Human communication assignment.pdf

Chapter7 : Interpersonal
Communication and Conversation
Professor : Mr. Pich Bunroeun

Learning Agenda
The Nature of Principles of

Everyday
Interpersonal Conversation and
Communication and Interpersonal Conversation
Conversation Communication
Purpose of learning
This chapter explored interpersonal
communication and conversation in a
variety of forms, including small talk,
introducing, making excuses, apologizing,
complimenting, and advising.
1. Backchanneling cues : Verbal and non-verbal signals
that listeners use to show they are engaged and
understanding during a conversation.
2. Conversation turns : When people take turns speaking
in a conversation, alternating between listening and
speaking.
3. Interpersonal : Relating to relationships or
communication between people
4. Meta-advice : advice from someone you aspire to be
5. Metacommunication : a form of communication that
conveys meaning beyond the literal words of message
6. Monolouge : a long, tedious speech by one person
during a conversation
Stimulating question
1. How does self-concept influence interpersonal communication?
2. What are the key differences between verbal and nonverbal
communication, and how do they interact in interpersonal
relationships?
3. How does culture shape communication styles and
expectations?
4. What are ethical implications of interpersonal
communication?
5. How can effective communication skills be developed and
improved?
So what is Interpersonal
Communication?
It’s a communication that occurs between two

people who have a relationship with each other and
get influenced by each other’s communication
messages.
The 5 stages of
Conversation
OPENING FEEDFORWARD BUSINESS FEEDBACK CLOSING
“Hi. How are

Your tone in
you?” The longest Asking It’s used to
conversation
Sometimes it part and most schedule
to avoid
important in
question or
could be a future
conversational suggesting
smile, kiss or awkwardness conversation conversation.
handshake.
PRINCIPLES OF EFFECTIVE
COMMUNICATION:
Turn-Taking
Dialogue
Immediacy
Flexibility
and Politeness
TURN-TAKING
Definition: Managing the
exchange of speaking and
listening roles.
Examples of cues:
Speaker: Pauses, asks questions like
“Right?”
• Listener: Nods, says “Mm-hmm” or
requests to speak.
Purpose: Keeps conversations

organized and respectful
DIALOGUE
Definition: A two-way interaction
based on mutual understanding.
Key aspects:
• Listening actively
• Asking thoughtful questions
• Showing empathy and interest
Goal: Creates engagement and

builds connections
IMMEDIACY
Definition: Creating a sense of
closeness and connection.
Examples:
• Eye contact, smiles, and warm
tone.
• Positive reactions like “That’s
great!”
Impact: Encourages openness

and builds trust.
FLEXIBILITY:
Definition: Adapting communication to
fit the context and audience.
Examples:
• Adjusting tone: formal for professors,
casual for friends.
• Respecting cultural norms and
conversational styles.
Goal: Ensures communication remains

effective and inclusive.
POLITENESS:
Definition: Showing respect and
consideration during communication.
Key strategies:
• Use polite phrases: “Please” and
“Thank you.”
• Give constructive feedback: “I see
your point, but…”
• Avoid interrupting others.
• Varies by culture: match the
situation.
EVERYDAY
CONVERSATION
CONTENT
SMALL TALK MAKING EXCUSES

INTRODUCING PEOPLE APOLOGIZING
PRESENTED PRESENTED
BY: VITOU BY: ROTH
What is Small Talk?
Definition
Small talk is light, casual conversation about neutral topics.
Examples
Examples Purposes
Weather Create Connection
Sports Show politeness and friendliness.
Entertainment Ease into deeper conversations.
Shared
Experiences
To Build Relationships
To Create a Positive
Atmosphere
Start simple
Be present
Ask open-ended questions

Provide context
her name is
Sara
Use names confidently

Why Do We Make Excuses?
To reduce negative reactions when we make a
mistake.
To protect our image and maintain good
relationships.
Excuses can reduce stress by avoiding conflict.
Types of Excuses
Minimizing:
Admit the mistake
Qualifying:
Denial: but act like it’s not
Give a reason or
Completely refuse a big deal.
explanation for
that you made a
why the mistake
mistake.
happened.
Good Excuses
Acknowledge your
mistake.
Take responsibility and
don’t blame others.
Use them sparingly so
they remain believable.
Bad Excuses
Avoid responsibility or
blame someone else.
Overuse excuses, which
can make you seem
unreliable.
What Makes a Good Apology?
Admit the Mistake
Take Responsibility
Show Regret
Offer a Solution
Make a Promise
What to Avoid
Don’t say sorry when it’s

unnecessary.
Don’t make excuses or
minimize the problem.
Avoid apologizing only
through text or email;
face-to-face is better.
THank you !

Human communication assignment.pdf

Uploaded by

Copyright:

Available Formats

Human communication assignment.pdf

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Human communication assignment.pdf

Uploaded by

Copyright:

Available Formats

Chapter7 : Interpersonal

Communication and Conversation

Professor : Mr. Pich Bunroeun

The Nature of Principles of

It’s a communication that occurs between two

“Hi. How are

Purpose: Keeps conversations

Goal: Creates engagement and

Impact: Encourages openness

Goal: Ensures communication remains

SMALL TALK MAKING EXCUSES

Ask open-ended questions

Use names confidently

Don’t say sorry when it’s

You might also like