RTO No: 91223

Assessment Task 1

BSBHRM613 Contribute to the development

of learning and development strategie
Assessment Task 1 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment
tasks.
Raichal Lina Kumar
Student name

SCS4226
Student ID number

RKumar
Student signature

15/09/2024
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
RKumar
Student signature

15/09/2024
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
Questions
Provide answers to all of the questions below:

1.Describe three consultation and communication processes that a company could use to support
and encourage staff to contribute to policy and procedure development processes.
 Information and Consultation of Employees (ICE): Based on UK regulations, ICE gives
employees the right to request that their employer informs and consults them about
organizational issues. Employers can set up employee forums and use effective methods
for running them.
 Health and Safety Committees and Toolbox Meetings: Establishing health and safety
committees and conducting regular “Tool Box” meetings allow staff to participate in safety-
related discussions. These forums encourage input and collaboration on safety policies
and procedures.
 Regular Updates and Team Meetings: Companies can provide regular updates to the
workforce through channels like email broadcasts or newsletters. Additionally, team
meetings with standing agenda items related to policy development foster open
communication and staff involvement.

Information and Consultation of Employees | CIPD

WHS Consultation and Communication Mechanisms - WHS Consulting
(whsconsultinghunter.com.au)
Consultation and communication (dmp.wa.gov.au)

2.Describe the contemporary approach of design thinking to organisational learning strategy

development.
 Understanding: In this phase, organizations explore their business context and empathize
with employees’ needs. By looking at learning and development from the employee’s
perspective, they gain insights into what’s possible and necessary.
 Ideation and Prototyping: Design thinking encourages rapid prototyping. Organizations
generate multiple ideas and create prototypes for learning solutions. This iterative process
ensures that the solution aligns with both learner and business needs.
 Testing and Refinement: Organizations test the prototypes with employees, gather
feedback, and refine the solutions. This human-centered approach ensures that the
learning strategy addresses real needs effectively.

Online Leadership and Management Courses | HBS Online (bing.com)

3.Identify and describe two organisational learning theories that can be used as a basis for
developing an organisational learning strategy.
I. Experiential Learning Theory:

o Concept: Experiential learning theory, proposed by David Kolb, emphasizes

learning through direct experience and reflection.

o Key Elements:

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
  Concrete Experience: Learning occurs by engaging in real-world activities
and encountering situations.

 Reflective Observation: Learners reflect on their experiences, analyze

outcomes, and draw insights.

 Abstract Conceptualization: Learners create theories or models based on

their reflections.

 Active Experimentation: Applying new knowledge in practice and testing

hypotheses.

o Application: Organizations can encourage experiential learning by providing

opportunities for employees to learn from their work experiences, collaborate, and
reflect on their actions1.

II. Adaptive and Generative Learning Theory:

o Concept: This theory, associated with Chris Argyris and Donald Schön,
distinguishes between single-loop and double-loop learning.

o Single-Loop Learning: Involves making minor adjustments to existing practices

based on feedback. It’s reactive and focuses on fixing problems.

o Double-Loop Learning: Goes beyond surface adjustments. It questions underlying

assumptions, norms, and mental models. Organizations adapt and innovate by
challenging the status quo.

o Application: Organizations can foster adaptive learning by encouraging continuous

improvement (single-loop) and generative learning by promoting critical reflection
and questioning fundamental assumptions (double-loop)

Organizational Learning Theory: How Organizations Acquire and Use Knowledge to

Improve Their Performance · Eduflow blog

4.Describe the importance of continuous improvement as part of a company’s organisational

learning strategy and outline three types of continuous improvement processes that could be
used to undertake this.
 Importance of Continuous Improvement:

o Competitive Edge: Organizations that embrace continuous improvement gain a

competitive edge by consistently enhancing processes, products, and services.
o Innovation: It encourages innovation by challenging the status quo and seeking
better ways of doing things.
o Employee Engagement: A culture of continuous learning boosts employee
engagement and satisfaction.
o Adaptability: It enables organizations to respond effectively to market changes and
demands.

 Types of Continuous Improvement Processes:

o PDCA (Plan-Do-Check-Act): A cyclical process involving planning, implementing,

evaluating, and adjusting to improve processes.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
 o Kaizen: A Japanese term for continuous improvement, emphasizing small,
incremental changes across all levels of the organization.
o Lean Six Sigma: Combines Lean principles (eliminating waste) with Six Sigma
(reducing defects) to optimize processes and enhance quality.

How continuous improvement can build a competitive edge (mckinsey.com)

Effective Strategies For Continuous Learning In Organizations (trainingpros.com)
What is Continuous Improvement? Definition, Model, Methodology, Process and
Examples (ideascale.com)
10 Continuous Improvement Principles (+ How to Utilize Them NOW) (process.st)

5.Describe three evaluation strategies that can be used for reviewing organisational learning
strategy.
 Strategic Approach to Evaluation:

o This involves having a clear vision for evaluation, fostering a culture of learning
within the organization, and ensuring a compelling and cogent strategy.

o Coordinated evaluation and learning activities are essential, along with creating a
supportive environment.

 Knowledge-Based Assessment:

o Evaluate the strengths and weaknesses of your organization’s knowledge base.

o Identify areas where reinforcement is needed to enhance learning.

 Learning Climate Assessment:

o Assess the work culture’s effect on learning.

o Consider how the organization’s climate supports or hinders the adoption of new
knowledge and practices.

Building_an_Evaluation_System.pdf (betterevaluation.org)

The Systems Thinker – The Learning Organization Journey: Assessing and Valuing
Progress - The Systems Thinker

6.Describe two quality management compliance requirements relating to organisational learning.

 Define Real Requirements:

o Clearly specify what’s needed for each business process to achieve its objectives.

o Focus on driving high customer satisfaction and streamline processes to minimize

unnecessary steps.

 Document Everything:

o Document business processes and ensure stakeholder review and approval.

o Written documentation helps maintain alignment and consistency across the

organization.

10 Easy Steps to Quality Management System Compliance | QAD Blog

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
7.Identify and describe two international compliance requirements relating to e-learning.
 General Data Protection Regulation (GDPR):

o Description: GDPR is a regulation in the European Union (EU) that governs

data protection and privacy for all individuals within the EU and the European
Economic Area (EEA). It also addresses the transfer of personal data outside
the EU and EEA areas.

o Relevance to E-Learning: E-learning platforms that collect, store, or process

personal data of EU citizens must comply with GDPR. This includes ensuring
data security, obtaining explicit consent from users, providing the right to
access and delete personal data, and reporting data breaches within 72 hours.

2. Section 508 of the Rehabilitation Act (U.S.):

o Description: Section 508 requires federal agencies to make their electronic and
information technology (EIT) accessible to people with disabilities. This
includes websites, online training, and other digital content.

o Relevance to E-Learning: E-learning content must be accessible to all users,

including those with disabilities. This involves providing alternative text for
images, ensuring keyboard navigability, and using accessible multimedia
content. Compliance with Section 508 ensures that e-learning platforms are
inclusive and cater to a diverse audience.

eLearning Compliance Training: Understanding The Latest - eLearning Industry

Compliance and Standards - eLearning Learning

8.Review the following documents:

https://www.vrqa.vic.gov.au/Documents/VETEssecondstandrdsgdcont.pdf
https://www.asqa.gov.au/standards/chapter-4
In relation to conducting assessment, review and list the compliance requirements and
obligations under each framework.
Also list and describe the principles of assessment and the rules of evidence as part of your
review.
VRQA (Victorian Registration and Qualifications Authority) Standards:
 Compliance Requirements:
o Fair Assessment- ensure assessments are fair and equitable for all learners
o Transparency- Clearly communicate assessment criteria and processes
o Competency-Based Assessment- assessments must align with competencies
outlined in the relevant training package
ASQA (Australian Skills Quality Authority) Standards:

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
  Compliance Requirements:
o Validity- ensure assessments accurately measure what they are intended to
measure
o Reliability- ensure consistent results across different assessors and learners
o Flexibility- accommodate different learning styles and contexts

Principles of Assessment
 Fairness- ensure all learners have an equal opportunity to succeed.
 Flexibility- adapt assessments to meet individual learner needs
 Validity- ensure assessments measure the competencies they intend to
 Reliability- ensure consistent assessment outcomes
Rules of Evidence:
 Validity- evidence must relate directly to the assessment requirements
 Sufficiency- collect enough evidence to support a judgement of competency
 Authenticity- ensure evidence is the learner’s own work
 Currency- evidence must reflect the learner's current skills and knowledge

9.Review the documents in the previous question, as well as the following:

https://www.iste.org/standards/for-educators
In relation to learning resources, review and list compliance requirements and obligations
under each framework, as well as best practice standards for learning resources as per the
international standards as above.
List and explain at least three criteria that you would use to source learning resources based
on these standards.
VRQA Standards:
 Compliance Requirements
o Accessibility- ensure learning resources are accessible to all learners
o Quality- maintain high quality resources that support the learning outcomes
o Relevance- ensure resources are up-to-date and relevant to current industry
standards
ASQA Standards:
 Compliance Requirements
o Consistency- ensure learning resources consistently support the training and
assessment strategies
o Compliance- resources must comply with the regulatory standards and
training package requirements.
o Review- regularly review and update resources to maintain quality and
relevance
ISTE Standards:
 Compliance Requirements
o Engagement- resources should engage learners and support interactive
learning
o Inclusivity- ensure resources are inclusive and support diverse learning needs

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
 o Innovation- utilize innovative tools and technologies to enhance learning

Best Practice Standards:

 Relevance- resources should be current and aligned with industry needs
 Quality- ensure resources are high quality and provide clear, accurate information
 Accessibility- ensure resources are accessible to learners, including those with
disabilities.
Criteria for Sourcing Learning Resources:
 Alignment with Standards- ensure resources comply with relevant standards and
regulations
 Quality and Accuracy- choose resources that are high-quality and provide accurate,
reliable information
 Accessibility and Inclusivity- select resources that are accessible and cater to diverse
learning needs

10.Identify and describe an example of each of the below that would be relevant to a person
working in a learning and development role. Describe how each is relevant.

a. Legislation: Equal Opportunity Act 2010 (Victoria)

 Description- this Act ensures that all individuals have equal access to
employment, education and services without discrimination based on attributes
such as age, gender, race or disability.
 Relevance- learning and development professionals must ensure that training
programs are inclusive and accessible to all employees, promoting a diverse and
equitable workplace.
b. Code of practice: Code of Practice for Disability Service Providers
 Description- this code outlines standards for providing services to people with
disabilities, ensuring respect, accessibility and inclusion
 Relevance- Learning and development roles must incorporate these principles to
develop training programs that are accessible and accommodating to employees
with disabilities.
c. National standards: Australian Quality Training Framework (AQTF)
 Description- the AQTF sets out the standards for vocational education and traing
providers to ensure high-quality education and training services.
 Relevance- ensures that training programs and qualifications provided by learning
and development professionals meet national quality benchmarks, enhancing
credibility and effectiveness

11.Identify and describe two technology and systems requirements that should ideally be in place
to facilitate the implementation of an organisational learning strategy.
 Learning Management System (LMS)

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
An LMS is essential for managing, delivering, and tracking educational courses or training
programs. It provides a centralized platform where employees can access learning materials,
complete courses, and track their progress. Key features of an LMS include:

o Content Management: Organize and distribute learning materials such as videos,

documents, and interactive modules.
o Progress Tracking: Monitor employee progress and performance through
assessments and quizzes.
o Reporting and Analytics: Generate reports on learning outcomes, participation
rates, and skill development.
 Collaboration and Communication Tools

Effective organizational learning often requires collaboration and knowledge sharing among
employees. Tools that facilitate communication and collaboration can significantly enhance learning
experiences. These tools include:

o Intranet Platforms: Provide a space for employees to share knowledge, best

practices, and resources.
o Video Conferencing: Enable virtual training sessions, workshops, and meetings.
o Social Learning Platforms: Encourage peer-to-peer learning and community
building through discussion forums, chat features, and social media integration.

7 Learning Technology Strategies to Achieve Engagement and Maximize Impact - Training Industry

How to Align Organisational Capabilities with Strategic Learning | Acorn PLMS

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBHRM613 Contribute to the development of learning and development strategies
Assessment Task 1: Checklist

Student’s name: Raichal Lina Kumar

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date: