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    faq_whatsapp

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    faq_whatsapp

    Uploaded by

    sogbe875
    1 views2 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    1 views2 pages

    faq_whatsapp

    Uploaded by

    sogbe875

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Help Center

    About email
    verification codes and
    resetting two-step
    verification

    Android iOS

    Two-step verification is an optional feature


    that adds more security to your WhatsApp
    account.

    You’ll see the two-step verification screen


    after you successfully register your phone
    number on WhatsApp. Learn how to
    enable two-step verification.

    When you enable two-step verification,


    you have the option to enter your email
    address. Entering your email will add an
    extra safeguard to help you recover your
    account, even without a connection for
    SMS or a phone call. For example, if you
    ever forget your PIN or need to re-register
    your phone number, you'll be able to use
    your verified email to get back into your
    account.

    You can also add your email at any time


    by going to your WhatsApp Settings >
    Account > Email Address. You’ll get a
    verification code sent to your email so that
    we can verify it’s you.

    How to re-register using an email


    verification code

    This applies when you're re-registering on


    WhatsApp. For example, when you log
    into your existing WhatsApp account on a
    new phone.

    1. Ensure your phone has a strong


    internet connection.

    2. Open WhatsApp.

    3. Follow the steps to register your


    phone number.

    4. You’ll receive a 6-digit registration


    code via email once you enter
    your phone number.

    5. Enter your 6-digit code to


    complete registration.

    Note:

    You'll only be able to receive a


    code via email for re-registration if
    you’ve added and verified your
    email address in your WhatsApp
    settings, during your initial
    registration, or during two-step
    verification setup.
    If you don’t receive your code, you
    can request a new one by email,
    SMS or phone call. Depending on
    your carrier, you may be charged
    for SMS and phone calls.

    Reset your two-step verification PIN

    If you've previously added your email


    address, you can reset the PIN by
    requesting a new one via SMS. You'll
    need to have two-step verification enabled
    to complete these steps. Learn how to
    reset your PIN in this help article.

    Note: If you don’t receive your code, tap


    Didn’t receive a verification code? and
    request a new code by email, SMS or
    phone call. Depending on your carrier, you
    may be charged for SMS and phone calls.

    If you have a new SIM, it’s possible that


    the number was used before. If that’s the
    case, the previous owner of that phone
    number may have created a WhatsApp
    account and set up two-step verification
    with an email address.

    In this case, you’ll need to wait seven


    days after you’ve registered before you
    can reset your two-step verification PIN.

    Related resources

    About registration and two-step


    verification

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