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    SaranCV_Updated

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    Merzanitas Santiago

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    © All Rights Reserved
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    SaranCV_Updated

    Uploaded by

    Merzanitas Santiago
    3 views2 pages

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    3 views2 pages

    SaranCV_Updated

    Uploaded by

    Merzanitas Santiago

    Copyright:

    © All Rights Reserved
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    of 2

    +971 58 214 4608 Saranraj.

    P
    Saranpal555@gmail.com Application Support/Quality Analyst

    SUMMARY

    Quality expert with success reviewing features and assessing functionality to identify common and
    complex software problems. Has been involved in manual Test cases development, and Execution
    of Test cases along with Web inspecting and Defect tracking.

    PROFESSIONAL EXPERIENCE

    Quality Analyst- Product Engineering : Feb 2022- Nov 2024


    Botree Software International Pvt Ltd.
    Customer Executive support : June 2018 – Jan 2022
    Botree Software International Pvt Ltd

    DETAILED EXPERIENCE

    ● 3 years’ experience 9 months in Customer Associate support/Application support and 2 years


    experience in Quality Analyst-Product Engineering
    ● Working knowledge of SQL, MySQL, Sales Force Automation (SFA),Tomcat web
    server(Using log files we find error and fix them)
    ● Working knowledge of Microsoft applications – Word, Excel, and Power Point.
    ● Providing key information from customer interactions to management to make business
    decisions.
    ● Gather data, troubleshoot the system issues, and work to provide resolutions to end users
    ● Coordinate with various teams (Customer & Partners of Customer) for tickets
    ● Performs other related duties as assigned by the responsible manager and/or business unit
    manager.
    ● Take ownership of customer issues reported and see problems through to resolution
    ● Maintaining follow-up work lists as assigned by the Team Lead.
    ● Assists with the implementation of sales force client marketing plans.
    ● Works closely with sales teams and national accounts on the development and implementation
    of these plans, especially as requested for calling campaigns.
    Quality Analyst- I Product Engineering :-
    Verify all the type of transaction between company and retailers, Salesman and Delivery
    persons.
    • Analyze the issues within the database and have fixed it by writing complex SQL queries.
    • Using SQL scripts to identify the bug.
    Involved in partial Mobile Testing as well.
    • Supply chain mapping of data in both Backend & Frontend
    • All types of testing such as Functional Testing, Regression Testing, Unit Testing, UI
    Testing, UAT Testing and Smoke Testing & Sanity Testing.
    • Tools which we have used are ZOHO Sprint, PMS and JIRA
    EDUCATION QUALIFICATION
    B.E in Electrical and Electronics Engineering from St. Joseph College of Engineering (Anna
    University) – 2015.
    WORK EXPERIENCE
    o Worked for BOTREE SOFTWARE INTERNATIONAL PVT LTD as a Customer
    Associate support Engineer from June 2018 to 2021.

    o Working for BOTREE SOFTWARE INTERNATIONAL PVT LTD as a Quality


    Analyst- Product from April 2021to Nov 2024.
    PROJECT:-
    ● Client: Perfetti Van Melle,Everest, Mars Pet care, Royal Canin,Cipla,TTK,Abbott,Honosa
    ● Project: DMS Application with given backend support
    ● Project Role: Mail and call support(Excellent oral and written communication skills) ● Tool:
    Zoho Sprint, Sapphire, PMS, Fresh service Tool,

    Roles and Responsibility:-

    ● Analyzed the issues within the database and have fixed it by writing complex SQL
    queries.
    ● Assist customers via email and phone calls with all aspects of their accounts including
    property listing creation/editing, account management tools, channel partner help.
    ● Properly manage and document all work performed as part of ticket queue
    management.
    ● Resolved the billing issues on time without escalation.
    ● Coordinating with IT teams, Distributors, Business stakeholders to solve the DMS
    application related issues.
    ● Given training to the Distributor to use the DMS application for daily business
    transactions.
    ● Generated daily, weekly, and monthly dashboard call details with Ageing calls data.
    ● Customer master migration on client requirement.
    TECHNICAL SKILLS:-
    ● Microsoft Applications - Word, Excel, PowerPoint.
    ● SQL, MySQL, Java basics.
    ● Windows OS and system issues fix
    ● Tomcat web server(Using log files we find error and fix them)
    DECLARATION:-
    I hereby declare the information given here is true to the best of my Knowledge.

    Yours Sincerely,

    Saranraj. P Place: Dubai

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