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Unit 1 Notes

The document provides an overview of technical communication, defining it as the process of conveying complex information clearly to specific audiences. It outlines the purposes, processes, types, barriers, and differences between technical and general communication. Key components include sender, encoding, message, channel, decoding, receiver, and feedback, along with various styles and barriers that can affect communication.

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71 views

Unit 1 Notes

The document provides an overview of technical communication, defining it as the process of conveying complex information clearly to specific audiences. It outlines the purposes, processes, types, barriers, and differences between technical and general communication. Key components include sender, encoding, message, channel, decoding, receiver, and feedback, along with various styles and barriers that can affect communication.

Uploaded by

jennisorathiya
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Vishwakarma Government Engineering College

BE, Sem-2, Subject: English for Technical Communication (BE02000021)

Unit : 1 (Introduction to Technical Communication)


Lecture Notes

Communication
Definitions:
 Communication is the process of sending, receiving, and understanding messages through
verbal, non-verbal, written, or visual means to share information, thoughts, ideas, or emotions
between individuals or groups.
 Communication is a process of exchanging emotions, ideas, thoughts, opinions, etc between
sender and receiver through accepted codes of symbols.
Purposes:
 The purposes of communication include sharing information, expressing emotions, building
relationships, influencing others, and facilitating decision-making.

Process/Cycle

[Sender] → [Encoding] → [Message] → [Channel] → [Decoding] → [Receiver]


↑ ↓
← ← ← ← ← ← [Feedback] ← ← ← ← ← ← ← ← ← ← ← ← ←

Sender: The person or entity initiating the communication.


Encoding: Converting thoughts or ideas into a communicable message.
Message: The information being conveyed.
Channel: The medium used to transmit the message (e.g., speech, text, email).
Decoding: Interpreting and understanding the message.
Receiver: The person or group for whom the message is intended.
Feedback: The receiver's response, ensuring the message was understood correctly.
Noise: Any interference that distorts or disrupts the message during transmission.

Types of Communication as per Flow


- Downward, Upward, Horizontal, Crosswise, Grapevine Communication

Types of Communication as per Persons involved


- Interpersonal, Intrapersonal, Extra-personal, Organizational, Mass Communication

Types of Communication as per Manner/Style


VERBAL – Oral and Written communication
NON-VERBAL – Kinesics, Proxemics, Chronemics, Paralinguistics, Appearance
 Kinesics : gestures, postures, facial expressions, body language, eye contact, haptics
 Proxemics : intimate space, personal space, social space, public space
 Chronemics : time, pauses, silences, punctuality, response time
 Paralinguistics : tone, pitch, voice modulation, rate of speech, intonation, stress

Barriers to Communication
 Physical Barriers: discomfort, noise, disturbance, physical distraction
 Psychological Barriers: mental disturbance, over emotional, anxiety, over confidence
 Linguistic Barriers: different/difficult language, jargon language
 Cultural Barriers: cultural differences, social norms, misinterpretation
 Inter-personal Barriers: ego, prejudice, pre-notions, lack of trust, poor listening skills
PREPARED BY DR VASEEM QURESHI (ASST PROF, ENGLISH, S&H DEPT, VGEC) 1
Technical Communication

Definition: Technical communication is the process of conveying complex, specialized, or technical


information in a clear, concise, and accessible manner to specific audiences, often through documents
like manuals, reports, instructions, and digital content to support understanding, decision-making, and
task completion.

Purposes: The purposes of technical communication are to inform, instruct, persuade, document, and
facilitate decision-making.

Difference between Technical and General Communication

Aspect General Communication Technical Communication

Purpose Expresses thoughts, emotions, or Conveys specialized, factual, and structured


information for social or personal information for professional or academic use.
interaction.
Audience General public, friends, family, or Engineers, scientists, professionals, or specific
colleagues. stakeholders.
Language Informal, conversational, and Formal, precise, objective, and structured.
Style flexible.
Content Can include everyday topics, Focuses on technical data, procedures, reports,
opinions, or emotions. and professional documentation.
Format & Less rigid, varies based on the Uses standardized formats like reports, manuals,
Structure context. research papers, and specifications.
Tone Friendly, persuasive, or Neutral, factual, and objective.
expressive.
Medium Verbal, written, or digital (e.g., Reports, proposals, user manuals, technical
emails, messages, conversations). documentation, research papers, etc.
Use of Minimal or none, understandable Heavy use of domain-specific terminology and
Jargon to a general audience. technical jargon.
Examples Casual conversation, social media Engineering reports, scientific papers, project
posts, personal emails. documentation, business correspondence.

PREPARED BY DR VASEEM QURESHI (ASST PROF, ENGLISH, S&H DEPT, VGEC) 2

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