Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service and maintaining high customer satisfaction ratings. He has worked for companies like Concentrix and Teleperformance, where he effectively resolved customer inquiries and complaints. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and CRM software.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service and maintaining high customer satisfaction ratings. He has worked for companies like Concentrix and Teleperformance, where he effectively resolved customer inquiries and complaints. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and CRM software.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service and maintaining high customer satisfaction ratings. He has worked for companies like Concentrix and Teleperformance, where he effectively resolved customer inquiries and complaints. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and CRM software.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service and maintaining high customer satisfaction ratings. He has worked for companies like Concentrix and Teleperformance, where he effectively resolved customer inquiries and complaints. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and CRM software.
Phone: +91 9073175082 Addess: INDIA, KOLKATA, BC- 77 Mahendra Apartment Kamal Park Kestopur Mail: subhammittal1219@gmail.com
I am a highly motivated and experienced Customer Support Specialist with over 2+ years in the customer service field. I have a proven track record of providing excellent customer service, resolving customer queries and complaints, and maintaining customer satisfaction. My greatest strengths are my ability to communicate effectively in both verbal and written form, along with my passion for problem-solving and problem-solving skills.
I am a quick learner who is able to adjust quickly to new technologies and processes. In my current role as Customer Support Specialist, I have achieved an impressive 99% customer satisfaction rating by delivering timely and accurate solutions to customers. Additionally, I have been recognized for helping my team save time, money, and resources through developing efficient customer service processes. My experience has provided me with the necessary skills to be an excellent fit for this role.
EXPERIENCE
October 2021 - January 2022 Concentrix Daksh India Private limited / India, Kolkata
Customer Service Advi- As a Customer Service Advisor at Concentrix Daksh India Private Limited, I was responsible for providing sor excellent customer service and resolving any issues or concerns that customers may have had. Through effective communication and problem-solving skills, I was able to ensure customer satisfaction and maintain a positive image for the company.
• Assisted customers with inquiries and complaints
• Handled high volume of calls in a fast-paced environment
• Utilized company's CRM system to document interactions
• Achieved high customer satisfaction ratings
February 2022 - May 2023 Teleperformance Global Services Private limited / India, Kolkata
Customer Service Asso- As a Customer Service Associate at Teleperformance Global Services Private Limited, I was responsible ciate for providing exceptional customer service to clients from various industries. My main duties included handling customer inquiries and complaints, resolving issues in a timely and professional manner, and maintaining a high level of customer satisfaction. I also collaborated with team members to improve processes and achieve company targets.
• Collaborated with team members to optimize processes
• Achieved company targets for customer service metrics
June 2023 - April 2024 Working Panda / India, Kolkata
Customer Service Asso- As a Customer Service Associate at Working Panda, India from June 2023 to April 2024, I had the opportu- ciate nity to provide exceptional service to customers and contribute to the success of the company. In this role,
I was responsible for handling customer inquiries and complaints, resolving issues in a timely manner, and maintaining a positive and professional demeanor at all times.
• Responded to customer inquiries via phone and email
• Resolved customer complaints effectively
• Maintained accurate records of customer interactions
• Collaborated with team members to improve overall customer experience
EDUCATION
January 2018 - September Vinayaka Missions University / India, Tamil Nadu
2021 Graduated with a BSc in Hospital Management from Vinayaka Missions University, Tamil Nadu, India, in Bachelor of Science (BS) September 2021.
SKILLS
Customer Service Expert Knowledge of CRM software Skillful
