Mohammed Rasheed Al Amassi

10/2021 Lead Auditor, Quality Control, Management Representative, Trainer, DOH systems, PM, OM, OD, QM, R&D, and others.

Al Ain - UAE
+971 50 348 9493
mohammed.amassi@aacihealthcare.com
Married | Palestinian
DOB: 28.3.1984

Summary

Coming from a problem-solving background, and a solid understanding of how Business works as in my majors in
‘Medical physics’ and ‘Business administration’. Learning Customer service ABCs as a CSR to mastering how to
deal with the most interesting, blessed, and indeed challenging people for 5 years as a manager in LW Medical
Supplies. Proving my proficiency and capabilities in quality implementation and assurance in a very short time as
the Quality Controller in ZAS Medical Facilities Management and Al Ain Pharmacy Group. Maintaining excellent
levels of quality and handling new quality-related projects as the Quality Manager in ZAS. Featuring outstanding
Project management skills in Al Jeion Foundation for Healthcare Accreditation.

Experience

3.2021 – present
Al Jeion Management Development(Business Founder)

Project Manager, Operations Director

• Developed Business and implementation plans for all departments and service specialties. Keeping
the Cost of establishment to the minimum and covering operational costs within the first year of
operation.
• Franchised with mutual benefit agreement with a well-known US Healthcare accreditation
organization recognized by ISQua
• Finished all licensing requirements and approvals for all departments: Healthcare services,
Healthcare accreditation, Training Center, Business development consultation, Quality
Certification for major STDs.
• Built implementation teams in all different areas of specialty on a job basis to minimize cost. The
teams included 6 Physicians, 8 Allied, and many other licensing, certification, registration, and
recruitments officers.
• Built the brand Identity, branding elements, and established standards for social media footprint.

10.2007 - 3.2021
ZAS Medical Facilities Management

Manager Quality, R&D, and Business development Since 8.2012 – 3.2021, ZAS Main Office.

• Proposed, planned, and implemented a Project on automating archiving for old physical patient
records.

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 • Proposed, planned, procured, implemented, and trained staff on a project to use IoT in monitoring
Medication safety in outlets and storage. Minimizing waste due to adverse events to save more
than 300k+ yearly.
• Member of Oasis hospital JCI implementation team for Pharmacy related standards.
• Created and monitored the implementation of policies and procedures for third parties on
healthcare and management-related issues.
• A reference for all board members when it comes to stubborn problems and intellectual matters.
• Assisted international organizations in building and normalizing healthcare standards especially in
the pharmacy field.
• Assisted health authorities to set relative criteria to authorizing health care accreditation
• Managed more than 40 teams in different branches and business units to achieve the
highest quality goals and to adapt to market changes and management requirements.
• A member of many quality committees and teams in the group and out.
• In charge of communications with all international organizations including product and service-
related.
• Managed to cut 70% of the cost of currently available quality certificates named to the group
without compromising on any Quality Standards.
• Set a plan to gain accreditation for the group on more management systems, health and safety, and
environment on the same elite level of accreditation with the minimum cost associated.
• Set a plan to be an SKEA (SHEIKH KHALIFA EXCELLENCE AWARD) winner by the next cycle.
• Approved signatory for Medical devices training subjects and materials.
• A key reference for introducing new and sophisticated medical devices to the group.
• Played a key role, emerging quality standards in all pharmacies' operational and managerial
activities.
• Raised HAAD’s “JAWDA” quality standards applicability to an average of 99.7% (49% average
increase based on internal criteria) in 4 months. Reflected on the latest HAAD inspections.
• Systemized inspection and audit processes saving 3/4 of time consumed.
• Implemented international risk management standards designing the group’s risk assessments,
disaster preparedness plans, and business continuity models.
• Developed operating procedures, work instructions, and other related requirements of ISO
9001:2015 Quality management systems. Passed the stage 2 audit to be the first TUV ISO Certified
Pharmacy in the UAE.
• Staff orientation and Training on Customer-related processes and activities (e.g. Customer, service
and satisfaction, selling points, pros, and cons, etc.) on medical devices.
• Established strong rapport with DOH officials to help solve pending and complicated DOH-related
processes when needed.

General Manager 1 0 . 2 0 0 7 - 1 0 . 2 0 1 5 , Life world Medical Supplies

• Improved day-to-day operations by systemizing reorder, expiry control, and stocktaking processes.
• Trained and oriented new employees to customer service activities and communication skills.
• Emphasized the importance of knowledge and amended awareness of medical issues.
• Helped found and retain the widest customer base and upturn income.
• Established the Medical equipment training section and was responsible for conducting awareness
training for APG Staff on all kinds of different medical devices.
• Helped acquire sole agencies of established brand names in medical equipment and homecare
overseas.
• Maintained a procurement strategy that assured lower rates, maintained quality, and improved
supplier commitment relative to other APG procurement processes.
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Communication

A simplistic communicator who drives directly to the point. Having the ability to communicate a complicated
message in a simple way enhancing motivation and providing a result-oriented, problem-solving environment to
the team, solving daunting and herculean tasks. Empathetic listener yet a persuasive speaker and a confident
presenter. A creative writer that has been referenced to assist in writing and scripting important communications
with highly esteemed business parties.

Leadership

From leading different departments and employees in synergy, to raise the bar in a Medical supplies retailer to be
the best in the country (by testimonials from customers, suppliers, and other stakeholders from all emirates) to
leading 60 different business units employing about 500+ employees, with diverse cultural and educational
backgrounds, by minimum power, using only the competitiveness of other leaders to reach very high levels of
conformance to the management, regulations, and standards requirements.

Education
Master of Business Administration
Abu Dhabi University - 2010

B.SC. MEDICAL PHYSICS

United Arab Emirates University - 2007
Other Qualifications

Quality Lead Auditor | IRCA

Accreditation Assessor | ISQua, AACI

Skills

• Very high capacity to learn rapidly and efficiently.

• Able to take on multiple tasks.
• Helpful and constitutive.
• Computer:
o All office programs with high proficiency.
 Trainer of office excel ZAS.
o Custom designing all business measures models and templates.

Languages

Arabic | English

References

Dr. Hanan Amer (Quality and Training Manager) +971 50 124 6358
Dr. Amer Jalamneh (Retail Manager) +971 50 631 0305
Dr. Hani Kamal (Commercial Manager) +971 50 335 3692
Dr. Ziad Saleh (Owner, CEO) +971 50 418 8886

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