OLA SHARE - CUSTOMER TERMS AND CONDITIONS

Last updated on October 24, 2017

These customer terms and conditions (“T&Cs”) apply to Your access to, and use of
the Ola Application. The Application is operated by ANI Technologies Private
Limited, and its subsidiaries, licensees, and affiliated companies.

This document is an electronic record in terms of the Information Technology Act,

2000 and rules thereunder as applicable and the provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any
physical or digital signatures. By continuing usage of the Application, You are
consenting to be bound by these T&Cs for use and access of the Application.
PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs
BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE
APPLICATION, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS
AND CONDITIONS CONTAINED HEREIN. If You do not accept any of these
T&Cs, then please don’t use the Application or avail any of the Services being
provided therein. YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS
A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE
SERVICES OFFERED/AVAILED USING THE PLATFORM.

By accepting these T&Cs, You also allow Ola to send You promotional emails and
SMS alerts from time to time.

1. Definitions
All of the defined and capitalized terms in these T&Cs will have the meaning
assigned to them here below:
“Account” refers to the account created by the Customer on the Platform.
“Act” means the Motor Vehicle Act, 1988 and the rules made thereunder in the City
of Operation and includes any amendment, modification or re-enactment of the same,
or any other succeeding enactment for the time being in force.
“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of
legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications,
guidelines, policies, directions, directives and orders of any governmental authority,
tribunal, board, or a court of India.
“Application” shall mean the feature/category-icon “OLASHARE” and “OLA
SHARE EXPRESS” within the mobile application “OLACABS” as may be updated
by Ola from time to time.
“Authorized Driver” shall mean and include such individuals as may be evaluated,
appointed and trained by the Authorised Vehicle Operator to provide the
transportation services on behalf of the Authorised Vehicle Operator in accordance
with the terms & conditions applicable to Authorised Vehicle Operators and
Applicable Law, and who are registered on the Platform.
“Authorized Vehicle Operator” shall mean and include such individuals and
agencies which hold valid Contract Carriage Permit(s).
“City of Operation” shall mean a city in which the Application has been launched
and the Customers and TSPs avail and render the transportation services respectively.

1
 For clarity, the services rendered by the TSPs and availed by the Customers shall be
in the same city.
“Contract Carriage Permit” shall mean the valid and subsisting permit/license
granted to the Authorised Vehicle Operator and/or the Authorized Driver by the
transport authority in the City of Operation for plying the Vehicle under contract
carriage.
“Co–Passenger(s)” shall mean and include such Customer(s) with whom You will be
sharing the Ride.
"Customer/ You" shall mean a person who has an Account.
“Email ID” shall mean Your current, active and valid email id, used to register on
the Platform. Ola shall use this Email ID for the purpose of Customer verification and
such other purposes as contained in any applicable terms and conditions and the
privacy policy.
“ETA” shall mean the estimated time of arrival of the Vehicle, at the pick up point of
the Customer, provided by Ola before the Ride, which may change from time to time.
“ETT” shall mean the estimated travel time of the Ride, provided by Ola during the
Ride, which may change from time to time.
“Ola/ We/ Our/ Us” shall mean ANI Technologies Private Limited, a company
registered under the Companies Act, 1956 and having its registered office at Regent
Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala,
Bangalore - 560 034.
“Ola Share” shall mean the specific feature available on the Application whereby
You can avail of the shared Services, with Co-Passengers, where the pick-up and
drop-off locations are specified by You at the time of booking the Ride. There may be
deviations in the route based on the location of Your Co-Passengers.
“Ola Share Express” shall mean the additional feature available on the Application
whereby You can avail of the shared Services, with Co-Passengers, where the routes
on which the Vehicles operate are fixed and available on the Application. Your pick-
up and drop-off location while availing the Ola Share Express service, shall be along
the fixed route only, with no permitted deviations.
“Platform” shall mean the technology platform “Olacabs”, available at
www.olacabs.com, and the entire back end software designed, developed and
controlled by Ola and used by You for availing the Services.
“Registration Data” shall mean and may include the present, valid, true and accurate
name, Email ID, age and such other information as may be required by Ola from time
to time, provided by the Customer at the time of registration on the Platform.
“Ride” shall mean the travel in the Vehicle by the Customer from the pick-up point to
the drop-off point, facilitated through the Application.
“Service(s)” shall mean the facilitation of transportation service by TSPs through the
Application, within the City of Operation, in the manner set out in these T&Cs.
“TSP” shall mean the transport service provider who is an Authorized Driver and/or
an Authorized Vehicle Operator, offering the service of transporting Customers
within the City of Operation from the pick-up points to the drop-off points as
communicated by the Customer at the time of requesting the booking on the
Application.
“Vehicle” shall mean a Motorcab as defined under the Motor Vehicles Act, 1988.
"You", “Your” or “Yourself” shall mean reference to the Customer accessing the
Application.

2. Interpretation

2
1. Any reference to the singular includes a reference to the plural and vice versa, unless
explicitly provided for otherwise; and any reference to the masculine includes a
reference to the feminine and vice versa.
2. Headings and captions are used for convenience only and will not affect the
interpretation of these T&Cs.
3. Any reference to a natural person will, unless repugnant to the context, include his
legal heirs, executors and permitted assignees. Similarly, any reference to a juristic
person such as Ola will, unless repugnant to the context, include its affiliates,
successors and permitted assignees.
3. Eligibility
1. You will be "Eligible" to use the Services only when You fulfill all of the following
conditions:
! You have attained at least 18 (eighteen) years of age.

! You are competent to enter into a contract under the Applicable Laws.
2. You may avail the Services only if You fulfill the conditions as mentioned above. If
You are not Eligible, please immediately abandon any and all attempts to register
with Us and/or use Our Services.
3. You acknowledge that We rely completely on the information provided by You and
We shall not be held liable if You or anyone who uses Your Account to access the
Services on the Application, is not Eligible to use the same.
4. Registration and Account

You understand that You shall be able to avail the Ola Share and Ola Share Express
services through the account created for Olacabs on the Platform.

5. Rights and Obligations: Do’s & Don’ts

1. A booking can be made only through the Application.
2. You shall share Your Ride with a Co-Passenger. Such sharing shall be subject to a
permissible deviation and the extent of the said deviation shall be determined by Us
and is subject to Our sole discretion.
3. For each city where Ola Share and Ola Share Express services are being offered, the
maximum number of seats You shall be allowed to book per ride are 2.
4. With regard to Your use of the Ola Share Service, You acknowledge that there may
be a delay in dropping You at Your destination, as the TSP may take a longer route to
pick Your Co-Passenger or may drop him/her first if his/her drop location happens to
be located before Yours, and that You shall have no claim against Ola/TSP in this
regard.
5. With regard to Your use of the Ola Share Express Service, You acknowledge and
understand that the same is provided only on a fixed route as intimated on the
Application. You will not be able to request for a deviation from the said route. Due
to this, You further understand that Your destination may not be at the same location
as Your drop-off point. It would be Your responsibility to ensure Your availability at
the pre-determined pick-up location sufficiently in advance. The cancellation policy
for Ola Share Express Services has been set out in Clause 13 below. You shall have
no claim against Ola/TSP in case of any delays. You acknowledge that there may be a

3
 delay in dropping You at Your destination, as there may be a higher wait time to pick
Your Co-Passenger and that You shall have no claim against Ola in this regard.
6. You shall not use the Service for emergency hospital visits when You are in a
condition of serious ill health or in any other case of emergency or urgency or any
other situation of a similar nature. In the event that You choose to do so, You do so
against the provisions of these T&Cs, and acknowledge that Ola shall have no
obligation/liability in this regard.
7. You may use the Service for airport drops, but You are best advised not to use the
Service for the same. In the event that You choose to do so, You acknowledge that
Ola shall have no obligation/liability, and that no claims may be brought against
Ola/TSP in this regard.
8. You are required to ensure that the Vehicle assigned to You in the manner provided in
the T&Cs bears the same registration number and the registration details specified to
You through the Application and/or SMS. You shall not be allowed to exchange seats
with a Customer who is assigned a seat in a different Vehicle.
9. The order of the Customers’ pick-up and drop-off is determined by the system which
determines the most optimal path at any point of time to pick-up/drop-off a Customer,
and such order cannot be changed at the discretion/request of the customer.
10. Ola Share Pass: You may also apply the benefits of any Ola Share Pass that You may
have purchased, on Your Ride by selecting the ‘Share Pass’ option on the
Application. Use of such Share Pass will be governed by the terms and conditions set
out at https://www.olacabs.com/info/faqs#share_pass.
11. You represent to Ola that while using the Service and during Your Ride/ journey in
the Vehicle, You shall (a) behave in a disciplined and decent manner; (b) refrain from
disturbing, misbehaving with, or in any other manner adversely affecting the quality
of the journey of Your Co-Passengers and/or the TSP; and (c) not use any dangerous
instrument or weapon against the TSP or the Co-Passenger or harm them in anyway.
In case of any non-compliance by You of the obligations hereunder, Ola and/or the
TSP shall have the right to terminate the Ride immediately, without any liability
whatsoever, and to initiate such other action as We deem fit or as permitted under
Applicable Laws.
12. No change in drop location shall be allowed once Ola confirms the booking.
13. You shall ensure that:
! You report promptly on time at the pick-up location;
! You avoid talking loudly over the phone in the Vehicle;
! You do not use foul language in the Vehicle;
! You do not play music in the Vehicle and/or do any act which may cause any
discomfort/inconvenience to Your Co Passenger(s) or the TSP;
! You do not share Your personal information with Your Co-Passenger(s) or the TSP,
and if You do so, the same is at Your own risk. You maintain decorum and refrain
from indulging in heated discussions or debate(s) with Your Co-Passenger(s) or the
TSP;
! You avoid getting personal or overtly friendly with Your Co-Passenger(s) or TSP.

4
! You do not consume eatables (including drinking beverages) in the Vehicle;
! You keep Your belongings with You only. You do not utilize Your Co-Passenger’s
seat for Your belongings;
! You do not indulge in any inappropriate behavior, verbal or otherwise, with Your Co-
Passenger(s) or the TSP.
14. You understand that you will be able to book seats in the Vehicle as per availability
and the bookings shall be in accordance with https://s3-ap-southeast-
1.amazonaws.com/ola-prod-website/tnc_website.pdf.
15. You understand that by agreeing to these T&Cs, You are entering into a binding
contract with Ola
16. You acknowledge that every Co-Passenger’s Ride is an amendment/extension of the
contract and not a separate contract.
6. General Customer behaviour while using transport service through TSP
1. You shall maintain reasonable behavior while utilizing the services offered by the
TSP.
2. You shall take full responsibility of Your items. In case of lost items during the Ride,
We will try to locate the items on a "best-effort" basis, but We shall not be
responsible for the same in case of any losses or damages arising out of such lost
items.
3. You shall not:
! Ask the TSP to break any traffic/transport/city police and/or government rules and
any Applicable Laws for any purpose (especially for reaching the destination earlier);
! Pressurize the TSP to overload the boot space of the Vehicle with luggage. (The
Customer shall not be generally allowed to use the seating area of the Vehicle for
placing any kind of luggage); and
! Request the TSP to halt at automated teller machines (ATM), shops, etc. or any other
unauthorized locations; and
! Consume alcohol and banned substances including drugs and psychotropic
substances, or smoke, or consume any toxins while in the Vehicle.
7. Use of Application
You agree, undertake and confirm that Your use of the Application shall be strictly
governed by the following binding principles:
1. You may use the Platform/ Application for lawful purposes only.
2. You shall not host, display, upload, modify, publish, transmit, update or share any
information that:
! belongs to another person and to which You do not have any right to; or that
interferes with another user's use and enjoyment of the Platform/Application or any
other individual's use and enjoyment of similar services; or
! is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous,
invasive of another's privacy, hateful, or ethnically objectionable, disparaging,
relating or encouraging money laundering or gambling, or otherwise unlawful in any

5
 manner whatsoever, or unlawfully threatening or unlawfully harassing another user,
the same being qualified to include behavior termed as "indecent representation of
women" within the meaning of the Indecent Representation of Women (Prohibition)
Act, 1986,; or
! is misleading in any way; or
! is patently offensive to the online community, such as sexually explicit content, or
content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm
of any kind against any group or individual; or
! involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing
or "spamming"; or
! infringes upon or violates any third party's rights, [including, but not limited to,
intellectual property rights, rights of privacy (including without limitation
unauthorized disclosure of a person's name, email address, physical address or phone
number)]; or
! contains restricted or password-only access pages, or hidden pages or images (those
not linked to the Application or from another accessible page); or
! provides material that exploits people in a sexual, violent or otherwise inappropriate
manner or solicits personal information from anyone; or
! provides instructional information about illegal activities such as making or buying
illegal weapons, violating someone's privacy, or providing or creating computer
viruses; or
! contains video, photographs, or images of another person without his or her express
written consent and permission, or the permission or the consent of his her guardian in
the case of a minor; or
! tries to gain unauthorized access or exceeds the scope of authorized access (as defined
herein and in other applicable codes of conduct or end user access and license
agreements) to the Platform/Application or to profiles, blogs, communities, account
information, bulletins, friend request, or other areas of the Platform/ Application or
solicits passwords or personal identifying information for commercial or unlawful
purposes from other users; or
! engages in commercial activities and/or sales without Our prior written consent,
including activities such as contests, sweepstakes, barter, advertising and pyramid
schemes, or the buying or selling of "virtual" items. [Throughout these T&Cs, Our
"prior written consent" means a communication coming from Our authorized
representative, specifically in response to Your request, and specifically addressing
the activity or conduct for which You seek authorization]; or
! refers to any website or URL that, in Our sole opinion, contains material that is
inappropriate for the Application, or contains content that would be prohibited or
violates the letter or spirit of these T&Cs; or
! harm minors in any way; or
! is fraudulent or involve the sale of counterfeit or stolen items; or
! violates any law for the time being in force; or

6
! deceives or misleads the addressee/ users about the origin of such messages or
communicates any information which is grossly offensive or menacing in nature; or
! exhibits the tenor of impersonating another person; or
! contains software viruses or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer resource; or contains any
Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer
programming routines that may damage, detrimentally interfere with, diminish value
of, surreptitiously intercept or expropriate any system, data or personal identifiable
information or attempt to interfere with the proper working of the
Application/Platform or any transaction being conducted on the Application/Platform;
or
! threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the commission
of any cognizable offence or prevents investigation of any offence or is insulting to
any other nation; or
! is false, inaccurate or misleading; or
! directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the
dealing of which is prohibited or restricted in any manner under the provisions of any
Applicable Law for the time being in force; or
! creates any liability for Us or causes Us to lose (in whole or in part) the services of
Our ISPs or other suppliers.
3. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic
device, program, algorithm or methodology, or any similar or equivalent manual
process, to access, acquire, copy or monitor any portion of the Application or any
content, or in any way reproduce or circumvent the navigational structure or
presentation of the Application or any content, to obtain or attempt to obtain any
materials, documents or information through any means not purposely made available
through the Application. We reserve the right to bar any such activity.
4. You shall not copy, distribute or disclose any part of the Platform/Application in any
medium.
5. You shall not attempt to interfere with, compromise the system integrity or security or
decipher any transmissions to or from the servers running the Platform/Application.
6. You shall not take any action that imposes, or may impose, at Our sole discretion, an
unreasonable or disproportionately large load on Our infrastructure.
7. You shall not collect or harvest any personally identifiable information, including
account names, from the Platform/Application.

8. You shall not use the Application for any commercial purposes without having all
necessary rights and licenses to the Content available on the Platform/ Application.
9. You shall not impersonate another person or otherwise misrepresent Your affiliation
with a person or entity, conduct any fraudulent activity, hide or attempt to hide Your
identity.

7
10. You shall not interfere with the proper working of the Platform/Application.
11. You shall not access any content on the Platform/Application through any technology
or means other than those capabilities provided by the Platform/Application.
12. You shall not bypass the measures We may use to prevent or restrict access to the
Platform/Application, including without limitation features that prevent or restrict use
or copying of any content or enforce limitations on use of the Platform/Application or
the content therein.
13. You shall not probe, scan or test the vulnerability of the Platform/Application or any
network connected to the Application nor breach the security or authentication
measures on the Application or any network connected to the Platform/Application.
You may not reverse look-up, trace or seek to trace any information on any other user
of or visitor to the Platform/Application, or any other customer of Ola, including any
of Our account not owned by You, to its source, or exploit the Application or any
service or information made available or offered by or through the
Platform/Application, in any way where the purpose is to reveal any information,
including but not limited to personal identification or information, other than Your
own information, as provided for by the Platform/Application.
14. You agree that You will not take any action that imposes an unreasonable or
disproportionately large load on the infrastructure of the Platform, Application or Our
systems or networks, or any systems or networks connected to the
Platform/Application.
15. You may not forge headers or otherwise manipulate identifiers in order to disguise the
origin of any message or transmittal You send to Us on or through the
Platform/Application or any service offered on or through the Application.
16. You shall not use the Platform/Application or any Content for any purpose that is
unlawful or prohibited by these T&Cs as well as the Applicable Law and/ or to solicit
the performance of any illegal activity or other activity that infringes the rights of Ola
or others.
17. You shall not use the Services or the Platform/Application in any manner that could
damage, disable, overburden, block or impair any of the servers connected to the
Platform/Application. You may not attempt to gain unauthorized access to the
Services through hacking, password mining or any other means.
18. You shall not reverse engineer, decompile and disassemble any software used to
provide the Services.
19. You shall not make any negative, denigrating or defamatory statement(s) or
comment(s) about Us or the brand name or any domain name used by Us or otherwise
engage in any conduct or action that might tarnish the image or reputation of Ola on
Our Platform, or otherwise tarnish or dilute any of Our trade or service marks, trade
name and/or goodwill associated with such trade or service marks, trade name as may
be owned or used by Us.
20. Solely to enable Us to use the information so that We are not violating any rights You
might have with respect to Your information, You agree to grant Us a non-exclusive,
unlimited, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through
multiple tiers) right to exercise the copyright, publicity, database rights or any other
rights You have in Your information, in any media now known or not currently

8
 known, with respect to Your information. We will only use Your information in
accordance with these T&Cs and Our privacy policy.
21. You shall not engage in advertising to, or solicitation of, other users of the
Application to buy or sell any products or services, including, but not limited to,
services being displayed on or related to the Application. You may not transmit any
chain letters or unsolicited commercial or junk email to other users via the
Application. It shall be a violation of these T&Cs to use any information obtained
from the Application in order to harass, abuse, or harm another person, or in order to
contact, advertise, solicit, or sell to another person outside of the Application without
Our prior explicit consent. In the event of Us according consent to a person to
advertise through Our Application, We may, in order to protect Our users from such
advertising or solicitation, reserve the right to restrict the number of messages or
emails which a user may send to other users in any 24-hour period, the same being
subject to Our sole discretion.
22. You understand that We have the right at all times to disclose any information
(including the identity of the persons providing information or materials on the
Platform/Application) as necessary to satisfy the Applicable Law, or valid
governmental request. This may include, without limitation, disclosure of the
information in connection with investigation of alleged illegal activity or solicitation
of illegal activity or in response to a lawful court order or subpoena. In addition, We
can (and You hereby expressly authorize Us to disclose any information about You to
law enforcement or other government officials, as We, in Our sole discretion, believe
necessary or appropriate in connection with the investigation and/or resolution of
possible crimes, especially those that may involve personal injury.
23. We reserve the right, but have no obligation, to monitor the materials posted on the
Platform/Application. We shall have the right to remove or edit any Content that in
Our sole discretion violates, or is alleged to violate, any Applicable Law or the spirit
or letter of these T&Cs. Notwithstanding this right of OLA, YOU REMAIN SOLELY
RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON
THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that
such content posted does not necessarily reflect Our views. In no event shall We
assume or have any responsibility or liability for any content posted or for any claims,
damages or losses resulting from the use of the content and/or appearance of content
on the Platform/Application. You hereby represent and warrant that You have all
necessary rights in and to all content You provide and all the information it contains,
and that such content shall not infringe any proprietary or other rights of third parties,
and shall not contain any libelous, tortious, or otherwise unlawful information.
24. We shall have all the rights to take necessary action and claim damages that may
occur due to Your involvement/participation in any way on Your own or through
group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial
of Services).
8. Content Posted on Application and Intellectual Property
1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos,
sounds, music, artwork and computer code (collectively, "Content"), including but
not limited to the design, structure, selection, coordination, expression, "look and
feel" and arrangement of such Content, contained on the Platform and Application is
owned, controlled or licensed by or to Us, and is protected by trade dress, copyright,

9
 patent and trademark laws, and various other intellectual property rights and unfair
competition laws, and may not be copied, imitated or used, in whole or in part,
without the prior written permission of Ola.
2. Except as expressly provided in these T&Cs, no part of the Platform/ Application and
no Content may be copied, reproduced, republished, uploaded, posted, publicly
displayed, encoded, translated, transmitted or distributed in any way (including
"mirroring") to any other computer, server, website or other medium for publication
or distribution or for any commercial enterprise, without Our express prior written
consent.
3. You may use information on Our Services that has been made available by Us for
downloading from the Platform/Application, provided You:
! do not remove any proprietary notice language in all copies of such documents/
information; or
! use such information only for Your personal, non-commercial informational purpose
and do not copy or post such information on any networked computer or broadcast it
in any media; or
! make no modifications to any such information; or
! do not make any additional representations or warranties relating to such documents/
information.
4. All trademarks, brands and service marks used in connection with the Platform,
Application or Services offered are owned by Ola and is Ola’s property. Ola owns all
copyrights and intellectual property rights and database rights in connection with the
Services, Platform and the Application. For use of any third party's intellectual
property, You need to get permission directly from the owner of the intellectual
property for any use. Third party trademarks may appear on this Application and all
rights therein are reserved to the registered owners of those trademarks.
5. You agree to abide by laws pertaining to copyright, trademark, patent, and trade
secret ownership and use of intellectual property, and You shall be solely responsible
for any violations of any Applicable Laws and for any infringements of any
intellectual property rights caused by use of the Platform/Application.
6. You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles,
opinions, ideas, images, videos, audio files or other materials or information posted or
transmitted by You on the Platform/Application (“Posted Content”). Such Posted
Content will become Our property and You grant Us the royalty-free, sub-licensable,
transferable, perpetual, irrevocable, non-exclusive, worldwide license to use,
reproduce, modify, publish, list information regarding, edit, translate, distribute,
syndicate, publicly perform, publicly display, and make derivative works of all such
Posted Content, in whole or in part, and in any form, media or technology, whether
now known or hereafter developed, for use in connection with the Platform,
Application and Ola’s (and its successors’ and affiliates’) business. We shall be
entitled to use the Posted Content or any of its elements for any type of use forever,
including but not limited to promotional and advertising purposes and in any media,
whether now known or hereafter devised, including the creation of derivative works
that may include Posted Content. You agree that any Posted Content may be used by
Us in the manner that We deem fit, consistent with Applicable Laws and You are not

10
 entitled to any payment or other compensation for such use of Posted Content by Us.
Ola takes no responsibility and assumes no liability for the Posted Content that You
or any other user or third party creates, stores, shares, posts or sends through the
Application/Platform. You shall be solely responsible for Your Posted Content and
the consequences of posting, publishing it, or sharing it and You agree that We are
only acting as a passive conduit for Your online distribution and publication of Your
Posted Content. Notwithstanding anything contained in these T&Cs, if Your Posted
Content violates these T&Cs, You shall bear all legal responsibility and obligation for
that content.
9. Booking process
1. You may download the Platform/Application on Your device for availing the Service
and the Service shall be available only through the Application.
2. For Ola Share: For making a booking, You will have to enter the destination on the
booking screen of the Application. The pick-up address will be fixed to Your location
at the time of making the booking and will be non-editable. Upon Your clicking the
‘Ride Now’ tab, the booking confirmation screen will pop up which will display the
ETT and the Ride fare. If You agree to the travel time and the fare You will be
required to hit the ‘Confirm’ icon.
3. For Ola Share Express: For making a booking, You will have to enter Your
destination on the booking screen of the Application. Based on the destination
specified by You, a pick-up address will be displayed as a fixed pick-up location
closest to Your location at the time of making the booking, and will be non-editable.
Such pick-up location shall be on the fixed routes on which the Ola Share Express
Services are being offered. Upon Your clicking the ‘Ride Now’ tab, the booking
confirmation screen will pop up which will display the ETT and the Ride fare. If You
agree to the travel time and the fare, You will be required to hit the ‘Confirm’ icon.
10. Confirmation of booking
1. We shall, upon You clicking the “I Confirm” icon appearing at the bottom of Your
screen, proceed to confirm or decline the booking based on the availability of
Vehicles at the pickup time, which shall be informed to You through the Application
and/or vide an SMS and/or Email ID. Please note that You are required to check the
drop point before You click the ‘I Confirm’ icon and make all alterations or changes
to the desired drop location before clicking the ‘I Confirm’ icon. In the event the
booking is confirmed from Our end, You shall check the booking details like ETA,
pick up place and such other details as Ola may deem fit and if there are incorrect
details, the same needs to be informed to Us immediately. You shall be responsible
for immediately reporting the errors, if any, that may have occurred in the information
sent to You regarding booking confirmation. You shall bear the consequences and
damages for any delay that may be caused to You due to Your failure to check the
confirmation SMS/email or failure to inform Us of the incorrect details immediately.
2. You may, upon availing or attempting to avail the Services, receive SMS messages on
Your mobile phone or email notification from Us regarding the following: (i)
confirmation of booking - including driver name, vehicle license number and the
ability to contact the TSP by telephone; (ii) TSP declining Your booking; (iii) total
charges to be paid. However, the above list is not exhaustive in nature and You may
receive additional and different messages from Us. You hereby understand, agree and
consent to the receipt of such messages/ communications from Us.

11
3. Upon Your booking being processed and confirmed via the Application, e-mail and/or
SMS, You will receive a timer notification on Your mobile phone after which You
shall be required to board the booked cab not later than 2 (two) minutes of the notified
pick up time. The TSP shall be under no obligation whatsoever to wait for You at
Your boarding point beyond the lapse of 2 (two) minutes of the pick-up time notified
to You. In case of any delay caused by You in arriving at the pick-up point and the
Vehicle having proceeded without You, You shall have no claim against Ola or the
TSP and Ola shall not be held liable in anyway whatsoever.
For clarity, in the event, the Vehicle arrives later than the notified pick up time, the
TSP shall wait no longer than 2 minutes from his time of arrival at the notified pick
up point. (Illustration: When the notified pick up time is 10:00 AM, the TSP shall
wait no longer than 10:02 AM. In the event the TSP arrives at the notified pick up
point at 10:10 AM, the TSP shall wait no longer than 10:12 AM)
11. Payment
Details of the charges payable by You is available on the Platform. You may choose
to pay for the Services by either of the following two methods:
1. Cash payment: Cash payment shall be made at the time of boarding the cab. Where
You opt to pay by cash, You shall make the cash payment at the time of boarding,
such amount shall be the amount specified to You at the time of booking
confirmation. You will be required to pay the amount shared with You at the time of
booking confirmation even if You opt to take a drop in between Your ride. The
Customer shall make best efforts to tender exact change to the TSP.
2. Online payment: Online payment for trips shall be made to Us at the time You board
the Vehicle through such online payment option as may be made available by Us on
the Platform, including an e-wallet i.e. OLAMONEY powered by one or more third
party payment processors (“Payment Processors”). When You choose to make an
online payment, We shall collect the fare on behalf of the TSP who will be
responsible for providing the transportation services. You acknowledge that collection
of the fare on behalf of the TSP in no way implies that the transportation services are
being provided to You by Us. The processing of payments or credits, as applicable, in
connection with Your use of the OLAMONEY or such other online payment options
will be subject to the terms, conditions, and privacy policies of the concerned
Payment Processor that We engage for the purpose. We will not be responsible for
any errors by the Payment Processor. In connection with Your use of the Services,
We will obtain certain transaction details, which We will use solely in accordance
with Our privacy policy. In the event the payment cannot be accepted through the
method offered on the Application, You shall be required to pay the fare of the
transportation services in cash in terms of paragraph 11.1 (Cash payment) above.
3. We will generate an invoice on behalf of the TSP servicing Your offer request, which
will be sent across to Your Email ID after the completion of the Ride. The invoice
shall be indicative of all applicable charges including but not limited to the surcharge,
toll charges, right time charge, wait time charge, service tax. Any payment made is
non-refundable.
4. We may offer discounts and consequent deductions in the fare charged to the
Customers at Our sole discretion. The invoice sent to the Customers shall be
indicative of such discounts. Notwithstanding anything contained herein, these
discounts may be varied from time to time at the sole discretion of Ola.

12
12. Waiting policy
The TSP shall wait only for 2 (Two) minutes for the Customer at the pick-up location.
If the Customer does not board the Vehicle within 2 (Two) minutes, then the TSP/Ola
may cancel the trip/Ride and leave the pick-up location.
13. Cancellation policy
1. Cancellation fee may be charged:
! if You cancel after 2 minutes of making a booking; or
! if a TSP cancels the Ride after waiting at Your location for more than 2 minutes.
2. The details of the cancellation policy are set out on the Platform.
3. You will not be charged a cancellation fee if the TSP is delayed by more than 5
minutes
4. Cancellation fee will be added to the bill amount of Your next Ride.

14. Luggage policy

While using the Service, You may not carry heavy luggage like suitcase, big bags etc.
with You. However, You can carry handbags, backpacks etc. which You can easily
carry along with You, without taking much space or without using Your Co-
Passenger’s seat space.
15. Charges
At present, We don’t charge You any fees for the use of Our Services. However, in
the future, We reserve the right to charge fee and change Our policies, including these
T&Cs, from time to time. In particular, We may at Our sole discretion introduce new
services and modify some or all of the existing Services offered on the Application. In
such an event We reserve the right, without notice to You, to introduce fees for the
new services offered or amend/introduce fees for existing Services, as the case may
be. Changes to the Fee and related policies shall automatically become effective
immediately once implemented/published on the Application. It shall be Your
responsibility to check the Platform/ Application for any such changes/ updates.
16. Other businesses
We do not take responsibility or liability for the actions, products, content and
services on the Application, which are linked to affiliates and/or third party websites
using Our APIs or otherwise. In addition, We may provide links to third party
websites of affiliated companies and certain other businesses for which, We assume
no responsibility for examining or evaluating the products and services offered by
them, and We do not warrant the offerings of, any of these businesses or individuals
or the content of such third party website(s). We do not in any way endorse any third
party website(s) or content thereof. Your reference to and use of the same, shall be
solely at Your own risk.
17. Links
You must not use on Your site or in any other manner, any trademarks, service marks
or any other materials appearing on the Platform/Application, including any logos or
characters, without Our express written consent and the consent of the owner of the
mark or materials. You must not frame or otherwise incorporate into another third
party website or present in conjunction with or juxtaposed against such a website any
of the content or other materials on the Platform/Application, without Our prior
written consent.

13
18. Termination and expiry of the Account
We reserve the right to modify, terminate or suspend the Services to You at any time,
without prior notice, due to any changes in Our internal policy or the Applicable Laws
or any breach of these T&Cs by You, or for any reason whatsoever. You can
terminate Your Account by submitting a request to Us at support@olacabs.com. We
will make every effort to respond to Your request for termination at the earliest.
Subject to Clause 4.13 above, You will remain responsible for all transactions that
occurred prior to termination of Your Account.

19. Disclaimers
1. Except for Our limited role in providing You cab booking facility that You authorize
or initiate, We are not involved in any underlying transaction between You, any other
Customer, TSPs and/or other third party. We are not a selling agent in relation to any
sale of goods or services to You by any TSP or any other third party. We shall not be
liable for the quality, safety, reliability, legality, delivery or any other aspect of any
service that You may avail using the Platform/Application. Your use of the Service is
at Your sole risk. The Service is provided on an "as is" and "as available" basis. We
do not guarantee and do not promise any specific results from use of the Application
and/or the Services, including the ability to avail the Services at any particular
location or time. We disclaim all warranties of any kind whether express or implied
including without limitation, any representation or warranty for accuracy, availability,
continuity, uninterrupted access, timeliness, sequence, quality, performance, security,
merchantability, fitness for any particular purpose, non-infringement or completeness.
We disclaim liability for, and no warranty is made with respect to, connectivity and
availability of the Platform, Application or Services. Without prejudice to the
forgoing paragraph, We do not warrant that:
! The Platform/Application will be constantly available, or available at all; or
! The information on the Platform/Application is complete, true, accurate or non-
misleading; or
! Any defects in the Platform/ Application will be corrected; or
! The Platform, Application; information, Content, materials, product (including
software) or services included on or otherwise made available to You through the
Application; their servers; or electronic communication sent from Us are free of
viruses or other harmful components; or
! Content on the Platform/Application constitutes, or is meant to constitute, advice of
any kind.
2. Your correspondence or business dealings with, or participation in promotions of,
third party advertisers found on or through the Platform/Application, including
payment and delivery of related goods or services, and any other terms, conditions,
warranties or representations associated with such dealings, are solely between You
and such third party advertiser. We shall not be responsible or liable for any loss or
damage of any sort incurred as the result of any such dealings or as the result of the
presence of such third party advertisers on the Platform/Application.
3. Ola shall not be responsible or liable for any loss or damage, howsoever caused or
suffered by the Customer arising out of the use of cab service offered by TSP or due
to the failure of TSP to provide services to the Customer for any reason whatsoever
including but not limited to the Customer's non-compliance with the services'
recorded voice instructions, malfunction, partial or total failure of any network
terminal, data processing system, computer tele-transmission or telecommunications
system or other circumstances whether or not beyond the control of Ola or any person

14
 or any organization involved in the above mentioned systems, including any delay in
providing the transportation services.
4. You acknowledge that while Ola employs certain quality control measures, Ola does
not, and cannot exercise control over the quality or safety of the transportation that is
made use of by You from the TSPs, using the Services.
5. Ola will not be liable for any damages of any kind arising from the use of the service
offered by the TSP including, but not limited to direct, indirect, incidental, punitive,
and consequential damages.
6. Ola will take all reasonable measures to ensure that TSP should fulfill his duty
properly, but there may be exceptions and if any Customer misses the train or flight or
bus or suffers any loss due to any act or omission by the TSP, Ola will not be held
liable for any such compensation. The Customer is advised to make alternate
arrangement in case the Vehicle has not reached his/her location due to any reason.
7. The Ride services, and any claim resulting from the same, while requested through
the Application, remains the responsibility of the TSPs, and Ola shall not be liable for
any conduct of the TSPs. Ola encourages You to notify any complaints that You may
have against any TSP that You may have hired using the Platform/ Application.
8. Ola is not responsible for the conduct, whether online or offline, of any other user of
the Application or Services. You are solely responsible for Your interactions with
other users, whether TSPs or Co-Passengers. By using the Application and the
Services, You agree to accept such risks and acknowledge that Ola is not responsible
for the acts or omissions of other users.
9. The Customer acknowledges that in the event the Customer does not avail the
service(s) in the Vehicle allocated to him/her by Ola, and/or the Customer exchanges
the seat allocated to him/her with a seat allocated to another Customer in another
Vehicle, the Customer shall do so at his/her own and sole risk. Ola shall not bear any
liability arising out of or in connection with such acts on the part of the Customers.
10. All the Vehicles registered with Ola Platform are continuously tracked using GPS for
security reasons only. It is expressly made clear to You hereby that Ola does not own
any cabs nor does it directly or indirectly employ any of the TSPs for the cabs. Ola
disclaims any and all liability in respect of the TSPs and the Vehicles/ cabs alike.
11. The location data made available on the Application is basic in nature, and meant to
provide guidance to TSPs only. You acknowledge that it is not intended to be relied
upon in situations where precise location information is required, or where erroneous,
inaccurate or incomplete data may lead to death, personal injury, property or
environmental damage. Ola does not guarantee the availability, accuracy,
completeness, reliability, or timeliness of location data displayed.
12. We do not authorize anyone to make a warranty on Our behalf and You may not rely
on any statement of warranty as a warranty by Us.
13. Ola, its affiliates, and their representatives, officers, employees, agents and
contractors shall not be liable for any loss, damage, claim, expense, cost (including
legal costs) or liability arising directly or indirectly from Your use or non-use of the
Service or the Platform/Application, or Your reliance upon the Service or the
information contained in the Application (whether arising from Ola or any other
person's negligence or otherwise).

20. Privacy and Security

1. We will take every reasonable effort not to share any of trip/Ride details, Registration
Data or other personal information (collectively, "Personal Information") You provide

15
 Us, except as required under any Applicable Law, or to the limited extent necessary
for Us to implement any booking instructions We receive from You, or as per Our
privacy policy. Please read Our privacy policy for further details regarding the use of
Your Personal Information. We will bear no liability for the consequences in any
event where Your Personal Information has been willingly or inadvertently shared by
You with any third party.
2. You acknowledge that the information made available by You on the
Platform/Application, including location data, may be accessible to certain other users
of the Platform/Application.
3. You hereby expressly consent to receive communications from Us through Your
registered phone number and/or Email ID. You consent to be contacted by Us via
phone calls and/or SMS notifications. You agree that any communication so received
by You from Us will not amount to spam, unsolicited communication or a violation of
Your registration on the national do not call registry.
4. You are solely responsible for maintaining the confidentiality of Your Registration
Data and will be liable for all activities and transactions that occur through Your
Account and the Platform/Application, whether initiated by You or any third party.
The password and other details of the Account should not be shared with any third
party. Your Account is non-transferable and is not capable of being transferred/ sold
to a third party. We shall not be liable for any loss that You may incur as a result of
someone else using Your password or Account, either with or without Your
knowledge.
5. It is possible that other users (including unauthorized users or “hackers”) may post or
transmit offensive or obscene materials on the Platform/Application and that You may
be involuntarily exposed to such offensive and obscene materials. It is also possible
for others to obtain Personal Information about You on the public forum due to Your
use of the Platform/Application, and that the recipient may use such information to
harass or injure You. We do not approve of such unauthorized uses, but by using the
Platform/Application You acknowledge and agree that We shall not be responsible for
the use of any Personal Information that You publicly disclose or share with others on
the Platform/Application. Please carefully select the type of information that You
publicly disclose or share with others on the Platform/Application, or from the
Platform/Application on other social platforms (including Facebook etc).

21. Notices and Communication

1. Any notice or notification in relation to these T&Cs which You wish to make to Us
must be made in writing to:
Attn: Team Ola Share
Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet
Road, Koramangala, Bangalore - 560 034
E-mail: olashare@olacabs.com
2. All Your communication with Us will be of a professional nature only. You will not
contact Us to harass, intimidate or threaten any person, or to promote any cause,
which You may support.
3. You will be subject to Our T&Cs and privacy policy.

22. Indemnity and Limitation of Liability

1. You will defend, indemnify and hold harmless Ola, and each of its affiliates (and its
respective employees, directors, agents and representatives) from and against any and
all claims, costs, losses, damages, judgments, penalties, interest and expenses

16
 (including reasonable attorneys' fees) arising out of any Claim that arises out of or
relates to: the use or misuse of Services, Platform, Application or any violation of
these T&Cs.
2. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry
or other proceeding instituted by a person or entity.
3. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS
THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OLA BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL
DAMAGES OF ANY KIND IN CONNECTION WITH THESE T&Cs,
INCLUDING LOST PROFITS, ONWARD JOURNEY, PERSONAL INJURY, OR
PROPERTY DAMAGE RELATED, WHETHER IN CONTRACT OR IN TORT,
INCLUDING NEGLIGENCE, EVEN IF WE HAVE BEEN INFORMED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT
SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL
CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE
PLATFORM, APPLICATION AND SERVICES, REGARDLESS OF THE FORM
OF ACTION, EXCEED INR 1,000/- (RUPESS ONE THOUSAND ONLY).

23. Force Majeure

1. We shall not be liable for any failure to perform any obligations under this T&Cs, if
the performance is prevented, hindered or delayed by a Force Majeure event and in
such case its obligations shall be suspended for so long as the Force Majeure Event
continues.
2. For the Purpose of this clause “Force Majeure Event” shall mean any event arising
due to any cause beyond the reasonable control of Ola.

24. Copyright complaint

We respect the intellectual property of others. In case You feel that Your work has
been copied in a way that constitutes copyright infringement, You can write to Us
at support@olacabs.com.

25. Waiver
Our failure, delay or omission to exercise or enforce any rights or provisions of these
T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one
occasion will not be construed as a bar or waiver of any rights or remedies on future
occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three)
months from when the cause of action arose. Any claims filed beyond this time period
shall be barred.

26. Revision of T&Cs

1. We reserve the right to change any of the T&Cs or any policies or guidelines
governing the Platform, Application or Services, at any time and at Our sole
discretion. Any changes will be effective upon posting of the revisions on the
Platform/Application and We may send You an automated e-mail to Your Email ID
informing about the changes made. You can see the date on which these T&Cs were
last updated by referring to the legend ‘Last Updated on’ at the beginning of these
T&Cs.
2. Unless otherwise specified by Us, revised T&Cs will take effect automatically and be
binding from the day they are posted on the Platform/Application. By continuing to
access or use Services, You will be deemed to have agreed to accept and be bound by

17
 such revised T&Cs. If You do not agree to the revised T&Cs, You should discontinue
accessing Our Platform/Application or using Our Services immediately.
3. We reserve the right, at Our sole discretion, to change, modify, add or remove
portions of these T&Cs, at any time without any prior written notice to You. It is
Your responsibility to review these T&Cs periodically for updates/ changes. Your
continued use of the Application following the posting of changes will mean that You
accept and agree to the revisions. As long as You comply with these T&Cs, We grant
You a personal, non-exclusive, non-transferable, limited privilege to enter and use the
Application.

27. Customer Grievance Redressal Policy

1. If You are not satisfied with the quality of Service(s) offered or have any other
complaints or grievance, please contact Our customer care at support@olacabs.com.
2. The procedure of escalation of complaints shall be as follows:
Escalation Level – 1: Write to Team Ola Share
Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet
Road, Koramangala, Bangalore - 560 034
E-mail: olashare@olacabs.com
Response Time: 72 hours

28. Severability
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the
Applicable Laws then the invalid or unenforceable provisions will be deemed
superseded by a valid, enforceable provision that most closely matches the intent of
the original provision and the remainder of these T&Cs will continue in effect.
29. Governing Law and Dispute Resolution
1. Any dispute, controversy or claim arising out of or relating to this T&Cs or the
validity, interpretation, breach or termination thereof (“Dispute”), including claims
seeking redress or asserting rights under the Applicable Law shall be amicably settled
through mutual consultation and escalation at such offices of Ola as Ola may
designate. If the Dispute is not settled amicably as aforesaid within a period of 14
(Fourteen) calendar days, the matter would be referred to arbitration in accordance
with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be
presided over by a sole arbitrator mutually appointed by Us and the Customer.
2. The arbitration proceedings shall be conducted in the English language. The venue for
the arbitration proceedings shall be Bengaluru.
3. This T&Cs shall be governed by and construed in accordance with the laws of India
and, subject to this Clause 29, We and You agree and undertake that any controversy
or claim arising out of or relating to these T&Cs will be adjudicated exclusively
before a competent Court in Bengaluru, India only.

In addition to the above T&Cs, You understand and agree that you shall also be bound by the
general ‘Olacabs terms and conditions’ applicable to Your use of the services rendered by Us
as available at https://www.olacabs.com/info/faqs#termsAndConditions, to the extent

18
applicable. Only to the extent of any conflict between the said terms and conditions relating
to the Services, the terms of these T&Cs shall prevail.

19