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    Weekly Update 04-05-23

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    kellyfulton36

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    Weekly Update 04-05-23

    Uploaded by

    kellyfulton36
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    0 views2 pages

    Weekly Update 04-05-23

    Uploaded by

    kellyfulton36

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Evri -

    Weekly Update 04.05.23


    Interna
    This week’s update includes: l Use
    • Service Payment update • Pulse survey – your performance
    • Delivery App update – CIQM 9.4.2 • Courier information library now
    version available on Courier Community App

    Service Payment update

    Who is it for? • SE+ and Lifestyle Couriers

    Why are we doing • We’re still working to improve the processes we have in place for giving feedback on
    this? customer claims.
    What are we For Period 3 (29/04/23 – 26/05/23) and Period 4 (27/05/23 – 23/06/23) delivery dates
    doing? (Service payments paid on P4 and P5 statements) we are:

    • Continuing the claims criteria, so that couriers will only lose their Service Payments
    due to claims if they have 5 or more claims.
    • This will give us time to ensure that when we go back to 2 or more claims in the future,
    our processes will work better and provide you with feedback on claims quicker.
    • We’ve updated the Service Payments Explained information on Couriers Online.
    What do I need to • If you want to see the payment explanations take a look in the information library /
    do and when? pay section in the Courier Community App or the information section on Couriers
    Online here.
    • We all need to work as hard as we can to reduce the number of claims. For you this
    means delivering within Geo and taking a compliant Safe Place Photo.

    Delivery App Update – CIQM 9.4.2 version

    Who is it for? • All Couriers


    Why are we doing • To improve the Route Optimisation feature within the Delivery App.
    this?
    What are we • We’re releasing a software upgrade to improve your experience when using Route
    doing? Optimisation.
    • We’ll send a device message to support this software release.
    What do I need to • Pilot groups will receive the update on 10/05/23 and 11/05/23, with the remainder of
    do and when? the network receiving it between 15/05/23 and 19/05/23.
    • Update to the latest version of the Delivery App when it is released to you.
    • Ensure your device is logged out, switched on, connected to WIFI and left on charge
    overnight.
    • The update will take effect once End of Day and sign out is complete.
    • At your next sign in you will be advised of the available update and will need to select
    ‘OK’ to download it.

    Your performance - Pulse survey

    Who is it for? • All Couriers

    Why are we doing • We want to know how you feel about the performance information you receive.
    this?
    What are we • Asking how useful you find the performance conversations with your Community
    doing? Delivery Manager, the QvD emails and the Star Rating feedback in the Courier
    Community App.
    • Giving you the opportunity to be part of a feedback forum on new developments.

    What do I need to • Complete the pulse survey link here or via Couriers Online home page by 23:30 on
    do and when? 10/05/23.
    Evri -
    Courier Information Library now available on Courier Community App
    Interna
    Who is it for? • All Couriers
    l Use
    Why are we doing • To update you about the Courier Community App.
    this?
    What are we • The latest Courier Community App is now available in the Google and iOS App stores.
    doing? • The update introduced an “Information Library” section which can be accessed via
    the “More” menu.
    • The new information library area has various new sections where you can view the
    relevant information.

    What do I need to • Download the latest version of the App from the Google or iOS App store.
    do and when? Click here to get the App from the Google store
    Click here to get the App from the iOS store
    • Begin to view the information on the Courier Community App so you can be familiar
    with where to find it (after a few weeks we’ll stop sharing the updates to Couriers
    Online)

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