XP-TT428B/XP-TT436B

THERMAL TRANSFER/
DIRECT THERMAL
BARCODE PRINTER

USER’S MANUAL

i
Copyright Information

©2018 Zhuhai Hengquan Barcode equipment Co., Ltd.

The copyright in this manual, the software and firmware in the printer described
therein are owned by Zhuhai Hengquan Barcode equipment Co., Ltd. All rights reserved.
Information in this document is subject to change without notice and does not
represent a commitment on the part of Zhuhai Hengquan Barcode equipment Co., Ltd.
No part ofthis manual may be reproduced or transmitted in any form or by any means,
for any purpose other than the purchaser’s personal use, without the expressed
written permission of Zhuhai Hengquan Barcode equipment Co., Ltd.

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 Contents

1. Introduction.............................................................................................................. 1
1.1 Product Introduction ......................................................................................... 1
1.2 Product Features.................................................................................................2
1.2.1 Printer Standard Features ......................................................................... 2
1.2.2 Printer Optional Features........................................................................... 3
1.3 General Specifications...................................................................................... 4
1.4 Print Specifications............................................................................................4
1.5 Ribbon Specifications........................................................................................4
1.6 Media Specifications..........................................................................................5
2. Operations Overview.............................................................................................. 6
2.1 Unpacking and Inspection ................................................................................6
2.2 Printer Overview................................................................................................ 7
2.2.1 Front View ...................................................................................................7
2.2.2 Interior View .............................................................................................. 8
2.2.3 Rear View.................................................................................................... 9
3. Setup .................................................................................................................... 10
3.1 Setting up the Printer ..................................................................................... 10
3.2 Loading the Ribbon......................................................................................... 11
3.3 Loading the Media............................................................................................15
3.3.1 Loading the Roll Labels ...........................................................................15
4. LED and Button Functions ...................................................................................19
4.1 LED Indicator.....................................................................................................19
4.2 Regular Button Functions ...............................................................................19
4.3 Power-on Utilities .............................................................................................20
4.3.1 Ribbon and Gap/Black Mark Sensor Calibration ...................................20
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode........................ 21
4.3.3 Printer Initialization ............................................................................... 24
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor.................................................................................................................26
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor.........26
4.3.6 Skip AUTO.BAS ....................................................................................... 27
5. LCD operation panel .........................................................................................28

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 5.1 Setting ...............................................................................................................28
5.2 File Management .............................................................................................39
5.3 Printing and debugging...................................................................................40
5.4 Language..........................................................................................................41
5.5 Local Information.............................................................................................41
6. Troubleshooting.....................................................................................................43
6.1 Start the Diagnostic Tool ................................................................................ 43
6.2 Printer Function ............................................................................................... 44
6.3 Calibrating Media Sensor by Diagnostic Tool............................................... 45
6.4 Setting Ethernet by Diagnostic Utility (Option) ............................................ 46
7. Troubleshooting.....................................................................................................50
7.1 Common Problems .......................................................................................... 50
8. Maintenance............................................................................................................53
Revise History.............................................................................................................54

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1. Introduction
1.1 Product Introduction
Thank you very much for purchasing ZHUHAI HENGQUAN barcode printer.

The slidable paper sensor supports a wide range of paper types and can be used in a
variety of printing materials, including paper rolls, paper slicing and folding labels. In
addition, other commonly used barcode papers can be used.

The simulation models are built in font of high quality and efficient (True Type font) and font engine.
With flexible firmware design, user can also download the True Type Font from PC into printer
memory forprinting labels. Besides the scalable font, it also provides a choice of five different sizes
ofalphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most
cost-effective and high performance printer in its class!

When printing the label format, please refer to the information provided by your label
editing software. If you need to write your own instructions, please refer to

TSPL, ZPL, DPL, EPL instruction manual.

 Applications
o Manufacturing & Warehousing o Parcel Post
 Work in Progress  Shipping/ Receiving
 Item Labels Labels
 Instruction labels o Small Office/ Home Office
 Agency labels o Retail Marking
o Healthcare  Price tags
 Patient Identification  Shelf labels
 Pharmacy  Jewelry tags
 Specimen Identification

1
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
203 dpi 300 dpi
Product standard feature models models
Thermal transfer printing ○ ○
Direct thermal printing ○ ○
ABS plastic enclosure ○ ○
Position adjustable gap sensor ○ ○
Position adjustable black mark sensor ○ ○
Ribbon sensor ○ ○
Head open sensor ○ ○
USB 2.0 (full speed) interface ○ ○
8 MB SDRAM memory ○ ○
8 MB FLASH memory ○ ○
microSD memory card reader for memory expansion up to 4
○ ○
GB
Real time clock ○ ○
One power switch, one feed button and LED ○ ○
Standard industry emulations right out of the box including
○ ○
Eltron® and Zebra® language support
Internal 8 alpha-numeric bitmap fonts ○ ○
Fonts and barcodes can be printed in any one of the four
○ ○
directions (0, 90,180, 270 degree)
Embedded font ○ ○

Downloadable fonts from PC to printer memory ○ ○

○ ○
Downloadable firmware upgrades
Text, barcode, graphics/image printing (Please refer to the ○ ○
XPL programming manual for supporting code
page)
Supported bar code Supported image
1D bar code 2D bar code
Code 39, PDF-417, BITMAP,
Code 93, Maxicode, BMP,
Code128UCC, DataMatrix, PCX
Code128 subsets QR code, (Max. 256 colors
A,B,C, Codabar, Aztec, graphics)
Interleaved 2 of 5, GS1 DataBar
EAN-8, EAN-13, Composite code
EAN-128,
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,
Code 11

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1.2.2 Printer Optional Features

The printer offers the following optional features.

User Dealer Factory
Product option feature options options options

LCD Operation Panel

Internal Ethernet print server (10/100 Mbps) interface - - ○
Serial RS-232C (2400-115200 bps) interface - - ○
TF card module - - ○
Bluetooth module - ○ ○
WiFi module - ○ ○
RTC module
Cutter module (Full cut)
Paper thickness: 0.06~ 0.19mm, 500,000 cuts
0.20~ 0.25mm, 200,000 cuts
Note:
Except for the linerless cutter, all regular/heavy
duty/care label cutters DO NOT cut on media with glue.

External roll mount with 3” core (8.4 OD) label spindle

Extended plate for external roll mount

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1.3 General Specifications
General Specifications
Physical dimensions 246 mm (D) x 223 mm (W) x 204 mm (H)
Weight 2.47 kg
Electrical External universal switching power supply
Input: AC 100-240V
Output: DC 24V 2.5A, 60W
Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚ F), 10~90% non-condensing

1.4 Print Specifications

Print Specifications 203 dpi models(TT428B) 300 dpi models(TT436B)
Print head resolution 203 dots/inch (8 dots/mm) 300 dots/inch (12 dots/mm)
Printing method Thermal transfer and direct thermal
Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm
(width x length) (1 mm = 8 dots) (1 mm = 11.8 dots)
Print speed XP-TT428B: 2, 3, 4, 5, XP-TT436B: 2, 3, 4, 5, 6 ips
(inches per second) 6, 7, 8 ips (1ips = 25.4mm/s)
(1ips = 25.4mm/s)
Print speed for peel
mode & cutter mode
Max. print width 104 mm (4.09”) 108 mm (4.25”)
Max. print length 1,778 mm (70”) 889 mm (35”)

1.5 Ribbon Specifications

Ribbon Specifications
Ribbon outside diameter Max. 67 mm
Ribbon length 300 meter
Ribbon core inside diameter 1 inch (25.4 mm)
Ribbon width Max. 110 mm
Min. 40 mm
Ribbon wound type Outside wound

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1.6 Media Specifications
Media Specifications 203 dpi models 300 dpi models
Label roll capacity 200 mm (8”) OD
Media type Continuous, die-cut, black mark, fan-fold, notch
Media wound type Printing face outside wound & Printing face inside wound
Media width (label + Max. 115 mm (4.52”)
liner) Min. 25.4 mm (1.0”)
Media thickness (label Max. 0.25 mm (10 mil)
+ liner) Min. 0.06 mm (2.36 mil)
Media core diameter 25.4 mm~38 mm (1”~1.5”)
Label length 10~1,778 mm (0.39”~70”) 10~889 mm (0.39”~35”)
Note:
If your label length is less than 25.4mm (1”), we
recommend you to use the perforation at the gap for
easier tear away.

Label length (cutter Max. 1,778 mm (110”) Max.889 mm (35”)

mode) Min. 25.4 mm (1”) Min. 25.4 mm (1”)
Gap height Min. 2 mm (0.09”)
Black mark height Min. 2 mm (0.09”)
Black mark width Min. 8 mm (0.31”)

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2. Operations Overview
2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully
inspect the packaging and printer upon receiving the barcode printer. Please retain the
packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit

 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power cord
 One auto switching power supply
 One USB interface cable
 Two ribbon spindle
 One ribbon paper core
 One label spindle
 Electronic surface

If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.

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2.2 Printer Overview

2.2.1 Front View

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1

1. LED indicator
2. Screen (Optional)
3. Buttons
4. Paper exit chute
5. Top cover open tab

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2.2.2 Internal View

1Printer top cover

6 Printing head

2Ribbon rewind spindle 7 Supply hub

3 Open cover switch 8. Media guide

9 Gap sensor
4. Ribbon supply spindle
10 Black mark sensor
5. Rewind spindle

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2.2.3 Rear View

1. Internal Ethernet interface (Option)

2. RS-232C interface (Option)
3. USB interface
4. microSD card slot
5. Power switch
6. Power jack socket

Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.

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3. Setup
3.1 Setting up the Printer

1. Place the printer on a flat, secure

surface.
2. Make sure the power switch is off.
3. Connect the printer to the
computer with the provided USB
cable.
4. Plug the power cord into the AC
power cord socket at the rear of
the printer, and then plug the
power cord into a properly
grounded power outlet.

Note:
* Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
* The interface picture here is for reference only. Please refer to the product specification for the
interfaces availability.

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3.2 Loading the Ribbon

1. Open the top cover by rotating

it to the left

2. Insert the paper roll to the ribbon

rewind spindle.

3. Insert the left side of ribbon rewind

spindle to the ribbon rewind hub first
then insert the right side of ribbon
rewind spindle to the hole at the right
side of ribbon mechanism

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 4. Push the print head open switch
forward (as shown) to open the
print head

5. Insert the ribbon into the

ribbon supply spindle

6. Press the right side (round end) of

the supply spindle into the ribbon
support block, and then put the left
side into the slot.

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 7. Pass the ribbon through the print head
and flatten it on the ribbon rewind spindle
(empty roll)

8. Rotate the ribbon recovery wheel

in the direction of the arrow above
until the black area of the ribbon
covers the print head and wind the
ribbon so that there are no wrinkles
on the ribbon.

9. As shown in the left figure, press

down on the arrow at the top of the
figure to close the print head. Please
confirm that the print head is
completely closed to ensure print
quality

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 Ribbon loading path

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 3.3 Loading the Media
3.3.1 Loading the Roll Labels

1.Open the printing head

2. Load the paper roll into the label supply hub

and use paper roll
Fixing the paper roll to the center of the supply
hub

3. Place the paper roll correctly on the paper

roll. (If you are using a 4-inch wide paper roll,
you can remove the fixed piece and use the
paper roll directly.)
.

4.Pull the front end of the paper out (print side

up), and pull the paper through the rubber
roller after passing under the paper guide and
the paper sensor. Adjust the paper guide to the
same width as the paper and slightly touch and
lock the rear switch

5. Press down on the arrow at the top of the

figure to close the print head. Make sure the
printhead is completely closed to ensure print
quality.

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 6. Pull the leader of the ribbon through the print
head and stick the leader of the ribbon onto the
ribbon rewind paper core.

Note: The media sensor position is moveable. Please make sure the gap or black
mark is at the location where media gap/black mark will pass through
forsensing.

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Media loading path

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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, printer can feed labels, pause the printing job, select
and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.

4.1 LED Indicator

LED Color Description

Blue/ Solid This illuminates that the power is on and the device is ready to
use.

Blue / Flash This illuminates that the system is downloading data from PC to
memory or the printer is paused.

Purple This illuminates that the system is clearing data from printer.

Red / Solid This illuminates printer head open, cutter error.

Red / Flash This illuminates a printing error, such as head open, paper
empty, paper jam, ribbon empty, or memory error etc.

4.2 Regular Button Functions

1. Feed labels
When the printer is at ready states (Blue/ Solid), press the button to feed one label to the
beginning of next.

2. Pause the printing job

When the printer is at printing states, press the button to pause a print job. When the printer is
paused the LED will be blue blinking. Press the button again to continue the printing job.

3. Cancel button
While the printer is printing, pressing the Cancel button to cancel the printing job.

4. Repirnting button
When the printer is ready, pressing the repirnting button to repeat the last print job.

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 4.3 Power-on Utilities

There are six power-on utilities to set up and test printer hardware. These utilities are activated
by pressing FEED button then turning on the printer power simultaneously and release the
button at different color of LED.

Please follow the steps below for different power-on utilities.

1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.

Power on utilities The LED color will be changed as following pattern:

LED color Purple Red Purple Bule Bule/Purple Red/Purple Solid bule
Functions (5 blinks) (5 blinks) (5 blinks) (5 blinks) (5 blinks)

1. Ribbon sensor calibration and gap / Release

black mark sensor calibration

2. Gap / black mark sensor calibration, Release

Self-test and enter dump mode

3. Printer initialization Release

4. Set black mark sensor as media Release

sensor and calibrate the black mark
sensor

5. Set gap sensor as media sensor and Release

calibrate the gap sensor

6. Skip AUTO.BAS Release

4.3.1 Ribbon and Gap/Black Mark Sensor Calibration

Gap/black mark sensor sensitivity should be calibrated at the following conditions:

1. A brand new printer
2. Change label stock
3. Printer initialization

Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks).
It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.

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

The LED color will be changed as following order：

Blue,red  red (5 blinks) blue,red (5 blinks) blue (5 blinks) blue,red (5 blinks)
 Blue,red (5 blinks) solid blue

Note:
Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL programming
manual.

4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode

While calibrate the gap/black mark sensor, printer will measure the label length, print the
internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or
black mark sensor, depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1.Confirm the ribbon loading properly
2. Turn off the power switch.
3. Hold on the button then turn on the power switch.
4. Release the button when the color of LED is blue / red,blinking simultaneously.

 The LED color will be changed as following order.

Blue / red red (5 blinks) blue/ red (5 blinks) blue (5 blinks) blue/red (red blinks 5
times)  red/blue (5 blinks) solid blue

5. It calibrates the sensor and measures the label length and prints internal settings then enter
the dump mode.

Note:
Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2 programming
manual.

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 Self-test

Printer will print the printer configuration after gap/black mark sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element, printer
configurations and available memory space.

Self-test printout

Printer model name & Main board firmware version

Printer serial number
Printed mileage
Main board firmware checksum
Serial port setting
Code page
Country code
Print speed
Print darkness
Label size (width, height)
Black mark or gap size (vertical gap, offset)
Sensor sensitivity

File management information

Self-test printout

Model name
F/W version
Firmware checksum
Printer S/N
configuration file
System date
System time
Printed mileage (meter)
Cutting counter

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 Dump mode

Printer will enter dump mode after printing printer configuration. In the dump mode, all
characters will be printed in 2 columns as following. The left side characters are received from
your system and right side data are the corresponding hexadecimal value of the characters. It
allows users or engineers to verify and debug the program.

Hex decimal data

ASCII Data
related to left

Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.

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4.3.3 Printer Initialization

Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one
exception is ribbon sensitivity, which will note be restored to default.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.

The LED color will be changed as following:


Blue/red (5 blinks) red (5 blinks) Blue/red (5 blinks) blue(5 blinks)
blue/red (red 5 blinks) Red/blue (blue 5 blinks) solid blue

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2. Release the FEED button when the power indicator is blinking blue,
and the printer will reset.

Printer configuration will be restored to defaults as below after initialization.

Parameter Default setting

Speed 200mm/sec (8 ips) (203DPI)
152.4mm/sec (6 ips) (300DPI)

Density 8

Label Width 4” (101.5 mm)

Label Height 4” (101.5 mm)

Sensor Type Gap sensor

Gap Setting 0.12” (3.0 mm)

Print Direction 0

Reference Point 0,0 (upper left corner)

Offset 0

Tear Mode On

Peel off Mode Off

Cutter Mode Off

Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit

Code Page 850

Country Code 001

Clear Flash Memory No

IP Address DHCP

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4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns blue/purple after 5 blue blinks. (Any blue/purple will
do during the 5 blinks).


The LED color will be changed as following:

Blue/red (5 blinks) red (5 blinks) Blue/red (5 blinks) blue (5
blinks) Blue/red (5 blinks) Red/blue solid blue

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.

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 3. When the power indicator is solid red and blue blinks, release Feed button. At this time, the printer will
correct the gap sensor, and finally the blue is solid.

 The LED color will be changed as following:


Blue/red red (5 blinks) Blue/red (5 blinks simultaneously ) blue (5
blinks) blue/red (5 blinks) red/blue (blue blinks 5) solid blue

4.3.6 Skip AUTO.BAS

XPL programming language allows user to download an auto execution file to flash memory.
Printer will run the AUTO.BAS program immediately when turning on printer power. The
AUTO.BAS program can be interrupted without running the program by the power-on utility.

Please follow the procedures below to skip an AUTO.BAS program.

1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid blue.
 The LED color will be changed as following:

Blue/red red (5 blinks) blue/red (5 blinks simultaneously ) blue (5

blinks) blue/red (red blinks 5) red/blue (blue blinks 5) solid blue

4. Printer will be interrupted to run the AUTO.BAS program.

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 5. LCD operation panel
The LCD display version of this printer has four buttons, namely menu, up, down, and feed. The menu
button and feed button are respectively served as the “confirm” and “return” buttons after entering the
menu.

Main menu table

Main menu

Document Printing Language The machine Exit

Setting
administration test information

Printing Document list Printing English Miles

setting test

Ram available Default Simplified Serial

Sensor setting
mod Chinese code

Exit
Interface Delete Exit
setting document

Date and time Exit

Exit

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5.1 Setting

Settings

Printing setting Sensor settings Interface settings Date & time Exit

Printing speed Status Baud rate Date

Printing intensity Sensor correction Time

Check Digit

Printing direction Exit Data bit Exit

Printing mode Stop bit

Offset adjustment

X printing line adjustment

Y printing line adjustment

X-axis reference point

Y-axis reference point

Character set

Country code

Exit

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 5.1.1 Printing setting

Printing speed 2 -8

Printing intensity 0-15

Printing direction 0,1

Printing mode None Paper tearing mode Paper pealing mode Batch paper cutting mode
Printing setting
式
Offset adjustment -999 ~ +999

X printing line adjustment -999 ~ +999

Y printing line adjustment -999 ~ +999

X-axis reference point 000 ~ +999

Y-axis reference point 000 ~ +999

Character set USA BRI GE FRE DAN ITA SPA

SWE SW 437 850 852 860 863

865 861 857 862 855 866 737

851 869 1252 1250 1252 1253

1254 1255 1256 1257 1258 8859-1

8859-2 8859-3 8859-4 8859-5 8859-6

8859-7 8859-8 8859-9 8859-1 8859-1

UTF-8 950 936 932 949

Country code 001 002 003 031 032 033

034 036 038 039 041 042

044 045 046 047 048 049

055 061 351 358

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 5.1.1- 1.1 Printing speed setting

Use this option to set the printer's printing speed. The adjustment range is 2 ~ 8 ips,
and the interval between increase or decrease is 1 ips.
Press UP button to increase thenumerical value .
Press DOWN button to decrease the numerical value.
Press MENU button to confirm the setting.
Press FEED button to cancel the setting and range to the previous menu.
5.1.1- 1.2 Printing intensity setting

Use this option to set the printer's printing intensity. The adjustment range is 0-15 ,
and the interval between increase or decrease is 1.
Press UP button to increase the value.
Press DOWN button to decrease the value.
Press MENU button to confirm the setting.
Press FEED button to cancel the setting and range to the previous menu.

5.1.1- 1.3 Printing direction setting

Use this option to set the printer's printing intensity. The adjustment range is 1 or 0 ,
and the interval between increase or decrease is 1.
Press UP button to change the numeric to 1.
Press DOWN button to change the numeric to 0.
Press MENU button to confirm the setting.
Press FEED button to cancel the setting and range to the previous menu.

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5.1.1- 1.4 Printing mode setting

Use this option to set the printer's printing mode . When this option is entered, this ">"
diagram refers to the current printing mode.
.
Press DOWN button to move the cursor left or right.
Press UP button to set the range” + - “or “0 ~ 9 “.
Press MENU button to confirm finish.
Press FEED button to cancel the setting and return to the previous menu.
5.1.1 - 1.5 Offset adjustment

This option can be used to adjust the stopping position after the label is printed. When using the
paper pealing or cutting function, it can be used to adjust the position where the label is stopped.
When printing the next label, the part that is pushed out or pushed less will be printed.

Press DOWN button to move the cursor left or right.

Press UP button to set the range” + - “or “0 ~ 9 “.
Press MENU button to select Done.
Press FEED button to cancel the setting and return to the previous menu.
5.1.1 - 1.6 X & Y printing line adjustment

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Use this option to adjust the label printing position and the label stopping position.

Press DOWN button to move the cursor left or right.

Press UP button to set the range” + - “or “0 ~ 9 “.
Press MENU button to select “Finish”.
Press FEED button to cancel the setting and return to the previous menu.

5.1.1 - 1.7 Reference point

Use this option to adjust the reference coordinates on the label relative to the origin.

Press DOWN button to move the cursor left or right.

Press UP button to set the range” + - “or “0 ~ 9 “.
Press MENU button to select Done.
Press FEED button to cancel the setting and return to the previous menu.

5.1.1 - 1.8 character set

Use this option to set the printer's character set. When this option is entered, this ">"
diagram refers to the currently set mode.

Press UP and DOWN button to select the mode you want to set up or down.
Press MENU button to complete the setting.
Press Feed button to cancel the setting and return to the previous menu.

33
5.1.1 - 1.9 country code

Use this option to set the country code of the printer. When this option is entered, this
">" diagram refers to the currently set mode.
Press UP and DOWN button to select the mode you want to set
Press MENU button to complete the setting
Press FEED button to cancel the setting and return to the previous menu.

5.1.3 Sensor setting

Sensor setting

State Sensor correction Exit

5.1.3.1 Sensor State

The secondary option allows you to view the sensor status of the printer. When
you enter this option you can see the following information.

5.1.3.2 Sensor calibration

This option sets the sensor's detection mode and the sensor required for
calibration according to the label paper used. It is recommended to perform a
sensor calibration again whenever the label is replaced.

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A. gap mode

Press the up and down keys to select the sensor type.

Press the Menu button to complete the setting.
Press the eject button to cancel the setting and return to the previous menu.

Automatic gap correction

When this option is entered, the above message will appear and the printer will enter 2~3
pieces of label paper for sensor correction. When the calibration is completed, it will return
to the previous menu.

B. Black mark mode

Automatic black mark correction

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 When entering this option, the LCD display will display the above information,
and the printer will take 2 ~ 3 pieces of paper for sensor calibration.

C. Continuous paper mode

Press UP and DOWN button to select the sensor type and press the menu key to complete the setting.

Automatic continuous paper correction

When you enter this option, you will see the above message and the printer automatically
corrects the paper for the sensor. When the calibration is completed, it will return to the previous
menu.

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5.1.4 Serial Port Settings

5.1.4.1 Baud rate

This option sets the transmission speed of the printer RS-232.

When this option is entered, this ">" diagram refers to the currently setting mode.

Press UP and DOWN button to select the mode you want to set
Press MENU button to complete the setting.
Press FEED button to cancel the setting and return to the previous menu.

5.1.4.2 Parity test

This option sets the RS-232 check digit. When this option is entered, this ">" diagram refers to the
current setting mode.

Press UP and DOWN button to select the mode you want to set up or down.
Press MENU button to complete the setting.
Press FEED button to cancel the setting and return to the previous menu.

5.1.4.3 Data bits

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This option sets the RS-232 data bits. When this option is entered, this ">" diagram refers to
the currently set mode.

Press UP and DOWN button to select the mode you want to set up or down.
Press MENU button to complete the setting.
Press FEED button to cancel the setting and return to the previous menu.

5.1.4.4 Stop Bit

This option sets the stop bit of the RS-232. When this option is entered, this ">" diagram
refers to the currently set mode.

Press UP and DOWN button to select the mode you want to set up or down.
Press MENU button to complete the setting.
Press FEED button to cancel the setting and return to the previous menu.

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5.2 File Management
This option allows you to view the usage of memory Flash TF card in printer and file management.

5.2.1 List of files

This option can display, delete, and execute (.BAS) documents stored in memory.

Display file:

Delete file: press DOWN button to delete the file

Execute file: press MENU button to execute the file

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5.2.2 Memory space

This option allows you to view the remaining memory space.

5.2.3 Deleting files

This option deletes files.

5.3 Printing and debugging

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5.3.1 Printing a Self-Test Page
When you choose to print a self-test page, the printer automatically prints out the printer's
internal settings.
5.3.2 Debug Mode
When this feature is selected, the printer will enter debug mode.

Note: Printing the self-test page and debug mode is the same as without the LCD version.

5.4 Language

This option sets the language displayed on the screen. When this option is entered, this ">"
diagram refers to the current setting mode.

Press UP and DOWN button to select the mode you want to set .
Press MENU button to complete the setting.
Press FEED button to cancel the setting and return to the previous menu.

5.5 Local Information

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This option initializes the printer or looks at the serial number and the number of miles printed.

Press UP and DOWN button keys to select the mode you want to set

Press MENU button to complete the setting.

Press FEED button to cancel the setting and return to the previous menu.

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6. Diagnostic Tool

ZHUHAI HENGQUAN’s Diagnostic Utility is an integrated tool incorporating features that enable you to
explore
a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware;
create a printer bitmap font; and send additional commands to a printer. With the aid of this
powerful tool, you can review printer status and settings in an instant, which makes it much
easier to troubleshoot problems and other issues.

6.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

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6.2 Printer Function

1. Select the PC interface connected with barcode printer.

1
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

2. Click the “Printer Function” button to setup.

3. The detail functions in the Printer Function Group are listed as below.

Function Description
Calibrate the sensor specified in the Printer Setup
Calibrate Sensor
group media sensor field
Setup the IP address, subnet mask, gateway for
Ethernet Setup
the on board Ethernet
RTC Setup Synchronize printer Real Time Clock with PC

Print Test Page Print a test page

Reset Printer Reboot printer

Initialize the printer and restore the settings to
Factory Default
factory default. (Please refer section 4.3.3)
Dump Text To activate the printer dump mode.

Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program

Print printer configuration (Please refer section
Configuration Page
4.3.2)
Password Setup Set the password to protect the settings

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6.3 Calibrating Media Sensor by Diagnostic Tool

6.3.1 Auto Calibration

1. Make sure the media is install ready and print head mechanism is closed. (Please refer to
section 3.3.)
Note: The media sensor position is moveable. Please make sure the gap ( ) or black
mark is at the location where media gap/black mark will pass through for
Sensing.

Gap sensor Black mark sensor

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB.)

1
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.

4. Click the “Calibrate Sensor” button.

5. Select the media type and click the “Calibrate” button.

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6.4 Setting Ethernet by Diagnostic Utility (Option)

The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to
setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct
users how to configure the Ethernet by these three interfaces.

6.4.1 Using USB interface to setup Ethernet interface

1. Connect the USB cable between the computer and the printer.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicking on the icon.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected
with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration
tab to setup the IP address, subnet mask and gateway for the on board Ethernet.

46
6.4.2 Using RS-232 interface to setup Ethernet interface
1. Connect the computer and the printer with a RS-232 cable.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the icon.
4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate,
parity check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to
setup the IP address, subnet mask and the gateway for the on board Ethernet.

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6.4.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the icon.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address,
subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be
shown in the right side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address,
click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set
IP” to take effect the settings.

48
 Users can also change the “Printer Name” by another model name in this fields then click
“Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take
effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main
screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and
reset the printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure
the printer settings and status or update the firmware with the IE or Firefox web browser.
This feature provides a user friendly setup interface and the capability to manage the printer
remotely over a network.

49
7. Troubleshooting

7.1 Common Problems

The following guide lists the most common problems that may be encountered when operating
this barcode printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.

Problem Possible Cause Recovery Procedure

Power indicator does not * The power cord is not * Plug the power cord in printer and outlet.
illuminate properly connected. * Switch the printer on.

- The printer status from

DiagTool shows “Head
* The printer carriage is open. * Please close the print carriage.
Open”.

- The printer status from

DiagTool shows “Ribbon End * Running out of ribbon. * Supply a new ribbon roll.
Err.” Or “Ribbon Encoder * The ribbon is installed * Please refer to the steps on section 3.2 to
incorrectly. re-install the ribbon.
Err.”
-

- The printer status from * Running out of label.

* Supply a new label roll.
DiagTool shows “Out of * The label is installed
* Please refer to the steps on section 3.3 to
incorrectly.
Paper”. reinstall the label roll.
* Gap/black mark sensor is not
* Calibrate the gap/black mark sensor.
calibrated.

* Gap/black mark sensor is not

- The printer status from set properly.
* Calibrate the gap/black mark sensor.
* Make sure label size is set
DiagTool shows “Paper Jam”.
properly. * Set label size correctly.
* Labels may be stuck inside
the printer mechanism.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of the
- “Take Label”. * Peel-off function is enabled.
printer, please switch off the printer and
install it.
* Check if the connector is plugging
correctly.

50
 * Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default
baud rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector
bule LED is lit on.
- Check if the Ethernet RJ-45 connector
* Cable is not well connected to amber LED is blinking.
- Check if the printer gets the IP address
Not Printing when using DHCP mode.
serial or USB interface or - Check if the IP address is correct when
parallel port. using the static IP address.
* The serial port cable pin - Wait a few seconds let the printer get the
configuration is not pin to pin communication with the server then
connected. check the IP address setting again.
* Chang a new cable.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the print head.
* The print density setting is incorrect.
* Print head’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
* Check your program if there is a command
PRINT at the end of the file and there must
have CRLF at the end of each command
line.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
Memory full * The max. user addressable memory space
* The space of FLASH/DRAM
of DRAM is 256KB.
( FLASH / DRAM ) is full. * The max. numbers of file of FLASH is 256
files.
* The max. user addressable memory space
of FLASH is 2560KB.
* microSD card is damaged. * Use the supported capacity microSD card.
microSD card is unable to * microSD card doesn’t insert * Insert the microSD card again.
correctly. * The supported microSD card spec and the
use * Use the non-approved approved microSD card manufacturers,
microSD card manufacturer. please refer to section 2.2.3.
* Ribbon and media is loaded * Reload the supply.
incorrectly * Clean the print head.
* Dust or adhesive * Clean the platen roller.
accumulation on the print * Adjust the print density and print speed.
head. * Run printer self-test and check the print
Poor Print Quality * Print density is not set head test pattern if there is dot missing in
properly. the pattern.
* Printhead element is * Change proper ribbon or proper label
damaged. media.
* Ribbon and media are * The print head mechanism does not latch
incompatible. the print head properly.
* The printhead pressure is not
set properly.
* Plug in the connect cable correctly.
* The connector is loose. * Remove the label.
Cutter is not working * Cutter jam. * Make sure the thickness of label is less
* Cutter PCB is damaged. than 0.19 mm.
* Replace a cutter driver IC board.

51
 * Label size is not specified
* Check if label size is setup correctly.
properly.
* Calibrate the sensor by Auto Gap or
Skip labels when printing * Sensor sensitivity is not set
Manual Gap options.
properly.
* Clear the GAP/Black mark sensor by
* The media sensor is covered
blower.
with dust.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* If using the software BarTender, please set
the vertical offset in the driver.

* Media sensor sensitivity is not

The printing position of small

set properly.
* Label size is incorrect.
* The parameter Shift Y in the
label is incorrect
* The vertical offset setting in
the driver is incorrect.

Missing printing on the left or

* Wrong label size setup. * Set the correct label size.
right side of label

RTC time is incorrect when * Check if there is a battery on the main

* The battery has run down.
reboot the printer board.

* Ribbon installation is
* Please set the suitable density to have
incorrect.
Wrinkle problem good print quality.
* Media installation is incorrect.
* Make sure the label guide touch the edge
* Print density is incorrect.
of the media guide.
* Media feeding is incorrect.
* The print head is dirty. * Clean the print head.
Gray line on the blank label
* The platen roller is dirty. * Clean the platen roller.
* The printer is in Hex Dump
* Turn off and on the printer to skip the
Irregular printing mode.
dump mode.
* The RS-232 setting is
* Re-set the Rs-232 setting.
incorrect.

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8. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
 Cotton swab
 Lint-free cloth
 Vacuum / Blower brush
 Medical alcohol

2. The cleaning process is described as following,

Printer Part Method Interval
1. Always turn off the printer before Clean the print head when changing a new
cleaning the print head. label roll
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and Medical
alcohol to clean the print head
surface.

Print Head

Head Cleaner Pan

1. Turn the power off. Clean the platen roller when changing a
Platen Roller 2. Rotate the platen roller and wipe it new label roll
thoroughly with Medical alcohol and
a cotton swab, or lint-free cloth.
Tear Bar/Peel Bar Use the lint-free cloth with Medical As needed
alcohol to wipe it.
Sensor Compressed air or vacuum Monthly
Exterior Wipe it with water-dampened cloth As needed
Interior Brush or vacuum As needed

Note:
Do not touch the printer head directly with your hands. If you touched accidentally, please clean it
with a cotton swab dipped medical alcohol.
Please use medical alcohol. Do not use industrial alcohol which will damage the printer head.
If you frequently get error messages from the printer, please often clean your printer's sensor
Equipment for safe use in tropical climate conditions
This is a Class A product. In the living environment, this product may cause radio interference. In
this case, users may need to take practical measures to the interference
53
Update record

Date Content Editor

2019/04/21 Release V1.00 Nelson
 4/F, Building 2, 639 Huayu Road,
Qianshan Industrial Park, Zhuhai
Tel: (+86 756) 3894217
Website: www.xprintertech.com
Zhuhai Hengquan Barcode Equipment Co., Ltd. Service hotline: 4006-139-828