O ra cle ® H ospita lity C ruise S hipboa rd

P rope rty M a na ge m e nt S yste m

T rack It U ser G uide
R elease 7.30.869

O ctober 2015
 Copyright © 2015, 2015, Oracle and/or its affiliates. All rights reserved.

This software and related documentation are provided under a license agreement containing
restrictions on use and disclosure and are protected by intellectual property laws. Except as
expressly permitted in your license agreement or allowed by law, you may not use, copy,
reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish,
or display any part, in any form, or by any means. Reverse engineering, disassembly, or
decompilation of this software, unless required by law for interoperability, is prohibited.

The information contained herein is subject to change without notice and is not warranted to
be error-free. If you find any errors, please report them to us in writing.

If this software or related documentation is delivered to the U.S. Government or anyone

licensing it on behalf of the U.S. Government, then the following notice is applicable:

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system,
integrated software, any programs installed on the hardware, and/or documentation,
delivered to U.S. Government end users are commercial computer software pursuant to the
applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As
such, use, duplication, disclosure, modification, and adaptation of the programs, including any
operating system, integrated software, any programs installed on the hardware, and/or
documentation, shall be subject to license terms and license restrictions applicable to the
programs. No other rights are granted to the U.S. Government.

This software or hardware is developed for general use in a variety of information

management applications. It is not developed or intended for use in any inherently dangerous
applications, including applications that may create a risk of personal injury. If you use this
software or hardware in dangerous applications, then you shall be responsible to take all
appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle
Corporation and its affiliates disclaim any liability for any damages caused by use of this
software or hardware in dangerous applications.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC
trademarks are used under license and are trademarks or registered trademarks of SPARC
International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks
or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The
Open Group.

This software or hardware and documentation may provide access to or information on

content, products, and services from third parties. Oracle Corporation and its affiliates are not
responsible for and expressly disclaim all warranties of any kind with respect to third-party
content, products, and services. Oracle Corporation and its affiliates will not be responsible for
any loss, costs, or damages incurred due to your access to or use of third-party content,
products, or services.

2 Contents
 Contents
Contents ....................................................................................................................... 3
Tables ........................................................................................................................... 5
Figures .......................................................................................................................... 6
Preface .......................................................................................................................... 8
Audience ........................................................................................................................... 8
Customer Support ............................................................................................................ 8
Revision History ............................................................................................................... 8
1. Prerequisites, Supported Systems, and Compatibility ......................................... 9
Prerequisites ..................................................................................................................... 9
Supported Systems .......................................................................................................... 9
Compatibility .................................................................................................................... 9
2. System Configuration ........................................................................................... 10
2.1. Accessing the Setup Page ................................................................................. 10
2.2. Configuring the Confiscate Item Location ..................................................... 10
2.3. Setting Up the Confiscate Item Discard Method .......................................... 11
2.4. Setting Up the Confiscate Item ........................................................................ 12
2.4.1. Creating a Confiscate Item Category ................................................... 12
2.4.2. Creating a Confiscate Item for each category ..................................... 13
2.5. Setting Up a Signature Capture Device .......................................................... 14
2.6. Setting Up a Barcode Scanning Device .......................................................... 14
2.7. Setting Up the Report Printer .......................................................................... 15
2.8. Configuring the Database Sequence for Barcode Printing .......................... 16
2.9. Barcode Printing ................................................................................................ 16
2.10. Setting Up System Labels ................................................................................. 17
3. Track It .................................................................................................................. 19
3.1. Viewing the Overview Screen ......................................................................... 19
3.2. Working with Confiscate Items ....................................................................... 19
3.2.1. Adding a Confiscate Item ...................................................................... 19
3.2.2. Deleting a Confiscate Item .................................................................... 22
3.3. Managing Confiscated Items in Guest Handling screen ............................. 22
3.4. Managing Confiscated Items in Security Gangway ..................................... 23
3.4.1. Handling Check-Out at Security Gangway ........................................ 23
3.4.2. Handling Check-In at Security Gangway ........................................... 24
3.5. Accessing Stored Items ..................................................................................... 25
3.6. Checking out Confiscated Items ..................................................................... 27
3.7. Checking In Confiscated Items ........................................................................ 29
3.8. Returning Confiscated Items ........................................................................... 29
3.9. Undoing Returned Items .................................................................................. 31
3.10. Showing an Item's Activity Log ...................................................................... 32
3.11. Showing a Person’s Activity Log .................................................................... 33
3.12. Processing Confiscated Items by Batch .......................................................... 33

Contents 3
 3.13. Processing Returned/Checked Out Items by Batch ..................................... 36
3.14. Discarding Confiscated Items .......................................................................... 39
3.14.1. Undoing Discarded Items ..................................................................... 41
3.15. Viewing, Printing, and Exporting Reports .................................................... 42
3.16. Purging Data ...................................................................................................... 42
Appendix A. User Security Group ...................................................................... 43
Appendix B. Parameters ...................................................................................... 45
PAR_GROUP Track It ................................................................................................... 45

4 Contents
 Tables
Table A-1 – Track It Item Security Access Group ............................................................. 44
Table A-2 – Track It Functionality Access Rights ............................................................. 44
Table B-3 - PAR Group Track It .......................................................................................... 45

Tables 5
 Figures
Figure 2-1 - Track It main page ........................................................................................... 10
Figure 2-2 - Track It Setup tab ............................................................................................. 10
Figure 2-3 - Configuration page of Confiscate Item Location ......................................... 11
Figure 2-4 - Configuration page of Confiscate Item Discard Method ............................ 12
Figure 2-5 - Configuration page of Confiscate Item Setup .............................................. 13
Figure 2-6 - Confiscate Item Type configuration page ..................................................... 14
Figure 2-7 - Track It General Setup page ........................................................................... 15
Figure 2-8 - Track It reports ................................................................................................. 15
Figure 2-9 - Printer configuration page in Management Hardware setup .................... 16
Figure 2-10 - Label setup in Administration module. ...................................................... 17
Figure 3-1 - Track It Overview screen ................................................................................ 19
Figure 3-2 - Track It ribbon bar ........................................................................................... 20
Figure 3-3 - Confiscate Item Account Search ..................................................................... 20
Figure 3-4 - Item Type selection box ................................................................................... 20
Figure 3-5 - Search item using keyword ............................................................................ 21
Figure 3-6 - Confiscate item comment window ................................................................ 21
Figure 3-7 – Sample signature on check out item ............................................................. 22
Figure 3-8 - Confiscated item shown in Guest Handling ................................................ 22
Figure 3-9 - Confiscated item storage location shown in Guest Handling .................... 23
Figure 3-10 - Check-out handling at Security Gangway .................................................. 23
Figure 3-11 - Check-in Handling in Security Gangway ................................................... 24
Figure 3-12 - Reminder for collection of confiscated item for Departing passenger ... 25
Figure 3-13 - Store Item main page ..................................................................................... 25
Figure 3-14 - Search item by Item ID .................................................................................. 26
Figure 3-15 - Store Item main page ..................................................................................... 26
Figure 3-16 - Include items already stored ........................................................................ 27
Figure 3-17 - Return Item main page .................................................................................. 28
Figure 3-18 - Check Out Item main page ........................................................................... 28
Figure 3-19 - Indicator of items temporarily return date/time ....................................... 28
Figure 3-20 - Checked In item page .................................................................................... 29
Figure 3-21 - Updated information on Temporarily Returned date .............................. 29
Figure 3-22 - Return Item main page .................................................................................. 30
Figure 3-23 - Return Item comment field ........................................................................... 30
Figure 3-24 - Updated date/time field of returned item ................................................. 31
Figure 3-25 - Undo Items List with history ........................................................................ 31
Figure 3-26 - Return Item date/item reset to null ............................................................. 31
Figure 3-27 - Show Log page ............................................................................................... 32
Figure 3-28 - Sample of Show Log by items ...................................................................... 32
Figure 3-29 - Sample Show Log by person ........................................................................ 33
Figure 3-30 - Quick Confiscate dialog window ................................................................. 34
Figure 3-31 - Quick Confiscate Multiple account selection window.............................. 34
Figure 3-32 - Quick Confiscate Multiple Account selection filter ................................... 35
Figure 3-33 - Quick Confiscate Selected Accounts window ............................................ 35
Figure 3-34 - Sample Quick Confiscate selected passenger list ...................................... 36
Figure 3-35 - Quick Return Item.......................................................................................... 37
Figure 3-36 - Search Check-In Only menu ......................................................................... 37
Figure 3-37 - Quick Return filter by Debark Date/Guest Type ...................................... 37
Figure 3-38 - Return Item List selection ............................................................................. 38

6 Figures
 Figure 3-39 - Barcode Scan Action selection ...................................................................... 38
Figure 3-40 - Barcode scan item return confirmation ....................................................... 39
Figure 3-41 - Discard Item window .................................................................................... 39
Figure 3-42 - Discard Item search criteria options ............................................................ 40
Figure 3-43 - Discard Item 'Only for Pax/Crew which had check-out' option ............. 40
Figure 3-44 - Discard Item 'Include Discarded Item' option ........................................... 40
Figure 3-45 - Discard Method selection box ...................................................................... 40
Figure 3-46 - Updated information on Discard Item ........................................................ 41
Figure 3-47 - Undo Discard Item option ............................................................................ 41
Figure 3-48 - Updated information on Discard Item ........................................................ 42
Figure 3-49 - Report dialog window ................................................................................... 42
Figure A-50 - User Access group assignment ................................................................... 43
Figure A-51 - User Security Reference ............................................................................... 43
Figure A-52 - User Security access prompt ........................................................................ 44

Figures 7
 Preface
This document describes the setup and usage of Track It module.

TrackIt is a module that manages prohibited items such as camping gear, hazardous
items, alcohol from being taken on-board by passengers, visitors or crews. The
function includes, but not limited to Quick Collect, Quick Check-Out and Quick
Return. These functions are design to handle collection/return of restricted items,
either by batch or individually by passengers.

Audie nce
This document is intended for application specialist and end-users of Oracle
Hospitality Cruise Shipboard Property Management System.

C ustom e r S upport
To contact Oracle Customer Support, access My Oracle Support at the following
URL: https://support.oracle.com/
When contacting Customer Support, please provide the following:
 Product version and program/module name
 Functional and technical description of the problem (include business impact)
 Detailed step-by-step instructions to re-create
 Exact error message received
 Screen shots of each step you take

R e vision H istory
Date Description of Change
August 7, 2015  Initial publication.

8 Preface
 1. Prerequisites, Supported
Systems, and Compatibility
This section describes the minimum requirements for the Track It module in Oracle
Hospitality Cruise Shipboard Property Management System.

P re re quisite s
 FC TrackIt.exe

S upporte d S yste m s
 Windows 32-bit System
 Windows 64-bit System

C om pa tibility
 Oracle® Hospitality Cruise Shipboard Property Management System version
7.30.869 or later. For customers operating on version below 7.30.869,
database upgrade to the recommended or latest version is required.

Prerequisites, Supported Systems, and Compatibility 9

 2. System Configuration
This section describes the configuration required prior to using the Track It module.

2 .1 . Acce ssing the S e tup P a ge

The setup function is accessible by launching the FC Track It module, and then to the
Setup tab on the main page.

Figure 2-1 - Track It main page

Figure 2-2 - Track It Setup tab

2 .2 . C onfiguring the C onfisca te Ite m Loca tion

A Confiscate Item Location is the location used to record where items were
confiscated.

1. On the main page, click the Setup tab.

2. Click Confiscate Item Location on the ribbon bar to open the configuration page.
3. Click Add New to create new record.
4. Enter the Confiscate Item Location code.
5. Enter the name of the Confiscate Item Location.
6. Enter any comments regarding the Confiscate Item Location.
7. The Confiscate Item Location is enabled by default. To disable the record, slide
the Enable menu to the left to switch the display to No.

10 System Configuration
 Figure 2-3 - Configuration page of Confiscate Item Location
8. Click Save to save the record.
9. To enter additional locations, repeat steps 2 to 7.

2 .3 . S e tting U p the C onfisca te Ite m D isca rd M e thod

A Confiscate Item Discard Method is the method used to record how items were
disposed.

1. On the main page, click the Setup tab.

2. Click Confiscate Item Discard Method at the ribbon bar to open the
configuration page.
3. Click Add New to create a new record.
4. Enter the Confiscate Item Discard method code.
5. Enter the name of the Confiscate Item Discard Method.
6. Enter any comments regarding the Confiscate Item Discard Method.
7. The Confiscate Item Discard Method is enabled by default. To disable the record,
slide the Enable menu to the left to switch the display to No.

System Configuration 11
 Figure 2-4 - Configuration page of Confiscate Item Discard Method

8. Click Save to save the record.

9. To enter additional discard method, repeat steps 2 to 7.

2 .4 . S e tting U p the C onfisca te Ite m

A Confiscate Item is a list of items disallowed on-board the ship. These items is
categorized into various categories, depending on the nature of the items.

2 .4 .1 . C re a ting a C onfisca te Ite m C a te gory

A Confiscate Item Discard Method must be created prior to creating a Confiscate Item
Category.

1. On the main page, click the Setup tab.

2. Click Confiscate Item Setup at the ribbon bar to open the configuration page.
3. Click Add New to create a new record.
4. Enter the Confiscate Item category code.
5. Enter the category name of the Confiscate Item.
6. Enter the category description of the Confiscate Item.
7. The Confiscate Item Category is enabled by default. To disable the record, slide
the Enable menu to the left to switch the display to No.

12 System Configuration
 Figure 2-5 - Configuration page of Confiscate Item Setup
8. Click Save to save the record.
9. To add a new Confiscate Item category, highlight the Item Setup in the tree view
and click Add New.
10. To enter additional item category, repeat steps 2 to 7.

2 .4 .2 . C re a ting a C onfisca te Ite m for e a ch ca te gory

1. Highlight the item type, then click Add.

2. Enter the name of the Confiscate item.
3. Enter the description of the Confiscate item description.
4. Choose a security group from the drop down list to restrict certain group of users
from using this item.

Note: The default value is All User Can Access.

To setup the security group for Confiscate Item, login to
User Security module and assign the relevant group of
users. Refer Appendix A. User Security Group

5. The Item type is default to the selection from the tree view and is enabled by
default.
6. To change the Item type, select the item from the drop down list.
7. By default, the Allow Temporarily Return is disabled. If the item is allow for
temporarily return, then enable by sliding the button to the right, setting it to Yes.
8. Under the Discard Duration section, define the maximum number of days for
items to be kept in store for each reservation categories. The default value is 0 =
never discard.

System Configuration 13
 Figure 2-6 - Confiscate Item Type configuration page

9. Click Save to save the record.

10. To enter additional Confiscate Item, repeat steps 2 to 7.

2 .5 . S e tting U p a S igna ture C a pture D e vice

A Signature Capture device is a device that captures and stores the guest signature
electronically for items that requires acknowledgement.

1. On the main page, click the Setup tab.

2. Click General Setup to open the General Setup window.
3. Check the Prompt signature when confiscate item box, then choose the device
from the drop down list. The common signature capture device supported is
Signotec Omega.
4. Click Save to save the setting.

2 .6 . S e tting U p a Ba rcode S ca nning D e vice

A Barcode Scanning device is use to scan items that are tagged with barcode. This
setup is require only when the Ship tags its confiscated items with a barcode.

1. On the main page, click the Setup tab.

2. Click General Setup to open the General Setup window.
3. In the General Setup window, check the Barcode Reader (RS-232 connection)
box.
4. Choose the device port number, speed, data bits, parity and stop bits.
5. Click Save to save the settings.

14 System Configuration
 Figure 2-7 - Track It General Setup page

2 .7 . S e tting U p the R e port P rinte r

Additional reports required for Track It module are inserted into the database via a
Database Installer update. The additional reports are:
 Track It Return Receipt
 Track It Label
 Tract It Receipt

Figure 2-8 - Track It reports

System Configuration 15
 1. In the Management module, select Options from the menu bar, then click
Hardware tab.
2. Ensure the Report Printer is setup for Labels and Receipts type.

Figure 2-9 - Printer configuration page in Management Hardware setup

2 .8 . C onfiguring the D a ta ba se S e que nce for Ba rcode

P rinting
For barcode label printing, the item ID must be at least 6 digits long. An adjustment
to the start sequence from 100000 is imperative.

1. Open Toad utility, then run below script to re-create the CIL sequence.

DROP SEQUENCE FIDELIO.CNT_CIL;

CREATE SEQUENCE FIDELIO.CNT_CIL

START WITH 100000
MAXVALUE 1000000000000000000000000000
MINVALUE 1
NOCYCLE
CACHE 20
NOORDER;

Commit;

2 .9 . Ba rcode P rinting
For barcode printing, below are the prerequisite DLL’s and fonts.

16 System Configuration
 1. Copy these barcode DLL files and font files to folders C:\Windows\system32
and C:\Windows\SysWOW64.

DLLs:
 Barcode.dll
 u2lbcode.dll
Fonts:
 Interleaved2of5.ttf
 Interleaved2of5Thin.ttf

2 .1 0 . S e tting U p S yste m La be ls
System labels such as Confiscate or Confiscated are configurable according to user
requirement through the Administration module.

1. Select Administration, System Setup, Labels Setup, and then locate label codes
CONF00 and CONF01.

Figure 2-10 - Label setup in Administration module.

2. For each label, highlight the code, enter a new label description, and then click
OK to save the changes.

The label code “CONF00” refers to word “Confiscate” and is displayed on the
following screens:
 Setup menu ribbon bar
 General Setup: ‘Prompt Signature Capture when…’
 Confiscate Item Setup
 Confiscate Item Discard Method
 Confiscate Item Location

System Configuration 17
  Ability to show for ‘Button ‘Confiscate Item’ in menu Confiscate Item

The label code “CONF01” refers to word “Confiscated” and is displayed on the
following screens:
 Overview screen: Total Item Confiscated Today
 Overview screen: Top 10 most confiscated item
 Confiscate Item: Confiscated Item
 Management module: Loyalty/Track It tab, Confiscated Item section

18 System Configuration
 3. Track It
The TrackIt module facilitates the users in recording the confiscated items, storing it
in its designated stores and returning the items at the end of the cruise.

3 .1 . V ie w ing the O ve rvie w S cre e n

The Overview screen is the first screen displayed after logging in. It displays the
statistics of items logged in a bar chart layout.

These are the 5 statistics status that user can view from Overview screen:
a. Item confiscated today
b. Item to be returned today
c. Item discarded today
d. Item on hold, yet to return to passenger
e. Top 10 most confiscated item

Figure 3-1 - Track It Overview screen

3 .2 . W orking w ith C onfisca te Ite m s

3 .2 .1 . Adding a C onfisca te Ite m
1. On the ribbon bar, click Confiscate Item.

Track It 19
 Figure 3-2 - Track It ribbon bar
2. In the Account Search section, search for a passenger’s account using one of the
following methods:
 entering the cabin number or last name
 swiping board card using board card reader
 scanning the barcode using barcode scanner to display the account
information.

Figure 3-3 - Confiscate Item Account Search

Note: To reset the Account Search textbox, press F2.

3. In the Item Type field, choose the item category to display from the drop down
list, and then click OK.

Figure 3-4 - Item Type selection box

4. To search by keyword, enter the keyword in the Item List textbox, and then click
Find.

20 Track It
 Figure 3-5 - Search item using keyword
5. Click Add to add the item to the Confiscated Item list.
6. If the same item is added to the list, a warning message will pop up.
7. Click Yes to add the same item to the list or click No to cancel.
8. Insert any comments/description for the item, and then click Confiscate Item.

Figure 3-6 - Confiscate item comment window

9. If a signature device is connected, the Signotec Omega Signature Capture dialog
box opens. Have the passenger sign on the line, and press the Check icon.

Track It 21
 Figure 3-7 – Sample signature on check out item
10. If the signature device is not connected, then a warning message pops up and
confiscate item is not allowed.
11. The barcode printer prints the item label, plus an item receipt for the passenger.

3 .2 .2 . D e le ting a C onfisca te Ite m

To remove the item from the list, highlight the item, and then click Delete.

3 .3 . M a na ging C onfisca te d Ite m s in G ue st H a ndling

scre e n
Stored information of all confiscated items for the passenger is shown in the
Loyalty/Track It tab on the Guest Handling tab. The figure below shows a record of
all confiscated items for the passenger in the Loyalty/Track It tab on the Guest
Handling screen.

When a passenger has an item confiscated, the item details is displayed in the
Loyalty/Track It tab on the Guest Handling screen.

Figure 3-8 - Confiscated item shown in Guest Handling

22 Track It
 The storage location of the item is displayed when the items are stored.

Figure 3-9 - Confiscated item storage location shown in Guest Handling

The following section describes the record movement in the Loyalty/Track It tab on
the Guest Handling screen.
 When a confiscated item is returned or checked-out temporarily to the
passenger, system removes the record from Confiscated Item section.
 When a confiscated item is checked-in by the passenger, then the system
inserts a record in the Confiscated Item section.

3 .4 . M a na ging C onfisca te d Ite m s in S e curity G a ngw a y

The handling of confiscated items can also be managed and temporarily track returns
items using the Security module.

3 .4 .1 . H a ndling C he ck-O ut a t S e curity G a ngw a y

Passengers are prompted to checkout or have their items temporarily returned when
going ashore.

To checkout an item, click Return.

If a passenger does not wish to checkout their item, click Close to exit.

Figure 3-10 - Check-out handling at Security Gangway

Track It 23
 3 .4 .2 . H a ndling C he ck-In a t S e curity G a ngw a y
Users are prompted to check-in the items when passengers return from shoreside.

Click Collect to check in the items.

If a user does not wish to collect the items from the passenger, click Close to exit.

Figure 3-11 - Check-in Handling in Security Gangway

The following section describes the movement activity at Security Gangway:
1. For passenger going ashore: - System changes the on-board status to shore-side
without prompting the confiscated item list if a passenger checks out the item
from the store location.
2. For passenger returning on-board: System changes the status from shore-side to on-
board without prompting the confiscated item list when confiscated items are
checked in upon returning from shore-side.
3. For expected check out passenger leaving for shore-side that did not collect their
confiscated item: - System prompts a reminder at gangway for items to be collected
before status can be change.

24 Track It
 Figure 3-12 - Reminder for collection of confiscated item for Departing passenger

Note: The reminder prompt can be configured in the

Administration module, Security Alert Setup menu.

3 .5 . Acce ssing S tore d Ite m s

1. Click Store Item to open the Store Item window.

Figure 3-13 - Store Item main page

Note: For Items not stored in a designated location, it is

listed in the Item List.

2. The Item List can be filtered using these options:

 Item Type: On the drop down list, then check the items to display.
 Debark date: Select a date on the calendar to display items stored on that
date.

Track It 25
  Item ID: Use the barcode scanner or manually enter the item ID in the
textbox.

Figure 3-14 - Search item by Item ID

Note: If manually entering or scanning, then the Item

Type and Debark Date options are disabled.

3. Choose a store location from the dropdown list for the confiscated items.
4. Click Store Item.

Figure 3-15 - Store Item main page

5. A confirmation message is displayed stating that the item is registered to the

selected store. Click OK to close.

26 Track It
 6. The Store location of the selected confiscated item is shown under Item
Location.
7. To view all previously stored items, slide the Include Already Stored Item to the
right, turning the option to Yes. Stored items are now displayed on the Item List
grid.

Figure 3-16 - Include items already stored

3 .6 . C he cking out C onfisca te d Ite m s

It is possible to temporarily return some of the confiscated items to passenger before
they go ashore. A good example of this would be camping equipment or supplies
such as cooking utensils.

1. Click Return Item to open the Return Item window.

Track It 27
 Figure 3-17 - Return Item main page
2. From the Return Item screen, search the passenger account and choose the item
to check-out. Items allowed for temporarily return have a Yes in the Allow
Temporary Return column.

Figure 3-18 - Check Out Item main page

3. Click Check-Out to check out the item. A prompt indicating the number of items
being check out pops up. Click OK to close the prompt.
4. The system updates the Temporary Returned Date column with the date and
time the item was checked-out.

Figure 3-19 - Indicator of items temporarily return date/time

28 Track It
3 .7 . C he cking In C onfisca te d Ite m s
Items that were checked-out must checked back in after passengers return from
shore-side.

1. From the Return Item screen, search the passenger’s account.

2. Switch the Include History to Yes to display previously checked-out item.

Figure 3-20 - Checked In item page

3. Click Check-In.
4. Click OK when a dialog box with confirmation on the number of items checked-
in appears.
5. The Temporary Returned Date is then reset to null.

Figure 3-21 - Updated information on Temporarily Returned date

3 .8 . R e turning C onfisca te d Ite m s

Items that were confiscated must be returned when passengers leave for shore or
depart at the end of the cruise.

1. At the ribbon bar, click Return Item.

2. In the Account Search section, search for a passenger’s account using one of
these option:
 Cabin Number
 Last name
 Swipe or scan board card

Track It 29
 Figure 3-22 - Return Item main page

Note: To reset the Account Search screen, press F2.

3. Locate the item by entering the item ID in the Search Criterial Item ID textbox,
and then click Search.
4. Insert the return comments, if any.

Figure 3-23 - Return Item comment field

5. A warning dialog box pops up if the comment is empty.

6. Click Return Item to return the confiscated item to passenger.
7. If not all items were returned, system prompts for confirmation whether to
proceed with selected item(s). Click Yes to proceed or No to return to previous
screen.

30 Track It
 8. Click OK when a dialog box with confirmation on the number of item returned
appears.
9. The system sends a return item receipt to the printer and time stamps the
returned date/time in the Item List.

Figure 3-24 - Updated date/time field of returned item

10. If a returned item barcode is scan, a dialog box indicating the date/time item were
return pops up.

3 .9 . U ndoing R e turne d Ite m s

An item returned accidentally to a guest can be undone through the Return Item
function.

1. In the Return Item screen, search for the passenger account.

2. Switch the Include History to Yes. Items returned to guests are displayed in the
Item List grid with the date and time shown in the Date Returned/Discard
column.

Figure 3-25 - Undo Items List with history

3. Select the item and then click Undo Return.
4. Click OK to confirm the number of returned items to undo.
5. The Date Returned/Discarded column is then reset to null.

Figure 3-26 - Return Item date/item reset to null

Track It 31
 3 .1 0 . S how ing a n Ite m 's Activity Log
This function displays all logged activities for the highlighted item, by item or
passenger.

1. From the Return Item screen, search for the passenger account.
2. Highlight the item in the Item List grid, then click Show Log.

Figure 3-27 - Show Log page

A Track It Item Log window opens, displaying the logged activities of the
selected item.

Figure 3-28 - Sample of Show Log by items

3. Click Close to exit..

32 Track It
3 .1 1 . S how ing a P e rson’s Activity Log
1. In the Return Item screen, search for the passenger account, and then click Show
Log Person.
2. A Track It Item Log - Person window opens, displaying all the items activities for
the passenger.

Figure 3-29 - Sample Show Log by person

3. Click Close to exit.

3 .1 2 . P roce ssing C onfisca te d Ite m s by Ba tch

This Quick Confiscate function is processes confiscated items by batch instead of
individually by passenger. It is mainly used for mass passport collection upon check-
in.

1. Click Quick Confiscate to open the Quick Confiscate window.

Track It 33
 Figure 3-30 - Quick Confiscate dialog window
2. Select an item from the Item drop down list.
3. Click Add Guest to open the Multiple Accounts Selection window.

Figure 3-31 - Quick Confiscate Multiple account selection window

4. Use the available options to filter the list of passengers:
 Status: Refers to the reservation status either Checked-In or Reservation.
 Account Type: Refers to the type of accounts such as Guest, Crew, Group or
System Account.
 Pre-Selection: Refers to the Quick Posting Templates setup in Administration
module. For Example: filter all passenger with nationality = US.
5. Passenger that match the filter are shown in the Non-Selected Accounts list.

34 Track It
 Figure 3-32 - Quick Confiscate Multiple Account selection filter
6. Click Add All to transfer the selected passenger to the Selected Accounts, then
click OK to process.

Figure 3-33 - Quick Confiscate Selected Accounts window

Track It 35
 7. The selected passengers are now added to the Item List.

Figure 3-34 - Sample Quick Confiscate selected passenger list

8. To add more guests into the Item List, click Add Guest to select more guest
account.
9. Once all guests are in the Item List, click Confiscate Item.
10. Click Yes to complete the process.

Note: For mass collection, a confiscated item receipt

will not be printed.

3 .1 3 . P roce ssing R e turne d/C he cke d O ut Ite m s by Ba tch

The Quick Return function processes items to be returned in batch instead of
individually by passenger. This is specially used for passport mass return upon
check-out or temporary return for shore leave.

1. Click Quick Return to open the Quick Return Item window.

36 Track It
 Figure 3-35 - Quick Return Item
2. Select an item from the Item drop down list.
3. Click Search Check-In Only to display all the confiscate items base on checked-
in status and item selected.

Figure 3-36 - Search Check-In Only menu

4. If return item is for checked-out passengers, then click Search Check-Out Only.
5. Further filter is available using Debark Date or Guest Type.

Figure 3-37 - Quick Return filter by Debark Date/Guest Type

Track It 37
 6. To highlight the Item List, check the box on the menu header.

Figure 3-38 - Return Item List selection

7. Insert a comment in the Return Comments textbox.
8. Click Return Item to return selected items in batch.
9. Click OK to confirm the total number of items returned. This updates the Date
Returned/Discarded column with the actual process date/time.
10. Mass check-out of the selected item is possible by clicking on Check-Out Item. A
window with total number of items check out pops up and the Temporary
Returned Date column is updated with item check out date and time.
11. To use a barcode scanner to return an item in Quick Return function, choose
either Auto Check-in/Out or Auto Return item in Barcode Scan Action menu.

Figure 3-39 - Barcode Scan Action selection

12. Scan the barcode label, and then click OK to confirm the date/time of the
returned item.

38 Track It
 Figure 3-40 - Barcode scan item return confirmation

3 .1 4 . D isca rding C onfisca te d Ite m s

This Discard Item function is used to dispose confiscated items from the Ship’s store
when its storage period expires.

1. Click Discard Item to open the Discard Item window. All confiscated items that
exceeds the maximum storage duration is listed in the Item List grid.

Figure 3-41 - Discard Item window

2. In the Search Criteria section, filter the item to display with these options:
2.1. Item type

Track It 39
 2.2. Store location
2.3. Guest type

Figure 3-42 - Discard Item search criteria options

3. To view passenger/crew account that has checked-out, slide the Only for
Pax/Crew which had check-out to Yes. The Item List refreshes based on the new
search criteria.

Figure 3-43 - Discard Item 'Only for Pax/Crew which had check-out' option
4. To search by Item ID, enter the ID in the textbox, and then click Search.
5. To include items that were already discarded in the Item List, slide the Include
Discarded Item to Yes.

Figure 3-44 - Discard Item 'Include Discarded Item' option

6. To discard items, select a method from the Discard Method drop-down list.

Figure 3-45 - Discard Method selection box

40 Track It
 7. Highlight the item to discard from the ship, and then click Discard Item.
8. Click Yes to confirm discarding the selected item.
9. Click OK to confirm the number of items being discarded.
10. The Date Returned/Discarded and Discard Method column is timestamped with
actual date/time system discard the items.

Figure 3-46 - Updated information on Discard Item

3 .1 4 .1 . U ndoing D isca rde d Ite m s

1. To undo the discarded item, select a discarded item from Item List.
2. Click Undo Discard.

Figure 3-47 - Undo Discard Item option

3. Click Yes to confirm.
4. Click OK to confirm the total number of items..
5. The timestamp in The Date Returned/Discarded and Discard Method column is
removed from the selected item.

Track It 41
 Figure 3-48 - Updated information on Discard Item

3 .1 5 . V ie w ing, P rinting, a nd E xporting R e ports

Reports are added in Administration module under report group ‘Track It’ and they
are printable from Track It module.

Figure 3-49 - Report dialog window

1. To view the available reports, click Reports.
2. To print a report, select the report, and, then click Print.
3. To view a report, select the report, and then click on Preview tab.
4. To export the report, select the report, and then click on Export.

3 .1 6 . P urging D a ta
All confiscated item records stored in CIL table that no longer have account
association with RES/UXP will be purge by the ADPI interface during the daily
purging routine.

42 Track It
Appendix A. User Security Group
This section describes the user security access group, which prevents the user from
accessing or viewing confiscated items in Item Type, Item and Item List in Confiscate
Item, Store Item, Return Item, Discard Item, Quick Confiscate and Quick Return
screen. These access groups coexist with Item configuration on the Setup tab. The
security privilege is assigned in the User Security module.

Figure A-50 - User Access group assignment

Figure A-51 - User Security Reference

For users without no access rights assigned, the system displays a warning ‘You have
not access to view this item. Please consult your System Administrator for access’ when
searching or scanning for confiscated item.

Track It 43
 Figure A-52 - User Security access prompt

Table A-1 – Track It Item Security Access Group

Security Reference No Description

4411 Confiscate Item Security Group 1
4420 Confiscate Item Security Group 10
4412 Confiscate Item Security Group 2
4413 Confiscate Item Security Group 3
4414 Confiscate Item Security Group 4
4415 Confiscate Item Security Group 5
4416 Confiscate Item Security Group 6
4417 Confiscate Item Security Group 7
4418 Confiscate Item Security Group 8
4419 Confiscate Item Security Group 9

Table A-2 – Track It Functionality Access Rights

Security Reference No Description

4424 Confiscate Item
4422 Confiscate Item Discard Method Setup
4421 Confiscate Item Location Setup
4423 Confiscate Item Setup
4426 Discard Item
4428 General Setup
4425 Return Item
4427 Store Item

44 Track It
Appendix B. Parameters
This section describes the Parameters available to the Track It module. They are
accessible the Administration module under System Setup, Parameter.

P AR _ G R O U P T ra ck It
Table B-3 - PAR Group Track It

PAR Name PAR Value Description

Prompt Signature during confiscate 0, 1 0-No signature require,1-Signature require
item

Track It 45