Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service across various channels. He has achieved a 99% customer satisfaction rating and has worked with companies like Concentrix, Tech Mahindra, Teleperformance, and Sree Maa Enterprises. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and customer service.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service across various channels. He has achieved a 99% customer satisfaction rating and has worked with companies like Concentrix, Tech Mahindra, Teleperformance, and Sree Maa Enterprises. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and customer service.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service across various channels. He has achieved a 99% customer satisfaction rating and has worked with companies like Concentrix, Tech Mahindra, Teleperformance, and Sree Maa Enterprises. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and customer service.
Subham Mittal is a Customer Support Specialist with over 2 years of experience in providing excellent customer service across various channels. He has achieved a 99% customer satisfaction rating and has worked with companies like Concentrix, Tech Mahindra, Teleperformance, and Sree Maa Enterprises. Subham holds a BSc in Hospital Management and possesses strong skills in communication, problem-solving, and customer service.
Phone: +91 7003679767 Addess: INDIA, KOLKATA, BC- 77 Mahendra Apartment Kamal Park Kestopur Mail: babin.subham@gmail.com
I am a highly motivated and experienced Customer Support Specialist with over 2+ years in the customer service field. I have a proven track record of providing excellent customer service, resolving customer queries and complaints, and maintaining customer satisfaction. My greatest strengths are my ability to communicate effectively in both verbal and written form, along with my passion for problem-solving and problem-solving skills.
I am a quick learner who is able to adjust quickly to new technologies and processes. In my current role as Customer Support Specialist, I have achieved an impressive 99% customer satisfaction rating by delivering timely and accurate solutions to customers. Additionally, I have been recognized for helping my team save time, money, and resources through developing efficient customer service processes. My experience has provided me with the necessary skills to be an excellent fit for this role.
EXPERIENCE
September 2020 - December Concentrix Daksh India Private limited / India, Kolkata 2020 As a Customer Service Advisor I, at Concentrix Daksh India Private limited, I was responsible for providing Customer Service excellent customer service to clients through various channels including phone, email, and chat. I ensured Advisor I prompt resolution of customer inquiries and complaints, maintaining a high level of professionalism and empathy throughout all interactions.
• Provided exceptional customer service through multiple channels
• Resolved customer inquiries and complaints promptly
• Maintained professionalism and empathy during all interactions
• Collaborated with team members to improve overall customer experience
July 2021 - December 2021 Tech Mahindra / India, Kolkata
Customer Service As a Customer Service Representative at Tech Mahindra in India from July 2021 to December 2021, I Representative was responsible for providing excellent customer service to clients of various industries. I effectively communicated with customers through multiple channels and resolved their inquiries and issues in a timely manner.
• Assisted customers via phone, email, and chat
• Resolved technical and non-technical issues
• Maintained a high level of professionalism and empathy
• Achieved high customer satisfaction ratings
February 2022 - July 2023 Teleperformance Global Services Private Limited / India, Kolkata
Customer Service As a Customer Service Associate-Non Voice at Teleperformance Global Services Private Limited, I was Associate-Non Voice responsible for delivering exceptional customer service to clients through email and chat support. My excellent communication skills and ability to multitask allowed me to efficiently handle customer inquiries and resolve issues in a timely manner. • Assisted customers through email and chat support
• Provided prompt and accurate information to clients
• Resolved customer complaints and inquiries
• Maintained high levels of customer satisfaction
• Trained new team members on company processes
• Collaborated with cross-functional teams to improve customer experience
August 2023 - April 2024 Sree Maa Enterprises / India, Kolkata
Chat Support Executive As a Chat Support Executive - Email at Sree Maa Enterprises, I had the opportunity to utilize my strong - Email communication and problem-solving skills to provide efficient and effective support to customers via email. My role required me to handle a high volume of customer queries and concerns in a timely and professional manner, while also ensuring customer satisfaction.
• Responded to customer emails promptly
• Assisted customers with product inquiries and troubleshooting
• Resolved customer complaints and issues
• Maintained accurate records of customer interactions
• Collaborated with other team members to improve processes
• Trained new employees on email support procedures
EDUCATION
January 2018 - September Vinayaka Missions University / India, Tamil Nadu
2021 Graduated with a BSc in Hospital Management from Vinayaka Missions University, Tamil Nadu, India, in Bachelor of Science (BS) September 2021.
SKILLS
Customer Service Expert Knowledge of CRM software Skillful
(Language and Globalization) Jan Blommaert, Sirpa Leppänen, Päivi Pahta, Tiina Räisänen (Eds.) - Dangerous Multilingualism - Northern Perspectives On Order, Purity and Normality
