM/COMPANY
-This chapter tells us about the information of the company including its name, address,
contact number, email, etc.
-It tells us about the nature of organisation and tells us about the business, its product range.
-We get to know about the size of the company in terms of manpower, turnover, etc.
-The chapter tells us about the market share and position of company.
-It tells us about the present leadership of the company too.

CHAPTER-2
LITERATURE REVIEW AND SWOT ANALYSIS
-In this chapter we get to review the literature of the company with the help of some reports
available on the internet.
-This chapter guides us through the SWOT analysis (strengths, weakness, opportunities,
threats) of the company through various factors,

CHAPTER-3
DATA PRESENTATION & ANALYSIS
- In this chapter the collected financial and non-financial data is collected and is analysed
through the help of MS Excel and SPSS.
-Various charts are used to represent the analysed data.

CHAPTER-4
SUMMARY AND CONCLUSIONS
-In this chapter we get to know about the summary of the report/project.
-Various suggestions are made to provide improvement in company.
-We get to know about the limitations of company.

6
 CONTENT

S.NO PARTICULARS PAGE NO.

1 Title page 1

2 Declaration 2

3 Certificate 3

4 Acknowledgement 4

5 Executive Summary 5

6. Chapter-1 7

7. Chapter-2 10

8. Chapter-3 26

9. Chapter-4 35

10. Bibliography 36

7
 Chapter – 1
Profile of the Company

1. Name of the Firm: ICICI Bank Ltd

Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra,

400051

Telephone number: +91-22-33667777

Email address: info@icicibank.com

Website: www.icicibank.com

Type: Multinational

● Registered office address: ICICI Bank Tower, Bandra Kurla Complex,

Mumbai, India

● Geographical areas of operation: India, United States, United Kingdom,

Canada, Singapore, Malaysia, Bahrain, Qatar, Oman, UAE, South Africa,
China, Indonesia, Hong Kong, Sri Lanka, Thailand, Bangladesh, Belgium,
Germany, and Russia

2. Nature Of Organization

ICICI Bank Ltd operates as a prominent financial institution, distinguished by its

comprehensive range of banking and financial services tailored to meet the diverse
needs of individuals, businesses, and organizations. With a legacy spanning decade,
ICICI Bank has solidified its position as a cornerstone of India's banking sector and
has extended its influence globally.

It stands as a dynamic and forward-thinking financial institution, driven by its

commitment to excellence, innovation, and customer satisfaction. Through its
comprehensive expanse of banking and financial services, its global reach and
strategic vision, ICICI Bank continues to play a pivotal role in shaping the financial
landscape and empowering individuals and businesses to achieve their financial
aspirations.

8
3. Company’ s Vision

ICICI Bank's vision statement emphasizes its commitment to excellence, innovation,

and customer-centricity in the following manner:

"To be the leading provider of innovative financial solutions, empowering individuals

and businesses to achieve their financial aspirations."

This vision underscores ICICI Bank's dedication to serving as a catalyst for financial
empowerment, facilitating the realization of customers' financial goals and
aspirations. It reflects the bank's relentless pursuit of innovation, aiming to stay at the
forefront of the financial services industry by introducing cutting-edge products,
services, and digital solutions.

By prioritizing the needs and preferences of its diverse clientele, ICICI Bank seeks to
build lasting relationships and become the preferred banking partner for individuals,
businesses, and organizations.

Company’s Mission

ICICI Bank Ltd.’s mission revolves around delivering superior banking experiences
and financial services that enhance the well-being of its customers and communities.
By leveraging technology, talent, and partnerships, the bank aims to foster financial
inclusion and empowerment. This mission underscores ICICI Bank's commitment to
driving innovation and creating long-term value for its stakeholders.

At the heart of ICICI Bank's mission is the goal of delivering superior banking
experiences and financial services. Whether it's through traditional banking products
like savings accounts and loans or innovative digital solutions, the bank prioritizes
customer satisfaction and strives to meet the diverse needs of its clientele.

It is dedicated to enhancing the financial well-being of its customers and

communities. Through its wide range of services, the bank aims to empower
individuals and businesses to achieve their financial goals and aspirations, thereby
contributing to economic growth and prosperity.

4. Product Range

9
 ICICI Bank offers an extensive array of banking products and services, encompassing
retail banking, corporate banking, investment banking, wealth management,
insurance, and digital banking solutions.

5. Size of Organization

Manpower: With a workforce exceeding 100,000 employees worldwide, ICICI Bank

operates with a robust human resource base.
Financial Performance: The bank boasts a multi-billion-dollar annual turnover,
reflecting its significant market presence and financial stability.

6. Organization Structure

ICICI Bank maintains a well-defined organizational structure characterized by clear

delineation of roles and responsibilities across various functional units and hierarchies

7. Market Share and Position:

As one of India's largest private sector banks, ICICI Bank commands a substantial
market share across diverse banking segments, including retail banking, corporate
finance, and investment banking, thereby solidifying its position as a key player in the
financial services industry.

8. Present Leadership

S.no. Name Post

1. Sandeep Bakhshi Managing Director & CEO
2. Anup Bagchi Executive Director
3. Anindya Banerjee Executive Director
4. Vishakha Mulye Executive Director
5. Rakesh Jha Chief Financial Officer (CFO)
6. Vijay Chandok President (Retail Banking)
7. Pranav Mishra Chief Operating Officer (COO)
8. Sriram H. Iyer Chief Risk Officer (CRO)
9. Pralay Mondal Group President (Retail & Business Banking)

10
 10. Anup Saha Group Chief Technology Officer (CTO)

9. Source of Data Collection:

The data collection for this project will primarily depend on publicly available
sources, notably ICICI Bank's official website, financial reports, and industry
publications. To provide comprehensive analysis and context, comparative insights
will be drawn from external financial companies and academic literature.
Chapter – 2
Literature Review and SWOT analysis

S.n Author Title Objective Findings

o
1. Parban Working Capital ● To analyze the ● Prior to the pandemic,
Dutta, Management of working capital the selected company
Selected management practices exhibited stable
Rajashik
Company During of a selected company working capital ratios,
Sen,
Pre and Post before and after the indicating efficient
Sarbani Pandemic Period onset of the COVID- management of current
Mitra 19 pandemic. assets and liabilities.
● To assess changes in ● With the onset of the
key working capital pandemic, disruptions
metrics to understand in the supply chain,
the company's delays in customer
adaptation to payments, and
pandemic-induced increased uncertainty
challenges. led to a deterioration in
key working capital
● To compare pre-
metrics.
pandemic and post-
pandemic periods to ● Post-pandemic, the
provide insights into company experienced
the effectiveness of the increased inventory
company's working levels, longer accounts
capital management receivable collection
strategies in adapting periods, and stretched
to the challenges posed accounts payable
by the pandemic. cycles.
● Despite challenges, the

11
 company demonstrated
resilience by
implementing
proactive measures
such as renegotiating
payment terms with
suppliers and
enhancing credit
control measures

2. Dr. Anju A STUDY ON ● To evaluate the ● Private sector banks

Bala PERFORMANCE performance of private demonstrated robust
EVALUATION sector banks before the performance in the pre-
OF PRIVATE onset of the COVID- COVID period, with
SECTOR 19 crisis. stable financial
BANKS: PRE- indicators indicating
● To assess key financial
COVID CRISIS strong operational
indicators and ratios to
efficiency and
understand the
profitability.
financial health and
operational efficiency ● Key performance
of private sector banks metrics such as return
in the pre-COVID on assets (ROA), return
period. on equity (ROE), and
net interest margin
● To provide insights
(NIM) remained
into the strengths and
favourable for most
weaknesses of private
private sector banks.
sector banks and
identify areas for ● Asset quality
potential improvement indicators, including
based on performance non-performing assets
evaluation. (NPA) ratios, reflected
sound credit risk
management practices
and prudent lending
strategies.

12
3. Aiswarya Effects of Global ● To empirically ● The global financial
Das, Financial Crises investigate the effects crises and the Covid-19
and Covid-19 of both the global pandemic have both
Pandemic on financial crises and the exerted significant
Dr. Banks: Empirical Covid-19 pandemic on pressure on banks in
Debasis Study on banks in emerging emerging markets,
Pahi Emerging Market markets. resulting in adverse
effects on their
● To analyse the impact
financial performance.
of these crises on key
financial indicators ● Profitability metrics
such as profitability, such as return on assets
liquidity, asset quality, and return on equity
and capital adequacy. have experienced
declines due to reduced
● To assess the resilience
economic activity and
and adaptability of
increased credit risk.
banks in emerging
markets to external ● Liquidity ratios have
economic shocks and shown fluctuations,
crises. reflecting challenges in
funding, and managing
liquidity amidst market
uncertainties.
● Asset quality
indicators, including
non-performing loans
and loan loss
provisions, have
deteriorated because of
heightened credit risk
and economic
downturns.

4. Dr. Nidhi Comparative ● To conduct a ● Liquidity ratios

Tanwar Analysis of comparative analysis indicated differences in
Private Banks of private banks before banks' ability to
Dr. Gazal
Before Covid the onset of the Covid- manage short-term
Singh
Pandemic 19 pandemic. liquidity requirements,
with some banks
● To evaluate key

13
 performance indicators maintaining stronger
(KPIs) such as liquidity positions than
profitability, liquidity, others.
asset quality, and
● Asset quality metrics,
operational efficiency.
including non-
● To identify trends and performing loan ratios
patterns in the and loan loss
financial performance provisions, varied
of private banks and among banks,
assess their reflecting differences
competitiveness in the in credit risk
pre-pandemic period. management practices.
● Operational efficiency
indicators highlighted
disparities in cost
management and
revenue generation
strategies, with some
banks demonstrating
higher levels of
efficiency than others.
● Overall, the
comparative analysis
revealed a mixed
performance among
private banks before
the Covid-19
pandemic, with
differences in financial
strength, risk
management practices,
and operational
effectiveness
influencing their
competitiveness in the
banking sector.

14
5. Ms. Impact of ● To examine the impact ● The COVID-19
Avantika COVID-19 in of the COVID-19 pandemic has
Jaiswal Indian Stock pandemic on the significantly impacted
Market with Indian stock market, the Indian stock
Dr. Ruchi
Focus on Banking with a specific focus market, with
Arora
Sector on the banking sector. heightened volatility
and sharp declines in
● To analyze the changes
stock prices observed
in stock prices, trading
across various sectors,
volumes, and market
including banking.
volatility in response
to the pandemic- ● Banking stocks
induced economic experienced
disruptions. considerable
fluctuations in response
● To assess the resilience
to market uncertainties
and adaptability of
and economic
banks in navigating
slowdown, reflecting
through the challenges
investor concerns about
posed by the pandemic
credit risk, asset
and their implications
quality, and
for the broader stock
profitability.
market.
● Government
interventions and
regulatory measures
aimed at mitigating the
economic impact of the
pandemic, such as
liquidity injections and
loan moratoriums,
influenced market
sentiment and investor
behaviour.
● Despite challenges,
certain banks
demonstrated resilience
by implementing
proactive measures
such as capital raising,
cost-cutting initiatives,
and digital
transformation to adapt
to the new operating

15
 environment.

6. Poonam Impact of ● To assess the impact of ● Pre-Covid-19, private

Sharma Digitalization on digitalization on both sector banks
Public vs Private public and private demonstrated greater
Dr. Neha
Sector Banks Pre- sector banks before agility and innovation
Mathur
Post Covid-19 and after the Covid-19 in adopting digital
Stakes pandemic. technologies, resulting
in higher levels of
● To compare the
customer satisfaction
adoption and
and market
utilization of digital
competitiveness
technologies by public
compared to public
and private sector
sector banks.
banks and their effects
on operational ● The Covid-19
efficiency, customer pandemic accelerated
service, and financial digitalization efforts
performance. across the banking
sector, with both public
● To analyze changes in
and private banks
market positioning,
ramping up digital
competitive advantage,
channels and services
and stakeholder
to meet the changing
perceptions of public
needs and preferences
and private sector
of customers amidst
banks in the digital era.

16
 lockdowns and social
distancing measures.
● Post-Covid-19, public
sector banks made
significant strides in
digital transformation,
narrowing the gap with
private sector banks in
terms of digital
readiness and
customer-centricity.

7. Vijay Volatility of Bank ● To analyze the ● Bank stocks in India

Kumar Stocks in India volatility of bank exhibited heightened
Sadanand during Covid-19 stocks in India during volatility during the
the Covid-19 Covid-19 pandemic,

17
Anjum pandemic. reflecting the
Fathima unprecedented
● To examine the factors
economic challenges
contributing to the
and market
fluctuations in bank
uncertainties.
stock prices amidst the
pandemic-induced ● Factors contributing to
economic the volatility of bank
uncertainties. stocks included
fluctuations in interest
● To assess the impact of
rates, changes in credit
government
risk perceptions, and
interventions,
shifts in investor
regulatory measures,
sentiment towards the
and market sentiment
banking sector.
on the volatility of
bank stocks. ● Government
interventions such as
liquidity injections,
interest rate cuts, and
stimulus packages
influenced market
dynamics and investor
behavior, leading to
fluctuations in bank
stock prices.

18
8. Mrs. Impact of Covid- ● To assess the ● The Covid-19
Sneha 19 on Banking multifaceted impact of pandemic has had a
Jaiswal Sector in India the Covid-19 pandemic significant impact on
on the banking sector the banking sector in
in India. India, disrupting
business operations,
● To analyze changes in
and financial
key performance
performance.
indicators such as
profitability, asset ● Profitability indicators
quality, liquidity, and such as net interest
capital adequacy margins and return on
ratios. assets declined because
of lower economic
● To examine the
activity, reduced
response of banks to
lending, and increased
the challenges posed
provisioning for bad
by the pandemic and
loans.
the effectiveness of
measures implemented ● Asset quality
to mitigate risks and deteriorated, with an
sustain operations. increase in non-
performing assets and
loan delinquencies due
to borrower distress
and economic
uncertainty.
● Liquidity management
became challenging,
with disruptions in
funding sources and
higher demand for
credit lines from
businesses and
individuals affected by
the pandemic-induced
slowdown.

19
9. A.K. Impact of ● To evaluate the ● The Covid19 outbreak
Mishra Covid19 performance of the has led to significant
Outbreak on Indian banking sector disruptions in the
Performance of in response to the performance of the
Indian Banking Covid19 outbreak. Indian banking sector.
Sector
● To analyze the key ● Key financial
factors influencing the performance indicators,
financial performance such as profitability,
and stability of Indian liquidity, and asset
banks during the quality, have been
pandemic. adversely impacted by
the pandemic.
● To assess the
effectiveness of ● Banks have faced
measures implemented challenges related to
by Indian banks to loan defaults, reduced
mitigate the impact of credit demand, and
the Covid19 outbreak increased provisioning
on their operations and for potential credit
profitability. losses.
● The economic
slowdown resulting
from the pandemic has
affected loan growth
and interest income for
banks.

10. A. Analysis of ● To assess the impact of ● The Covid-19

Bagewadi, Banking Sector in the Covid-19 pandemic pandemic has
D. D. India: Post Covid on the Indian banking significantly disrupted
Dhingra 19 sector. the banking sector in
India, leading to
● To analyze changes in
changes in customer
the banking landscape,
preferences and
including shifts in
banking practices.
customer behavior,
regulatory responses, ● Banks have faced
and market dynamics, challenges related to
following the Covid-19 asset quality
outbreak. deterioration, increased
provisioning for bad
● To identify challenges

20
 and opportunities faced loans, and liquidity
by banks in India in management amidst
the post-pandemic era economic uncertainties.
and evaluate strategies
● Regulatory
adopted to navigate the
interventions, such as
evolving business
loan moratoriums and
environment.
liquidity support
measures, have helped
mitigate the impact of
the pandemic on banks
and borrowers.

11. E. Carletti, The Bank ● To examine the impact ● he Covid-19 pandemic

P. S. Colla Business Model of the Covid-19 has accelerated pre-
in the Post Covid- pandemic on the existing trends in the
19 World business model of banking industry, such
banks. as digitalization and
remote service
● To identify changes in
delivery.
customer behavior,
regulatory frameworks, ● Banks have
and market dynamics increasingly relied on
influencing the bank digital channels to
business model post- engage with customers,
Covid-19. process transactions,
and deliver banking
● To analyze the
services during
strategic responses of
lockdowns and social
banks to the challenges
distancing measures.
and opportunities
arising from the ● Regulatory responses
pandemic and the to the pandemic,
evolving economic including monetary
landscape. policy interventions
and regulatory relief
measures, have
influenced the
operating environment
and business strategies
of banks.

12. I. Effect of Covid ● To examine the impact ● Banks have faced

21
 Aldasoro, 19 on the Banking of the Covid-19 pressures on their
E. Faia Sector pandemic on the profitability, liquidity,
banking sector. and asset quality due to
economic downturns
● To analyze the
and regulatory
macroeconomic,
responses to the
regulatory, and
pandemic.
financial implications
of the pandemic on ● Regulatory measures,
banks worldwide. such as loan
moratoriums, liquidity
● To identify key
injections, and capital
challenges and
relief measures, have
opportunities faced by
helped mitigate the
banks in adapting to
immediate impact of
the new operating
the pandemic on banks
environment.
and the broader
financial system.
● Digitalization and
remote working have
become essential for
banks to maintain
business continuity,
serve customers, and
manage operations
during lockdowns and
social distancing
measures.
● The pandemic has
accelerated pre-
existing trends in the
banking industry, such
as digital
transformation, fintech
adoption, and
regulatory reform,
reshaping the
competitive landscape
and strategic priorities
of banks.

13. M. Paule, Banking Model ● To analyze the impact ● Banks need to enhance

22
 O. Peltz after Covid 19: of the Covid-19 their capabilities in
Taking Model pandemic on the stress testing, scenario
Risk Management banking model. analysis, and scenario
to the Next Level planning to anticipate
● To assess the
and prepare for future
effectiveness of
shocks and disruptions.
existing risk
management practices ● Collaboration between
in mitigating the banks, regulators, and
impact of the industry stakeholders is
pandemic on banks. essential for
developing best
● To propose strategies
practices and standards
for enhancing model
for model risk
risk management to
management in the
address emerging risks
post-Covid-19 era.
and uncertainties in the
post-Covid-19 banking ● Investing in
landscape. technology, talent, and
governance structures
is crucial for banks to
build resilience,
adaptability, and
sustainability in the
face of evolving risks
and uncertainties.

14. M. Paule, Banking Model ● To evaluate the impact ● The Covid-19

O. Peltz after Covid-19: of the Covid-19 pandemic has exposed
Taking Model pandemic on the banks to heightened
Risk Management banking industry's risks, including credit
to the Next Level operational and risk risk, market risk, and
management operational risk,
frameworks. necessitating a
reevaluation of existing
● To Assess the
risk management
effectiveness of current
approaches.
model risk
management practices ● Banks have
in addressing the encountered challenges
challenges posed by in effectively managing
the pandemic. model risk during the
pandemic, such as
● To Propose strategies
difficulties in
for enhancing model

23
 risk management to calibrating models to
better prepare banks rapidly changing
for future crises and economic conditions
uncertainties. and uncertainties.

15. Y. Sheng, Impact of ● To empirically assess ● There is significant

P. Singh COVID-19 on the impact of the variation in the
Indian Banks: An COVID-19 pandemic performance of Indian
Empirical on Indian banks' banks during the
Analysis financial performance COVID-19 crisis,
and key indicators. depending on factors
such as asset quality,
● To analyze changes in
capital adequacy,
banks' profitability,
business model
asset quality, liquidity,
resilience, and
and operational
exposure to affected
efficiency in response
sectors. Stronger and
to the pandemic.
more diversified banks
● To identify factors have been better
contributing to equipped to withstand
variations in the the challenges posed
performance of Indian by the pandemic.
banks during the
● Regulatory
COVID-19 crisis.
interventions by the
Reserve Bank of India
(RBI), such as loan
moratoriums,
regulatory forbearance,
and capital adequacy
relief measures, have
played a crucial role in
mitigating the impact
of the pandemic on
Indian banks and the
financial system.
16. S. Gupta Financial ● To analyze key Financial analysis revealed
Analysis of Banks financial metrics such significant shifts in the
During Pre- as profitability, performance of Indian
COVID-19 and liquidity, asset quality, commercial banks between
COVID-19 and capital adequacy the pre-COVID-19 and
Period: A ratios of Indian COVID-19 periods.
Comparative During the pre-COVID-19

24
 Study of Indian commercial banks. period, banks
Commercial demonstrated steady
● To identify the impact
Banks profitability, adequate
of the COVID-19
liquidity, stable asset
pandemic on the
quality, and robust capital
financial performance
adequacy. However, the
and stability of banks.
COVID-19 period
● To compare the witnessed a decline in
financial performance profitability metrics due to
of banks before and economic disruptions and
during the COVID-19 increased provisioning for
pandemic to assess bad loans. Liquidity ratios
changes and trends in came under pressure as
their financial health. banks faced challenges in
managing cash flows
amidst uncertainties. Asset
quality deteriorated with
higher non-performing
assets and provisioning
requirements. Despite
these challenges, banks
with stronger risk
management practices and
diversified revenue sources
exhibited greater
resilience.
17. A. Kumar, An Empirical ● To assess the financial ● Indian banks managed
R.Chauhan Study of performance and to sustain profitability,
Resilience of stability of Indian liquidity, and asset
Indian Banking banks during the crisis quality during the crisis
Sector Amid period. period, reflecting the
COVID-19 resilience of their
● To identify key factors
Pandemic business models and
contributing to the
risk management
resilience of banks in
frameworks.
navigating through the
challenges posed by
the pandemic.
● Factors such as strong
● To analyze the capital buffers, robust
effectiveness of risk risk management
management practices practices, diversified
and strategic responses revenue streams, and
adopted by banks to agile operational

25
 mitigate the impact of capabilities emerged as
the crisis. key drivers of
resilience for banks.

18. A. Das Assessing the ● To assess the specific ● ICICI Bank

Impact of impact of the COVID- experienced a decline
COVID-19 on 19 pandemic on ICICI in profitability metrics,
Indian Banking Bank, one of the including net interest
Sector: A Case leading banks in India. income and net profit,
Study of ICICI primarily due to
● To analyze the changes
Bank increased provisioning
in key financial
for potential loan
metrics and operational
losses and reduced
performance of ICICI
economic activity.
Bank during the
COVID-19 crisis. ● Asset quality
deteriorated as non-
● To identify the
performing assets
challenges faced by
(NPAs) increased,
ICICI Bank and the
reflecting challenges in
strategies adopted to
loan repayment by
mitigate the adverse
borrowers affected by
effects of the
the pandemic-induced
pandemic.
economic slowdown.
● Liquidity remained
stable, supported by
adequate capital
buffers and access to
funding sources,
mitigating liquidity
risks during the crisis.

19. S. Roy Strategies ● To examine the ● ICICI Bank

Adopted by strategies implemented demonstrated resilience
Indian Banks to by ICICI Bank, a and adaptability in
Mitigate the prominent Indian bank, navigating through the
Impact of to mitigate the adverse crisis, leveraging its
COVID-19 effects of the COVID- robust infrastructure,
Pandemic: A Case 19 pandemic on its technological
Study of ICICI operations and capabilities, and agile
Bank performance. management practices
to overcome challenges

26
 ● To analyze the and seize opportunities
effectiveness of these in a rapidly evolving
strategies in environment.
maintaining financial
● The bank's proactive
stability, customer
stance, strategic
service, and market
foresight, and
competitiveness amidst
customer-centric
the crisis.
approach positioned it
● To identify the key well to emerge stronger
challenges faced by from the pandemic-
ICICI Bank during the induced disruptions
pandemic and the and sustain long-term
corresponding strategic growth and
responses deployed to profitability.
address them.

20. R. Sharma Resilience of ● To evaluate the ● Despite facing

Indian Banking financial performance unprecedented
Sector: Lessons and stability of Indian challenges, Indian
from the COVID- banks during the banks demonstrated
19 Pandemic pandemic. resilience in
maintaining financial
● To identify the key
stability, with adequate
factors contributing to
capital buffers,
the resilience of banks
liquidity management,
in managing the
and asset quality
impact of the crisis.
preservation measures.
● To analyse the
effectiveness of risk
management practices,
digital transformation
initiatives.

Strengths:

27
 1. Diversified Product Portfolio: ICICI Bank offers a wide range of banking and
financial products and services, catering to various customer segments and needs.
2. Strong Market Position: As one of India's largest private sector banks, ICICI Bank
commands a significant market share across retail banking, corporate finance, and
investment banking segments.
3. Extensive Distribution Network: The bank boasts a vast network of branches, ATMs,
and digital channels, ensuring convenient access to banking services for customers
across India and internationally.
4. Technological Innovation: ICICI Bank has embraced digital transformation,
leveraging technology to enhance customer experience, improve operational
efficiency, and introduce innovative banking solutions.
5. Strong Brand Image: ICICI Bank is widely recognized and trusted by customers,
investors, and stakeholders, thanks to its reputation for reliability, transparency, and
customer-centric approach.

Weaknesses:

1. High Dependency on Indian Market: While ICICI Bank has a significant presence in
international markets, it remains heavily reliant on the Indian market for a substantial
portion of its revenue and operations.
2. Asset Quality Concerns: Like many other banks, ICICI Bank faces challenges related
to non-performing assets (NPAs) and asset quality, particularly in the wake of
economic downturns or sector-specific challenges.
3. Regulatory Compliance: Being a financial institution, ICICI Bank operates in a highly
regulated environment, which may pose challenges in terms of compliance
requirements and regulatory changes.

Opportunities:

28
 1. Emerging Digital Banking Trends: The increasing adoption of digital banking
presents opportunities for ICICI Bank to further enhance its digital offerings, expand
its customer base, and tap into new revenue streams.
2. Growing Middle-Class Population: India's rising middle-class population presents a
significant opportunity for ICICI Bank to offer a range of banking and financial
products tailored to their evolving needs and aspirations.
3. Expansion into Untapped Markets: ICICI Bank can explore opportunities for
geographical expansion, particularly in underserved or unbanked regions within India
and in select international markets.

Threats:

1. Intense Competition: The banking industry in India is highly competitive, with both
domestic and international players vying for market share. This competition poses a
threat to ICICI Bank's customer acquisition and retention efforts.
2. Economic Uncertainty: Economic downturns, inflationary pressures, and other
macroeconomic factors can adversely impact ICICI Bank's financial performance and
asset quality.
3. Technological Risks: While technological innovation presents opportunities, it also
brings risks such as cybersecurity threats, data breaches, and disruptions in digital
services, which could undermine customer trust and confidence.

29
 Chapter – 3
Data Presentation and Analysis

POST Pandemic PRE-Pandemic

Particulars 2023 2022 Average 2020 2019 Average

Per Share Ratios

EPS 44.89 32.98 38.935 12.08 5.17 8.625

Dividend per 8 5 6.5 0 1 0.5

Share

Operating 156.41 124.28 140.345 115.54 98.34 106.94

Revenue /
Share (Rs.)

Net 45.67 33.58 39.625 12.25 5.22 8.735

Profit/Share
(Rs.)

KEY PERFORMANCE RATIOS

ROCE (%) 3.27 2.92 3.095 2.67 2.52 2.595

CASA (%) 45.83 48.69 47.26 45.11 49.61 47.36

Net Profit 29.2 27.02 28.11 10.6 5.3 7.95

Margin (%)

Operating 11.04 5.58 8.31 -11.38 -17.58 -14.48

Profit Margin
(%)

Return on 2.01 1.65 1.83 0.72 0.34 0.53

Assets (%)

Return on 16.13 13.94 15.035 6.99 3.19 5.09

Equity / Net
worth (%)

Net Interest 3.92 3.36 3.64 3.02 2.8 2.91

Margin (X)

Cost to 38.79 40.65 39.72 45.79 48.98 47.385

Income (%)

30
Interest 6.89 6.12 6.505 6.8 6.57 6.685
Income/Total
Assets (%)

Non-Interest 1.25 1.31 1.28 1.49 1.5 1.495

Income/Total
Assets (%)

Operating 0.76 0.34 0.55 -0.77 -1.15 -0.96

Profit/Total
Assets (%)

Valuation Ratios
Enterprise 18,44,265.5 16,19,193.5 17,31,729. 11,08,657.4 10,37,532.1 10,73,094.7
Value (Rs. Cr) 3 6 55 0 5 8

EV Per Net 16.88 18.75 17.82 14.82 16.36 15.59

Sales (X)

Price To Book 3.1 3.03 3.07 1.85 2.44 2.15

Value (X)

Price To Sales 5.61 5.88 5.75 2.81 4.06 3.44

(X)

Retention 89.09 94.06 91.58 100 71.3 85.65

Ratios (%)

Earnings Yield 0.05 0.05 0.05 0.04 0.01 0.03

(X)

Profitability Ratios
Interest 7.09 6.73 6.91 7.15 6.36 6.755
Spread

Adjusted Cash 25.74 23.36 24.55 9.73 5.31 7.52

Margin (%)

Net Profit 29.2 27.02 28.11 10.6 5.3 7.95

Margin

Return on 45.46 41.61 43.535 49.01 38.13 43.57

Long Term
Fund (%)

31
Return on Net 16.19 13.97 15.08 6.99 3.19 5.09
Worth (%)

Adjusted 16.19 13.97 15.08 6.99 3.19 5.09

Return on Net
Worth(%)

Return on 281.97 240.4 261.185 175.17 163.38 169.275

Assets
Excluding
Revaluations

Return on 286.35 245 265.675 179.99 168.1 174.045

Assets
Including
Revaluations

Management Efficiency Ratios

Interest 7.31 6.55 6.93 7.27 6.9 7.085
Income / Total
Funds

Net Interest 4.16 3.6 3.88 3.24 2.94 3.09

Income / Total
Funds

Non Interest 1.33 1.41 1.37 1.6 1.58 1.59

Income / Total
Funds

Interest 3.15 2.95 3.05 4.04 3.96 4

Expended /
Total Funds

Operating 2.56 2.6 2.58 3.38 4.02 3.7

Expense /
Total Funds

Profit Before 2.84 2.32 2.58 1.37 0.41 0.89

Provisions /
Total Funds

32
Net Profit / 1.69 1.12 1.405 -0.6 -1.77 -1.185
Total Funds

Loans 0.12 0.11 0.115 0.12 0.12 0.12

Turnover

Total Income / 8.64 7.96 8.3 8.87 8.48 8.675

Capital
Employed(%)

Profit And Loss Account Ratios

Interest 43.12 45.05 44.085 55.52 57.39 56.455
Expended /
Interest
Earned

Other 15.37 17.65 16.51 18.03 18.63 -0.6

Income / Total
Income

Operating 29.61 32.61 31.11 38.05 47.45 -9.4

Expense /
Total Income

Selling 1.35 1.16 1.255 1.18 1.14 0.04

Distribution
Cost
Composition

Debt Coverage Ratios

Credit Deposit 83.67 79.75 81.71 86.52 90.54 88.53
Ratio

Investment 29.95 29.62 29.785 32.11 33.84 32.975

Deposit Ratio

Cash Deposit 5.73 5.32 5.525 5.14 5.85 5.495

Ratio

Total Debt to 6.6 7.01 6.805 8.24 7.77 8.005

Owners Fund

Leverage Ratios
Current Ratio 0.06 0.06 0.06 0.09 0.12 0.105

Quick Ratio 13.94 14.26 14.1 15.76 18.66 17.21

33
⮚ Comparison of Per Share Ratios of ICICI Bank Ltd.

Per Share Ratios

180
160
140
120
100
80
60
40
20
0
2023 2022 2020 2019

Per Share Ratios EPS

Dividend per Share Operating Revenue / Share (Rs.)
Net Profit/Share (Rs.)

⮚ Comparison of Key Performance Ratios of ICICI Bank ltd

Key Performance Ratios

50
30
10
-10
-30
) ) ) ) ) )
( % (% (% (% s(
% (%
CE SA gi
n
gi
n et th
RO CA ar ar s or
M M As tw
ofit ofit on Ne
rn /
t Pr P r
tu ity
g e u
Ne at
in R Eq
e r on
Op rn
tu
Re
POST Pandemic 2023 POST Pandemic 2022 PRE Pandemic 2020 PRE Pandemic 2019

34
⮚ Comparison of Valuation Ratios of ICICI Bank ltd

Valuation Ratios
20

18

16

14

12

10

0
EV Per Net Sales (X) Price To Book Value (X) Price To Sales (X) Earnings Yield (X)

POST Pandemic Series2 PRE Pandemic Series4 Series5

⮚ Comparison of Profitability Ratios of ICICI Bank ltd

Profitability Ratios
60

50

40

30

20

10

0
Interest Spread Adjusted Cash Net Profit Margin Return on Long Adjusted Return on
Margin(%) Term Fund(%) Net Worth(%)

POST Pandemic 2023 POST Pandemic 2022 PRE Pandemic 2020 PRE Pandemic 2019

35
⮚ Comparison of Debt Coverage Ratios of ICICI Bank ltd

Debt Coverage Ratios

100
90
80
70
60
50
40
30
20
10
0
2023 2022 Average 2020 2019 Average
POST Pandemic PRE Pandemic

Debt Coverage Ratios Credit Deposit Ratio Investment Deposit Ratio

Cash Deposit Ratio Total Debt to Owners Fund

● DATA ANALYSIS USING SPSS

Paired Samples Test

Paired Differences t df Sig. (2-

tailed)
Mean Std. Std. 95% Confidence
Deviatio Error Interval of the
n Mean Difference

Lower Upper

Pair vPRE_NPS - - .65761 .46500 - - - 1 .014

1 POST_NPS 21.7950 27.7033 15.8866 46.8
0 9 1 71

Pair PRE_ROCE - -.50000 .14142 .10000 -1.77062 .77062 - 1 .126

2 POST_ROCE 5.00
0

Pair PRE_CASA - .10000 1.15966 .82000 - 10.5190 .122 1 .923

10.3190 9

36
3 POST_CASA 9

Pair PRE_NPM - - 2.20617 1.56000 - -.33832 - 1 .049

4 POST_NPM 20.1600 39.9816 12.9
0 8 23

Pair PRE_ROA - -1.30000 .01414 .01000 -1.42706 -1.17294 - 1 .005

5 POST_ROA 130.
000

Pair PRE_ROE - -9.94500 1.13844 .80500 - .28349 - 1 .051

6 POST_ROE 20.1734 12.3
9 54

Pair PRE_COSTTOI 7.66500 .94045 .66500 -.78463 16.1146 11.5 1 .055

7 NC - 3 26
POST_COSTT
OINC

Pair PRE_OPPROF -1.51000 .02828 .02000 -1.76412 -1.25588 - 1 .008

8 - 75.5
POST_OPPRO 00
F

Pair PRE_RONW - -9.99000 1.11723 .79000 - .04790 - 1 .050

9 POST_RONW 20.0279 12.6
0 46

Pair PRE_EPS - - 3.53553 2.50000 - 1.45551 - 1 .052

10 POST_EPS 30.3100 62.0755 12.1
0 1 24

Pair PRE_ENTERP - 108856. 76973.3 - 319404. - 1 .074

11 RISEVALUE - 658634. 76965 6000 1636674 50139 8.55
POST_ENTER 77000 .04139 7
PRISEVALUE

Pair PRE_NETPRO -2.59000 .42426 .30000 -6.40186 1.22186 - 1 .073

12 FITTOFUNDS - 8.63
POST_NETPR 3
OFITTOFUNDS

37
 1. The Hypothesis Testing Through Paired T-Test on Per Share Ratios of ICICI Bank ltd.

● The Hypothesis Testing Through Paired T-Test on Key Performance Ratios of

ICICI Bank ltd

38
1. The Hypothesis Testing Through Paired T-Test on Profitability Ratios of ICICI Bank
ltd.

39
 Chapter – 4
Summary & Conclusions

● Findings and Results

The financial landscape of ICICI Bank underwent notable transformations in the wake of the
COVID-19 pandemic, as evidenced by significant changes in various key metrics. Metrics
such as Net Profit Per Share, Net Profit Margin, Return on Assets, Return on Equity, Cost-to-
Income Ratio, Operating Profit, Return on Net Worth, and Earnings Per Share exhibited
substantial disparities between the pre- and post-pandemic periods. These divergences
underscore the profound impact of the pandemic on the bank's financial health, operational
efficiency, and shareholder value. The decline in Net Profit Per Share and Net Profit Margin
reflects the challenges faced by ICICI Bank in maintaining profitability amidst economic
uncertainties and disruptions in business operations. Similarly, the fluctuations in Return on
Assets and Return on Equity highlight the evolving dynamics of asset utilization and
shareholder value creation in the face of adverse market conditions.
Moreover, the shifts observed in metrics such as Cost-to-Income Ratio and Operating Profit
signify the bank's efforts to adapt to changing market conditions and optimize cost structures
to mitigate the impact of revenue pressures and margin squeezes. The fluctuations in Return
on Net Worth and Earnings Per Share further underscore the volatility and uncertainty
prevailing in the financial markets during the pandemic period, influencing investors'
perceptions and expectations regarding the bank's performance and growth prospects.
Conversely, certain metrics exhibited stability or marginal changes between the pre-pandemic
and post-pandemic periods, indicating resilience in specific aspects of the bank's financial
performance. Return on Capital Employed, CASA Ratio, Enterprise Value, and Net Profit to
Funds Ratio remained relatively unchanged, suggesting that these metrics were less
susceptible to the disruptions caused by the pandemic. The stability observed in Return on
Capital Employed reflects the bank's ability to efficiently deploy capital and generate returns,
while the consistency in CASA Ratio underscores the importance of stable low-cost deposits
in supporting liquidity and funding requirements.
Similarly, the Enterprise Value and Net Profit to Funds Ratio remained resilient, reflecting
the bank's ability to preserve value and maintain profitability amidst challenging market
conditions. These findings highlight the nuanced impact of the pandemic on ICICI Bank's
financial metrics, with certain indicators exhibiting vulnerability to economic shocks while
others demonstrating resilience and stability. Overall, the disparities observed in key financial
ratios underscore the complex interplay of internal and external factors shaping the bank's
performance and resilience in the face of unprecedented challenges.

40
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41