Article 3 - Mahwish Mphil - Optimism
Article 3 - Mahwish Mphil - Optimism
Article 3 - Mahwish Mphil - Optimism
ABSTRACT
The present study is undertaken to investigate the managerial training effectiveness
influencing upon optimism within employees of FMCGs and Pharmaceutical firms. The
statistically significant results. This study has ‘quantitative ‘and ‘causal’ research design in
nature, to further determine cause and effect relationship. Data is collected from 302 full
time Managers from different departments of FMCGs and pharmaceutical firms, selected by
way of ‘stratified’ sampling, and is analyzed using SPSS V 17.0. Two questionnaires were
focuses on leadership, coaching, team building, relationship and communication, results and
effectiveness of Managers, and ‘Optimism Scale’ by Scheier and Carver (1985). The
findings of the study suggest that Managerial Training Effectiveness increases the level of
Optimism of Managers. The outcomes of the study will be useful for the Management of
Training Effectiveness for the Managerial cadre, to directly influence and augment their
level of optimism in challenging situations. Sahni (2020) proposes the multifold significance
of training within the present era, marked by job-hopping, fierce competition and
1
Assistant Professor, Department of Psychology, Iqra University Karachi Pakistan.
Email: saeed_mahwish@yahoo.com
2
Chairperson Department of Psychology, Hamdard University Karachi Pakistan.
Email: dr.leenah@hamdard.edu.pk (Corresponding Author)
3
Business Analyst, the Resource Group Pakistan.
Email: Ammaar.Baig549@gmail.com
4
Psychologist & HR Consultant, MPhil Scholar at University of Karachi Pakistan.
Email: ahmad.shujaa.baig@gmail.com
5
MS Organizational Psychology & HRM, Bahria University, Karachi Pakistan.
Email: mosama.siddiqui786@gmail.com
globalization. Training is used as an instrument to develop the knowledge base of the
managers and allow them to transfer it on their works with a new formula for improvement
Introduction
development not only enhance the efficiency and effectiveness among employees and
managers, but also gives employer a competitive advantage in the form of trained human
1.1 Optimism:
Pessimism and optimism concepts have been acknowledged for many years. Their
roots use in the modern psychology date back to the start of the 17th Century current
philosophical period (Domino & Conway, 2001). At this time, philosophers held that
optimistic outlook in philosophy. These looks were viewed as positions that oppose the
universe. They are favourable to the aspirations of human beings and objectives or as a
Learned optimism is the idea that ability for pleasure can be cultivated. Seligman
(1991) developed this concept through his study of learned helplessness, the idea that a
certain re-occurring negative event is out of the person's control. He noticed that while some
subjects blamed themselves for negative outcomes, others blamed the experiment for setting
them up to fail. Seligman shifted his focus to attempting to discover what it is that keeps
some people from ever becoming helpless and the reason was optimism. Seligman shifted his
focus to conditioning people to be optimists while using his knowledge about conditioning
people to be helpless. In his book, Learned Optimism, Seligman (1998) invited pessimists to
learn to be optimists by thinking about their reactions to adversity in a new way. The
According to Seligman, anyone can learn optimism. The difference between optimists
and pessimists is in how they view failures and successes. Towards the 19th and 20th century,
for Rene’ Descartes (1596-1650), and Philosopher psychologists like William James (1842-
1910), the discussion’s focus gradually shifted from the cosmos of the element of human
subjective thirty years ago and mainly as a Scheier and Carver (1985), the pioneering
This has been actively examined by psychologists as pessimism and optimism in their lives.
Even if most modern researchers agree with general optimism and conceptualizations reflect
an exception that good things indeed occur, pessimism reflect expectations that bad things
may also happen and that there are operational differences. People can be differentiated to the
extent that they have different expectancies about the achievement of their goals, and other
future events. Optimists have a generalized sense of confidence about the future,
characterized by their broad expectancy that outcomes are likely to be positive. Pessimists, on
the other hand, have a generalized sense of doubt and hesitancy, characterized by the future
Paleri (2018) suggest that organizations are increasingly investing in the function of
human resource development particularly, training the human capital. In the twenty first
century, the highly competitive business world requires that workers not just do their jobs,
but do good work. To achieve this, it is necessary to go beyond fixing problems in the
workplace, such as work violence, stress, burnout, and job insecurity, into the promotion of
excellence and flourishing among workers. Positive psychology in the workplace means
creating an environment that is enjoyable and productive. Fun should not be looked at as
something that cannot be achieved during work but rather as a motivation factor for the staff.
There are several examples of applying Positive psychology to the workplace. One
such application is the Job Characteristics Model (JCM) by Lucas (2020), a theory of work
design based upon five characteristics-skill variety, task identity, task significance, task
autonomy, and task feedback, which are used to identify the general content and structure of
jobs. This model argues that employees with a personal need for growth and development, as
well as knowledge and skill, will display more optimistic outcomes, including job
satisfaction, lower absenteeism, and better work turnover. Stronger experiences of these five
traits have been shown to lead to greater job satisfaction and better performance.
Earlier researches have revealed that ‘Ineffective leadership’ has negative influence
and even business’ reputation. Undeviating output may involve disappointment to achieve
evaluate the managerial training effectiveness and assess the predictive success factors of
training towards optimism within managers. In addition, it also evaluates ‘learning optimism’
which is relatively neglected in the literature but it is a significant component for evaluating
inspiration and motivation to lead others at work. It means management skills of a manager
are a great source of motivation, commitment and optimism at work. A manager who feels
appreciated at work tends to be highly devoted to job. This confers output in remarkable
create professional and productive environment to their teams through effective planning and
Despite the fact that several aspects of an organization influence degree of promise,
the relationship between employees and managers is questionably critical. In general, valued
employees seem optimistic and proficient to ignore different limitation of organization that
includes underpay, poor equipment, and less remuneration. However, the common opinion
Literature Review
model (Kirkpatrick, 1977). Training effect at workplace means the extended term effect of
Andrade & Sallorenzo, 2004). Abbad and his fellows utilized the training impression at job
scale to form its reliability and validity. The consequences asserted from respondents
disclose that the impact at workplace measure is highly valuable, reliable and valid. The
determined through the degree of achieving goals and the thriving efforts of team that is
considerable for the organizations (Meyer, 1976). Therefore, managerial effectiveness is
the peak of collaboration inside the organization (Sen & Saxena, 1999).
by personal qualities, job knowledge, management ability and business acumen (Das,
1987). A research finding recommended that productive use of command involves the
talent to develop well-defined goals whereas determine necessary steps to attain at the
same time involving people to perform necessary task for reaching the objectives (Mary,
1992). Misumi and Peterson (1985) described the desirable manager as “Leader” who
drive the individuals and maintain their collective stability regarding performance and
continuance.
2.3 Optimism
capacity to evoke other psychological process. Stein and Book (2003) explains
optimistic attitude since indispensable to increase vitality. This is an ability to deal with
unexpected circumstances and misery. Actually, the success lies in the reflection of
results are found to be very positive. There are researches which have shown that the
higher productivity is dependent upon optimism that minimize turnover. Harter, et al.
(2002), and Rose, et al. (2006) defines that optimism directs employees towards augmented
sense of attaining business goals and organizational excellence. That’s why, it enhances
consequences. It has been observed that optimistic life insurance agent in the initial two
years sold 37% added for the period as compared to their less optimistic sales force. At
last, optimism leads to higher productivity as it was discovered to lower turnover in the
workplace.
It is evident from the literature review, that optimism is considered a mental attitude,
which applies great effect on the physical and mental health, while managing everyday
life although including social and working aspects at the same time. It is further
management along with the use of correct managing tactics, optimists are found to be
more content and successful as compared to pessimists in various situations when goals
There should be an application form that contains the optimism concept in the
bring improvements in the mental and physical health of individuals as well as the mental
improvement is an incredible way to tell them they are appreciated. This also allows the
opportunity to select qualified and motivated staff to fulfil tasks in a larger workplace.
When one assigns and employee for company-wide roles, or all-inclusive grants, it shows
the employer’s acknowledgment to the employee and the rest of the company. Regardless
of whether the ‘Representative’ gets the role or grant, they realize that the company has
chance to connect with them and also show them, what makes an outstanding employee.
By implementing grants that identify with the vision of the organization, one can build
understanding and inspiration while giving them motivation to strive for improvement.
occasions is a vital path for employees to end up more experienced and connected around
the college. By empowering and supporting staff contribution, the organization is assisting
Use days off to attend conferences, including the sessions of World Affairs
Conference
development and training, and to improve service delivery and performance, emphasis
establish the transparency in hierarchical structure within the businesses, which serves to
demarcate where exemplary or archetypal performance is duly rewarded and recognized.
Indeed, even with opportunities in place to create natural inspiration among staff,
there are times during managerial training that require immediate recognition of
employees. Staff members often feel increasingly appreciated when both motivation and
achievements and how they align with the division's qualities/vision/mission. It can
be distributed so that others may hear of the achievements at gatherings and a small
prize could also be offered. Create an imaginative title for your system.
Take its pictures and then post with comments that portray the considerable
Café
Declaration
Lotto ticket
Magnet
Mug
The key factors that Managerial Training Effectiveness should have includes
Altrum (April 30, 2024) proposes that to transform the workplace from within, there’s
nothing more important than managerial training effectiveness. Positive change habitually
comes from the topmost, with good managers able to drive teams forward and to inspire
momentum. When leaders syndicate motivation with managerial skill and knowledge,
every direction from enhanced productivity, increased employee satisfaction and to staff
loyalty.
Chen (February 14, 2024) advises, that in the competitive scenery of contemporary
Recognition programs are the key components of creating such environments. Employee
Enhance Performances
positivism and realism (Widerberg, 2002). All these aspects overlap each other but the
scientific approaches are mostly related to the schools of hermeneutic and positivism and
related to clarifications and indulgent of the study. If one is able to understand the base of
study then it will be easy to understand the complete study area (Alvesson and Sköldberg,
1994). In general, the hermeneutic aspect is of qualitative nature. The positivism aspect
focuses on the impartial and autonomous points of view. In this type, the researcher will be
independent and have no personal point of view (Widerberg, 2002). The positivism view
point represents that the researcher would work on methods of natural science and focus on
social reality. This type of approach accents assessable interpretations that can be explained
in a statistical way. This research basically targets ways to check the effects of incorporating
management and administrative practices, as well as finding a relationship in between the two
practices include business strategy, quality, and advanced and the latest technology. It is
evident from the research results that there is a strong relationship of administrative and
management practices with the employees’ performance and hence the overall performance
of the organization.
professionally in areas that interest them is one of the most ideal approaches to attract, create,
inspire and retain an exceptional team (Barney, 1991). This can be achieved through
consolidating objectives, where possible, that allow for staff to increase their interest in their
In order to conduct this research, a quantitative research technique has been chosen.
This research design includes a questionnaire that helps in getting the response of
helped us to have a solid grip and to recommend the best ways. After that the answers can be
construed in relation with the literature. In this study, the independent variable is managerial
training which dependent variables are optimism, work motivation, and organizational
commitment. This research is focused on the relationship that describes project outcomes
In the below points we will discuss quantitative research method which we used to
data is collected and analysed. The quantitative data is the data that can be quantified
with numbers or statistics. The numbers or statistics are then analysed using data
analysis tools to arrive at the findings of the research (Evans, 2002). The data
This research is conducted using quantitative research data and the data is collected
3.2 Sample
There are 302 managers who belonged to Karachi’s various pharmaceutical and
FMCG firms. The questionnaires were presented only to the managers. A stratified sampling
technique was used in this research, which best suited for this research type. Two strata were
used: Managers and Senior Managers, from different departments including; Human
There is going to be two scales and there will also be consent and demographic forms
In order to check the effectiveness of managerial training in this research, there will
Inside Coach (2010). There are four major aspects of effectiveness such as leadership,
coaching and team building, relationships and communication, and results and effectiveness.
Management performance will also be assessed through this scale. This scale makes use of
five-point Likert response scale from 1 = strongly disagree to 5 = strongly agree. Scoring
Reliability of the Scale: Cronbach’s Alpha = 0.899 and Concurrent Validity of the
Scale: Pearson Product Moment Correlation are as follows; Total Scores of Trained
Managers having Effective Managerial Skills with its Sub scale a) Leadership; r = 0.763** b)
3.3.2 Optimism
In order to measure the optimism in this research, the Optimism - Life Orientation
Test (OPTIMISM) will be used, as suggested by Scheier and Carver (1985). This consists of
10 items and the five-point Likert response scale has been used, ranges from 1= strongly
On the basis of previous research findings, effective managers hold a precise set of
and business growth. Nevertheless, these features are not enough to indicate managerial
personality except relating to productivity and results. Gupta (1996) created a 16-factor scale
for measuring managerial effectiveness. Consequently, all these features tapped major areas
of effectiveness: duties of the position, attaining objectives, and creating more capability.
diverse ways. Whereas, some examples showed emphasis on distinct proficiencies regarding
motivation training and the findings were constructive. Research revealed that the
compared to the control group in the organization (Aronoff & Litwin, 1971).
Ahmad and Bakar (2003) suggest that training benefits are acknowledged by
employees and they show likeliness to be further committed and passionate to join in training
(Bartlett, 2001; Ahmad and Bakar, 2003; Al-Emadi & Marquardt, 2007). The results
the individual and professional advantages of participating in training. He also elaborates that
the skills and employees’ abilities can be greatly influenced by using the effective selection
methods for hiring a suitably capable workforce. Also, with the help of good training
In this research, the main motive was to examine the influence of managerial training
effectiveness upon optimism among FMCGs and in the pharmaceutical industry. It is ‘causal’
in nature, to further determine cause and effects of the relationship. This study includes a
probability sampling technique, with a large and representative sample of 300 managers from
‘stratified’ sampling.
The main focus was on leadership, coaching, team building, relationships and
communication, and the results shown have proved the effectiveness of managers in the
company and their importance for the success of the project. The quantitative analysis of data
is more effective, as compared to a qualitative research method because in this way it would
be difficult for the researcher to analyse qualitative aspects from such a large number of
research participants. Similar research methodology has been adopted by Al-Jenaibi, (2010).
The quantitative data will be collected and analysed using statistical tools, thereby reducing
There are also examples in which the projects fail due to the lack of prioritizing that
was required for the particular project and for the essential tasks of the project (Barney,
1991). The optimism was measured by the ‘Optimism – Life Orientation Test’ developed by
Scheier and Carver (1985). The results of the study are useful for the management of FMCGs
trainings for the managerial cadre, to directly influence and augment their level of motivation
On the basis of previous research findings, effective managers hold a precise set of
personality except relating to productivity and results. Consequently, all these features tapped
major areas of effectiveness: duties of the position, attaining objectives, and creating more
capability.
There are different sources that are used in this research for data collection. Written
sources can be used for this research and furthermore, first-hand experience is also essential.
After the data collection and in the next stage, the comparative method is used in this
research and has helped to answer the research questions. This provides the researcher with
more in-depth analysis about effective managerial training and the ability to make
recommendations about it. In order to execute better results, there is a need for a suitable
research method to get trustworthy results. It is easy to collect the information but collecting
the right information which gives the desired results is a little bit complex. The research
approach can be one of two types; the deductive approach and inductive approach. The
deductive approach is the approach adopted by the researcher, where the researcher moves
from general observation to specific information. On the other hand, the inductive approach
is adopted, where the researcher moves from specific information on hand, to more
generalised findings of the research (Saunders, 2012). The research approach that was
adopted for this research is deductive approach and it allowed the author to get answers to the
research questions. This method has also helped the researcher to find the best possible ways
Resources have their importance in any study, report or research and the resources
must be selected accurately because it will reflect their impact on the results. In any research,
the resources are chosen according to the nature of the research. In this research, both
primary and secondary resources have been used; the primary data was collected through
different resources including expert views, opinion and research. While the secondary data
was collected by using diverse sources which include articles, journals that are published on
similar studies and other sources that have their importance. After the data collection from
the sources, the data is analysed in accordance with the nature of the research about the effect
optimism among FMCG and the pharmaceutical companies. These methods have helped
researchers to work on new trends so that the researcher offers recommendations on how to
indicates about how the employee is motivated in transforming, obtained training abilities
and input towards workplace. Training programs viewed as an HRM practice in various
perspectives by numerous researches in the past. The outcome of the research shows that a
positive and momentous association occurs between training availability, training support,
The training benefits and training environment correlate with the affective, continuance,
normative and commitment of employees. The support and training outcomes were
preparation and training support play a vital and key role in retaining an employee’s loyalty.
This research provides solid validity about effective managerial training in relationship to the
work motivation, organizational commitment and optimism among FMCGs and the
pharmaceutical firms.
Results
This chapter focuses on the findings of the study. Results were analyzed by using
(2024), there are many ways to build an employee recognition program. The most successful
ones have three things in common: they recognise accomplishments both great and small,
appeal to a wide range of employees, and meaningfully link effort, output, and recognition
together.
An employee recognition program can include bonuses, awards, gifts, ceremonies, events,
and other ways to say “thank you” to employees. Common examples of employee recognition
are:
Spot bonuses
Table 1 A
Cronbach’s Alpha of Managerial Training Effectiveness with Optimism
4 .440 .514
Table 1 B
Descriptive Statistics
Table 2
Std.
N Minimum Maximum Mean Dev. Skewness Kurtosis
TMEMS – Total Score 302 76.00 152.00 125.3013 14.6978 -1.319 2.798
0
Table 3
A correlation (Pearson Product Moment) between Managerial Training Effectiveness and Optimism
N Optimism Alpha
(Pearson r)
Effective Managerial 302 0.233** .000
Training
Note. Verifies positive correlation between Optimism with Managerial Training Effectiveness
significant at **p=.000 (2-tailed)
Coefficients a,b
Table 5
Coefficients for Linear Regression with Effective Managerial Training as predictor of
Optimism
Model Un-standardized Standardized t Sig.
Coefficient Coefficient
B SE B
Constant
1 Effective .271 .066 . 960 4.118 .000
Managerial
Training
a. Dependent Variable: Optimism
Discussion
Interpretation:
It has been proved from this research that the trained managers can show the operative
management skills that demonstrate the magnificent optimism. For this there should be a
successful recognition program and for the guidance on making acknowledgment programs
one can use the Developing a Recognition Program guide. This should include the goals and
mission along with a clear statement that should have the clear reasons and purpose for the
managerial training. The statement should state the purpose and reasons for the program.
Furthermore the listing of the particular projects and applies that have been chosen for
recognition to improve employee inspiration which should include: A statement of why the
employee should qualify for the recognition or award (must be for more than one qualified
individual). Clear description of the acknowledgment, recognition or award criteria (of the
award/acknowledgement itself includes; the total amount of grants, allowable in a given year,
the course of events for which the project will be set up, either continually or for a specific
period.
Assessment’ by The Inside Coach (2010) has been used in the study. In this research the
conceptual framework has been used for the persistence of the study. In the conceptual
framework diagrams are used that can elaborate the relationship between different activities
along with the aims and objectives. This framework helps in the achievement of the aims and
allows one to reach the main goal of the study. The Training Questionnaire that has been used
for this study, the resulting framework has been used to assess the accomplishments in the
aim level.
this study provides a comprehensive literature review, which provides the concept of
sustainability that is an important factor when it comes to effective managerial training. This
study uses the conceptual theory, which is the base of the study that further demonstrates the
link between the optimism in accordance with managerial training effectiveness. The
approach which is best suited for this study is the conceptual theory framework.
4.3 Framework
In this research, a logical framework was used. This logical framework offers a linear
or logical clarification of the relationship among inputs, outcomes and other diverse criteria
according to the aims. This framework outlines the activities or inputs that are essential to
carry out in order to get the desired results. The research framework was used for monitoring
the activities that could be carried out in different stages. Now for this research, the
framework shows that it suitably matches the goals of the research. In the framework,
diagrams are used that demonstrate the relationship between the individual and the
organizational along with other factors that can influence the results of the program. This is
the most suited framework that proves it is to be helpful in the achievement of the aims and
objectives of a particular thing. In this study, the conceptual framework can determine the
factors of managerial training effectiveness that will influence the outcomes and how they
can be managed so that the results will meet the required outcomes. This framework is useful
because it does not focus on the basics of monitoring and also does not evaluate the activities,
but rather focuses on factors that can help to achieve the desired results.
In this study, it was explained that the managerial training from internal and external
perception along with a view of the process. In this research there are four theories that were
focused in comparison with the study, which was based upon the resource overview of the
organization, strategy structure performance framework, social network analysis and the
transaction cost economies. The research shows that a process integration theoretical
regulated in times of monetary test. At the point when a division implements its own
prize/motivator, this can exchange for cold hard currency acknowledgment of unique
execution grant instalments. Developing such a system requires naming someone as a power
endorsement, and the office’s criteria for getting a grant must be unmistakably conveyed to
all representatives ahead of time of execution, keeping in mind the end goal to guarantee the
Focus on the reports that show the area of the employee’s expertise that show
advancement toward the company’s objectives and shows evidence of the employee’s hard
work. Talk about this data with staff. Review the company’s mission, vision and objectives.
This gives employees and understanding of where their place is in the company, where they
are going, and an idea of how to arrive there. It is an important component to ensure that all
staff feels like a part of the organization. Communicate with staff every now and again. Offer
data being talked about at higher levels of the organization and different departments.
Coaching projects give viable opportunities and that gives an advantage to both
employees and the company as a whole. Coaching projects can be important tools in
2005). Coaching can also add to the advancement of differences in an organization. Coaching
includes a tutor and mentee cooperating to help add to the mentee’s knowledge, aptitudes,
and capacities in a specific area. The tutor’s part is to serve as an instructor, mentor, and
Numerous improvement open doors for staff exist right in the company. Hierarchical
and Employee Development (OED) offers an assortment and it is a key factor to allow a
or divisions (Legge, 2005). For those not able to go to a multi-day session, shorter
advancement workshops are introduced by experienced staff and are by and large 2-4 hours
long. These workshops shield such points as Emotional Intelligence, Customer Service, Time
Management, and Communication. For quite a long time, individuals have searched for
approaches to look into the human personality. The Greek rationalist, researcher and doctor,
Hippocrates stated that every single individual could be isolated into four particular identity
sorts. Genuine Colours is an instrument in light of the more present day Temperament
hypotheses created by David Keirsey (Keirsey and Bates, 1984; Neuhauser, 2002). It is
intended to help individuals perceive, acknowledge, figure out how to appreciate and
administration intended to offer help to workforce. This can assist with many issues, which
may include depression, issue drinking, medication misuse, interpersonal clashes, vocation
investigation, and occupation-related anxiety. Administrations are free; six sessions for a
year. Point by point data is accessible on the Human Resources site. Respectability of
CONCLUSION
In this research the main motive was to examine the influence of managerial training
effectiveness upon optimism among FMCGs and Pharmaceutical firms. In this research a
‘conclusive’ research design was used, to test hypotheses and then examine relationships that
have their importance. It is ‘causal’ in nature, to further determine cause and effect of the
relationship. This study includes’ probability’ sampling technique, with large and
Here we should understand what the factors behind an effective manager are and how to
assess the importance of an individual’s managerial skills. On the other hand it’s gradually
important that they possess sense of being encouraged by their manager. The previous studies
reveal that the organization of the coming era would be that one, which must be structured
working with a willing manager who stand up to the benefit of the organization is reliable.
terms of its competitive advantage and the performance of the organization along with
optimism.
References
Ahmad, K. Z., & Bakar, R. A. (2003). The Association between Training and
Organizational Commitment among White Collar Workers in Malaysia.
International Journal of Training and Development, 7(3), 166-185.
Alvesson, M., & Skoldberg, K. (1994). Interpretation and reflection. Scientific Philosophy
and qualitative method. Lund Sweden, Student Literature.
Aronoff, J., & Litwin, G. H. (1971). Achievement motivation training and executive
advancement. Journal of Applied Behavioral Science, 7(2), 215-229
Arulsamy, A. S., Singh, I., Kumar, M. S., Panchal, J. J., & Bajaj, K. K. (August, 2023).
Employee Training and Development Enhancing Employee Performance -A Study.
Samdarshi Vol 16 Issue 3:406. ISSN: 2581-3986
https://www.researchgate.net/publication/373775939
Barney, G., (1991). Firm Resources and Sustained Competitive Advantage. Journal of
Management, 18 (07), 99-120.
Domino, B., & Conway, D. W. (2001). Optimism and pessimism from a historical
perspective. In E. C. Chang (Ed.), Optimism & pessimism: Implications for theory,
research, and practice (pp. 13-30). Washington, DC: American Psychological
Association.
Keirsey, D., and M. Bates. (1984). Please understand me: Character & temperament types.
Del Mar, CA: Prometheus Nemesis Book Company.
Kirkpatrick, D. L. (1977). Evaluating training programs: Evidence vs. proof, Training and
Development Journal, pp.9-12.
Mary, M. (1992). The Effective Manager: Semi-Tough, McGraw Hill. McShane, S. L., Von
Glinow,
Rose, J., Ahuja, A. K., & Jones, C. (2006). Attitudes of direct care staff towards external
professionals, team climate and psychological wellbeing: a pilot study. Journal of
Intellectual Disabilities, 10, 105–120.
Sahni, Jolly. (August, 2020). Managerial Training Effectiveness: An Assessment through
Kirkpatrick Framework. Technology, Education, Management, Informatics,
Journal, Volume 9, Issue 3, Pages 1227‐1233, ISSN 2217‐8309, DOI:10.18421/
TEM93-51
Scheier, M. F. & Carver, C. S. (1985). Optimism, coping, and health: Assessment and
implications of generalized outcome expectancies. Health Psychology, 4, 219-247.
Stein, S. J. & Book, H. E. (2003). The EQ Edge: Emotional Intelligence and your success.
Multi Health System, Toronto, Canada.
Tanner, O. C. (2024). How to Develop Successful Employee Recognition Programs.
https://www.octanner.com/en-gb/articles/your-complete-guide-to-successful-
employee-recognition-programs
The Inside Coach (2010). Training Questionnaire: HR Assessment. The Inside Coach:
Developing Management & Leadership Excellence. Laguna Niguel California.
http://ngolearning.org/administration/Shared%20Documents/Training+Sills
%20Assessment-TIC.pdf