ELIZABETH INTERNATIONAL

Hotel and Business School

Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

NIM : ................................................................................................................. MONTH 1

Program : 1-Year / 2-Year / Sarjana Plus *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 Hotel / company orientation

2 Hotel facilities

3 Hotel rules and regulations

4 Hotel vision and mission

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

5 Restaurant layout introduction

6 Restaurant equipment introdution

7 Restaurant job desk introdution

8 Beverage runner

9 Polishing glass & cuttleries

10 Clear up table

11 Preparing for breakfast

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

NIM : ................................................................................................................. MONTH 2

Program : 1-Year / 2-Year / Sarjana Plus *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

Occupational Health and Safety (OHS) procedures /

1
Prosedur K3

2 Fire safety procedures

3 Earthquake safety procedures

4 Tsunami safety procedures

5 HACCP hotel /company standards

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

6 Working shifts and regulations

7 Jobs benefits and facilities

11 Handling high profile guest skill training

12 Basic communication skill training

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

MONTH
NIM : .................................................................................................................

Program : 1-Year / 2-Year / Sarjana Plus *) 3 / 4 / 5 / 6 *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 Food and beverage organizational structure

2 Restaurant floor plan

3 Breakfast service sequences

4 Breakfast standard set-up

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

5 Breakfast promotions

6 Restaurant breakfast menu

7 Operating coffee machine

8 Operating espresso machine

9 Standard breakfast buffet

10 Restaurant payment standard

11 Polishing equipment standard

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697 \]
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

MONTH
NIM : .................................................................................................................

Program : 1-Year / 2-Year / Sarjana Plus *) 3 / 4 / 5 / 6 *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 Restaurant lunch and dinner floor plan

2 Lunch standard set-up

3 Lunch service sequences

4 Dinner standard set-up

5 Dinner service sequences

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

6 Lunch menu knowledge

7 Lunch drink list

8 Dinner menu knowledge

9 Dinner drink list

10 Lunch promotion

11 Dinner promotion

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

MONTH
NIM : .................................................................................................................

Program : 1-Year / 2-Year / Sarjana Plus *) 3 / 4 / 5 / 6 *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 Banquet floor plan

2 MICE package

3 Reading B.E.O.

4 Implementing B.E.O.

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

5 Hall / ballroom set up

6 Meeting room set up

7 Meeting service sequences

8 Coffee break standard set up

9 Coffee break selection menu knowledge

10 Banquet buffet menu knowledge

11 Operating coffee break machine

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

MONTH
NIM : .................................................................................................................

Program : 1-Year / 2-Year / Sarjana Plus *) 3 / 4 / 5 / 6 *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 In-room dining floor plan

2 Using IRD trolley

3 Using IRD hot and cold box

4 Standard IRD breakfast trolley set up

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

5 Standard IRD breakfast tray set up

6 Standard IRD a la carte lunch trolley set up

7 Standard IRD a la carte lunch tray set up

8 Standard IRD a la carte dinner trolley set up

9 Standard IRD a la carte dinner tray set up

10 Preparing IRD turn down

11 In-room dining menu knowledge

12 Preparing room amenities set up

Complimentary room package (VIP, honeymooners,

13
birthday, etc.)

14 Turn down sequences set up

15 Reading turn down and amenities list

16 IRD telephone courtesy

17 Communication within guests by telephone

18 Order taking by telephone service sequence

 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

19 Preparing room service section

20 Preparing guest order

21 Standard clear up procedures

22 Expo kitchen preparation and flow of food order

23 Handling IRD payment

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students
 ELIZABETH INTERNATIONAL
Hotel and Business School
Jln.HayamWuruk, No.226B Denpasar, Telp. (0361) 230110, 4748590
Jln.Kebo Iwa No.12 B Gianyar, Telp.(0361) 945887, 4791697
Jln. Bypass I Gusti Ngurah Rai No. 27E Mumbul-Nusa Dua, Telp. (0361) 4772318
www.kampuselizabeth.com

FB SERVICE – STUDENT TRAINING PLANS AND MONTHLY REPORT

Report month of : .................................................................................................................

Student’s name : .................................................................................................................

MONTH
NIM : .................................................................................................................

Program : 1-Year / 2-Year / Sarjana Plus *) 3 / 4 / 5 / 6 *)

Major : .................................................................................................................

*) cross out which ever does not apply

SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

1 Bar floor plan

2 Bar display standard set up

3 Bartender station standard set up

4 Bar service sequences

 SOP
No. Training Plans and Targets Student’s Sign Trainer’s Sign Remarks
Number

5 Cocktail standard recipe

6 Mocktail standard recipe

7 Beverage pick up chart

8 Bar back working sequences

9 Mixing drink standard procedure

10 Using bar equipment

11 Spirit brand knowledge

Acknowledged by, Approved by, Received by, Approved by,

................................................... ...................................................... ..................................................... ...................................................

*Department head *Training manager *Elizabeth International admin *Elizabeth International training coordinator

Note:
1. This training monthly report must be signed and stamped by hotel/property before submission
2. The original copy of this report must be submitted every month before 10th
3. A copy of this report must be kept by the students