Verbal Communication

1. What is verbal communication?
Verbal communication is a form of communication that involves using words to convey

messages and information to others. This means that whenever we express our
thoughts, feelings, or ideas through words, we are engaging in verbal communication.
Even writing to someone is considered a form of verbal communication. Verbal
communication requires us to speak or write in order to exist. The words we choose can
either reveal or conceal our true thoughts and feelings.
2. Verbal communication skill
Regarding verbal communication skills, we have 4 basic skills to be mentioned including
effective speaking and effective listening
- Effective speaking involves three main areas: the words you choose, how you say them,
and how you reinforce them with other non-verbal communication. All these affect the
transmission of your message, and how it is received and understood by your audience.
 It is worth considering your choice of words carefully. You will probably need to
use different words in different situations, even when discussing the same subject.
For example, what you say to a close colleague will be very different from how you
present a subject at a major conference.
 How you speak includes your tone of voice and pace. These send important
messages to your audience, for example, about your level of interest and
commitment, or whether you are nervous about their reaction.
- Effective listening is vital for good verbal communication. There are a number of ways
that you can ensure that you listen more effectively. These include:
 Be prepared to listen. Concentrate on the speaker, and not on how you are going
to reply.
 Keep an open mind and avoid making judgements about the speaker.
 Concentrate on the main direction of the speaker’s message. Try to understand
broadly what they are trying to say overall, as well as the detail of the words that
they are using.
 Avoid distractions if at all possible. For example, if there is a lot of background
noise, you might suggest that you go somewhere else to talk.
 Be objective.
 Do not try to think of your next question while the other person is giving
information.
 Do not dwell on one or two points at the expense of others. Try to use the
overall picture and all the information that you have.
https://www.linkedin.com/pulse/10-verbal-communication-skills-you-should-
master-convirza
3. Types of verbal communication
The type of verbal communication used refers to where and with whom we
communicate. Here are five examples:
- Intrapersonal communication is our internal dialogue. We all do this. Often without
realising it, we talk to ourselves or have conversations with others in our head. This type
of verbal communication is also referred to as inner speech, self-talk, internal discourse
and inner experience.
- Interpersonal verbal communication involves two parties. Like speaking one-on-one
with a friend or colleague. It evolves using spoken words, listening when the other
person is talking, understanding what is being said and responding accordingly.
- Group verbal communication is where more than three people are involved in a
conversation. There may be more people this time but the same rules apply as with
interpersonal communication. Each person has a chance to speak, while others listen
and respond at the right time.
- Public verbal communication can be anything from speaking aloud at a school
assembly to being a keynote speaker at a conference. It’s communicating to an audience
of people, who have come to hear what you have to say. This form of verbal
communication takes some people completely out of their comfort zone. But,
developing this communication skill can also open new opportunities.
- Mass verbal communication is all about talking to the masses. So, think about a TV
show with a panel of experts, or a podcast where thousands of listeners tune in at the
same time. Mass verbal communication involves a small group of speakers, who work as
a team to share views and ideas with their audience.
4. Importance of verbal communication in business
Everything in our life is a way of communication, from small gestures to big words, it is
all around us. Whether it is verbal or non-verbal communication, we are constantly
sending and receiving messages. When we think of workplace communication, we think
about professional vocabulary and polite but direct conversations. Whether you are
speaking to your boss or a colleague, your verbal communication skills should be on
point. there are numerous benefits to perfecting your communication skills in the
workplace. Let’s name a few and talk about them.
 Communication creates job satisfaction — When a company advocates for open
communication between its employees, no matter their rank or seniority, it helps the
company’s employees to feel that their opinions are heard and valued.
 Communication leads to fewer conflicts — Workplace conflicts are common, but when
a company implements and advocates for open communication in the office, it is easier
to resolve misunderstandings. Therefore, if we speak our minds in a clear and direct
manner, it will ensure that our coworkers understand where we are coming from.
 Communication strengthens relationships — If a company’s goal is to have a healthy

and productive collective, then practicing open communication can help to achieve that
goal. Open communication helps employees connect with each other and it ensures that
the professional relationship is built on trust.
 Communication leads to more productivity — When miscommunication happens in the

workplace, it usually affects productivity in the office, and more often than not, the
tasks involved are delayed. So, when a company teaches its employees to use open
communication and ask for clarification on their tasks, it helps to keep
misunderstandings to a minimum and to keep productivity levels rising.

Verbal Communication

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1. What is verbal communication?

Verbal communication is a form of communication that involves using words to convey

 Communication strengthens relationships — If a company’s goal is to have a healthy

 Communication leads to more productivity — When miscommunication happens in the

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