SHARP AR-M351U

AR-M451U
AR-M351N
AR-M451N

TECHNICAL HANDY GUIDE

August 09
10/08/09
Handy Guide
Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website:-

Useful Links (Web Addresses)

Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software - www.sharp.net.au

Product Information:
(Document Solution Centre):- http://training.sharp.net.au/dsc/

Product Key Registration:- http://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323

2 SHARP Document Solution Centre

 Handy Guide
Page

1 Machine Specification 4 Updated

2 Machine Options 6
3 Consumables 8
4 Initial Set-up 9
5 Maintenance 12
6 ERDH Functionality 14
7 Operating System Support 15 Updated
8 Coin Vend Interface 16
9 Parts Compatibility 18
10 Firmware Upgrade Procedure 19
11 Firmware & Print Driver Revision 22 Updated
12 Test Simulation 23
13 Trouble Codes 27
14 Jam Cause Codes 29
15 Repair Hints 31 Updated
16 Technical Bulletin Index 35 Updated
17 Notes 36

SHARP Document Solution Centre 3

Machine Specification
General Specification: AR-M351U / AR-M451U AR-M351N / AR-M451N
Type: Console
Original/ Printed Paper Size: Max. A3 / Max. A3 – Min. A5R
Standard Paper Capacity: 500 sheets
Maximum Paper Capacity: 2 x 500 + 2,000 + MB(100) sheets
Paper Weight: 60-105 g/m2 (Bypass 60-205 g/m2)
Output Capacity: 400 sheets (Face down)
Warm-up Time: 80 sec.
Resolution (Equivalent): 600 dpi (1,200 dpi with smoothing technology for printing)
STD : 128 MB (Max. 384MB) STD : 128 MB (Max. 384MB)
Memory/HDD:
Opt: 40GB HDD with AR-NC8 Std: 40GB HDD
Duplex: Opt. (AR-DU3 or AR-DU4)
Power Consumption: 1.85 kW
Copy Volume (Max): AR-M351 = 75k, AR-M451 = 100k

Copier
Copy Speed (A4 Cont.): 35cpm (AR-M351), 45cpm (AR-M451)
E-Sort: Yes
First Copy Time: 4.9sec (AR-M351), 4.4sec (AR-M451)
Continuous Copy: Max. 999
Scan Resolution: 600 dpi
Platen : 25 – 400 % with 10 preset ratios
Zoom Range:
DSPF : 25 – 200 % with 10 preset ratios
Document Feeder
Copy Speed (A4 Cont.): DSPF (Std)
E-Sort: 50 originals
First Copy Time: 45opm

Printer
Print Speed (A4 Cont.): 35ppm (AR-M351), 45ppm (AR-M451)
PDL (Emulation): Std : PCL5e, PCL6 Opt: Post Script3 AR-PK6
USB 2.0, IEEE1284 Centronics. STD : IEEE1284, USB2.0
Interface:
Opt: 10/100BaseTX AR-NC7/NC8 STD :10/100BaseTX
Memory: Utilises main memory
Win/95/98/Me, WinNT4.0/2000/XP/2003/Vista
Supported OS: Mac OS 9.0 – 9.2.2 Mac OS X10.1.5 / 10.2.8 / 10.3.3-10.3.9 / 10.4,
10.4.4 – 10.5.6 (with AR-PK6)
Bundled Utility Software: Sharp Printer Administrator Utility, Status Monitor
USB Memory Direct Print Not supported
Opt: Network Expansion
Tandem Print STD
AR-NC7/NC8 required
SSL Communication: Not Supported

4 SHARP Document Solution Centre

 Machine Specification
Document Filing AR-M351U / AR-M451U AR-M351N / AR-M451N
Opt: AR-NC8
Requirement: STD
(Network Expansion/HDD)
Quick File Folder – 10,000 pages (6%) or 1000 files
Capacity:
Main/Custom Folder – 20,000 pages (6%) or 2000 files
Storage Folders: Quick folder, Main folder, Custom folder (max 500 folders)

Network Scanner
Opt: MX-NSX1 with AR-NC7 OR
Requirement: Opt: MX-NSX1
AR-NC8 (Network Expansion)
Resolution: 200dpi, 300 dpi, 400dpi, 600 dpi
Duplex: Yes
Destination: Desktop (Sharpdesk), FTP, E-mail, i-Fax (send only)
LDAP: Supported
Bundled Utility Software: Network Scan Tool, Sharpdesk 3.2 (10 licenses), SHARP TWAIN

Facsimile
Requirement: Opt: AR-FX12
Communication Formula: Super G3, Max. 33,600 bps
Document size: Max. A3 – Min. A5
Compression: MH, MR, MMR, JBIG
STD: 500 destinations
Dial Registration: Max: 999 destinations with STD: 999 destinations
Opt: AR-NC8
STD: 300 destinations
Broadcast transmission: Max: 500 destinations with Opt: STD: 500 destinations
AR-NC8
Inbound Routing: Not Supported
PC Fax: Yes

I-Fax
Opt: MX-FWX1 with AR-NC8
Opt: MX-FWX1 and MX-NSX1
Requirement: (Network expansion with HDD) &
(Network Scanner)
MX-NSX1 (Network Scanner)

Peripheral(s)
AR-FN6 Finisher
Output capacity: Upper: 500, Lower: 750 sheets
30 sheets multi-staple, Off-set shifting,
Functionality:
Hole punch – Not Available
AR-FN7 Saddle Finisher:
Output capacity: 1,000 sheets
50 sheets multi-staple, Booklet with Saddle stitch, Off-set shifting
Functionality:
Opt: Hole punch, (AR-PN1A/C/D)
AR-MS1 Mail Bin Stacker
Output capacity: Upper: 250, Mail Bin: 7 x 100 sheets
Functionality: Distribution only

SHARP Document Solution Centre 5

Machine Options

AR-PK6 MX-NSX1
PS3 Expansion Kit Network Scanner

AR-DU4
Duplex & Bypass

AR-FX12
Fax Kit
AR-EF3 & AR-RK2
DSPF and Rack

AR-TE3
Exit Tray

AR-MS1
Mail Bin Stacker

AR-TE4
AR-DU3 Upper Ext. Tray
Duplex Module AR-M351/451

AR-FN6
AR-FN7 Finisher
Saddle Finisher

AR-D27 or AR-D28 AR-MU2

Desk Unit Multi Purpose Tray
(requires cabinet)

6 SHARP Document Solution Centre

 Machine Options
AR-M351, AR-M451
Product Code Description / Contents Comment/Note
AR-EF3 DSPF MUST be installed with
AR-RK2 Scanner Rack for DSPF AR-M351/451
AR-DU3 Duplex Module
AR-DU4 Duplex Module with Bypass Tray
AR-D27 Desk unit with 3 X 500 paper cassettes
Desk with Multi-Purpose & 2000 Sheet
AR-D28
Cassette
AR-MU2 Multi Purpose Cassette
AR-TE3 Exit Tray
AR-TE4 Upper Exit Tray Expansion
AR-TE5 Cover Option (Right Side)
AR-MS1 Mail Bin Stacker
AR-FN6 Staple Finisher
AR-FN7 Saddle Stitch Finisher
AR-PN1A  2 Hole Punch Unit
AR-PN1C  4 Hole Punch Unit
AR-PN1D  4 Hole Wide Punch Unit
AR-PK6 PS3 Expansion Kit Soft Key Activation
AR-NC7 Network Expansion Kit AR-M351U/M451U only
AR-NC8 Network Expansion Kit with HDD AR-M351U/M451U only
AR-PF1 Barcode Font Kit
AR-FR21U For HDD Model Only
Data Security Kit (Commercial version)
AR-FR22U For Non HDD Model Only
AR-FR21 For HDD Model Only
Data Security Kit (CC Certified)
AR-FR22 For Non HDD Model Only
MX-NSX1 Network Scanner Expansion Kit (formally AR-NS3)
AR-FX12 Facsimile Expansion Kit
AR-MM9 Fax Memory (8MB)
MX-FWX1 I-Fax Expansion Kit
MX-AMX1 Application Integration Module
MX-USX1 Sharpdesk v3.2 (1-License Kit)
MX-USX5 Sharpdesk v3.2 (5-License Kit)
MX-US10 Sharpdesk v3.2 (10-License Kit)
MXAR128SO 128MB Memory Upgrade
MXAR256SO 256MB Memory Upgrade

SHARP Document Solution Centre 7

Consumables
Consumable AR-M351, AR-M451
Product Code Description / Contents Approx. Life
AR-455T Toner cartridge (10 x AR-455T = AR-455LT) 35K
AR-455DV Developer (10 x AR-455DV = AR-455LD) 100K
AR-455DM OPC Drum 200K
200 PM Kit:-
 Cleaner Blade
 Drum Separation Pawl x 4
 MC Unit
 Toner Receiving Seal
 Side Cushion F
 Side Cushion R
 Transfer Roller
 Discharge Plate
AR-451KA  Paper Dust Cleaning Unit 200K
 DV Blade
 DV Side Seal F
 DV Side Seal R
 Upper Fuser Roller
 Fuser Pawls Upper x 4
 Lower Fuser Roller
 Fuser Pawls Lower x 2
 Cleaner Roller
 Bearings x 2
Output Device
AR-SC1 Staple cartridge for Staple Finisher only AR-FN6 3000 staples (x 3)
AR-SC2 Staple cartridge for Saddle Finisher only AR-FN7 5000 staples (x 3)

Note: The consumable life may vary, depending on document density, temperature, humidity
and machine operation/usage.

8 SHARP Document Solution Centre

 Initial Setup
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment

Note: Toner Cartridge must be installed.

INITIAL SETTINGS
Sim 21-01 Maintenance Cycle Setting
Set PM Counter = 0 (Default).
Sim 26-06 Machine Destination
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count)
Sim 26-52 Blank paper count mode setting

PRODUCT ACTIVATION & FIRMWARE

Activation of Optional Product(s):-
Custom Settings – Key Operator Code – Product Key
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- Custom Settings – Paper Tray Settings
Sim 40-12 Multi Purpose Tray Adjustment.

IMAGE WRITING DISTORTION (SKEW)

Sim 64-01 Image Writing Adjustment.
Select Pattern = 71
Density = 255
Paper = A4 or A3 Size

PRINT IMAGE OFF CENTRE

Sim 50-10 Image Off Centre Adjustment.
All Cassettes, LCT & ADU

SHARP Document Solution Centre 9

Initial Setup
PRINTER LEAD EDGE IMAGE POSITION
Sim 50-05 Printer Lead Edge & Void Adjust
(Sub Scan).
Lead = 3mm, Trail = 2mm
Front/Rear = 2mm

COPY IMAGE POSITION & VOID

Sim 50-01 Lead/Rear Edge, Image Loss &
Void Adjustment.

COPY MAGNIFICATION
Sim 48-01 Magnification Adjustment
OC Glass - Main & Sub Scan
DSPF – Main & Sub Scan.

ORIGINAL OFF-CENTRE
Sim 50-12 OC & DSPF Original Off Centre
Adjustment.

DSPF ORIGINAL & IMAGE POSITION

DSPF Skew Adjustment
Sim 50-06 DSPF Lead Edge Adjust.
Sim 53-06 DSPF Original Width Sensor
Adjust.
Sim 53-08 DSPF Document Scan Position.

COPY DENSITY
Sim 46-02 Copy Exposure Adjust.

10 SHARP Document Solution Centre

 Initial Setup
FAX OPTION (AR-FX12)
Sim 66-02 Fax SW Setting (Destination).
Sim 66-39 Fax Destination Set.
Sim 66-10 Fax Memory Clear (For AR-MM9 Extended Memory).

OUTPUT DEVICE
AR-FN7:
Sim 03-10 Saddle Fold/Staple Position Adjustment.

OTHER

Sim 22-06 Data Simulation Print.

System Settings
Adjust Time Zone.
Daylight Saving.
Set Time & Date.
Sim 66-01 CE-00 trouble detection disable
(No Network Connection)
Soft Switch 103
Change bit 8 to 1

SHARP Document Solution Centre 11

Maintenance
Schedule:
100K 200K 300K 400K 500K 600K
AR-M351, AR-M451 [A] [B] [A] [B] [A] [B]
AR-455DV Developer      
All AR-455DM OPC Drum x  x  x 
200K Maintenance
AR-451KA x  x  x 
Kit
Other PFILZ0285FC51 Ozone Filter      

Maintenance Schedule [A]:

AR-M351
AR-M451
100k
Process Section:
Replace Black Developer (AR455LD)
Replace Ozone Filter (PFiLZ0285FC51)
Sim 24-05 Clear Developer Counter
Sim 24-11 Clear Developer Rotation Counter
Sim 25-02 Toner Concentration Adjustment
Sim 24-04 Clear Maintenance Counter

Paper Feed & Transport:

Check/Clean/Replace PF Rollers
Sim 24-01 Clear Jam Counter (if required).
Sim 24-02 Clear Individual Tray Counter when P/F Rollers are replaced.
General:
Clean all optics, CCD, and white reference plate.
Adjustments:
Sim 44-06 Process Control execution.
Image Quality:
Sim 46-02 Adjust Copy Exposure Density (B/W).

Cont‟d

12 SHARP Document Solution Centre

 Maintenance
Maintenance Schedule [B]
In addition to Schedule [A], perform the following:-
200k
Process Section:
Replace Black Drum (AR451DM)
Replace AR451KA Maintenance Kit:-
 Drum Cleaner Blade
 Drum Separation Pawls
 MC Unit
 Toner Reception Mylar
 Side Cushion F & R
 DV Side Seals F & R
 DV Blade
 Discharge Plate
Sim 24-07 Clear Drum Counter
Sim 24-11 Clear Drum Rotation Counter.
Fuser Section:
Replace (Contents within AR451KA Maintenance Kit):-
 Upper Fuser Roller
 Lower Fuser Roller
 Fuser Pawls Upper x 4, Lower x 2
 Heat Roller Bearing x 2
 Cleaning Roller
Transfer Section:
Replace (Contents within AR451KA Maintenance Kit):-
 Transfer Roller
 Paper Dust Cleaner Unit

DSPF:
Check/Clean/Replace PF Rollers
Clean all DSPF sensors.

SHARP Document Solution Centre 13

ERDH Functionality
AR-M351U, AR-M451U
AR-M351U, AR-M451U
with AR-NC8
DOCUMENT FILING

Filing: 16GB
Tentative Save: 8GB

Capacity AR-NC8 is required Filing: 20,000 pages

(MAX: 3,000 Documents)
Tentative Save: 10,000 pages
(MAX: 1,000 Documents)

ERDH
Memory Pages
(Approx)
Standard 87
8GB
Capacity Additional 64MB 227 (Common use with Tentative Save)

14,000 Pages
Additional 128MB 367

Additional 256MB 577

HOLD JOB
Memory Pages
(Approx)
Standard 56
16GB
Capacity Additional 64MB 146 (Equal to Filing)
20,000 Pages
Additional 128MB 236

Additional 256MB 371

Note: The number of pages capacity is based on using the Standard Copy Chart.

14 SHARP Document Solution Centre

 Operating System Support
AR-M351 – AR-M451U
Windows Windows Win 2003 Win. 2008
Mac OSX Linux
XP Pro. Vista Server Server
32 64 32 64 32 64 32 64 10.4 10.5
GDI n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

SPLC n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

PCL5 *1 n/a *1 n/a *1 n/a n/a n/a n/a n/a n/a

PCL6 *1 *1 *1 *1 *1 *1 *1 *1 n/a n/a n/a
PRINTER

PS *2 *2 *2 *2 *2 *2 *2 *2 n/a n/a n/a

PPD *2 *2 *2 *2 *2 *2 *2 *2 *2 *2 *2

GPD (PCL) n/a n/a Std Std n/a n/a Std Std n/a n/a n/a

XPS n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

SAP Device Available (Use ARM450 SAP Device – ARNC7/NC8 Required)

PC-Fax *3 *3 *3 *3 *3 *3 *3 *3 n/a n/a n/a

Button n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Manager
IMAGE SEND

Scan to
Sharpdesk
*4 *5 *4 *5 n/a n/a n/a n/a n/a n/a n/a

Scan to SMB n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

Scan to FTP *4 *4 *4 *4 *4 *4 *4 *4 *4 *4 *4

*1 *1 *1 *1 *1 *1

ADMIN

PAU 4.2 n/a n/a n/a n/a n/a

PAU 5.2 *1 Q4/09 *1 Q4/09 *1 Q4/09 *1 Q4/09 n/a n/a n/a

Notes:
Std Driver is bundled (pre-installed) with Windows OS.
*1 ARNC7 or ARNC8 are required for network printing only.
*2 ARPK6 is required – For network printing, ARNC7 or ARNC8 must also be installed.
*3 ARFX12 is required – For network printing, ARNC7 or ARNC8 must also be installed.
*4 ARNC7 or ARNC8 and MXNSX1 (ARNS3) are required.
*5 Sharpdesk Composer is not supported.
(ARNC7 or ARNC8 and MXNSX1 (ARNS3) are required).

SHARP Document Solution Centre 15

 Coin Vend Interface
The coin vend interface for the AR-M351/451 is located on the Scanner Control PWB.

Before connecting a third party auditor, the device should confirm to the following:-
1. The auditor interface should be optically isolated from the copier.
2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick,
CE or equivalent).

To enable coin vend function, test command 26-03 and select the required vendor control:-

Vendor Mode SIM 26-03

Item Mode Description
1 P10 Built in auditor.
2 VENDOR Coin vend mode.
3 OTHERS Other.
4 VENDOR-EX Coin Vend mode (without temporary charge)
Coin Vend (without temporary charge)+ Document
5 VENDOR-EX+
Filing function enabled.
VENDOR-EX Coin Vend mode (without temporary charge) with job
6
(Multi Job) queuing
VENDOR-EX+ Coin Vend Mode (without temporary charge)+
7
(Multi Job) Document Filing function enabled with job queuing.

The LCD display should display „Under Vendor Control‟ when the copier is re-started and the
message will clear when the external auditing device completes the interface‟s enable loop.

Connector Signals & Functions:

CN8
Signal Name Details
Pin #
1 24vdc Maximum current 100mA
2 P-GND Ground, connected to pin 3 for „enable loop‟
3 /CV_COPY Enables ready status of copier
4 /CV_COUNT Paper exit copy signal (Late billing pulse)
5 /CV_START Copy start paper feed clutch signal (Early billing pulse)
6 /CA_CA Clear all signal
7 /CA_STAPLE Staple signal
8 /CV_DPX Duplex signal
9 /CV_SIZE0 Copy paper size indicator
10 /CV_SIZE1 Copy paper size indicator
11 /CV_SIZE2 Copy paper size indicator
12 /CV_SIZE3 Copy paper size indicator

16 SHARP Document Solution Centre

 Coin Vend Interface
Paper Size Signals
SIZE3 SIZE2 SIZE1 SIZE0
PAPER SIZE
(PIN 12) (PIN 11) (PIN 10) (PIN 9)
0 0 0 0 NIL
0 0 0 1 A3
0 0 1 0 A4
0 0 1 1 LT (8.5”x11”)
0 1 0 0 B4
0 1 0 1 LG (8.5”x14)
0 1 1 1 INV (5.5”x8.5”)
1 0 0 0 B5
1 0 0 1 EXTRA
1 0 1 0 A5
1 0 1 1 NOT USED
1 1 0 0 A4R
1 1 0 1 B5R
1 1 1 0 LTR
1 1 1 1 NOT USED

SHARP Document Solution Centre 17

Parts Compatibility
Description AR-M350/450 – AR-P350/450 AR-M351 – AR-M451
General:
PS Roller NROLR1303FCZ1 NROLR1303FCZ1
Transfer Roller NROLR1355FCZ1 NROLR1355FCZ1
Pick Up Roller NROLR1312FCZZ NROLR1509FCZZ
Separation Roller NROLR1311FCZZ NROLR1508FCZZ
Torque Limiter (P/Feed) PCLC-0299FCZZ PCLC-0348FCZZ
Upper Fuser Pawls PTME-0282FCZZ PTME-0300FCZZ
Lower Fuser Pawls PTME-0283FCZZ PTME-0283FCZZ
Thermistor RDTCT0147FCZZ RDTCT0164FCZZ
Thermostat RTHM-0024FCZZ RTHM-0024FCZZ
Fuser Lamp (Sub) RLPMU0664FCZZ RLPMU0664FCZZ
Fuser lamp (Main) RLMPU0663FCZZ RLMPU0663FCZZ
Fuser Cleaner Roller NROLM1387FCZZ NROLM1560FCZZ
Toner Sensor RDTCT0146FCZZ RDTCT0162FCZZ
Ozone Filter PFiLZ0285FC51 PFiLZ0285FC51
Unit Parts:
PS Roller Unit CGIDM1887DS51 CGIDM1887DS52
Main Drive Unit CFRM-1016DS51 CFRM-1016DS53
Transfer Unit CHLDZ1474DS51 CHLDZ1474DS52
Delivery Turnover Unit CFRM-1020DS51 CFRM-1020DS52
Main Charger CCASZ0295DS51 CCASZ0295DS52
Developer Unit CBOX-0125DS51 CBOX-0125DS58
Polygon Motor RMOTP0910FCZZ RMOTP0910FCZZ
Laser Unit (35ppm) DUNT-7093DSZZ DUNT-7093DS17
Laser Unit (45ppm) DUNT-7093DS11 DUNT-7093DS18
Main Motor (35ppm) RMOTP0861FCZZ RMOTP0906FCZZ
Main Motor (45ppm) RMOTP0862FCZZ RMOTP0907FCZZ
Paper Lift Unit CDAiU0624DS51 CDAiU0624DS51
Drum Motor RMOTP0875FCZZ RMOTP0875FCZZ
PWB:
AR-P350
CPWBN1495FC52
AR-P450
CPWBN1487FC52 ARM350
CPWBN1487FC54 ARM450 CPLTM6464FC53 N model
Controller Unit CPWBX1650FC52 (AR-M11) CPLTM6464FC57 U model
CPWBN1542FC52 ARM350U
CPWBN1542FC54 ARM450U
CPLTM5757FC60 (AR-M12)
Mother Board Unit CPWBN1460FCE5 CPWBN1633FCE2
RDENC0003FCZZ Original
Power supply (200v) RDENC0037FCZ3
RDENC0021FCZ2 New Type
PCU PWB (35ppm) CPWBN1461FCE1 CPWBX1637DS61
PCU PWB (45ppm) CPWBN1461FCE2 CPWBX1637DS64
High Voltage Unit RDENU0022FCZZ RDENU0038FCZZ
Cassette Detect PWB CPWBF1457DS51 CPWBF1598FCE1
Printer Operation PWB CPWBF1447FCE1 N/A

18 SHARP Document Solution Centre

 Firmware Upgrade
Requirement:

 PC with Parallel (configured to ECP Mode), USB or Ethernet Port

 IEEE1284 Centronics or USB Type “A to B” or Ethernet cable
 “File2PRN” Update Tool (or FCOPY.exe) & Firmware files.
 Print Driver installed and configured to the preferred “upgrade method” Port (eg USB).
Note: For AR-M351/451U only, the AR-NC7/8 must be “installed” to upgrade via
Ethernet and both devices (PC & Machine) must have Static IP addresses entered.

Caution:
When downloading firmware, ensure the correct firmware file is sent to the device.
ARM351/451N & ARM351/451U firmware is different – eg Do NOT upgrade a basic
ARM351U with ARM351N firmware.
ARM351/451U & ARM351/451N firmware is prefixed with either “n”, “u” accordingly.
Also, for ARM351/451U installed with ARNC7, “p” firmware should only be used.
Examples: ARM351N n1.15 (n firmware)
ARM351U u1.15 (u firmware)
ARM351U + ARNC7 p1.15 (p firmware)
ARM351U + ARNC8 n1.15 (n firmware)
Also, there are now 2 types of flashrom used on the ARM351/451 series. For machines
installed with “ELEM” type flashrom, download the firmware file with the “elm” filename
extension (eg P1.15_elm.sfu).

Procedure:
1. Power off the Machine & remove the MFP Control PWB.

2. Confirm the Flashrom type installed and refit the MFP Control PWB.
(ELEM Type will have LF stamped on the back of the Flashrom).

3. Remove the cover that exposes the MFP Dip Switch control and set both to “Write
Mode”.

SHARP Document Solution Centre 19

Firmware Upgrade
4. Connect a Parallel, USB or Ethernet cable from the machine to the appropriate PC
connector.

5. Start Windows (Power on the PC).

Using Windows Explorer, browse to the folder that contains both the Firmware data
file and “Update tool”.

6. Power on the MFP device - The MX-M350/450 should automatically enter Diagnostic
mode (Version Check CONF****** should be displayed).

7. By using the Up (Document Filing), Down (Image Send) and the Menu (Job Status)
keys, enter the desired upgrade mode for updating the firmware (USB or Ethernet).

8. Press OK (Start key). The display should change to:-

Firm Update Waiting Data

9. Launch the Firmware Update Tool (File2PRN.exe).

10. Click Reference, browse to the required Firmware file and select the required Print
driver (Centronics, USB or Network) from the drop down menu.
Example shown: Updating AR-M451U (& AR-NC8) with n1h16_elm.sfu” firmware
file via Ethernet (IP Address 192.168.0.145) .

11. Click Send.

The Operation LED will blink and the LCD panel will display the upgrade progress:-
Receiving Data Writing Data Result OK

20 SHARP Document Solution Centre

 Firmware Upgrade
Caution:
Do Not disconnect any cables, shut down the Update tool or Power off the MFP
device until Result OK is displayed.

Alternatively, when using the Centronics port to upgrade the firmware, you can
download the *.SFU program file by using either FCOPY (drag the “SFU” file onto
the “FCOPY.EXE” Icon) or navigate to the directory and type the following at a
Command prompt:-
COPY/B D00_Vn115.sfu LPT1: (example shown “D00_Vn115.sfu = Firmware File)

Note:
The PCU, Scanner, MFP control (Boot/Main) & Fax control (if installed) are all
Upgraded at the same time.

12. When Result OK is displayed, power off the MFP device.

13. Return the MFP Control Dip Switch to “Normal Mode” .

14. Power on the MFP Device and confirm the upgrade process has been successful by
executing Sim 22-05.

Firmware Upgrade is complete

SHARP Document Solution Centre 21

Firmware & Print Driver Revision
Engine Firmware

AR-M351
Firmware ROM
AR-M451
Boot 1.5G
MFP (U Model) u1.17
MFP (U Model with AR-NC7) p1.17
MFP (U Model with AR-NC8).
n1.17
MFP (N Model only)
PCU 02.01.00
SCU 01.04.00
Fax Main n2.00D

Print Driver:
Windows 32bit OS Windows 64bit OS
Driver
XP, 2003, Vista XP, 2003, Vista
PCL5e 02.00.02.74 n/a
PCL6 01.00.17.002 (WHQL) 01.00.16.002 (WHQL)
PS 01.00.09.002 (WHQL) 01.00.09.002 (WHQL)
PPD 01.00.02 01.00.02
PC-Fax 3.2.71 3.2.71.0

For the latest Firmware and Print Driver version(s),

please refer to the SHARP Support Website.

22 SHARP Document Solution Centre

 Test Simulation
The following pages contain information regarding test simulations. For a detailed description for
each test simulation, please refer to the AR-M351/451 Service Manual.
Copier Simulation Entry Codes
PROGRAM
* CLEAR
*
1 Scanner Self Test 9 Duplex Operation & Test
1 Scanner operations test 1 ADU load & output check
2 Scanner sensor check 2 Check Duplex section sensor operation.

2 DSPF Self Test 10 Toner Motor Operation & Test

1 SPF ageing test. 1 Toner motor operation check
2 SPF sensor check
3 SPF output check (motor, clutch, solenoid) 13 U1 Clear / Cancel
-- U1 trouble cancel when fax is installed.
3 Finisher Operation & Test
2 Finisher sensor check 14 Clear / Cancel
3 Finisher output check (motor, clutch)
-- Trouble cancel (excluding U2/PF trouble).
6 Finisher stacking capacity check.
10 Finisher adjustment (AR-FN7)
20 Mail Bin stacker sensor check 15 LCC Clear / Cancel
21 Mail Bin output check -- LCC trouble cancel

4 Desk / LCC Operation & Test 16 U2 Clear / Cancel

2 Desk/LCC sensor check -- U2 trouble cancel
3 Desk/LCC output check
17 PF Clear / Cancel
5 Lamp Operation & Test -- PF trouble cancel
1 LCD/LED test
2 Heater lamp load check 21 Maintenance Cycle Configuration
1 Maintenance cycle setting
6 System Load Operation & Test
1 Feed output check 22 Data Output & Check
2 Fan load check 1 Counter data display.
2 Jam/trouble counter display.
7 Device Aging Operation & Test 3 Jam history data display.
1 Paper feed ageing test setting 4 Trouble history data display.
6 Interval ageing cycle timer set up 5 ROM version display.
8 Warm up time display setting 6 Data simulation print mode.
7 Key operator code display
8 Counter display (Finisher, SPF & scanner)
8 High Voltage Operation & Test
9 Paper feed counter display.
1 Developer bias setting and output 10 Machine system display.
2 MHV/Grid setting and output 11 Fax frequency check (send and receive)
6 THV check and adjust (transfer). 12 DSPF jam history display.
17 Transfer voltage operation check 13 Check operating time of the process unit.
19 Counter data for scan mode and ifax.

SHARP Document Solution Centre 23

Test Simulation

23 Data Print Mode & Check 41 OSS Operation & Adjustment

2 Adjust/setup/operation data, output/check 1 Document sensor operation check
80 Sensor operation check for PF & transport. 2 Document sensor output setup
3 Document sensor output display
24 Data Counter & Clear
1 Jam/trouble counter clear. 43 Fuser Setting & Adjustment
2 Paper feed counter clear. 1 Fuser temperature setup
3 Finisher/DSPF and scan counter clear.
4 Maintenance counter clear.
Developer counter clear.
44 Process Control Data
5
6 Copy counter clear. 1 Enable/disable Process Control correction
7 Drum correction counter clear. 9 Process control data display.
9 Printer/other counter clear. 14 Temperature & humidity sensor check
10 Fax mode counter clear. 16 Toner concentration control data display
11 Reset OPC/toner motor/DV rotation timer
15 Scanner and iFax counter clear. 46 Copy & Image Density Adjustment
02 Adjust copy density in all copy modes.
25 DV Auto Adjustment & Monitor 09 Adjust print density - text mode.
1 Toner sensor output monitor (Process) 10 Adjust print density - /text/photo mode.
2 Auto developer adjustment setting 11 Adjust print density - photo mode.
12 Adjust print density in fax mode (all).
13 Adjust print density in fax mode (normal).
26 Device Configuration
14 Adjust print density in fax mode (fine text).
3 Auditor set up. 15 Adjust print density in fax mode (superfine)
5 Total/Maintenance counter set up. 16 Adjust print density in fax mode (ultra-fine)
6 Destination set up. 17 Adjust gain in shading correction.
10 Network scanner trial mode. 18 Adjust gamma density gradient
18 Used to set toner save operations. 19 Exposure control method setting
30 CE mark setting. 20 Adjust copy density in DSPF mode.
35 Trouble memory mode setting. 21 Adjust scanner exposure level (all modes)
38 Engine life over setting (Developer) 22 Adjust scanner exposure level (normal)
41 Pamphlet mode AMS operation 23 Adjust scanner exposure level (fine)
50 Used to set up black and white reverse. 24 Adjust scanner exposure level (super fine)
52 Blank paper count mode setting 25 Adjust scanner exposure level (ultra fine)
68 Enable/Disable of the CA key. 27 Gamma density adjustment (Scan)
31 Used to adjust the sharpness (Copy).
30 Sensor Operation & Test 39 Used to adjust the sharpness (Fax mode)
1 Main unit sensor check 45 Image density adjust (Fax mode - 600dpi)
2 Tray sensor check (main) 46 Sharpness adjustment (scanner mode)

40 Bypass Operation & Adjustment 48 Magnification & Motor Adjustment

1 Manual feed tray size sensor check. 1 Magnification ratio adjustment (Copy)
2 Manual feed tray width sensor check tray. 5 Magnification ratio adjustment (Sub Scan)
7 Manual feed tray width adjustment setting. 6 HSYNC cycle adjustment
11 Multi-purpose tray width check.
12 Multi-purpose tray width detection adjust.

24 SHARP Document Solution Centre

 Test Simulation

50 Image Position Adjustment 63 CCD Operation & Adjustment

1 Lead edge adjustment value (copy image). 1 CCD shading data display.
2 Lead edge adjustment (simple) 2 Executes shading.
5 Lead edge adjustment (print & fax mode) 7 Adjust white plate scanning start position.
6 Lead edge adjustment DSPF (simple).
7 Lead edge adjustment DSPF. 64 Self Test Print
10 Print centre deviation adjustment
1 Self print test
12 Scan image off centre adjustment
27 Image loss adjustment (fax & scan modes)
65 LCD Operation & Adjustment
51 Resist Roller Adjustment 1 LCD touch panel adjustment
2 LCD touch panel adjustment result display
2 Resist roller adjustment

53 Document Feeder Adjustment 66 Fax Control Settings & Adjustments

1 Fax Soft SW setting
6 Adjust DSPF width detection.
Country code default set (Fax)
2
7 Value entry for DSPF width detection.
Fax PWB controller memory check
3
8 Document scan start position adjustment.
Fax signal line check (Max level)
4
5 Fax signal line check (Soft SW setting)
55 MFP Data Setting 6 Check list print (confidential registration)
1 Engine soft switch setting 7 Fax memory printout (all data)
2 Scanner soft switch setting 8 Fax voice message setup
3 Controller soft switch setting 9 Fax signal (sound) line check
10 Fax all memory clear
56 MFP Data Import & Export 11 Voice signal check (l300bps Max.)
12 Voice signal check (l300bps -Soft)
1 Transfer data execute
13 Register dial number for Sim 66-14/15/16
14 Adjust & check the time dial pulse (10bps)
60 Memory Operation & Test 15 Adjust & check the time dial pulse (20bps)
1 DRAM read/write test 16 Adjust/check the send level DTFM signal
17 DTFM signal to send to line (Max)
61 LSU Writing Adjustment/Test 18 DTFM signal to send to line (Soft SW)
19 Write Fax Pwb SRAM data to Flashcard
1 LSU operational checks.
20 Write telephone book data onto HDD
2 Adjust LSU laser power in copy mode.
21 Print various registration information
3 Adjust LSU laser power in fax mode.
22 Set the sound volume of the handset
4 Adjust LSU laser power in print mode.
24 Fast memory data clear
25 Register fax number for modem dial-in.
62 HDD Operation & Test 26 Register external no. for modem dial-in.
1 Used to format the HDD. 27 Register the transfer no. for voice warp.
2 HDD read/write test partial check. 29 Clear data related to an address book.
3 HDD read/write test all area check. 30 Tel/LIU sensor status check
6 Smart (HDD) self diagnostics test 31 ON/OFF setting of output port (Tel/LIU)
7 Smart (HDD) self diagnostics error log 32 Received data check (comparison)
8 HDD format (excluding system area) 33 Busy Tone/CNG/CED detect signal check
10 Job completion list deletion (with job log) 34 Display time for sending test image data
11 Document filing data deletion 35 Modem program rewrite
36 I/F check - MFPC controller & MDMC.

SHARP Document Solution Centre 25

Test Simulation

66 Fax Control Settings & Adjustments

39 Used to set the destination specifications.
42 PIC program rewriting (fax only)
43 PIC adjustment value writing (fax only)

67 Printer Board Operation Check

2 Printer Parallel I/F operation check.
11 Used to set printer I/F select in signal.
16 Used to check the operation of the
network card.

26 SHARP Document Solution Centre

 Trouble Codes

CE F1
00 Network communication error 00 Finisher communication trouble
01 Network card is not installed or defective 02 Finisher / Mail Bin transport motor trouble
02 The specified server is not found 03 Finisher oscillation motor trouble
03 Specified server does not correspond 06 Console finisher slide motor trouble
during transmission 08 Finisher staple shift motor trouble
04 The FTP account/password is invalid 09 Finisher load capacity sensor trouble
05 The FTP server directory is invalid 10 Finisher/staple motor trouble
06 The POP3 mail server is not found:- 11 Finisher/pusher motor trouble
07 The POP3 account/password is invalid 12 Mail bin stacker gate trouble
08 POP3 mail server timeout error 15 Finisher elevator motor trouble
19 Finisher/jogger motor trouble
20 Console Rear alignment motor trouble
CH Console finisher communication trouble
30
00 No developer cartridge 31 Finisher saddle folding sensor trouble
01 No toner cartridge 32 Finisher-communication trouble (punch)
02 No drum cartridge 33 Finisher/punch registration motor trouble
34 Finisher/punch motor trouble
35 Finisher punch registration sensor trouble
C1 36 Finisher punch timing sensor trouble
00 Main charge trouble 37 Finisher/backup RAM data trouble
38 Finisher/punch backup RAM data trouble
40 Finisher punch power interruption trouble
EE 80 Finisher-power abnormality
EL Auto DV adjustment trouble (over toned). 81 Finisher transport motor abnormality
EU Auto DV adjustment trouble (under toned). 87 Finisher staple rotation motor trouble

E6 F2
10 CIS Shading Trouble (Black correction) 00 Toner concentration sensor trouble
11 CIS Shading Trouble (White correction) 02 Toner supply abnormality
14 CIS-ASIC communication trouble 04 Improper cartridge (destination error).
05 CRUM error.
39 Process thermistor breakdown.
E7
01 System data trouble
02 Laser trouble F3
03 HDD trouble 12 Tray 1 lift trouble (main unit)
06 Decode error trouble 22 Tray 2 lift trouble (main unit)
10 CCD shading trouble (Black correction)
11 CCD shading trouble (White correction)
14 CCD-ASIC communication trouble F6
17 SPF scanning position adjust trouble 00 Fax board communication trouble.
50 Laser connection trouble 01 Fax expansion flash ROM abnormality.
60 Controller connection trouble 04 Fax modem operation abnormality.
80 Scanner PWB communication trouble 20 Fax write protect cancel.
90 PCU PWB communication trouble 21 TEL/LIU combination error (software)
97 Fax box incompatibility trouble
98 Fax & Machine destination trouble

SHARP Document Solution Centre 27

Trouble Codes

F7 PF
01 Fax board EEPROM read/write error. - RIC copy inhibit command receive.

H2 U1
00 Thermistor open (HL1). 01 Fax battery abnormality.
01 Thermistor open (HL2) 02 RTC read error

H3 U2
00 Heat roller high temperature (HL1) 00 EEPROM read/write error.
01 Heat roller high temperature (HL2). 11 Counter sum check error (MFP)
12 Adjustment check sum error (MFP)
22 MFPC SRAM memory sum check error.
H4 23 MFPC SRAM individual data check sum
00 Heat roller low temperature (HL1). error.
01 Heat roller low temperature (HL2). 50 HDD section data sum check error.
80 Scanner section EEPROM read/write.
81 Scanner memory sum check error.
H5 90 PCU section EEPROM read/write error.
01 5-continuous POD not reached jams 91 PCU section memory sum check error.
detected
U6
L1 00 Desk/LCC communication trouble
00 Scanner feed trouble. 01 Desk No1 / LCC No.1 tray lift-up trouble
02 Desk No 2/LCC1 lift-up trouble
03 Desk No 3 tray/LCC2 lift up trouble.
L3 10 Desk/LCC transport motor trouble
00 Scanner return trouble.
U7
L4 00 PC/Modem communication trouble.
01 Main motor lock detection.
02 Drum motor lock detection.
30 Controller fan motor trouble.
--
- Auditor not ready

L6
10 Polygon motor lock detection.

L8
01 No full wave signal.

PC
Personal counter uninstalled.

28 SHARP Document Solution Centre

 Jam Cause Codes
Sensor Identification

POD1 POD2 POD3 PID

AINPD

APOD

APPD1

APPD2
MPED

PPD1

POD
DPFD1

DPFD2

DPFD3

Code Content Code Content

AINPD_N ADU paper entry sensor not reached Desk Tray 2 paper feed jam
DESK2
AINPD_S ADU paper entry remaining jam (DPFD3 not reached)
DPFD1 not reached jam
ADU transport sensor 1 DPFD1_ND1
APPD1_N (Desk Tray 1 paper feed)
not reached jam
DPFD1 not reached jam
ADU transport sensor 1 DPFD1_ND2
APPD1_S (Desk Tray 2 paper feed)
remaining jam
DPFD1 remaining jam
ADU transport sensor 2 DPFD1_SD1
APPD2_N (Desk Tray 1 paper feed)
not reached jam
DPFD1 remaining jam
ADU transport sensor 2 DPFD1_SD2
APPD2_S (Desk Tray 2 paper feed)
remaining jam
TPFD1 remaining jam
ADU paper exit sensor DPFD1_ST2
APOD_N (Desk Tray 2 paper feed)
not reached jam
DPFD2 remaining jam
APOD_S ADU paper exit sensor remaining jam DPFD2_S1
(Desk Tray 1 paper feed)
ADU transport sensor 2 DPFD2 remaining jam
APPD2_SM DPFD2_S2
remaining jam (Desk Tray 2 paper feed)
Manual feed tray jam DPFD3 remaining jam
BPT DPFD3_SD2
(APPD2 not reached) (Desk tray 2 paper feed)
Desk Tray 1 paper feed jam
DESK1 FDOP Saddle finisher door open jam
(DPFD2 not reached)

SHARP Document Solution Centre 29

Jam Cause Codes
Code Content Code Content
Saddle finisher entry port sensor PPD1_DESK DESK paper feed jam
FES_N
(FES) not reached jam PPD1 not reached jam
Saddle finisher entry port sensor PPD1_NAD
FES_S (ADU paper feed)
(FES) not reached jam PPD1 not reached jam
Saddle finisher saddle not reached PPD1_ND1
FFPS_N (Desk Tray 1 paper feed)
jam (folding sensor FFPS) PPD1 not reached jam
Saddle finisher saddle remaining jam PPD1_ND2
FFPS_S (Desk Tray 2 paper feed)
(Folding sensor FFPS not turned off) PPD1 not reached jam
FPID_N Finisher PID not reached jam PPD1_NMF
(Manual Feed Tray paper feed)
FPID_S Finisher PID remaining jam PPD1 not reached jam
PPD1_NT1
FPNCH Saddle finisher punch jam (Tandem Desk paper feed)
PPD1 not reached jam
FPOD_N Finisher POD not reached jam PPD1_NT2
(Machine Tray 2 paper feed)
FPOD_S Finisher POD remaining jam PPD1 remaining jam
PPD1_PCU
FPPD_S Finisher PPD remaining jam (Timer end of fusing ready standby)
FSCID_N Finisher SCID not reached jam PPD1 jam (Image ready is not
PPD1_PRI
supplied fro ICU)
FSCID_S Finisher SCID remaining jam PPD1 remaining jam
FSCID2_N Finisher SCID2 not reached jam PPD1_SAD
(ADU paper feed)
FSCID2_S Finisher SCID2 remaining jam PPD1 remaining jam
PPD1_SD1
FSCPD_N Finisher SCPD not reached jam (Desk Tray 1 paper feed)
PPD1 remaining jam
FSCPD_S Finisher SCPD remaining jam PPD1_SD2
(Desk Tray 2 paper feed)
FSTPL Saddle finisher staple jam PPD1 remaining jam
PPD1_STD
MCPPD remaining jam (Tandem Desk paper feed)
MCPPD_ST2
(When MU2 is installed) PPD1 remaining jam (Manual Feed
PPD1_SMF
MPPD1_N Mail Box MPPD1 not reached jam Tray paper feed)
MPPD1_S Mail Box MPPD1 remaining jam PPD1 remaining jam
PPD1_ST1
(Tray 1 paper feed)
MPPD2_N Mail Box MPPD2 not reached jam PPD1 remaining jam
MPPD2_S Mail Box MPPD2 remaining jam PPD1_ST2
(Tray2 paper feed)
MPPD3_N Mail Box MPPD3 not reached jam SPED_N SPED not reached jam [DSPF]
MPPD3_S Mail Box MPPD3 remaining jam SPED_S SPED remaining jam [DSPF]
MPPD4_N Mail Box MPPD4 not reached jam SPOD_N SPOD not reached jam [DSPF]
MPPD4_S Mail Box MPPD4 remaining jam SPOD_S SPOD remaining jam [DSPF]
MPPD5_N Mail Box MPPD5 not reached jam SPPD_N SPPD not reached jam [DSPF]
MPPD5_S Mail Box MPPD5 remaining jam SPPD_S SPPD remaining jam [DSPF]
PID_N Mail Box PID not reached jam TPFD1 not reached jam
TPFD1_NTD
(Tandem desk-feed paper).
PID_S Mail Box PID remaining jam
TPFD1 remaining jam
POD1_N POD1 not reached jam TPFD1_STD
(Tandem desk-feed paper).
POD1_S POD1 remaining jam TPFD1 remaining jam
TPFD1_ST2
POD2_N POD2 not reached jam (Tray 2-feed paper).
TPFD2 not reaching jam (Tandem
POD2 remaining jam TPFD2_N2
tray 2 paper feed)
POD2_SR (When paper is discharged on the TPFD2 remaining jam
right side of the machine) TPFDD2_S1
(Tandem tray 1 paper feed)
POD2 remaining jam TPFD2 remaining jam
POD2_SL (When paper is discharged on the TPFD2_S2
(Tandem tray 2 paper feed)
left side of the machine) Tray 1 paper feed jam
PPD not reached jam TRAY1
PPD_NT1 (PPD1 not reached)
(Tray 1paper feed)
TRAY 2 Tray 2 paper feed jam
PPD1 not reached jam
PPD_NT2 TTRAY1 Tandem tray 1 paper feed jam
(Tray 2 paper feed)
PPD1 not reached jam Tandem tray 2 paper feed jam
PPD_NM1 TTRAY2
(Tray 3 paper feed) (TPFD3 not activated)

30 SHARP Document Solution Centre

 Repair Hints
GENERAL SPECIFICATION
Symptom Advice
Is it possible to Tandem Copy/Print an MX-M350/450 supports Tandem operation with
MX-M350/450 with ARM351/451? AR-M351/451 series
This behavior is machine specification, in order to count and
charge correctly. (ie. no free copies or prints).However,
when Vendor mode is ON, it is possible to improve
copy/print performance by changing the setting within Sim
26-03 from 2 to 4 (Vendor Ex & No Temporary Charge). If
Job Queuing and Document Filing are required, change the
Machine copies/prints at a slower
value to 5, 6 or 7 accordingly (refer to the Service Manual for
speed when using Vendor Mode
guidance).
Caution:
When VENDOR EX is enabled and credit expires before a
job is completed, the MFP will clear the remaining sheets of
paper within the paper path of the MFP device without
charging, as no credit remains.

FIRMWARE
There are now 2 types of flashrom that can be used on the
ARM351/451 machines.
For machines installed with “ELEM” type (recognized by LF
on the Flashrom), download the firmware with the “elm”
“Data Error” when trying to upgrade
filename extension (eg P1_15_elm.sfu).
the firmware
For machines with the original Flashrom installed, download
the firmware without the “elm” extension however, if the Boot
firmware is 1.5A or higher, you can also download the
“ELEM” firmware.
Check that the Boot & Main FlashROM‟s are installed in the
Dead Machine. correct sequence. Also, corrupt FlashROM‟s will cause the
same symptom –replace or re-flash.

ERROR CODE
L4-02 during warm up MC Unit arching – repair or replace
U2-02 / U1-01 Battery jumper (JP6) set to “Off” - change setting to “On”.
U2-11 may be experienced when multiple jobs are deleted
from the HDD at once and the HDD read access time
U2-11, especially when multiple increases.
Confidential jobs (PIN control) are sent Perform "Optimization of the Hard Disk" from within Key
to the device Operator menu (Device Control) and upgrade the MFP
firmware to the following version (or higher) for increased
HDD operation margin:- ARM351/451N = N1A15
Check that the upper cassette lift shaft within the ARD27/28
U6-01 Desk Unit has not twisted – replace if necessary
CCOVP1607FC31

SHARP Document Solution Centre 31

Repair Hints
PAPER FEED & TRANSPORT
Check for burrs on the circumference of the opening for the
TPFD2ND2 paper jams from the desk transfer follower roller on the Desk Unit Left Door
unit (PGIDM1944FCZ1) which may catch the leading edge of
the paper, causing a TPFD2ND2 paper jam.
Check if the fusing follower rollers PG 8-32 (x 4) are not
POD1 jams deformed.
Replace with new type roller - PCLR-0460FCZ1
“Sluggish” timing of the paper entry actuator. Replace the
AIPND_S Jams actuator with modified type (dimension change)
MLEVP0807FCZ2

COPY QUALITY
This symptom may be experienced if the Fuser temperature
is too high (depends on the media being fed) or when the DV
Doctor blade gap is not set correctly, especially if the toner
content within the DV unit is high (over toning).
1. Check the DV Doctor Blade gap is set to 0.45mm (as
specified within the Service Manual).
2. Check that PCU Firmware version v02.10.00 is
installed (This will lower the fuser temperature to
Shadow / Background on copies 165C).
3. Ensure the Developer & Drum rotation counters are
reset/cleared, prior to executing Sim 25-02 (once)
after Developer replacement.
Procedure= Sim 24-05, 24-07, 24-11, then 25-02.
Note:
Normally, the DV level should set to approx 100 however, if
the DV level is much lower (eg. 80), enter Sim 80-02 and
increase the set value to approx. 100. Perform test printing
to remove any access toner.
This symptom may be experienced if the drum rotation time
is extremely high, and the copy throughput is low (eg. many
single copies/prints).
Background on copies or excessive Install PCU firmware v02.00.00 that reduces the toner
waste toner causing the drive gear(s) density and drum rotation time/waste toner content.
to break within the process unit. Also ensure both Drum & Developer rotation counters are
cleared after replacement (Sim 24-05, 24-7 & 24-11).
Note: May also cause the machine to remain in “Warm Up”
condition (continually cycles over)
Poor Image Quality when printing
In Sim 55-02, change soft switch 2, bit 1 from 0 to 1
stored/scanned files from the Hard
(Scanner exposure setting for copy mode)
Drive (darker than copy mode)
Density variation in the Feed Direction Check that the Drum Unit Flange LPLTF0108FCZZ has not
(Rear Frame only) worn (check for flakes of plastic in the rear pipe).

32 SHARP Document Solution Centre

 Repair Hints
GENERAL / MISC
Faulty HDD – reformat or replace.
The HDD may be recovered by the following method:-
1. Install the defective HDD into an ARM550-700
machine, which has a “Non Lead Free” MFP
PWB (no LF marking)
2. Power ON the device – E7-03 trouble should be
displayed.
3. Turn OFF the main power switch.
4. Power back ON the device.
Hanging Logo or “Please Wait” 5. Once the machine recognizes the HDD error, a
message, that fails to clear when the simple HDD format will automatically be
machine is powered on. performed during the next boot up, following a
HDD error (the writing error will be modified).
6. Once the HDD simple formats is complete, power
off the device and remove the HDD.
7. Re-install the HDD into the ARM351-451 series
machine and test.
Note: If an ARM550-700 series machine with a
“Lead Free” MFP PWB is used, the same symptom
may be experienced (“Hang up” with Sharp LOGO in
the operation display).

PRINTER
Fonts / Forms = IP_ADDRESS/font_down.html
What is the URL & Password to upload Device Cloning = IP_ADDRESS/device_cloning.html
Fonts & Forms, perform “Device i-Fax Setup = IP_ADDRESS/ifax_ftp,html
Cloning” or setup I-Fax? Username = service
Password - shArp
To support the ARNC5J NIC, the firmware must be
upgraded to the following versions (or higher)
ARM351/451N - n1.15
Is it possible to install the ARNC5J NIC ARM351/451U – p1.15
instead of using the “Soft NIC”
Once installed, enable the ARNC5J by entering Sim 66-01
and changing the value of SoftSW110 bit 1, from 0 to 1.
Note: The ARNC7 or ARNC8 must be installed & activated.
To fix the Ethernet speed, the MFP firmware must be
upgraded to v1a.15 or higher. Enter Sim 55-03 and change
SoftSW 9 as follows:-
Bit 5-6: 10Mbps/100Mbps setting
0-0 ==> automatic recognition (Default)
0-1 ==> 10MBps
Can the Ethernet speed of the 1-0 ==> 100MBps
ARM351/451 Soft NIC be fixed? 1-1 ==>automatic recognition
Bit 7-8: Full duplex/Half duplex setting
0-0 ==> automatic recognition (Default)
0-1 ==> Half duplex
1-0 ==> Full duplex
1-1 ==> automatic recognition

SHARP Document Solution Centre 33

Repair Hints
IMAGE SEND
Cause:=The Job log was full and in order to send a
document, the MFP would have to loose 1 or more jobs and
Intermittent “Processing Data” replace it with the more current job.
message when sending multiple faxes Clear the job log occasionally or setup a schedule to prevent
to different destinations. the job log from becoming full.
Procedure:- Custom settings / Key Op programs / Job
Control / Clear Job Log

34 SHARP Document Solution Centre

 Technical Bulletin Index
Note: Excludes Part Change/Correction Information & ROM Version Upgrades.

Reference Description Model

COP1519 Rom Version Upgrade All
COP1459 Intermittent jam occurrence when using the DSPF AR-EF3
COP1381 Countermeasures against smudgy or blank copies/prints, resulting from All
incomplete MG roller rotation
COP1342 Strength enhancement of the SPF original guides F/R All
COP1316 Caution when removing and installing the process unit All
COP1301 Change of Fusing rear follower roller All
COP1282 Rom Version Upgrade AR-FN7
COP1273 Increase of stacking level AR-FN7
COP1266 Measures to prevent foreign objects from falling through the manuscript All
detector hole
COP1207 Measures against the defective return of the Paper Exit Actuator All
COP1149 Rom version upgrade - Countermeasure against the waste toner All
compartment filling up prematurely & background.
COP1093 Power On/Off operation caused by PCU PWB malfunction. All
COP989 Change of Fuse Capacity to Prevent DC-DC Converter Failure. All
COP953 Making the LCD, FFC & LVDS/INV PWB parts available as a service kit. All
COP939 Precaution when removing the MFP PWB. All
COP921 Adoption to Upgrade New Type Flash Rom. All
COP912 Change of Interface Connector for Coin Vend. All
COP909 Image corruption when copying. All
COP899 Availability of the Staple Cartridge Unit AR-
FN6/FN7
COP858 Reduction in E7-11 Trouble. All
COP645 F1-87 trouble AR-FN6

SHARP Document Solution Centre 35

Notes

36 SHARP Document Solution Centre