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    Lisa Benton

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    Mihika Yadav
    Lisa Benton is the Assistant Product Manager at Houseworld, reporting to Associate Product Manager Ron Scoville and Product Manager Deborah Linton. She is frustrated in her role due to a lack of mentorship from Linton and stereotypical attitudes from both her and Scoville. Various analyses of interpersonal dynamics show Linton's controlling leadership style clashes with Benton's desire for inclusion, while Benton's previous boss Kingston provided a better supportive relationship. Benton must decide whether to remain in her frustrating role hoping it improves, have direct discussions to address issues, request a new assignment, or approach Kingston about rejoining his company.

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    Lisa Benton

    Uploaded by

    Mihika Yadav
    1K views14 pages
    Lisa Benton is the Assistant Product Manager at Houseworld, reporting to Associate Product Manager Ron Scoville and Product Manager Deborah Linton. She is frustrated in her role due to a lack of mentorship from Linton and stereotypical attitudes from both her and Scoville. Various analyses of interpersonal dynamics show Linton's controlling leadership style clashes with Benton's desire for inclusion, while Benton's previous boss Kingston provided a better supportive relationship. Benton must decide whether to remain in her frustrating role hoping it improves, have direct discussions to address issues, request a new assignment, or approach Kingston about rejoining his company.

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    Organizational behavior

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    Lisa Benton is the Assistant Product Manager at Houseworld, reporting to Associate Product Manager Ron Scoville and Product Manager Deborah Linton. She is frustrated in her role due to a lack of mentorship from Linton and stereotypical attitudes from both her and Scoville. Various analyses of interpersonal dynamics show Linton's controlling leadership style clashes with Benton's desire for inclusion, while Benton's previous boss Kingston provided a better supportive relationship. Benton must decide whether to remain in her frustrating role hoping it improves, have direct discussions to address issues, request a new assignment, or approach Kingston about rejoining his company.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    1K views14 pages

    Lisa Benton

    Uploaded by

    Mihika Yadav
    Lisa Benton is the Assistant Product Manager at Houseworld, reporting to Associate Product Manager Ron Scoville and Product Manager Deborah Linton. She is frustrated in her role due to a lack of mentorship from Linton and stereotypical attitudes from both her and Scoville. Various analyses of interpersonal dynamics show Linton's controlling leadership style clashes with Benton's desire for inclusion, while Benton's previous boss Kingston provided a better supportive relationship. Benton must decide whether to remain in her frustrating role hoping it improves, have direct discussions to address issues, request a new assignment, or approach Kingston about rejoining his company.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    LISA BENTON : CASE ANALYSIS

    Mihika Yadav
    1

    Homecare : Hierarchical Chart

    Product Manager ( Deborah Linton)

    Associate product Manager ( Ron Scoville)

    Assistant Product Manager ( Liza Benton )

    How did I get into this mess ?

    Rejecting the offer at Right Away Hesitant to take up much responsibility Liza was not sure about reactions of VP (Operations) towards her Right Away was a small company, with headquarters in a rundown warehouse section in Chicago No women mangers around Gap between expectations & reality at Houseworld She expected to receive classical marketing training in a structured environment She presumed that the hygiene factors were better in Houseworld Her relationship with Linton and Scoville was not good as both of them had stereotype attitude towards MBA graduates She was asked to perform clerical tasks Linton failed to mentor her properly Benton was frustrated as she got a negative performance feedback She was unsure how to manage her relationship with Scoville & Linton She was not true to her own character
    4

    Social penetration theory


    Deborah (As seen by Lisa):
    Confident and sophisticated Jealous (Resents MBAs) Control freak (Makes it clear to Lisa that she is the boss) Not trustworthy (Doesnt guide Lisa even though she promises her) Articulate and persuasive Manipulating (Tries to alienate Lisa from various marketing presentations) Not encouraging Finicky (typing incident) Illogical (Sides with Ron on copying incident) Inconsistent ( feedback)
    5

    Ron (As seen by Lisa):


    Unkempt Acts like overbearing big brother Hypocrite (tells Lisa to follow rules even though he thinks himself to be above them) Condescending High headedness Superiority complex Brusque Ill mannered (yelled at Lisa before whole office) Destructive behavior
    6

    JOHARI WINDOW
    KNOWN TO SELF Enthusiastic Friendly Professional Outgoing Quick learner Analytical Skills Intellectual Capacity Ambitious Organizational abilities Underutilized Frustrated NOT KNOWN TO SELF Non-assertive Non-initiator Lack of confidence (Kingston had faith) Potential Ability to judge others character.(Scovilles in particular)

    KNOWN TO OTHERS

    NOT KNOWN TO OTHERS

    Window Open Blind Hidden

    Right away Large Small Small

    Houseworld Small Large Large


    7

    Transactional Analysis
    1. Lisas dominant ego was that of adaptive child and rebellious child
    2. Deborahs dominant ego was that of critical parent.

    3. Kingstons dominant ego was that of nurturing parent.

    4. Hence Lisa got along well with Kingston while she felt suffocated under Deborah.
    8

    FIRO-B Lisa
    INCLUSION EXPRESSED LOW - MEDIUM 1.Did not contribute opinions in meeting 2. Socializing with other assistant product managers CONTROL MEDIUM-HIGH 1. Got the work done at Right Away 2.Lacks assertiveness at Household. AFFECTION HIGH 1.Got along well with staff 2.Fixed the heading of charts of secretary on vacation

    WANTED

    HIGH 1.Tried several times to get answers from Linton. 2.Feels Linton under-utilized her abilities

    HIGH 1. Curbed her natural instincts to please her boss

    HIGH 1.Wanted Linton to make time for her 2.Shared her feeling of frustration with Carter.

    FIRO-B Deborah
    Right Away INCLUSION CONTROL AFFECTION

    EXPRESSED

    LOW 1. Showed no inclination in getting to know Lisa.

    HIGH 1. Clearly told Lisa who her boss is. 2. Was upset when Vernon spoke to Lisa directly

    LOW 1. No mention of social life apart from rumored affair with Ron

    WANTED

    LOW 1. Rejected Lisa attempts to form more cordial relationship

    LOW 1. Would not delegate work. 2. Didnt encourage Lisa to speak at meetings

    LOW 1. Didnt encourage Lisas attempts to get to know her better.

    10

    FIRO-B Kingston
    Right Away INCLUSION CONTROL AFFECTION EXPRESSED HIGH 1. Made RightAway tightly knit organization 2. Gave Lisa part time consulting N/A HIGH 1. Even though upset with Lisas decision to not join his firm, he wished her good luck

    WANTED

    HIGH 1. Trained interns so that they could fit into the organization

    HIGH 1. He let Lisa take initiative and start nonmerchandisi ng services

    HIGH 1. Wanted loyalty from Lisa because he had invested a lot of time and effort in her.

    11

    FIRO- B Analysis

    Lisa and Kingstons relation was very cordial because there FIRO B results were complimentary.

    Kingston

    Lisa

    Lisas and Deborahs FIROB were not complementary and that could explain the friction in their relationship.

    Deborah

    Lisa

    12

    So what can I do now?

    13

    Option 1 : Bear with Deborah and Ron until her permanent position is allotted (status quo) Option 2 : Have clear-the-air discussions with Deborah and Ron and chalk out a plan which suits all of them.
    Option 3 : Ask Vernon to switch her to another brand Option 4 : Approach Kingston to see if she could join Right-Away right away.
    14

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