A1 Instructions T3 2024 (2)

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2128IBA/IBA218 The Management of Business Processes

A1: Process Mapping and Analysis report
Weight – 50%
Length – 2000 words (+/- 10%)
Individual assessment
Task. In this assignment you will put into practice (and simultaneously learn-by-doing) what you
have learned about business process mapping and business process analysis (Topics 1 to 6).
Task Description
There are two options to do this assignment.
Option 1. Select an organisation** where you can investigate one of its main business processes.
You could select an organisation you work for, an organisation you have previously worked for, or an
organisation where a relative/friend works. Then, select one key business process where you can
access information for your report. This organisation can be large or small; for profit or not for profit.
Option 2. You can select a process in your personal life, for example, focusing on conveyancing and
the processes involved in achieving this; or the process you need to follow to obtain a drivers’
license. If you use this alternative, please send an email to the course convenor to check the
adequacy of your selected process.
The key point is to be able to access information about your selected organisation/process.
Students with work experience must select Option 1.
Students with no work experience might select Option 2.
Option 1 is highly recommended.
(**) It is unacceptable to source cases from internet to develop this assignment.
Your report must provide the following:
1) Introduction (6 marks).
A short introduction indicating a brief about the selected organisation, including the goods
or services produced, number of employees, location, market target. Identify the business
process you will focus on, explain why you have selected this business process and, how did
you get information about BP of your selected organisation (last item is compulsory and
needs to be detailed.
2) One Relationship Map (10 marks)

(a) One relationship map, describing the organisation and identifying (and explaining) one
disconnect; (b) Explain how your relationship map helps to understand organisational business
processes.
Note: The relationship map needs to have at least 4 functions (or Departments) excluding
customers and suppliers.
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3) One Cross-functional map (12 marks).
(a) Develop a cross-functional map describing the selected process; (b) one cross-functional
map identifying 2 disconnects and proposing improvements of the same process; (c)
additional information that will help reader to understand your map (example,
assumptions made; omitted activities; alternative ways of doing same
activity).
4) One Flowchart (12 marks).

(i) Develop a flowchart illustrating selected process; (ii) pinpoint the line of visibility and; two fail-
safing points. (iii) Explain how the identification of the line of visibility helps to improve your
business process. Note, your detailed flowchart can focus on a portion of your cross-functional
map, if the resultant flowchart will be more than one page long.
5) Tools for improving business processes (10 marks).
This question is independent from the previous ones.

You are the owner and manager of seven Coffee shops. They are located in Brisbane and Gold coast.
You have noticed some shops perform much better than other ones, but you don’t know why.
(i) Select one of the process improvement tools discussed in this course to analyse this situation.
(ii) Select and explain two (2) performance indicators (*) and describe how you will collect data for
each of one.
(iii) Elaborate a reflection about the suitability of selected quality tool to address the specific
situation.
(*) Use performance measurements presented in this course only.

Do not use ‘customer satisfaction’ as performance measurement.
Report Format
The report should be structured in the following way:
• Title
1. Introduction
2. Relationship map
3. Cross-functional map
4. Flowchart
5. Tools for process improvement
• References (4 academic references minimum)

• File format: A1_surname_Snumber example: A1_Rahman_s99999.pdf
(use pdf format).
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• You can draw business processes using any freely available software (e.g. lucidchart.com ;
smartdraw.com; draw.io ). Alternatively, you can draw processes by hand and and paste a
photograph of map into your report.
• Neither executive summary nor table of contents are required, but do include a cover page
indicating title of your report, full name, Snumber, number of words and enrolment campus
(Nathan, Gold Coast, Online).
• Word count is +/- 10%
Important Information:
• Students cannot select a process that is similar or same as presented in lectures/workshops;
• Students can select similar (or same) organisations used as examples/activities in
lectures/workshops. But, they need to select a very different business process than the ones
presented in lectures/workshops to develop this assignment.
• It is unacceptable to source cases from internet to develop this assignment.
• Use of AI tools is forbidden (and lead to failure marks).
• To facilitate explanations of maps, set numbers for arrows.
• To show disconnects, use different colours (in arrows, circles etc).
• If you are concerned about confidentiality/privacy issues with the organisation you work for
or are reviewing, then you have the option to de-identify the organisation and use a
pseudonym.
• Attend A1 clinics for further clarifications. If unsure, ask.
• Course convenor might request students to clarify any aspect of A1. Failure to attend course
convenor request will be penalised.
• References are excluded in the word limit.

A1 Instructions T3 2024 (2)

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2128IBA/IBA218 The Management of Business Processes

Your report must provide the following:

2) One Relationship Map (10 marks)

3) One Cross-functional map (12 marks).

4) One Flowchart (12 marks).

5) Tools for improving business processes (10 marks).

This question is independent from the previous ones.

(*) Use performance measurements presented in this course only.

The report should be structured in the following way:

• References (4 academic references minimum)

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