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Tanishq Jewelry is celebrating its 31st anniversary by offering a free gift to 10,000 customers each day, requiring confirmation of their address and name. The company assures customers that there are no shipping fees and encourages feedback after delivery. The document also includes responses to common customer inquiries regarding privacy, participation, and potential fraud concerns.

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7 views

calling script

Tanishq Jewelry is celebrating its 31st anniversary by offering a free gift to 10,000 customers each day, requiring confirmation of their address and name. The company assures customers that there are no shipping fees and encourages feedback after delivery. The document also includes responses to common customer inquiries regarding privacy, participation, and potential fraud concerns.

Uploaded by

ar8454380
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Good morning, Madam or Sir:-

This is *** From Tanshqi jewelry. Mumbai headquarters. tanishq jewelry are celebrating there 31
anniversary. during which we will provide a small gift to 10000 customers each day.Your phone
number are also registered in our system.
So the reason I am calling you is that we want to confirm your address and Name.Yes Madam/Sir, our
company will send this gift for free.
You don't need to pay any shipping fee for this. You don't need to pay. You can give me feedback by
sending a message to our company after receiving the package in 4 to 5 days.
After 4-5 days you will get another call from our Tanishq jewelry customer care and then you have to
tell them whether your delivery guy has charged any fee or asked for delivery fee.
Ok ma’am/sir, thank you and have a nice day.

NQuestions/Answers
1) If a customer asks: "How do you know my address?"

"Because you or your family have purchased items before, so your number was in our customer care
database the platforms retain your personal information. However, for the privacy and security of
customers, our customer service department can only see part of your information. Now, if you can
confirm your current home address, we will be able to successfully send this free little souvenir to
you.

2) "I don't want this gift and I don't want to participate."

"Dear Sir/Madam, this event is a symbol of gratitude and thanks. You are a guest specially selected
from dozens of regions. This gift is free, and it is just a small souvenir given by our association to
express our gratitude. We hope that you will continue to s
Support our platform in the future. You are welcome to accept this gift, and if there are any special
promotions or thank-you events in the future, we will be happy to invite you again."

3) I don't want this gift and I don't want to participate


Dear Sir/Madam. This event is a thank-you event. You are a guest specially selected from 20 to 30
states in India. This gift is free, and it is just a small souvenir given by our association to express our
gratitude. We hope you will continue to support our platform in the future. You can accept this gift. If
there are any special discount activities in the future, we may also invite you to participate.

4) What if the customer says this is a fraud call?


If you think it is a scam, you can hang up. I will not ask you to pay anything, we just ask you to confirm
your address. This souvenir of the association will be sent to you.

5) Why does your number show an international number?


Because our 18th anniversary event is not only for India, our customer service line is an international
line, ma'am.

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