Unit 1 Lesson 12

©2018 Acadsoc Limited
BUSINESS
Acadsoc
Conversational English
for Preliminary
Chapter 1 Business Office
Lesson 12 Mediating interpersonal
conflicts
第12课:调解人际矛盾
CONTENTS
01 Warm‐up (3min) 04 Try out (8min)
02 Conversation (4min) 05 Review (2min)
03 Language focus (7min) 06 Further study (after‐class)
In this lesson, you will learn:

 words, phrases and expressions for mediating interpersonal conflicts
 communication skills in how to mediate interpersonal conflicts between
colleagues or boss
[ Note: In this course, students SHOULD learn words and expressions
marked in ; and have a basic understanding of words marked in ]
©2018 Acadsoc Limited TI: Briefly introduce the outline of this lesson.
I. WARM‐UP 3min
Jack has conflicts with his colleague Bella. He can’t seem

to get along with Bella. Collins is trying to mediate the
conflicts between Jack and Bella.
Before starting our lesson, can you think of the
questions first?
① Have you ever argued with your colleague or boss? 3
② What would you do if you have conflicts with your

colleague?
Find more in the conversation between Jack and his
boss‐Collins.
TI: Ask S questions and keep this part in at most 4 minutes.

II. CONVERSATION 4min
Suppose you’re Jack. Read the dialog with an appropriate tone(语调) and pay
attention to the underlined words.
Collins is trying to mediate the conflicts.
C: I saw you and Bella arguing in the hallway earlier. Is everything okay between you two?
J: I don’t know what her problem is. We have the same position, but she seems to think
she’s my boss.
C: What do you mean?
J: She’s always watching over me, telling me what I’m doing wrong, and she even gives me
work to do.
4
C: Maybe she thinks she has seniority over you since she’s been with the company longer
than you have. Plus, she’s a few years older than you. But she still shouldn’t be bossing
you around.
J: I just don’t know what to do.
C: Don’t worry, let me handle it. I’ll talk to her and remind her to concentrate on her own
work and not to bother you. Next time, if she tries to delegate (委派 ) a task to you, just
tell her that she has to speak to me first and get my approval.
J: Thanks. I really appreciate that.
Learn the words and expressions in detail on the next page.

TI: Read the dialog with S and then change the role to read it again. ©2018 Acadsoc Limited
Explain the underlined words on the next page.
III. LANGUAGE FOCUS 2min
Key words:
argue (v.) seniority (n.)

to speak angrily to someone, telling that the advantage that you get by working for
person that you disagree with him/her a company for a long time
e.g. They were arguing over/about which e.g. In future, promotion will be based on
film to go and see. merit not seniority.
5
hallway (n.) approval (n.)
a long passage with doors into rooms on agreement to, or permission for something,
both sides of it. especially a plan or request
e.g. They took the lift up to the third floor e.g. The plan will be submitted to the
and walked along the quiet hallway. committee for official approval.
TI: Explain the key words to S. Ask S to make sentences on their own if time allows.
Make sure S knows how to use them.
Key phrases:
watch over sb./sth. concentrate on boss around sb.

to take care of sb./sth.; to guard to direct your attention or your to tell someone what to do
and protect someone/something efforts towards a particular activity, e.g. She waved her friend over
e.g. The prince has two bodyguards subject, or problem. as if bossing around a maid
watching over him every hour of e.g. I can’t concentrate on my (女仆).
the day. work with all that noise.
TI: Explain the key words to S. Ask S to make sentences on their own if time allows.
Key expressions:
Asking for the cause of the conflicts: The way of handling conflicts:
I saw you and … arguing… Don’t worry, let me handle it.
Is everything okay between you two? I’ll talk to her and remind her to concentrate on
her own work and not to bother you.
Explaining the conflicts: 7
She seems to think she’s my boss.
She’s always watching over me, telling me what

I’m doing wrong, and she even gives me work
to do.
TI: Explain the expressions and how each expression is used in real situations. ©2018 Acadsoc Limited
IV. TRY OUT 3min
Use the word or phrase to make sentences based on what you see in the
pictures. Follow the example.
E.g. There are always things that can be done watch over
① ____________________________. 8
better, regardless of merit or seniority.
② ____________________________.
boss around argue
③ ____________________________.
TI: Ask S to do make sentences on his/her own. Then ask S to read the
four sentences one by one. Correct his/her pronunciation if necessary.
IV. TRY OUT 3min
Have you argued with your colleague about

something? What made you two argue? How did
you handle it? Can you describe it in detail?
If your colleagues are arguing about

something, what advice will you give them?
TI: Ask S to answer the questions. Give your own suggested answer to S. ©2018 Acadsoc Limited
IV. TRY OUT 2min
John has conflicts with a colleague and his boss is trying to help John. Can you complete
the conversation with what you’ve learnt and then do a role play with your tutor?
You know, Evan’s desk is right across from mine.
Whenever he’s on the phone with someone, he
always talks in a really loud voice.
_________________________?
I mentioned it a couple of times. But he always 10

seems to forget! I really don’t know ___________.
_____________________. I’ll speak to him
about this and try to find a long‐term solution.
Thanks. But I don’t want to make things awkward
between Evan and me.
Don’t worry. I won’t mention your name when
I talk to him.
TI: Ask S to complete this dialogue. Give your suggested answer if needed. Then read the
conversation with S. ©2018 Acadsoc Limited
In this lesson, you have learnt:

Words & phrases
 argue
 seniority
 hallway
 approval
V. REVIEW  watch over sb./sth.
11
复习回顾  concentrate on
 boss around sb.
2min
Expressions
(Look back at page 7)
Skills you have got:

Clearly know how to explain conflicts and mediate
interpersonal conflicts with fluent and correct English
TI: Do a brief review of this lesson. Keep this part in 2 minutes.

Further reading is on the next page.
FURTHER STUDY after‐class
More useful sentences...句型补充

Sentences Sentences
Ask for the cause of conflicts 询问事由 Handling conflicts 寻求解决办法
You mentioned you’ve been having a problem with someone ① It’s no problem. I’m sure we can get
in your department. this sorted out.
② I’ll speak to him about this and try to
find a long‐term solution.
12
Explain the conflicts 说明矛盾
① I can’t seem to get along with Harry.
② I don’t know what her/his problem is.
③ I’ve talked to Harry about this, and I can’t seem to get
through to him.
④ That must be quite distracting (让人分心的) for you.
⑤ I’ve mentioned it a couple of times.
⑥ I don’t want to make things awkward between sb. and me.
TI: Ask S to look through this part after class. ©2018 Acadsoc Limited
See you
next lesson!
Next lesson: ask for a pay raise

Unit 1 Lesson 12

Uploaded by

Copyright:

Available Formats

Unit 1 Lesson 12

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Unit 1 Lesson 12

Uploaded by

Copyright:

Available Formats

©2018 Acadsoc Limited

01 Warm‐up (3min) 04 Try out (8min)

02 Conversation (4min) 05 Review (2min)

03 Language focus (7min) 06 Further study (after‐class)

In this lesson, you will learn:

Jack has conflicts with his colleague Bella. He can’t seem

② What would you do if you have conflicts with your

TI: Ask S questions and keep this part in at most 4 minutes.

Learn the words and expressions in detail on the next page.

argue (v.) seniority (n.)

watch over sb./sth. concentrate on boss around sb.

I saw you and … arguing… Don’t worry, let me handle it.

She seems to think she’s my boss.

She’s always watching over me, telling me what

Have you argued with your colleague about

If your colleagues are arguing about

I mentioned it a couple of times. But he always 10

In this lesson, you have learnt:

Skills you have got:

TI: Do a brief review of this lesson. Keep this part in 2 minutes.

More useful sentences...句型补充

You might also like