SECURITIES AND EXCHANGE BOARD OF INDIA Recruitment of Officer Grade B (General Stream and Information Technology) On Contract

Securities and Exchange Board of India (SEBI), is a statutory regulatory body established by an Act of Parliament, to protect the interests of investors in securities, to promote the development of and to regulate the securities market. SEBI invites 2. Candidate must have experience of two to three years in web designing, content

development, etc. The Candidate would be required to submit the experience certificate from his/her previous employer(s).

applications from Indian citizens for the following post. SEBI reserves the right to fill up the post or not to fill up the post at all. 3. Key Skills

i. Knowledge of media, how it operates, and what types of media to use for different purposes. ii. The ability to simplify complex information and communicate it to different groups. iii. Excellent communication, research, writing, editing and presentation skills. iv. Knowledge of different web design and print methods and should ensure easy viewing, friendliness and richness in content. v. Able to measure and evaluate the content of the website. vi. Familiar with social media like twitter, blogs etc. and should have the capacity to track comments. . B. Officer General On Contract No. of Posts: 01 (One) Stream (Grade B)

I. VACANCIES:
A. Officer Information Technology (Grade B) On Contract No. of Posts: 02 (Two) The Officers shall broadly have the following roles: i. Designing and maintaining website. ii. Handle content development of the website and ensure regular updation. iii. Develop and manage communication

programmes and campaigns. iv. Keeping track on various social network sites, blogs etc for organization related information

Educational Qualification and Experience as on 31/01/12: 1. The qualifications for the Post of Officers-I.T is First class graduate with 60% marks (55% for SC/ST/PWD) in engineering (Information technology/ Computer Science)/ Masters in Computer Application with 55% marks (50% for SC/ST/PWD)/ First class graduate in any discipline with post graduate qualification (minimum 2 years duration) in Computers/ Information Technology.

The Officer shall broadly have the following roles: i. Day to day management and problem solving of the call center related

operations. ii. Would be required to deliver performance from the assigned group of outsourced staff, strive for continuous improvement of

processes, monitor performance and team management. Educational Qualification and Experience as on 31/01/12: 1. MBA/ Post Graduate Degree in Management/ Post Graduate Diploma in Management/

II.
age.

AGE

LIMIT

(as

on

31/01/2012):

The

incumbent should not be more than 30 years of

III. TENURE: The

initial period of contract will

be for a period of 3 years. The said contract will terminate with 3 months notice from either side.

Masters Degree in Economics/ Commerce/ with 55% marks (50% for SC/ST/PWD).

IV.
will

MODE OF SELECTION: Mode of selection be interview. Appointment of selected

2.

Candidate must have experience of two to three years in managing a team in Call Center. The Candidate would be required to submit the experience certificate from his/her previous employer(s).

candidate is subject to his/her being declared medically fit by the Medical Officer

appointed/approved by SEBI.

V. SERVICE CONDITIONS / PAY AND

ALLOWANCES: having degree of MBA with a. Remuneration: The incumbent will be on a scale of pay of Grade B in the scale of 210001000(9)-30000-EB-1000(2)-32000-1100(4)36400. Presently, a total emolument at the

3.

Candidate

Knowledge of IT will be preferred. 4. Key Skills

i. Knowledge of call center telephony and

technology.

minimum of this scale is approx Rs. 61,000/p.m. without accommodation and Rs. 36,000/p.m. with accommodation.

ii. Oversee daily operations of the call center

and improve the overall quality of customer service. b. Benefits: Other benefits viz Conveyance, Vehicle Maintenance Telephone Dailies Allowance, Medical

Expenses,

Reimbursements, other

iii. Monitor daily call center statistics to meet

service level requirements.

Financial

Reimbursements,

insurance benefits, Scheme for furnishing of residence and all other benefits as admissible to an Officer in Grade B in SEBI.

iv. Knowledge of customer service principles

and practices.

v. Familiarity
others.

with

bench

marking

and

c.

Accommodation: All efforts would be made to provide residential accommodation, if opted, subject to availability.

evaluating the help line in comparison with

vi. Conduct call monitoring sessions and grade

quality control of incoming calls for team representatives.

d.

Posting: The incumbent would be posted in Mumbai. However, the service may be

transferred to any location as required by the Board.

vii. Excellent verbal and written communication

skills and listening skills.

viii. Proficient in relevant computer applications.

VI. GENERAL INSTRUCTIONS:

1. Applications which are incomplete, or received after the prescribed date will not be 7. the regular copy should be routed through the employer. The Board reserves the right to raise the minimum standards in respect of experience/ qualification in order to restrict the number of candidates to be called for the interview. Thus, merely fulfilling the eligibility down in the advertisement conditions laid as regards

considered. 2. Mode of selection will be short-listing and interview. The Board reserves the right to

modify the selection procedure, if deemed fit. Outstation candidates called for interview will be reimbursed single AC Three Tier Class railway fare for the to and fro journey, subject to submission of necessary documentary evidence. 3. Candidates should satisfy themselves about their eligibility for the post applied for. The Board shall determine their eligibility only at the final stage, i.e. while calling them for interview. 4. The Board reserves the right to relax any of the requirements for the candidates in 9. 8.

qualifications, would not automatically entitle any candidate to be called for the interview. The Board reserves the right to cancel the advertisement fully or partly on any grounds. Canvassing in any form will disqualify the candidate.

10. If the candidates are not eligible or have knowingly or willfully furnished incorrect or false particulars or suppressed material

information, their candidature will be liable to be cancelled at any stage of the selection. If the candidate qualifies in the selection process

deserving cases. 5. The Candidate appointed on contract basis will not be entitled for permanent employment with SEBI. 6. Candidates applying for the post of Officer Grade B (On Contract) who are already in service of Govt./Quasi-Govt. Organisations and Public Sector Banks /Undertakings will have to produce a "No Objection Certificate' from their employer, at the time of Interview. Before appointment in SEBI, a proper

and subsequently it is found that he/she does not fulfill the eligibility criteria, his/her

candidature will be cancelled and if appointed, the contract would be terminated without any notice or compensation. 11. Applications received after due date will not be entertained. The Board takes no responsibility for any delay in receipt of application or loss thereof in postal transit. 12. The decision of Board in all matters would be final and binding, and no correspondence in this regard would be entertained.

discharge certificate from the employer will have to be produced. If the application is

required to be routed through the employer and in the process it reaches the address as given at point 14 after the due date, it will not be considered even though submitted to the employer before the due date. In such cases, application marked 'Advance Copy' should be sent to the address as given at point 14 and

HOW TO APPLY: 13. Candidates who satisfy the eligibility norms may apply giving their bio data strictly in the format given below.

15. Alternatively, applications in the prescribed 14. Applications should be sent by ordinary post in a cover superscribing the post applied for SEBI Application for the post of Officer Grade B (General Stream / Information Technology) to the following address: Deputy General Manager (HRD) Securities and Exchange Board of India Plot No.C4-A, G Block Bandra-Kurla Complex Bandra (East), Mumbai 400 051 so as to reach latest by February 24, 2012. 17. Application received after this date is liable to be rejected. 16. The name of the candidate or his/her format can also be sent through e-mail at recruitment@sebi.gov.in latest by February 24, 2012.

father/husband etc. should be spelt correctly in the application as it appears in the certificates/ mark-sheets. Any change/ alteration found may disqualify the candidature.

SECURITIES AND EXCHANGE BOARD OF INDIA Application Form 1. Name in full Name (English - CAPITAL LETTERS) First Middle

Surname 2. Sex 3. Date of Birth M D D M M F Y Y Y Y

4. Post Applying For (Please wherever applicable)

Officer Information Technology

Officer General Stream

Paste Passport size photograph in the box and sign across it

Employer Name & Address

5. Details of Work Experience Designation Job Profile

Period From To

Duration Years Months.

Qualification Graduation Post Graduation Any other

Examination

6. Academic Qualifications as on 31/01/2012 Main Year of University/ Overall (%) of Subjects passing Institute marks

Class/ Division

Postal Address (English in capital letters only)

E Mail : Telephone: Dist. State Pin Code STD Code

I declare that the information furnished above is true and correct to the best of my knowledge & belief. I understand that if at any stage, if found that any information given in this application is false/ incorrect or that I do not satisfy the eligibility criteria according to the Board, my candidature/ appointment is liable to be cancelled/ terminated. I have read and understood the stipulations given in the advertisement and hereby undertake to abide by them. Place: Date: Signature of the Applicant