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    Listening - PPT Bu

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    nanda kumar
    Listening is the process of receiving and interpreting spoken messages. There are four factors in listening: sensing the message, decoding or interpreting it, evaluating it, and responding. There are different types of listening including superficial, appreciative, focused, evaluative, and empathetic listening. Listening is important for understanding information, building relationships and trust, learning about others, and solving problems clearly. It facilitates communication, development, and good relationships. Listening is a key part of the communication process and people spend much of their time listening to others.

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    Listening - PPT Bu

    Uploaded by

    nanda kumar
    3K views20 pages
    Listening is the process of receiving and interpreting spoken messages. There are four factors in listening: sensing the message, decoding or interpreting it, evaluating it, and responding. There are different types of listening including superficial, appreciative, focused, evaluative, and empathetic listening. Listening is important for understanding information, building relationships and trust, learning about others, and solving problems clearly. It facilitates communication, development, and good relationships. Listening is a key part of the communication process and people spend much of their time listening to others.

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    banglore university MC

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    Listening.ppt Bu

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    Listening is the process of receiving and interpreting spoken messages. There are four factors in listening: sensing the message, decoding or interpreting it, evaluating it, and responding. There are different types of listening including superficial, appreciative, focused, evaluative, and empathetic listening. Listening is important for understanding information, building relationships and trust, learning about others, and solving problems clearly. It facilitates communication, development, and good relationships. Listening is a key part of the communication process and people spend much of their time listening to others.

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    Attribution Non-Commercial (BY-NC)
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    Download as ppt, pdf, or txt
    3K views20 pages

    Listening - PPT Bu

    Uploaded by

    nanda kumar
    Listening is the process of receiving and interpreting spoken messages. There are four factors in listening: sensing the message, decoding or interpreting it, evaluating it, and responding. There are different types of listening including superficial, appreciative, focused, evaluative, and empathetic listening. Listening is important for understanding information, building relationships and trust, learning about others, and solving problems clearly. It facilitates communication, development, and good relationships. Listening is a key part of the communication process and people spend much of their time listening to others.

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    CONTENTS

    MEANING AND DEFINIION


    PROCESS OF LISTENING
    TYPES OF LISTENING
    IMPORTANCE OF LISTENING
    Listening is defined as “receiving
    message in a thoughtful manner
    and understanding meaning in
    the message
    Meaning
    In simple words ,
     listening is a process of receiving and interpreting
    the spoken words.

    while receiving and interpreting the spoken words,


    the listener is concerned with 4 factors, that is
    Sensing
    Message decoding or interpreting
    Evaluating
    Response
    THE LISTENING PROCESS.
    THE
    LISTENER THE
    HEARS LISTENER THE
    SOUND DECORES LISTENER THE
    AND OR EVALUATE LISTENER
    DOES INTERPRETS THE RESPONDS
    FOCUS THE MESSAGE
    ON THEM. MESSAGE

    SENSING ENCODING EVALUATION


    RESPONSE
    TYPES OF LISTENING.
    Listening may be classified into the
    following 6 types on the basis of purpose.
    Superficial listening
    Appreciative listening
    Focused listening
    Evaluative listening
    Empathetic listening
    Superficial listening
    In this type of listening the listener has little
    awareness of the content of what is
    being said. The output in this type of
    listening is zero because the listener tends
    to ignore the message and is not able to
    concentrate on theme, main points &
    supporting details of the message.
    Appreciative listening
    The main purpose of appreciative listening is
    to get enjoyment and pleasure. A person
    listen & appreciate the person ideas &
    opinions. An appreciate listener is free from
    egoism. Listening to music & poetry requires
    appreciation listening.
    Focused listening.
    Focused listening involves listening for
    specific information. The main purpose is to
    get some specific information that might be
    used to take a decision.
    Evaluative listening.
    The listener interprets and analyses what he
    or she listens to in order to understand both
    the explicit as well as implicit message.
    When we are listening to political speeches,
    sales talks, elocution contests etc it means a
    person who is listening should evaluate and
    judge on the message and decide whether to
    act upon or not.
    Attentive listening
    Attentive listening demands the complete
    attention of the listener.
    It is basically active & intelligent in situations
    such as group discussions, meetings, job
    interviews &so on.
    Empathetic listening
    It is a type of listening where a listener listens
    intensively to understand the person fully
    I.e. deeply both emotionally as well as
    intellectually. In other words, it refers to
    listening not only through but also through
    eyes &heart.
    IMPORTANCE/ BENEFITS/
    PURPOSE OF LISTENING.
    Although the basic purpose of listening is to receive
    information from various sources, there can be different
    purposes in listening one may listen to:
    To get an introductory idea of an oral message.
    To understand the main points of lecture
    To discover the speaker’s idea during a conversation
    To understand different viewpoint in order to contribute a
    discussion
    Aim a broad understanding of the subject matter of a
    seminar
    Continue….
    To Obtain specific information
    to understand new changes& development in a
    particular field.
    To broaden one’s outlook & understanding or
    seek evidence for one’s own point of view.
    It helps in in learning about people & how their
    minds work.
    It helps in understanding the problem clearly &
    solving the same.
    Listening builds trusts, we trust people who listen
    to us, and we are more open to their influence,
    guidance & persuasion.
    …..
    It facilitates good relationship with people.
    CONCLUSION
    listening is the most frequent activity of
    human being as well as an important event in
    the communication process. About 1\3rd of
    human communication is spent in speaking,
    writing & reading.
    it is not exaggeration to state that more
    than 50% of the working day of an executive
    is spent in listening to some one.
    SOURCES OF
    INFORMATION
    TEXT BOOKS
    effective technical communication
    M ASHRAF RIZVI
    MANAGERIAL COMMUNICATION
    CHATHURVEDHI AND
    MUKHESH
    ALICE MANI

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