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    Cristian Ambal Resume 2024

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    ambal cristian

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    © All Rights Reserved
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    Cristian Ambal Resume 2024

    Uploaded by

    ambal cristian
    4 views3 pages

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    4 views3 pages

    Cristian Ambal Resume 2024

    Uploaded by

    ambal cristian

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    CRISTIAN M.

    AMBAL
    SUMMARY

    A Results-oriented and resourceful individual who is


    passionate to learn new technical skills that will help
    me build my professional career. Adept at following
    communication scripts to handle multiple needs in a
    professional manner. Works to keep and increase
    customer satisfaction with every cases received.

    TECHNICAL SKILLS
    410 Hi-way St. Brgy Taysan,
    San Jose, Batangas, 4227 Basic programming skills (HTML, C++,
    PHP, Python)
    Database exploration (MySQL &
    Firebase)
    09072772191 Basic knowledge in using NetBeans
    Basic knowledge in using PowerBi and
    Google Studio for data analysis
    cristianambal6@gmail.com Skilled in using Microsoft Office
    Proficient in handling International
    Voice Account
    Experienced in using Salesforce,
    Avaya, Axiom

    EMPLOYMENT HISTORY
    ▪ Teleperformance Ayala Makati
    05/02/2023 – 02/15/2024
    - Travel Account (AMEX-EXPEDIA)
    - International Voice Account
    - Tools : Sabre, Voyager, Iseatz
    ▪ Customer Service Representative - Results
    Associate 09/2022–04/25/2023
    ResultsCX Lipa Site
    - Handles International Retail Voice account in
    Target Mall thru Avaya
    - Assists customers’ concerns in placing online
    orders and tracking its status
    - Resolves reports of users who didn’t receive
    their package on time
    - Coordinates and process refund or
    replacement of orders depending on its
    validity
    - Detailed encoding of cases handled for
    properly tracking of requests
    -
    ▪ BACK OFFICE CSR – HEALTHYBOS
    LIPA SITE 04/1/2024 – PRESENT
    ▪ Healthcare Account
    -outbound call international
    - Doctor calling and Patient Call
    - Documentation

    ▪ OJT Associate 02/2022–05/2022

    Market Social Digital Marketing


    - Encoding of product information for posting in
    online shopping platform
    - Creating advertisement campaigns for PIEZA
    and Vista Mall

    EDUCATION
    Batangas State University, Batangas City,
    Philippines
    BS Information Technology Major in Business Analytics
    2018-2022

    CERTIFICATES/TRAINING
    - Market Social Digital Marketing (02/2022-
    05/2022)
    - Dean’s Lister (08/2022-05/2021)

    REFERENCES
    Kimberly I. Marasigan 09309913322
    Batangas State University
    Mhar Soriano 09269456412
    Market Social Digital Marketing
    OJT Coordinator

    CRISTIAN M. AMBAL
    APPLICANT

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