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    Nicole Bay: Housing Specialist I

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    Abrar_Ashraf
    Nicole Bay is seeking employment that utilizes her experience and education. She has over 15 years of experience in social services, housing assistance, and customer service. Her qualifications include strong interpersonal and communication skills, as well as the ability to empathize with clients and keep sensitive information confidential. She has a history of going above and beyond to help clients and has received numerous awards and recognition for her work.

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    Nicole Bay: Housing Specialist I

    Uploaded by

    Abrar_Ashraf
    33 views2 pages
    Nicole Bay is seeking employment that utilizes her experience and education. She has over 15 years of experience in social services, housing assistance, and customer service. Her qualifications include strong interpersonal and communication skills, as well as the ability to empathize with clients and keep sensitive information confidential. She has a history of going above and beyond to help clients and has received numerous awards and recognition for her work.

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    Nicole Bay is seeking employment that utilizes her experience and education. She has over 15 years of experience in social services, housing assistance, and customer service. Her qualifications include strong interpersonal and communication skills, as well as the ability to empathize with clients and keep sensitive information confidential. She has a history of going above and beyond to help clients and has received numerous awards and recognition for her work.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    33 views2 pages

    Nicole Bay: Housing Specialist I

    Uploaded by

    Abrar_Ashraf
    Nicole Bay is seeking employment that utilizes her experience and education. She has over 15 years of experience in social services, housing assistance, and customer service. Her qualifications include strong interpersonal and communication skills, as well as the ability to empathize with clients and keep sensitive information confidential. She has a history of going above and beyond to help clients and has received numerous awards and recognition for her work.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Nicole Bay 8461 Cottonwood Ave Fontana, CA 92335 nbay1401@hotmail.

    com Cellular 909-684-7277 Overview To obtan employment in my area of expertise that will allow me to utilize my experience as well as my education. Qualifications Strong ability to empathize with clients' situation. Sound ability to relate to a diverse population. Deep knowledge of domestic violence, child abuse, and homelessness. Excellent interpersonal, listening and communication (both written and verbal) skills. Sound ability to keep sensitive information confidential. Sound organizational skills, goal oriented, and effective multitasking. Experience Riverside County Housing Authority Riverside, CA 2010-2011 Housing Specialist I Interview applicants regarding income and family composition in order to determine eligibility for low-income housing (Section 8 Rental Assistance). Conduct briefing sessions with new participants to explain federal regulations and lease obligations. Compute housing assistance payments, tenant rent amounts, utility reimbursements, and rent increases bases on income and household composition. Performed reexamination interviews, interim interviews, and verified income, property, and assets to determine and maintain eligibility with federal guidelines and regulations. Completed background checks to obtain any unreported income or criminal activity .Conduct initial, annual, and special inspections on assisted units to ensure Housing Quality Standards were being met. San Bernardino County Dept of Social Services, Fontana CA 2000 to 2007 Eligibility Worker II Conduct interviews to obtain elicit financial information to determine eligibility for CalWorks, Food Stamps, Medi-cal, Homeless Assistance, and General Relief programs. Meet with each customer and complete one on one interviews not only for new applicants but when maintaining a continuing caseload by completing yearly re-evaluation interviews. Complete budget computations to issue benefits with regard to income, property, and household composition changes. Interpret and explain federal and statewide funding variances, rules and regulations with clients. Reconcile reports, send fraud referrals, track TANF months on the statewide system, apply sanctions, and promote the Welfare to Work program and its benefits to encourage clients to become self-sufficient. Maintained a complex and specialized caseload for the Homeless Assistance, Food Stamp Drug Rehabilitation Homes and General Relief programs. As the Homeless Assistance worker my responsibilities included issuing motel vouchers for temporary housing, security and utility deposits for permanent housing, and assist and verify housing search requirements .Other duties include referring clients to other outside agencies for resources available, complete and process all needed paperwork, obtain verifications, communicate with other counties/states and other public agencies, handle drop in clients, answer telephones, and other associated tasks. Responsible for issuing over $1 million dollars per year in government funds. October 2005 Employee of the Month Several letters of recognition submitted by former clients for my outstanding service Numerous Horizon Awards issued by fellow co-workers for going above and beyond the call of duty 6 awards for 100% case reviews pulled by Quality Assurance

    Restaurant Network Services, Montclair, CA 1997 to 2000 Lead Operator In a large inbound call center for a restaurant delivery service throughout Las Vegas and California that delivered restaurant prepared meals my responsibilities included taking telephone orders, handling customer complaints, and dispatching drivers. I also would issue credits and refunds to customers and maintain records to ensure the correct faulting party was charged by either restaurant error or delivery service/driver error. As lead operator my duties were also to assist in hiring and training new operators, update menu and restaurant changes, and recruit local restaurants to join delivery service. Promoted to Lead Operator

    Continuing Education
    Chaffey College, Rancho Cucamonga, CA 39 semester units in Sociology and closely related field

    Skills
    Microsoft Word, Outlook, and Excel Ability to type 35 wpm, 10 key by touch, and other general office equipment Experience using the following software MEDS California Statewide System C-IV Consortium IV automated welfare system MST system used by various Housing Authority Agencies gosection8.com to obtain rent comparables EIV HUDs Earning and Income Verification System

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