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    Cognitive-Walkthrough-Improving-Product-Usability

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    Cognitive-Walkthrough-Improving-Product-Usability

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    eyecon.career
    7 views8 pages

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    Copyright:

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    7 views8 pages

    Cognitive-Walkthrough-Improving-Product-Usability

    Uploaded by

    eyecon.career

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 8

    Cognitive

    Walkthrough:
    Improving Product
    Usability
    Cognitive walkthroughs are a user experience research method that help
    identify usability issues and improve the overall design of a product or
    service by simulating the user's thought process and decision-making
    steps.

    by Raj Shirsat
    What is a Cognitive Walkthrough?
    1 Systematic Evaluation 2 Identifying Challenges 3 Iterative Improvement
    Cognitive walkthroughs The process helps uncover Insights from a cognitive
    systematically evaluate a potential pain points and areas walkthrough can inform design
    product's usability by simulating where users may struggle to changes to enhance the overall
    how a user would accomplish complete their goals. user experience.
    specific tasks.
    Key Benefits of Cognitive Walkthrough
    Uncover Usability Issues Enhance User Experience Inform Design Decisions
    Identify potential roadblocks and pain Gain insights to improve the overall Gather valuable feedback to guide
    points that users may encounter when intuitiveness and flow of the user design iterations and create a more
    interacting with the product. interface. user-friendly product.
    Step 1: Define Task and User
    Goals
    Identify Tasks Understand User Goals
    Clearly define the specific tasks Determine what the user is
    that users need to accomplish trying to achieve and the
    when interacting with the intended outcome of their
    product. actions.

    Set the Stage Prioritize Scenarios


    Establish the user's context, Focus on the most critical and
    including any prior knowledge frequent user tasks to ensure
    or assumptions they may have. optimal product usability.
    Step 2: Simulate the User's
    Thought Process
    1 Understand Intentions
    Consider what the user is trying to achieve and the steps
    they would logically take.

    2 Evaluate Actions
    Analyze how the user would interact with the interface to
    accomplish their goals.

    3 Anticipate Outcomes
    Predict the user's expected results and compare them to
    the actual system behavior.
    Step 3: Identify Potential Pain
    Points

    Confusion Errors
    Instances where the user may be Actions the user takes that lead to
    unsure of what to do next or how unintended or incorrect outcomes.
    to proceed.

    Roadblocks Frustration
    Situations where the user cannot User experiences that may lead to
    easily accomplish their intended dissatisfaction or abandonment of
    task. the task.
    Step 4: Analyze and Document
    Findings
    Collate Observations
    1 Gather all the insights and issues identified during the
    cognitive walkthrough.

    Prioritize Concerns
    2 Determine the severity and frequency of each usability
    problem uncovered.

    Recommend Solutions
    3 Propose design changes and improvements to address the
    identified pain points.
    Implementing Insights for Better UX
    Iterative Design User-Centered Approach Measurable Improvements
    Incorporate the findings from the Ensure that the product's design and Track the impact of design changes
    cognitive walkthrough into an development are guided by a deep made in response to the cognitive
    ongoing design process to understanding of the user's needs, walkthrough to validate their
    continuously enhance the user goals, and pain points. effectiveness.
    experience.

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