NOOR YAHYA SALIM +254 725 012361

noor.alyaafi@gmail.com

PROFESSIONAL SUMMARY
https://www.linkedin.com/in
/noor-yahya/
I am an adaptable and skilled leader with over a decade of experience
across ICT and community service. My educational background in
Computer Science and Psychological Counseling has provided me
with a unique skill set, blending technical skills with a deep LANGUAGES
understanding of human behavior and community dynamics.
.

English
As an innovative entrepreneur, I have successfully established and Level: Intermediate
managed startups from inception to fruition, utilizing my strategic
insight and passion for creativity. My history in business creation, Kiswahili
development, and evolution demonstrates my ability to navigate Level: Intermediate
challenges and promote growth.
Arabic
Level: Basic
Beyond entrepreneurship, I have also made significant contributions
to the community through various service projects. My background in
Psychological Counselling has given me a profound understanding of
SKILLS
human needs and motivations, enabling me to design and implement .

programs that positively impact both individuals and communities.

• Customer Relations
• Interpersonal Communication
My leadership approach revolves around collaboration, prioritizing
• Problem-Solving
building constructive relationships with stakeholders and clients. By
• Strategic consultancy
effectively communicating visions, promoting teamwork, and
• Business administration
empowering individuals, I have consistently driven organizational
• Recruitment and hiring
success and growth.
• Partnership Building
• Team Management
I offer a unique combination of technical expertise, entrepreneurial
• Training and Development
drive, and community-centered leadership, prepared to bring about
meaningful change in any position I undertake.

EDUCATION &
WORK HISTORY CERTIFICATION
.

JUNE 2023 – CURRENT: 2022 - 2023

AFYA FIRST MEDICAL CENTRE Serein Education Centre, Mombasa
ADMINISTRATOR & ACTING HR Diploma in Psychological Counselling
HOSPITAL ADMINISTRATOR:
• Oversee hospital operations and ensure efficiency. 2021
• Develop and implement strategic plans. Boost Your Business Incubator,
• Manage budget and resources. Mombasa
• Maintain compliance with regulations. Business Incubation Training
• Lead and mentor staff.
• Handle patient concerns. 2018
• Liaise with stakeholders. Mombasa Learning Centre
• Stay updated on healthcare developments. Certificate in Public Speaking
 ACTING HR: 2018
• Manage recruitment and hiring processes. ICDL Africa, Nairobi
• Conduct employee onboarding and benefits administration. ICDL Train The Trainer (TOT) Certificate
• Handle employee relations and conflicts.
• Develop HR policies and procedures. 2018
• Conduct training and development. Al-Munawwarah College, Mombasa
• Maintain employee records. Certificate in Islamic Studies
• Coordinate staffing needs.
• Provide guidance on HR matters. 2017
• Stay updated on employment laws and best practices. ICDL Africa, Nairobi
• Developed employment contracts Accredited ICDL Tester

MARCH 2019 – CURRENT: 2015

NTECH SOLUTIONS LTD & NTECH TRAINING CENTRE HP Online Certificate
FOUNDER & DIRECTOR HP Certificate of Replacement System
• Lead teams and programs to empower the community. Board Certificate
• Establish partnerships with organizations/ companies on
projects. 2014
• Plan, coordinate, and monitor projects and trainings Computer Learning Centre, Nairobi
• Maintain Vendor and Customer Relations Information Technology Infrastructure
• Facilitate ICT Trainings Library (ITIL) Foundation -
• Manage staffs (IT Service Desk Management Training)

AUG 2018 – JAN 2021 2012

AL-MUNAWWARAH COLLEGE Islamic University in Uganda
ICT DEPARTMENT COORDINATOR. Cisco Certified Network Associate
• Coordinate and maintain partnerships and renewal of (CCNA)
accreditation of the Training Centre.
• Ensure safety and security of the computer lab 2012
• Maintain systems and equipment are up-to-date and in Islamic University in Uganda
good working condition. Bachelor’s Degree in Computer Science
• Manage Facilitators and students to ensue proper delivery – 2nd Upper Class
of trainings is achieved.
• Supervise the students’ examinations
• Prepare Weekly and monthly reports.
• Organize departmental meetings fortnightly.

ACTING ECDE DEPARTMENT COORDINATOR

• Manage and oversee the implementation of the Early
Childhood Development Education (ECDE) Department.

ICDL TRAINER/ FACILITATOR

• Facilitate various ICDL trainings

JAN 2014 – MAY 2017:

TECHBIZ LIMITED
ENTERPRISE SOLUTIONS ARCHITECT (PRESALES)
• Designed solutions as per customer’s requirements and
provided a technical and cost-effective solution.
• Provided technical support to the sales team and clients.
• Liaised with Vendors for various products and solutions.
HP SERVICE CENTER COORDINATOR
• Led a team of 6-10 technical support engineers.
REFEREES
• Ensured customer satisfaction through continuous status .

information.
• Asma Awadh
• Liaised with suppliers for product pricing, availability, and
PhD. Council Member Technical
payment terms.
University of Mombasa.
• Prepared/ renewed SLAs and schedule service maintenance
asmabinsaad@gmail.com
TECHNICAL SUPPORT ENGINEER +254 722 220942
• Performed computer software/hardware troubleshooting,
• Swaleh Said
repair & maintenance
Board Member Al-Munawwarah
• Software Installation on computers
College Mombasa.
Interim Committee Member of
AWAKE - Arabs Welfare
ACHIEVEMENTS Association of Kenya.
+254 724 728696
JUNE - DECEMBER 2023
• Annah Osebe Onjagua –
AFYA FIRST MEDICAL CENTRE
Counselling Psychologist.
• Facilitated domain ownership transfer to Afyafirst and
Director - Fikirini Pamoja
established staff company emails for official communication.
Psychological Health and
• Procured ownership of telephone lines for Afyafirst.
Wellbeing. Mombasa.
• Supervised establishment of x-ray and endoscopy services.
Lecturer – Serein Education
• Led construction/renovation projects (new consultation room,
Centre. Mombasa.
laundry area etc.).
osebeanna@gmail.com
• Transformed workspace organization in the director's office.
+254722393256
• Enhanced patient privacy in the dental department.
• Resolved departmental staff conflicts.
• Provided operational support during staff shortages.
• Managed death cases comprehensively.
• Reorganized administration office space for better productivity.
• Conducted facility cleaning and cable management to improve
the ambiance.
• Streamlined resource allocation to departments/staff.
• Streamlined NHIF system setup and user accounts creation.
• Interviewed and recruited new staff across various departments.
• Managed expenses for the catering department to incur profits.
• Led stocktaking of medicines at the pharmacy department.
• Undertook training in Human Resources.
• Supervised planning of Annual General Meeting activities.
• Managed repairs and maintenance of electronic devices.
• Facilitated staff trainings.
• Designed marketing posters.
• developed staff employment contracts.
• Coordinated remote activities and meetings with stakeholders.
 2019 - 2023
NTECH SOLUTIONS LTD & NTECH TRAINING CENTRE
• Transformed freelancing skills to a registered company.
• Developed a curriculum and facilitated free training for over
100 women in ICT under the program ‘Women in ICT Repair
and Maintenance’ within one year - from Oct 2021 - Sep
2022.
• Established partnership with MDF Training and Consultancy
(Netherlands company) to deliver and empower women in
the Mombasa community through ICT Repairs skills and Life
Skills Trainings.
• Established and set-up a physical safe space for the
trainings.

May 2022 – Current: (Community Service)

ARAB WELFARE ASSOCIATION OF KENYA (AWAKE)
• Head of Youths Department of AWAKE
• Organized events and sponsored trainings for the youths.

Feb 2021 – Current: (Community Service)

MOMBASA LEARNING CENTRE (CBO)
• Successfully established and set up Computer Training Lab
• Participated in organizing events and workshops
• Committee board member & head of IT department

April – August 2020: (Community Service)

MOMBASA COUNTY
• Participated in the Mombasa County Food Distribution Relief
Program during the Covid 19 Pandemic to support
vulnerable households.
https://www.facebook.com/officialmsaygsc/posts/pfbid0iXY
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• Offered technical support in the online relief food
distribution system.

2018 – 2021
AL-MUNAWWARAH COLLEGE
• Team led and trained 45 Madrasa teachers on computer-
based skills, hosting and conducting online classes during
the Covid-19 pandemic. (Community Service).
• Managed to save the ICDL department from incurring losses
of 100,000’s and break even just before Covid-19 pandemic.
• Increased the No. of students for the ICDL Department by
98% in 3 years.
• Lead and strategized marketing procedures to create
awareness and increase revenue for the ICDL department.
• Team Lead in organizing the 1st Graduation ceremony for
ICDL & ECDE Departments.