Mack Hanna CV 2023

8042 FENWAY CIR • REYNOLDSBURG, OHIO 43068
PHONE 614-301-8759 • E-MAIL MG-LOVE@MSN.COM
MACK HANNA
PROFESSIONAL SUMMARY
Banking professional with 27 years of experience in bank branch management.
Providing outstanding customer service thanks to in-depth knowledge of financial
services, products, and credit offerings. Strong leadership skills and communication
promote strong staff loyalty.
EMPLOYMENT
FcBank
December 2022-Present
Worthington, Ohio
AVP/Commercial Office Manager
 Process loan applications and maintain customer relationships,

including related consumer loans and deposits.
 Maintain and service commercial loans, including collection efforts and

deposit pipelines.
 Continually meet client and coworker expectations and established

goals and objectives by serving clients and coworkers under the
guidelines of bank service standards.
 Discover client needs, develop solutions, and implement plans to

exceed client goals and expectations.
 Respond to inquiries, manage relationships, and resolve problems to

provide an unforgettable banking experience.
 Possess and display a positive approach to managing change while

demonstrating excellent communication skills through effective
conversations and collaboration.
 Be the source of outstanding client and employee experiences by

delivering client service standards and abiding by policies and
procedures.
 Seek opportunities to support volunteerism in the local community's

awareness events, increase the bank's outreach, and cultivate new
business.
 Actively promotes products and services and refers existing and

potential customers to Treasury Management, Private Banking, Wealth
& Asset Management, and Office Manager/Staff.
 Responsible for loan originations and growth, deposit gathering, fee

income, and referrals.
 Meet established goals as outlined by senior management.
 Utilize Loan Vantage to produce a quality loan presentation.
 This presentation will then be used for approval by the Commercial

Banker, Senior Management, and/or Officers' Loan Committee.
 Analyzing the applicant's financial status, credit, and property

evaluation to determine the feasibility of granting a loan.
 Works with a credit analyst to assist with the underwriting of the loan
proposal.
 Corresponds with or interviews applicants or creditors to resolve

questions regarding application information.
 Compiles the loan package and facilitates consultation of the loan

structure with the applicant, including fees, loan repayment options,
and other credit terms.
 Approves the loan within specified limits or refers the loan to the loan
committee for approval.
 Ensures loan agreements are complete and accurate according to

policy.
 Ultimately responsible for the accuracy and completeness of the loan

analysis and documentation.
 Advises management of external factors that may affect established
lending policies, such as revised legislation and regulations.
 Recommends and implements appropriate changes to policies and
procedures.
 Actively supervises portfolios and works with borrowers when
necessary to ensure prompt and timely repayment of loans and early
detection of existing or potential problems.
 Exercise smart spending in accordance with policy and timely submit all
expense reports.
 Proudly represents the bank in a professional manner and provides
leadership and community involvement in the market in which he or she
resides and works.
First Financial Bank
January 2021-December 2022
Columbus, Ohio
Branch Center Manager
 Ensure that banking center performance goals are met or exceeded

within the respective branch, supporting the overall goals of the district
and region.
 Open deposit accounts, accept and key loan applications, close loans,
and assist, coach, and lead the branch team’s execution of growing
accounts, loans, and deposits, both consumer and business.
 Manage overall financial center sales and overall performance,

understanding how it impacts the district and company.
 Develop strong business relationships with key partners, focusing on

deepening client relationships, finding new opportunities, sharing client
relationships, and making needed introductions and referrals.
 Integrating well into the community, generating outside sales leads

through visibility and active participation in community groups. Discover
and support site-specific events open to the community.
 Manage the day-to-day activities that align with the First Financial Bank
Experience (FFB Experience).
 Daily activities that align with the First Financial Bank Experience (FFB
Experience).
 Ensure that all associates are delivering quality client experience.
 Actively manage the onboarding of clients.

American Income Life
June 2013–January 2021
Columbus, Ohio
Managing Director
 Determine clients' particular needs and financial situations by

scheduling fact-finding appointments, determining the extent of present
coverage and investments, and ascertaining long-term goals.
 Develop a coordinated protection plan by calculating and quoting rates
for immediate coverage action and long-term strategy implementation.
Obtain underwriting approval by completing applications for coverage.
Heartland Bank
April 2011-June 2013
Westerville, Ohio
Branch Manager
 Responsible for administering the efficient daily operation of a full-

service branch office, including lending, product sales, customer
service, security, and safety, in accordance with the bank's objectives.
 Develop new deposits and business loans; provide a superior level of

customer relations and promote the sales and service culture through
coaching, guidance, and staff motivation; achieve individual and branch
sales goals through new business sales, referrals, and retention of
account relationships.
 Responsible for the growth of all deposit accounts, consumer loans,

and mortgage loans that require.
 Meet with applicants to obtain information for loan applications and to

answer questions about the process.
 Analyze applicants' financial status, credit, and property evaluations to

determine the feasibility of granting loans.
 Explain to customers the different types of loans and credit options that
are available, as well as the terms of those services.
 Obtain and compile copies of loan applicants' credit histories, corporate

financial statements, and other financial information.
Charter One Bank

June 2005 to April 2011
Reynoldsburg, Ohio
Assistant Manager III
 Ensure the daily logs are accurate.

 Maintain security, audit levels, and records as required.
 Responsible for all branch-related audits
 Ensure accurate vault records are maintained and proven daily.
 Ensure the ATM machine is balanced.
 Monitor daily branch reconciliation to ensure accuracy and compliance
with policy and procedures.
 Develop a schedule to ensure adequate staffing.
 Ensure the required daily, weekly, and monthly reports are reviewed.
 Ensure the proper maintenance and appearance of all office equipment
and facilities.
 Cross-training needs of all branch employees are met, including job
training for new employees.
Ensure that branch staff are current on all policies and procedures.
 Coach employees on an individual basis.
 Conduct employee performance, quarterly compliance training, and
staff meetings.
St. Mary Church

2012 to 2020
Columbus, Ohio
Treasurer (Volunteer)
 Volunteer positions are responsible for accounts payable, payroll,

record-keeping, producing financial statements, establishing budgets
and forecasts, tax compliance, and preparing and filing IRS reports.
 Perform cash reconciliation, including contributions and payments from
fundraising, to ensure an accurate balance.
 Carefully document members' financial dues in a MS Excel
spreadsheet for tracking and recording purposes.
 Accurately prepare monthly financial reports documenting all financial
transactions, including profits and losses, for review by the executive
board.
Owner and Store Manager

March 2003 to 2007
Dover, Delaware
Dollar Land/Fox Pizza Den
 Successfully ran an effective and stabilized business for 4 years.

 Built strong rapport with customers and earned many repeat customers
by providing exceptional customer service and support.
 Managed the crew by scheduling all employees, handling employee
relations, running production reports, and ensuring all safety
procedures were followed.
 Handled business operations such as reconciling cash at day's end,
running weekly payroll, and managing all AP/AR and expenses.
 Opened and closed the store daily, set pricing on all jobs, maximized
sales, set profit margins, and oversaw inventory and supply.
EDUCATION
Cairo University
Cairo, Egypt
Bachelor’s degree in accounting
PROFESSIONAL CREDENTIALS:
 Series 6 License
 Ohio Life Insurance License
 Ohio Accident & Health License
 Ohio Property & Casualty License
 Real Estate Sales License
SKILLS
 NMLS # 818848 - Public Notary
 Principles of banking graduate
 Microsoft Windows Applications, Novell, GroupWise, Microsoft Outlook, Excel, Word, and PowerPoint
 QuickBooks, Paychex, ADP, Peachtree, Smartsheet, Loan PQ, Innova star, and Encompass, COCC,
Paylocity, e-Vision, Empower, Loan Vantage, n-Cino and salesforce.
 Financial Statement Preparation & Analysis, Budget Creation, Management & Reporting, Cash Flow
Analysis & Projections.
 Account Receivables, Credit report analyses, Accounts Payables, Bank Reconciliation, Payroll
processing, Conducting Audit, Office Management.

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8042 FENWAY CIR • REYNOLDSBURG, OHIO 43068

PHONE 614-301-8759 • E-MAIL MG-LOVE@MSN.COM

AVP/Commercial Office Manager

 Process loan applications and maintain customer relationships,

 Maintain and service commercial loans, including collection efforts and

 Continually meet client and coworker expectations and established

 Discover client needs, develop solutions, and implement plans to

 Respond to inquiries, manage relationships, and resolve problems to

 Possess and display a positive approach to managing change while

 Be the source of outstanding client and employee experiences by

 Seek opportunities to support volunteerism in the local community's

 Actively promotes products and services and refers existing and

 Responsible for loan originations and growth, deposit gathering, fee

 Meet established goals as outlined by senior management.

 Utilize Loan Vantage to produce a quality loan presentation.

 This presentation will then be used for approval by the Commercial

 Analyzing the applicant's financial status, credit, and property

 Corresponds with or interviews applicants or creditors to resolve

 Compiles the loan package and facilitates consultation of the loan

 Ensures loan agreements are complete and accurate according to

 Ultimately responsible for the accuracy and completeness of the loan

Branch Center Manager

 Ensure that banking center performance goals are met or exceeded

 Manage overall financial center sales and overall performance,

 Develop strong business relationships with key partners, focusing on

 Integrating well into the community, generating outside sales leads

 Ensure that all associates are delivering quality client experience.

 Actively manage the onboarding of clients.

 Determine clients' particular needs and financial situations by

 Responsible for administering the efficient daily operation of a full-

 Develop new deposits and business loans; provide a superior level of

 Responsible for the growth of all deposit accounts, consumer loans,

 Meet with applicants to obtain information for loan applications and to

 Analyze applicants' financial status, credit, and property evaluations to

 Obtain and compile copies of loan applicants' credit histories, corporate

Charter One Bank

Assistant Manager III

 Ensure the daily logs are accurate.

St. Mary Church

 Volunteer positions are responsible for accounts payable, payroll,

Owner and Store Manager

Dollar Land/Fox Pizza Den

 Successfully ran an effective and stabilized business for 4 years.

 Ohio Life Insurance License

 Ohio Accident & Health License

 Ohio Property & Casualty License

 Real Estate Sales License

 Principles of banking graduate

Paylocity, e-Vision, Empower, Loan Vantage, n-Cino and salesforce.

Analysis & Projections.

processing, Conducting Audit, Office Management.

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