Foster Communities, Educate Families, Empower Children, Decrease Childhood Hunger
Foster Communities, Educate Families, Empower Children, Decrease Childhood Hunger
Foster Communities, Educate Families, Empower Children, Decrease Childhood Hunger
Table of Contents
The Client
Greater Chicago Food Depository History.. Executive Summary....
The Research
Situation Analysis.... Primary Research................................ Secondary Research. Problems and Opportunities for the Brand.
The Campaign
Creative Brief Creative Strategy Creative Execution. Print Media/CTA.. Radio... Community Outreach Direct Mail..
building to house all of its programs and food. Additional programs such as the Nourish for Knowledge program for children and a Senior Program for older Chicagoans were created. Finally, the Mobile Pantry Program began in 2007 in response to the need of low-income families on nights and weekends.
Since its inception in 1978, the GCFD has become an international model for food banks, distributing 58 million pounds of food last year, including more than 10 million pounds of produce, which served 90,000 individuals per week and 119,000 meals per day. Through its network of 600 food pantries, soup kitchens and shelters, the GCFD not only provides food, but also tools and resources to serve nearly 500,000 people annually and end the cycle of hunger throughout Cook County.
Executive Summary
As a non-profit organization, several factors can effect the success, or lack thereof, of the GCFD. After conducting primary research with GCFD employees and secondary research through the GCFD website and others like FeedingAmerica.com, Strength.org, and usda.gov, research indicated that the GCFD had two primary issues: a lack of awareness about the GCFD programs and an ongoing struggle with reducing the climbing rates of childhood hunger. Despite consistent donors, a steady stream of volunteers and several valuable partnerships, the GCFD is challenged with spreading the word about their child-focused programs, which can significantly aid in reducing hunger in Cook County.
About 37 percent of those served by the Depository are children under 18 and nine percent are children under five years old. Studies have shown that hunger can impact a childs behavior, development and ability to learn (www.chicagosfoodbank.org). And with hundreds of thousands of children at risk for hunger in Illinois, one of the GCFDs 2010 Advocacy Initiatives is to ensure every child has access to nutritious food. The GCFD is not alone in this plight.
President Obamas Child Nutrition Reauthorization seeks to end childhood hunger by 2015 through federally funded child nutrition programs that make food available to children after school, in the summer and on weekends. Currently operating in 49 sites throughout Cook County, the GCFDs Summer Food Program will be a key catalyst for providing food and fighting childhood hunger in Illinois.
The GCFDs Summer Food Service Program is operated through the Kids Cafs and serves children 18 and younger. The Kids Caf Program is a national initiative that partners with after school programs to provide hot, nourishing meals to children which, for some, will be the only hot meal they have all day. The Kids Caf Program also provides tutoring and educational programs for children including computer training, music, arts and crafts and gardens for the children to grow fresh vegetables. The Summer Food Service Program uses the same foundation as the Kids Caf Program, but focuses on the summer months to ensure that children from low income families can have a free meal,
even when school is not in session. Thousands of children who receive free lunches during the school year become at risk for hunger when school lets out (www.chicagosfoodbank.org). The Summer Food Service Program addresses that issue; however, there is a lack of awareness of this resource. Among working poor who have never used a pantry, 35 percent stated lack of information about the program or location as a reason for not using a pantry (2010 Working Poor Study). Therefore, creating awareness and increasing participation in the Summer Food Service Program is necessary for the GCFD to decrease childhood hunger in Illinois. Our identification of this Business challenge was confirmed by the 2009 average daily attendance numbers for the summer food Service Program. The 2009 daily attendance for the Summer Food Service Program was the lowest in five years.
SUMMER FOOD SERVICE PROGRAM: AVERAGE DAILY ATTENDANCE Data as of February 1, 2010 Illinois FY 2005 FY 2006 FY 2007 54,899 50,795 50,717 FY 2008 52,917 FY 2009 50,371
average access to technology so the Internet will not be used. Rather, traditional forms of media are more appropriate, including: radio, television, billboards and community outreach.
The overall tonality of the campaign will be cohesive throughout all forms of media and will generally have a light-hearted visual aesthetic. One of five images, featuring happy children eating, will appear on our print materials . Messages in copy will be used to build trust, educate and encourage our target audience to utilize the Summer Food Service Program while their children are out of school. The campaign will begin in March, to get our target audience thinking about their needs for the summer, and run through August.
Socioeconomic: 44 percent receive SNAP/Food Stamp benefits 34 percent include at least one employed adult 22 percent report their main source of income is from a job 22 percent of clients live in the suburbs 10 percent own the place where they live Six percent of clients are homeless
National Statistics
and/or
Academic Difficulties: Have impaired cognitive functioning and diminished capacity to learn Achieve lower test scores and overall school performance Repeat a grade Experience school absences, tardiness and school suspensions
people on hand to help. She also advised that, although there are periods of seasonality where donations are low, they have many resources available and donations stream in yearround.
When asked about the biggest barrier the GCFD faces Meaghan said it was the lack of knowledge. As a result, we decided to focus our campaign on increasing awareness of a GCFD program in the communities highlighted by the Unmet Need Study. Who is the Target Audience? Eight city neighborhoods were highlighted as priority communities in need of GCFD assistance by the GCFDs Unmet Need Study: Austin, East Garfield Park, Englewood, Greater Grand Crossing, Humboldt Park, North Lawndale, Washington Park and West Garfield Park.
The average household size is 3.6 people, which is one person higher than the Illinois average household size (City-Data). The majority (56 percent) of people in the 60651 zip code are renters (City-Data). Since 2006, the median price of homes has dropped drastically from the average price of $240,000 in 2006 to under $60,000 in 2009 (City-Data). This drastic decline has made the area a risky venture for real estate investments, therefore having an effect on community development and employment.
The percentage of family households is high in the zip code, coming in at 81.2 percent. This is 13 percent higher than the Illinois percentage of family households (City-Data). Twenty-
Only 56.4 percent of the population over the age of 16 is in the labor force (U.S. Census Bureau). Individuals in this zip code see little point in spending money on technology beyond the basics. (Nielsen). They will watch broadcast television that is free and listen to the radio (Nielsen). The 60651 population is an average user of the Internet, but they tend to use dial-up for accessing it. This population uses cell phones that are either prepaid or have fewer than 300 anytime minutes (Nielsen). Due to the low average household income of $39,620, the 60651 zip code is usually the last to adapt to new technology since they cannot afford high tech goods when they are first released (City-Data and Nielsen).
Households in 60651 include 7,871 spouses, 30,135 children (27,871 natural, 1,135 adopted, 1,129 stepchildren), 6,593
Individuals in the same segment, under age 35, have job uncertainty and low education levels (Mybestsegments.com). Despite there career and education troubles, mybestsegments.com lists this age group as being regular shoppers at The Gap. They also enjoy going to the movies, reading Hispanic magazines and watching Noticiero Telemundo, a Spanish television network (Mybestsegments.com).
Individuals who are 55 and above are classified as Lower to Middle Class (Mybestsegments.com ). This group is typically high school educated, living in older neighborhoods and retired. This segment is listed as reading ethnic magazines as well and, instead of traveling by bus, they travel by railroad. This empty nesting segment is known to shop at Macys and own Chrysler PT Cruisers (Mybestsegments.com).
The second age group under 55, (35-54) represents a large group of first-generation Americans who are striving to improve their lower-middle-class status (Mybestsegments.com). With
Finally, individuals who are 65 years of age and older are listed as being downscale retirees who have lived in their older homes and duplexes for many years.
In addition to general grocery stores, there will likely be a series of immigrant run mom and pop stores in the neighborhood. Although Macys and The Gap are listed by the site, this neighborhood has a few low-priced retail stores as well, such as Marshalls, AJ Wright, Payless, Burlington Coat Factory and Old Navy. Knowing the primary shopping outlets for food and clothing will help us determine the key stores to advertise in and/or around.
Psychographics: 35 years of age and under People in this age group have job uncertainty and low education levels. This age group are regular shoppers at the Gap. This age group enjoys going to the movies, reading Hispanic magazines and watching Spanish Television Network.
35-55 years of age This age group likes to read ethnic magazines such as Ebony. This age group travels by bus. This age group includes a large group of first-generation Americans who are striving to improve their lower-middle class status. This age group shops at CVS, reads Seventeen Magazine and purchase Spanish/Latin music.
55-65 years of age This age group is typically high school educated, living in older neighborhoods and retired. This empty nesting segment is known to shop at Macys.
65 years of age and above This age group is listed as being downscale retirees who have lived in their home for many years. This age group lives on fixed incomes since many are widows or widowers. This age group likes to gamble and read Catholic Digest Magazine.
Weaknessess: A potential weakness of the GCFD is its reliance on volunteers, donors and partnerships. This reliance makes the stability of the organization vulnerable with regard to donations, program sustainability and community sponsorships. Additionally, the member agencies that rely on them become susceptible to the same vulnerabilities.
Threats: The economy presents a constant threat to the stability of the GCFD. If the economy is down the organization could face a loss in donations and volunteers.
Stated Business Problem: While the Kids Caf during the school year maintains positive attendance numbers, the GCFDs Summer Food Program for kids is unable to maintain the same positive attendance numbers. Stated Business Solution: Increase the number of attendees by creating an awareness campaign targeting the same target audience in multiple ways.
Creative Brief
Why are we advertising? Due to the recent economic downturn, childhood hunger has become an acute issue. While there has been an increase in the amount of people using GCFD services especially first time users the GCFD reports that childhood hunger remains an issue. The GCFD has implemented programs to ensure kids have a place to get a meal if they need it. The Summer Food Service Program provides meals to kids during the summer. Advertising for the Summer Food Service Program will reach and inform parents and guardians about the resources they can use in their community to keep their children nourished and healthy. What is the advertising trying to do? This advertising campaign will increase awareness of the Summer Food Service Program within the 60651 zip code. The ultimate goal of increasing awareness is to increase the attendance at the Summer Food Service Program. Who are we talking to? Our primary target is the parents and guardians of potential Summer Food Service Program participants in the 60651 neighborhood. We hope to increase awareness among parents and guardians by creating a call to action to utilize the Summer Food Service Program. Our secondary target is the extended family, siblings and family friends of potential Summer Food Service participants in the 60651 zip code. If a member of the secondary target is aware of the program and knows a child who could use a meal, we want them to feel inclined to utilize the Summer Food Service Program. What do we know about them that will help us? Drive or ride the bus to work Majority of population African American Minority of population Hispanic 60651 population is younger Have basic broadcast TV Listen to urban contemporary, oldies and gospel radio stations Use phone or dial up to access the Internet Have close ties to religious institutions. What are the main thought we need to communicate? Two main thoughts: 1. Inform and engage the targets about the Summer Food Service program including what the program provides, how they can help and where to find more information. 2. A call to action to break the cycle of poverty. action to Feed the Future. A call to
Creative Strategy
Objective: Increase awareness of the GCFDs Summer Food Program with the potential to increase participation in the future.
Strategy: Raise awareness of the GCFDs Summer Food Program by offering information on the benefits in a multitude of venues through several mediums. Strategic Model: The overall campaign is structured to provide as much information as possible to the key individuals who make the purchasing decisions in their households or, in this case, the guardians. We decided that the way to make the largest impact on guardians was to advertise to them while they were doing everyday tasks such as driving or taking a bus to work, going to church and taking their children to school. We then developed a strategic model to demonstrate our key target areas. The two main areas of concentration are Media and Community Outreach. While Radio and print ads will encompass our Media portion, Community Outreach will include all of our grass roots and direct marketing efforts.
Media CTA: While many members of our target market take their own cars to work, another large percentage of the target audience uses public transportation. Therefore a campaign centered around this particular segment will take place in, on and around Chicago Transit Authority Buses. Radio: Due to the large number of commuters and carpoolers in this population segment, radio will be utilized to target parents and guardians who have commute to work or school via their car radio stations.
Community Outreach Community Events: Fun, entertaining, youth friendly events will be created with the intention of garnering attention from members of the community in order to spread awareness of the program benefits. Educational Partnerships: Teachers and educators will be incorporated to inform and assist families with further information about the Summer Food Service Program and its benefits. Religious Affiliation Partnerships: Neighborhood churches will serve as additional resource locations for information on Childhood Hunger as well as the Summer Food Service Program. Neighborhood Partnerships: Neighborhood block captains will be put on the ground to assist with the grassroots portion of the campaign. This portion of the campaign will incorporate our direct marketing strategy.
Based on the images, these campaigns are probably most effective in appealing to donors or volunteers. Knowing we are trying to reach a different audience, we sought to create a different looking campaign that evokes emotion through using happy children as our primary visual. We also set a few creative requirements of our own. We felt it necessary to include the Feed the Future logo and tagline in all print advertisements to make the ads easy to identify and to maintain consistency. We kept consistent placements of the logos and used the same fonts for a cohesive look throughout. We also wanted to use colors that were consistent with the existing GCFD logo, so we chose teal as our primary color. Lastly, it was important that each ad featured the image of a child eating and with a happy expression to confirm our overall tone of happiness and avoid a tone of sadness or shame.
CTA Radio Direct Mail Carniv al
September
Visual Aesthetic Summary: We learned in primary research that the only visual requirement was to include the GCFD logo in all print material. We reviewed previous ad campaigns to see if there were additional visual cues we could build on or incorporate into the Feed the Future campaign. Many previous campaigns, including their recent 30th Anniversary Because of You campaign, featured adults.
December
November
October
January
August
March
June
April
May
July
Timing Through research, we found that 56.4 percent of the 60651 population is in the labor force (U.S. Census Bureau). During the summer, kids are out of school and some parents have to work during the day. We will buy media time during the morning and afternoon commutes to play the Feed The Future radio commercial. Playing the Feed the Future commercial during these times will reach parents who work or run errands during the day and have children who need a meal. We will also run the commercial on Sunday mornings when WGCI 107.5 play gospel music in the morning. This will reach our secondary target audience who are older and enjoys listening to gospel music. The radio bites will run from May 1st through August 1st. Running the commercial during these months will garner the greatest effect on the participation of the Summer Food Service Program. If the radio commercials were to run in January it is likely people would forget about the program when summer time comes and therefore the parents would not send their children to the program. Having the radio commercial run a month before school lets out and during the early summer months will ensure parents and participants know about the program when it is in effect.
Radio Commercial Times Morning Drive 6a.m.-10a.m. Afternoon Drive 3p.m.-7p.m. Sundays Gospel mornings Schedule
Jan Feb Mar April May June July Aug Sept Oct Nov Dec
Diego: What is that red and white sign used for? Mama: Well Diego, thats a stop sign for drivers. That tells them where to stop.
Diego: Whos that man wearing all blue? Mama: Thats the mailman Diego. Thats who delivers our mail. Diego: What are we having for dinner tonight Mama? SFX: Silence for 3 seconds ANNCER 1: Si Ud. quiere ayudar a sus hijos este verano, por qu no acudir al Greater Chicago Food Depository Summer Food Service Program. Este programa provee comida para los nios durante los meses de verano, para que ellos puedan jugar y divertirse con sus compaeros. Por favor no deje que un nio se pase un da con hambre! Infrmeles sobre Greater Chicago Food Depository Summer Food Service Program y anmelos a que asistan. Para informacin sobre lugares y horarios, favor de llamar al: 773-FEED-KID; (773-333-3543). Si Ud. tiene una computadora nuestra pgina web es: www.chicagosfoodbank.org SFX: Outside noise still faintly there.
ANNCER 2: With your help we can FEED the Future Brought to you by the Greater Chicago Food Depository
2. Utilize churches: Place an announcement in the weekly church bulletins announcing the carnival Engage pastors and other church staff to personally spread the word to specific families who are in need
3.
Additional Tactics: Flyers in the three Kids Caf locations Flyers in grocery stores Flyers in post offices Flyers in other government offices (Unemployment office, etc.) Flyers at parks
Schedule
Jan Feb Mar April May June July Aug Sept Oct Nov Dec X X
Flyer
Direct Marketing
What we Know The households in 60651 include 6,593 with grandchildren (PRIZM) and there is a strong parenting focus (City-Data). There is a strong sense of community and family (City-Data). It is likely that grandparents are at home watching kids while parent are working. In addition, there is a lot of job uncertainty (mybestsegments.com) which could mean that there are parents who are home during the day. Direct Marketing Objective To raise awareness by identifying and recruiting Block Captains who will serve in the role of getting kids in the neighborhood to the Summer Food Service Program on a regular basis.
Direct Marketing Strategy Deploy a three part direct mail campaign to raise awareness and pave the way for a door to door knocking campaign to recruit Block Captains. Direct Marketing Tactics Design and deploy teaser and informative direct mail campaign to define the need and pave the way for the door to door campaign. Three-part mailing, one each in March, April and May. Enlist Alderman Maldonados office as the sponsor of the campaign to legitimize the effort and make it more high profile. Volunteers are trained and conduct a knocking effort to recruit. The goal is to cover the neighborhoods that are within close proximity to the food program site. Pitch and reinforce that a sense of community empowers the efforts of Feed the Future.
Direct Marketing
Conclusion
Why Did We Advertise? Childhood hunger has remained an issue and has become even more acute as the economic downturn continues. In spite of the resources available through the GCFD, there is lack of awareness. The GCFD has implemented programs to ensure kids have a place to get a meal if they need it. The Summer Food Service Program provides meals to kids during the summer. One of the Chicago neighborhoods with the greatest need is the Humboldt Park/Austin neighborhood. Advertising for the Summer Food Service Program will reach and inform parents and guardians that they have the resources right in their community to avoid having their children go hungry. Why Will it Work? We understand our target audience and what drives them. They have a strong sense of family and a strong sense of community. They are mostly African-American and Hispanic. We have targeted the people who can make a difference, who can break the cycle of poverty. We have used a message that hits them between the eyes. We have effectively used a combination of advertising and grass roots efforts to appeal to their emotion around family and parenting. We raise awareness and, as a result, create a call to action. We know where our target audience goes, we know what they read, we know how they consume. By using public transportation and radio to advertise and reaching out to the community through the carnival and recruitment of Block Captains, we strike a balance between mass advertising and community, grass roots outreach. Feed the Future delivers a powerful and compelling message of community, education and empowerment empowerment to decrease childhood hunger.
Thank You
Campaign provided by Group Four: Keren Lynch Krystal Hughes Whitney Dunlap Fowler Susan Fleming Marzia Castelpietra