A comprehensive buyer’s guide

IBM Maximo
Application Suite
Contents 01 → 02 → 03 →
The challenges IBM Maximo Apps and
of operations Application Suite functionalities

04 → 05 → 06 →
Three licensing options Reasons to migrate Buyer’s guide checklist

2
Introduction

The document is intended to help It’s a powerful combination of computerized

decision-makers and users understand how to maintenance management system (CMMS),
use the IBM® Maximo® Application Suite to solve enterprise asset management (EAM) and asset
or alleviate operational problems. performance management (APM).

Whether you’re in charge of maintenance, an You and your team will obtain operational visibility
inspection technician or seeking asset reliability, of assets through their lifecycle, creating optimized
you’ll find everything necessary to overcome the maintenance plans, preventing a failure before
most pressing issues. it happens, and increasing productivity and
operational uptime while paying only for what
With the IBM Maximo Application Suite, you can you use.
monitor, manage and improve asset operations
in a single platform.

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01

The challenges of operations

With the evolution of the technological New technicians expect transparency,

landscape, many organizations have advanced capabilities and the ability
modernized their operations. Business to seamlessly collaborate across the
models have been rapidly changing with operations value chain.
the introduction of AI, IoT and machine
learning (ML) techniques, helping As companies realize these misalignments,
organizations develop faster, automated they’re beginning to modernize their
and more reliable operations. production capabilities to maintain
competitiveness and prepare for the next
However, many organizations have been generation of workers and technology.
struggling to incorporate innovations
and new processes into their operations, Learn more
resulting in delays or functions that don’t
scale and are costly to maintain. The
landscape of human capital continues
to be challenging due to changing skills,
aging equipment, the expectations of new
entrants and the retirement of technicians.

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01

Managing industrial data is challenging management, and energy generation and

Today, industrial operations generate distribution depend on cloud technologies
terabytes of information almost daily. to manage their data.
However, more than two-third of data goes Cloud has become critical to operations for
unused due to the integration complexity the following reasons:
and the slow, labor-intensive processes
required to make it consumable.1 – IoT. Accessing industrial machine data
and operational data
Not having a single source of truth about
assets, resources, skills, financials, – Insights. Executing actionable decisions
locations, parts and schedules is the root
cause of the inability of many companies to – Value. Maximizing asset availability,
control and optimize operations. optimizing the cost of operations and
productively using time
The cost and complexity of managing
onsite data are growing quickly. As a – Result. Enhancing operations of
result, a high percentage of asset-intensive smart industries
industries such as travel, transportation,
manufacturing, telecommunications, – AI and ML. Analyzing vast
mining, construction, waste and water amounts of data.

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01

Cloud will continue to march The growing prominence of hybrid cloud

Did you know that combining hybrid
forward despite challenges
cloud with other levers of business
with holistic integration and transformation can generate up to 13
skills. Leading ecosystems times greater benefits than cloud
alone? It’s the conclusion of an IBM
enable information to flow Transformation Index: State of Cloud
between innovation partners survey, which has shown that 56% of
the interviewed companies across 23
within different enterprises, industries have now embraced hybrid
enabled by cloud. cloud. The index predicts this trend will
continue, as 80% of the interviewed
IBM Transformation Index: companies are moving workloads from
State of Cloud, 2022 public clouds to some form of private
infrastructure. The top reasons are to
improve performance, latency, security
and compliance.2

See other results from the index

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01

How important is it to you? Whether your cloud will help in operating

There’s an ever-growing need for a scalable assets and optimizing performance
environment to aggregate, cleanse, depends on how quickly you can put data
integrate and analyze data to drive digital to work and deliver insights to teams.
transformation and reinvention. For
years now, companies have used cloud IBM Maximo Application Suite is an
migration as an opportunity to optimize advanced solution that can help you
workflows, reinvent processes and increase achieve these essential goals.
productivity. Especially for mission-critical
applications, businesses need a hybrid
cloud solution that spans data centers,
mainframes, multiple private and public
clouds, software-as-a-service (SaaS)
applications, and applications and data
running at the edge.

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IBM Maximo Application Suite

Overview and features With the IBM Maximo Application Suite,

IBM Maximo Application Suite is a single, you can:
integrated, hybrid cloud platform that
uses AI, IoT and analytics to optimize – Optimize asset management
performance, extend the asset lifecycle – Optimize maintenance strategies
and reduce operational downtime and – Enhance remote monitoring
costs. You get configurable CMMS, EAM and – Enforce predictive maintenance
APM applications, including streamlined – Accelerate the adoption of visual
installation and administration, and a better inspection capabilities with
user experience (UX) with shared data and no-code requirements
integrated workflows. – Improve productivity with AI-powered
assistance on mobile devices for
Start free trial field technicians

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02

How does it work? Benefits

By having maintenance, inspection – Access the entire suite with one
and reliability applications in a single single entitlement
platform, you remove data silos and – Deploy and pay only for what you’re using
enhance data sharing with an integrated – Deploy new applications and capabilities
UX and shared administrative controls as your business grows
for enterprise-scale execution. – Run on premises or in any cloud using
the Red Hat® OpenShift® Platform model

Read the reviews on G2

Read the reviews on TrustRadius

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02

Applications within the suite

Name of the app Suggested use case CMMS, EAM or APM Results

IBM Maximo Manage Maintenance CMMS and EAM Reduce downtime and costs by optimizing asset management and
maintenance processes to improve operational performance.

Use embedded industry expertise with best-practice data models and

workflows to accelerate your industry transformation.

Unify asset management processes using role-based workspaces to help

teams across your enterprise.

Combine asset lifecycle and maintenance management activities, gaining

insight into all enterprise assets and work processes for better planning
and control.

IBM Maximo Mobile and Maintenance and inspection CMMS and EAM IBM Maximo Mobile is built on next-generation mobile technology. It helps
IBM Maximo Assist field technicians find asset history and operational data, even in the most
remote locations.

Also, IBM Maximo Assist provides real-time collaboration and annotation

and puts documentation at technicians’ fingertips.

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Name of the app Suggested use case CMMS, EAM or APM Results

IBM Maximo Monitor Reliability EAM Improve asset and operational availability with advanced AI-powered
remote asset monitoring at scale.

Collect data from your existing operational technology (OT) systems and
converge your IT systems and operational systems into a single data lake to
detect anomalies.

IBM Maximo Visual Inspection Inspection EAM Perform a visual inspection of the line or asset using commercial,
off-the-shelf iOS devices to get immediate, actionable notifications
of any emerging issue.

Scale easily to view multiple points, including global views of all

plants and geographies.

Integrate with maintenance and quality workflows for a fast

and prescriptive response.

IBM Maximo Health Maintenance and reliability EAM and APM Manage the health of your assets using IoT data from asset sensors, asset
records and work history to increase asset availability and
improve replacement planning.

Get a view of asset health through dashboard displays to provide

evidence to base operational decisions.

IBM Maximo Predict Reliability APM Go beyond time-scheduled maintenance to condition-based action to predict
the likelihood of future failures. Apply ML and data analytics to reduce cost
and asset failures.

Use the power of other Maximo capabilities and IBM Watson® Studio
to make data-driven decisions and build predictive models.

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Apps and functionalities

IBM Maximo Manage Benefits

IBM Maximo Manage is a configurable With IBM Maximo Manage, you can:
CMMS and EAM platform that
delivers the right asset data at the – Automate all operational aspects of
right time to operations and asset maintenance for reduced risk and
management professionals. improved productivity.
– Optimize scheduled maintenance
Purpose plans coupled with condition-based
Understanding and managing maintenance maintenance.
– Access centralized data and processes to
Outcome optimize activities and improve uptime.
Enhancing asset lifecycle and reducing – Use a role-based UX and applications to
unexpected issues that impact uptime and optimize productivity in the factory and
team productivity the field.
– Support and enhance your enterprise
workflow with customizable and
extensible features.

Industries
Transportation; utilities, including nuclear;
oil and gas; aviation; civil infrastructure;
and manufacturing

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Popular features
Scheduler, linear and calibration

Available add-ons
– Service provider
– Health, safety and environment
– Asset configuration manager
– IBM Maximo Mobile
– Spatial
– SAP connector
– Oracle connector
– Workday connector

Find out more from

the solution brief

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IBM Maximo Mobile and Benefits

IBM Maximo Assist With IBM Maximo Mobile and IBM Maximo
IBM Maximo Mobile is a native mobile Assist, you can:
application platform that provides a single
vendor product for improving productivity – Navigate easily with a single, intuitive,
in the field. mobile EAM platform.

Utilizing configurable user interfaces, – Follow step-by-step repair resources

mobile users can quickly view, interact and online or offline.
enter critical asset information, and use
IBM Maximo Assist for diagnostics. Learn more from
the solution brief
Purpose
Inspecting work execution and repair, even
in the most remote locations

Outcome
Increasing first-time fix rate with AI and
remote human-based assistance

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IBM Maximo Monitor Benefits

IBM Maximo Monitor is an enterprise, With IBM Maximo Monitor, you can:
AI-based asset monitoring and anomaly
detection platform. Asset maintenance and – Integrate data from multiple sources to
operational leaders use it to aggregate IT gain insights into the operating state.
data with operating state data and process – Scale and visualize operations across
parameters across control systems, your enterprise through a single
IoT sensors and other repositories. dashboard.
It helps provide enterprise-wide – Use advanced analytics and AI
visibility into performance. capabilities against data from operating
history to quickly detect anomalies,
Purpose issues and potential failures.
Managing and detecting anomalies – Speed resolution with configurable drill-
down capabilities that can be integrated
Outcome into existing workflows for EAM.
Reducing downtime, defects and – Get rapid, low-cost, cloud-based
operational costs, and avoiding rework deployment to accelerate time to value.
and warranty work
Industries
Travel and transportation, manufacturing,
civil infrastructure, utilities, and oil and gas

Read the solution brief

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03

IBM Maximo Visual Inspection Benefits

IBM Maximo Visual Inspection is a With IBM Maximo Visual Inspection,
computer vision solution that builds highly you can:
accurate customized AI models in an easy
and fast manner. – Improve quality continuously through
defect detection at the point of
Using existing cameras or commercial installation.
and off-the-shelf iOS devices, you can get – Boost uptime with the help of AI by
immediate, actionable notifications of any quickly identifying and mitigating issues
emerging issue. through proper diagnosis.
– Enable any subject matter expert to
Purpose improve performance through AI-
Performing automated visual inspections powered visual models.
to detect errors or anomalies at the point of – Monitor and enforce regulations
installation for safety, protecting workers from
hazardous environments and dangerous
Outcome conditions.
Improving quality and reducing defects
with automated visual inspections that Industries
generate real-time results Manufacturing, energy and utilities, oil and
gas, transportation, and civil infrastructure

Find out more from

the solution brief

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03

IBM Maximo Health Benefits

IBM Maximo Health is an equipment With IBM Maximo Health, you can:
management application that compiles
condition-based readings and information – Get a complete picture of asset health
from other influencing factors like age, with real-time sensor data, alerts from
maintenance history and cost data. supervisory control and data acquisition
(SCADA) systems, and maintenance
It can also help you make an informed and failure history combined with
decision on refurbishment versus environmental data.
replacement planning. – Customize your view based on
specific needs to quickly identify
Purpose and investigate assets.
Providing a 360-degree view of assets – Combine scoring elements and rules
to generate a method for assessing the
Outcome health of assets.
Showing the real-time status of critical – Define asset criticality and risk, used
business assets with insights from data in concert with health, to prioritize the
and analytics to reduce unnecessary action needed.
preventative maintenance. – Investigate all assets with specific
characteristics using preconfigured lists.
– Get a single asset view with your critical
KPIs in graphs, charts and tables.

Find out more from

the solution brief

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03

IBM Maximo Predict Benefits

IBM Maximo Predict is an asset With IBM Maximo Predict, you can:
performance management app to identify
potential failures and optimize production – Apply predictive analytics to
output. It looks for patterns in asset data, your maintenance strategy through
asset usage and the environment in which insights from IBM Maximo Monitor,
it’s operating. IBM Maximo Visual Inspection and
IBM Maximo Health.
Purpose
Using data to predict failures – Forecast failure dates, modes,
probabilities and anomalies with models
Outcome built from templates.
Predicting failures to help prioritize
maintenance and reliability work – Identify issues with charts, graphs and
tables from templates.

Learn more from

the solution brief

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04

Three IBM Maximo IBM Maximo Application IBM Maximo Application

Application Suite Suite as a Service Suite Dedicated
licensing options (MAS SaaS)

01. Client-managed Managed by IBM Site Managed by IBM Site Reliability

IBM Maximo Application Suite, IBM Maximo Management Reliability Engineering Engineering
Application Suite as a Service and IBM model
Maximo Application Suite Dedicated are
the three options available. You can choose 02. On premises Hyperscalers Cloud Cloud
the one that best serves your specific asset Deployment
management requirements.
03. The client BYOL: The client purhcases The client purchases The client purchases the software
Procurement provides the software from IBM and a single part, including managed services, including
infrastructure the infrastructure software, infrastructure infrastructure
and purchases from hyperscalers. and operations, from the from IBM.
the IBM Maximo AWS Marketplace.
Application Suite. Marketplace: The client
purchases the software
and infrastructure from
hyperscalers.

04. The client The client runs IBM- IBM provisions, manages IBM provisions, manages and
Provision and provisions, provided automation scripts and operates the client’s operates the client’s application
operate manages and to deploy the IBM Maximo application environment on environment on IBM Cloud® in an
operates at Application Suite on the AWS Cloud. IBM uses our IBM-owned account.
full stack. hyperscalers cloud. AWS Cloud account.
There are two types:
The client manages and a shared cluster—existing,
operates both software on IBM Cloud only—and a
and infrastructure. new dedicated cluster.

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04

All these options have a simple licensing IBM Maximo IBM Maximo Application IBM Maximo Application
and operating model using a credit- Application Suite Suite as a Service Suite Dedicated
based system called Application Points (MAS SaaS)
(AppPoints). You can add more users,
deploy more apps and pay only for what 05. Platforms enabled by Red Hat OpenShift Red Hat OpenShift Red Hat OpenShift on AWS,
you use with a single entitlement that Supported cloud on AWS IBM Cloud
provides access to applications without platforms
additional provisioning.
06. Client-managed Automatic Scheduled
System provisioning,
maintenance and
upgrades

07. Fully customizable UI-driven and With approval

Customizations API-driven

08. Perpetual, subscription and monthly SaaS Perpetual, subscription

Licensing subscription-based and monthly

09. Offers maximum – Simplifies procurement – Reduces time – Simplifies deployment and
Benefits operational and deployment to value operations
flexibility
– Allows select clients to – Reduces – Provides more customization
select their hyperscalers operational costs flexibility than SaaS

– Provides flexibility for – Allows clients to focus on – Provides more operational

clients to manage and business priorities flexibility than SaaS
operate their environment

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05

Reasons to migrate

If you’re already using the existing IBM 1. You can automate operational 5. You can also integrate data into no-code
processes and connect maintenance and low-code applications for visual
Maximo solution, here are seven reasons
and management data across functions inspection, asset monitoring, remote
why you should consider migrating to the to reduce bottlenecks and manual work, assistance and predictive maintenance.
IBM Maximo Application Suite: improving uptime and productivity while It can help you gain deeper insights
reducing costs. into the organization and automate
2. A recent IDC analysis has shown that workflows for extended asset lifecycle
the IBM Maximo Application Suite and improved operations.
delivers a 450% ROI over five years, 6. IBM Maximo Application Suite is built
reduces downtime by 43% and increases as an enterprise operations system,
productivity by 28%.3 connecting to enterprise resource
3. IBM Maximo Application Suite is highly planning (ERP), a manufacturing
configurable. You can merge your execution system (MES), human capital
operating model and procedures with management (HCM) and other system
embedded industry best practices, data that governs business operations,
mobility and easy-to-plug add-ons. financials and production.
4. You can integrate industry solutions and 7. Overall, the suite provides an intuitive
extensions that provide best practice platform to log in, do the work and act
data models and workflows for improving on digital insights for improving asset
safety, reliability, and environmental performance and transforming the
and operational performance. It can operating model.
help you comply with manufacturing,
transportation, energy and utilities, oil Request a live demo
and gas, and government regulations
more effectively.

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06

Buyer’s guide checklist

Phase 1: Plan Phase 2: Research Phase 3: Evaluate Phase 4: Finalize

– Identify stakeholders, users, decision- – Be specific about business needs by – Identify three to five vendors and conduct – Connect with the selected vendor. State
makers, internal influencers and all identifying processes and use cases the a strategic planning analysis, such as your objectives, goals and requirements.
interested parties. new technology should support, deploy, strengths, weaknesses, opportunities and – Understand the onboarding experience,
– Have a kickoff conversation. enhance and facilitate, and specify threat (SWOT) analysis; political, economic, the time required for the application to be
– Define objectives. detailed requirements. sociocultural and technological (PEST) up and running, and what type of support
– Validate the budget. – Research the available options and new factors; and gap planning. You can also you’ll have.
– Establish timelines. technologies that can be effective for score them based on your parameters – Evaluate the offer. Send it to the
– Confirm owners. your business. – See if there are trials and demos. Select procurement or contract specialists.
– Choose your preferred management – Validate your research with insights a few users and encourage them to sign – Get approval from decision-makers.
model, deployment model, licensing from leading analyst agencies, such as up for trials and demos to help make an – Execute the contract and start onboarding.
model, system provisioning, maintenance Gartner, IDC and Forrester. informed decision.
and upgrade model. – Select a group of users, decision-makers
• If managed service deployment is and stakeholders and present your findings.
selected, review the options here. – Adapt the plans to get everyone on board.
– Finalize the plan. – Get a consensus on one vendor.

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Glossary

Asset failure analysis Asset risk analysis Crew outage readiness analysis
It focuses on instances of asset It focuses on risks based on the It combines forecasted outages and the
failure events. consequences of an asset failure and its number of impacted customers with
probability of occurring. available crew hours in the assessed period
Asset inspection and health score analysis and location.
It focuses on asset inspections, health Asset work labor analysis
scores and recommended treatments It focuses on labor information recorded Engineering accuracy analysis
recorded as inspection results. for the work performed on the asset and It compares the task template standard
examines overtime and unplanned work resources with resources planned and used
Asset installation and removal analysis and the relationship between the labor and for tasks. Resource types include labor;
It focuses on asset installation and the contracted work. contractor work; materials; equipment,
removal. tool; and assets.
Asset work resource cost analysis
Asset lifecycle analysis It focuses on the cost of the work based Equivalent annual cost analysis
It focuses on measurements associated on the type of resource that’s consumed or It focuses on owning and operating an
with the lifecycle of an asset. used in the assessed period. asset over its entire life span.

Asset maintenance analysis City gate maintenance analysis Gas emergency work analysis
It focuses on capturing measures specific It focuses on the maintenance work carried It focuses on gas emergency work orders
to asset maintenance. out on assets in city gate facilities. and captures measures specific to the
leak, fire and carbon monoxide-related
Asset reliability analysis Crew availability and utilization analysis emergencies that occurred in the
It focuses on assessing asset reliability. It focuses on the hours the crew is assessed period.
available for work and the efficiency of
crew labor planning and utilization.

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Glossary

Gas inspection job analysis Service disconnection work analysis Work order completion analysis
It focuses on gas network inspections and It focuses on completed jobs related to It focuses on the number of work orders,
work arising from the inspection results. fieldwork involved in customer service work duration and the accuracy of planning
disconnections and reconnections. for the completed work.
Hold analysis
It focuses on the holds that prevent the Standard unit analysis Work order dispatching analysis
work from continuing and shows the holds It assesses task-type templates, focusing It focuses on the performance related
that were active, created or removed in the on standard material quantity and standard to the dispatch and resolution of
assessed period. labor duration. unplanned work.

Line and structure analysis System asset availability analysis Work order scheduling analysis
It focuses on overhead lines and the It focuses on the availability and use of It captures the number of work orders
pole and tower structures that support assets on the network. created and scheduled and includes the
these lines. number of measures based on the work
Task planning analysis status changes.
Network risk analysis It compares the planned and actual task
It focuses on network risks. start and completion date and the labor
duration associated with the execution.
Power fault analysis
It focuses on instances of power failures Work cost budget and forecast analysis
and related tasks and outages and It focuses on the cost of work budgeted,
affected assets. forecasted or actual in the assessed period
and can be recorded at the level of the task,
Project financial analysis work order or project.
It focuses on the financial status of
a project and enables more than one Items collected from multiple sources can
subcontractor to undertake a project. be used for standard, budgeted, forecasted,
planned and actual costs.

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1. IBM Intelligent Asset Management, IBM, Jul 2022 © Copyright IBM Corporation 2023 Generally expected results cannot be provided as
each client’s results will depend entirely on the
2. IBM Transformation Index: State of Cloud, IBM IBM Corporation client’s systems and services ordered. It is the user’s
Institute for Business Value, Sep 2022 New Orchard Road responsibility to evaluate and verify the operation of
Armonk, NY 10504 any other products or programs with IBM products
3. The business value of IBM Maximo, IDC, Mar 2022 and programs.
Produced in the United States of America
July 2023 THE INFORMATION IN THIS DOCUMENT IS
PROVIDED “AS IS” WITHOUT ANY WARRANTY,
IBM, the IBM logo, Maximo, IBM Watson, and IBM EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY
Cloud are trademarks or registered trademarks of WARRANTIES OF MERCHANTABILITY, FITNESS FOR
International Business Machines Corporation, in the A PARTICULAR PURPOSE AND ANY WARRANTY OR
United States and/or other countries. Other product CONDITION OF NON-INFRINGEMENT. IBM products
and service names might be trademarks of IBM or are warranted according to the terms and conditions
other companies. A current list of IBM trademarks is of the agreements under which they are provided.
available on ibm.com/trademark.
The client is responsible for ensuring compliance
Red Hat and OpenShift are trademarks or registered with all applicable laws and regulations. IBM does
trademarks of Red Hat, Inc. or its subsidiaries in the not provide legal advice nor represent or warrant that
United States and other countries. its services or products will ensure that the client is
compliant with any law or regulation.
This document is current as of the initial date of
publication and may be changed by IBM at any time.
Not all offerings are available in every country in which
IBM operates.

All client examples cited or described are presented

as illustrations of the manner in which some clients
have used IBM products and the results they may
have achieved. Actual environmental costs and
performance characteristics will vary depending on
individual client configurations and conditions.

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