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    Part II: Overview of Six Sigma

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    Sri Neogi
    The document provides an overview of Six Sigma and its two main methodologies: DMAIC for process improvement and DFSS for new product/process design. [1] DMAIC is a 5-phase methodology used to improve existing processes by defining problems, measuring key aspects, analyzing data, improving the process, and controlling changes. [2] DFSS follows the four phases of identify, design, optimize, and verify to design new processes, products, or services based on customer needs. [3] Key aspects include understanding the voice of the customer to identify their requirements and translating them into critical-to-quality metrics.

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    Part II: Overview of Six Sigma

    Uploaded by

    Sri Neogi
    58 views13 pages
    The document provides an overview of Six Sigma and its two main methodologies: DMAIC for process improvement and DFSS for new product/process design. [1] DMAIC is a 5-phase methodology used to improve existing processes by defining problems, measuring key aspects, analyzing data, improving the process, and controlling changes. [2] DFSS follows the four phases of identify, design, optimize, and verify to design new processes, products, or services based on customer needs. [3] Key aspects include understanding the voice of the customer to identify their requirements and translating them into critical-to-quality metrics.

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    Six Sigma

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    Six Sigma

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    The document provides an overview of Six Sigma and its two main methodologies: DMAIC for process improvement and DFSS for new product/process design. [1] DMAIC is a 5-phase methodology used to improve existing processes by defining problems, measuring key aspects, analyzing data, improving the process, and controlling changes. [2] DFSS follows the four phases of identify, design, optimize, and verify to design new processes, products, or services based on customer needs. [3] Key aspects include understanding the voice of the customer to identify their requirements and translating them into critical-to-quality metrics.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    58 views13 pages

    Part II: Overview of Six Sigma

    Uploaded by

    Sri Neogi
    The document provides an overview of Six Sigma and its two main methodologies: DMAIC for process improvement and DFSS for new product/process design. [1] DMAIC is a 5-phase methodology used to improve existing processes by defining problems, measuring key aspects, analyzing data, improving the process, and controlling changes. [2] DFSS follows the four phases of identify, design, optimize, and verify to design new processes, products, or services based on customer needs. [3] Key aspects include understanding the voice of the customer to identify their requirements and translating them into critical-to-quality metrics.

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    Part II: Overview of Six Sigma

    Six Sigma
    6 - A process quality measure indicating that there are 6 standard deviations between the process average and each (lower & upper) specification limit. The greater the number of s the smaller is the variation.

    Process Improvement: DMAIC

    Stands for Define, Measure, Analyze, Improve and Control DMAIC is a methodology within the Six Sigma system to improve existing processes.

    DEFINE Understand and quantify the problem Discover the scope of work Formulate objectives Identify resources Build the action plan Identify roles and responsibilities Understand current process and operations Establish project charter, build team

    MEASURE What to measure Plan for measurement Build operational definitions for data Understand data types Design data gathering tools Gather data and validate Prepare analysis tools

    ANALYSIS Analyze data Verify and validate hypotheses Identify variation Determine vital few root causes Validate root causes Quantify improvement opportunity

    IMPROVE Brainstorm solutions Develop the To-Be model Formulate action plans Identify potential risks Analyze cost and benefit Test the new process Plan for implementation

    CONTROL Implement the solution Establish control plan Build the dashboards Monitor performance Maintain performance Close and handover Improve continuously

    Process Design: DFSS


    Stands for Design For Six Sigma Used for development of a new process, product or service (IDOV).
    IDENTIFY Understanding voice of the customer Develop CTQs for the design Set targets Plan and launch project DESIGN Generate and evaluate concepts Create high level design Analyse and test high level design OPTIMIZE Develop detailed design parameters Optimise detailed design Create prototype Ensure robust design VERIFY Test and refine design Develop final design Set up for production rampup

    Voice of the Customer (VOC)


    The customer is any person or group that receives the product or service and they have specific expectations of what they want. Voice of the customer (VOC) is the expectations of the customers, expressed by them, explicitly or implicitly. Common VOCs are:

    Easier access to service More features / functionality Ability to customize Easier to use Good service Faster response Reliable quality Lower cost

    Translate VOC to CTQ


    Once VOC is known, the next step is to translate it to CTQ (measurable goal).

    Six Sigma Roles and Responsibilities Textbook, Chapter 2, page no. 17 Critical to x (CTx) Requirements Textbook, Chapter 4, page 24 Business Performance Measures Textbook, Chapter 6, page no. 28 Voice of the Customer Textbook, Chapter 15, page 62

    Define
    Project Charter Graphic aids
    SIPOC diagram, Gantt Chart, Work Breakdown Structure, PERT, Process Mapping

    Measure
    Data Collection Capability Analysis Measurement Systems Evaluate capability of measurement systems (Gauge R&R) Display of data Stem and Leaf plots, Pareto charts, Histograms, Scattered diagrams

    Analyze
    Common causes and assignable causes Hypothesis testing Non-parametric tests & ANOVA Regression analysis Control Charts FMEA

    Improve
    Mistake proofing/ Poke Yoke Waste Elimination Cycle Time reduction Kaizen

    Control
    Other Control Tools Statistical Process Control
    Selection of control chart Attribute Chart Variables Chart

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