Roopa S is a Supply Chain Management professional with over 5.6 years of experience in customer relationship and P2P processes, demonstrating strong problem-solving and negotiation skills. She has held positions at Genpact India Pvt Ltd, Enagic India Pvt Ltd, and Tata Teleservice Pvt Ltd, focusing on order management, complaint resolution, and vendor relations. Roopa holds a Bachelor's degree in Science and is proficient in various software applications, with notable achievements including multiple awards for performance excellence.
Roopa S is a Supply Chain Management professional with over 5.6 years of experience in customer relationship and P2P processes, demonstrating strong problem-solving and negotiation skills. She has held positions at Genpact India Pvt Ltd, Enagic India Pvt Ltd, and Tata Teleservice Pvt Ltd, focusing on order management, complaint resolution, and vendor relations. Roopa holds a Bachelor's degree in Science and is proficient in various software applications, with notable achievements including multiple awards for performance excellence.
Roopa S is a Supply Chain Management professional with over 5.6 years of experience in customer relationship and P2P processes, demonstrating strong problem-solving and negotiation skills. She has held positions at Genpact India Pvt Ltd, Enagic India Pvt Ltd, and Tata Teleservice Pvt Ltd, focusing on order management, complaint resolution, and vendor relations. Roopa holds a Bachelor's degree in Science and is proficient in various software applications, with notable achievements including multiple awards for performance excellence.
Roopa S is a Supply Chain Management professional with over 5.6 years of experience in customer relationship and P2P processes, demonstrating strong problem-solving and negotiation skills. She has held positions at Genpact India Pvt Ltd, Enagic India Pvt Ltd, and Tata Teleservice Pvt Ltd, focusing on order management, complaint resolution, and vendor relations. Roopa holds a Bachelor's degree in Science and is proficient in various software applications, with notable achievements including multiple awards for performance excellence.
A result oriented professional with 5.6 Years of Customer Relationship exposure and P2P in reliable organizations, highly productive client and customer service professional with a demonstrated ability to significantly reduce customer/supplier issues and improve experience processes, negotiating favorable terms and streamlining supplier channels. Exemplary relationship building and problem solving skills that foster client trust and dependability
Education & Credentials
Key Impact Areas ● Bachelors Of Science
Dr.Ambedkar First Grade Evening College,Bangalore Client Relationship
Bangalore University, Karnataka Customer Service Representative Profile Summary Quality Assurance ● A resourceful Supply Chain & Customer representative professional with 5.1 years of experience in P2P, Customer Services and Metrics Improvement Complaint Management. ● Proven ability to develop creative solutions & challenges. Issue Resolution ● Highly skilled and detail-oriented approach with a strong commitment to accuracy and Client service Dashboard ● Prepare weekly and monthly metrics about the orders and report it to the manager. ● Frequent interaction with client through telephonic and email communication. Key Skills ● Maintain a superior level of accuracy, consistency, and work quality while doing any work. Complaint ● Ensure the timely delivery of orders at the most economical cost. Management ● Investigate potential practices and services which will provide a reduction in operational costs/time to all areas. Multitasking ● Cultivate & maintain positive vendor relations to achieve maximum cost savings, optimal performance & quality standards Innovator ● Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe Vendor Analysis manner and with minimal supervision.
Solution Identification Professional Experience:
Genpact India Pvt Ltd
Designation: Senior Associate (Process Developer) (Oct-2018 to Present)
Roles & Responsibilities:
• Creating 3rd Party Purchase Orders for 3rd Party Products and Services. • Follow ups on various activities like shipments and its Procurement. • Provide reports and analysis to sales management • Provide month/quarter/year end support to ensure deals are booked. • Compiled, analyzed and reported data and trends relating to operational effectiveness and service level compliance • Order confirmation and tracking goods movement. • Provide feedback on future process improvements. • Managed, assigned monitored and report day to day activities of the team. • Identified process issue and roadblocks and worked toward the feasible solution. • Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment. • Resolve all vendor queries and requests coming via e-mails & Tickets within the agreed SLA. • Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice date etc. • Maintain a tracker of the exceptions and ensure Invoices & queries are handled taking based on the exception tracker. • Maintain exception logs for process related exception as and when they occur for knowledge retention. • Independently perform transactional tasks which support the compliance, planning and execution of assigned processes. • Adhere the internal compliance policy and guideline established by the management on their daily operational activities.
Significant Accomplishments:
• Held Responsible as a Metric (Dashboard) SPOC for the team
• Application - MS Office ,Outlook, SFDC (Sales Force) , SAP (ERP) ENAGIC INDIA PVT LTD Designation: Customer Service Executive (Aug-2017 to Apr-2018)
Roles & Responsibilities:
• Responsible for ensuring and reviewing all the KYC requirements for the new distributors in the company. • Make a Complete analysis of transactional information with respective team to identify risk, trends and potential wary activity. • Perform the required KYC screenings on distributor documents to obtain on the distributor’s required by the company KYC procedures. • To process the order through mails/Calls/Walk-in. • Keep records of distributor’s interactions and transactions, recording details of inquiries, and comments, as well as actions taken. • Identify and assess distributor needs to achieve satisfaction. • Build sustainable relationships and trust with distributor’s accounts through open and interactive communication. • End-to-End Closure & register the total sales in the application tool and share the number on sales to the head quarter on daily basis.
Significant Accomplishments:
Within a short span of time held responsible for the position of Level-02 Transaction
TATA TELESERVICE PVT LTD
Designation: Complaint Management Executive-Semi Technical (July-2014 to Aug-2016)
Roles & Responsibilities:
• Being a RM (Relationship Manager) SPOC had to understand the total clients account & the complaints logged in. • Perform the first level trouble-shooting once the complaint is logged in. • Understand the complaint & the product that the customer is been provided from the organization. • Keep following the complaint & update the client in timely manner. • To manage the resolution of customer complaints, within given the Service Level Agreement (SLA). • To share the daily trackers to the Relationship Manager. • Produce the Month end reports by analyzing the major cause for the logged in complaints.
Significant Accomplishments:
Earned Star Performer for the fastest complaint closure
PERSONAL DETAIL:
Date of birth : 17th Sept 1994
Marital status : Single
Nationality : Indian
Languages Known : English, Kannada, Hindi and Tamil.
DECLARATION:
I hereby declare that the above mentioned information is true to the best of my knowledge.
