E-Commerce: Geetanjali Joshi, 3 February 2018
E-Commerce: Geetanjali Joshi, 3 February 2018
E-Commerce: Geetanjali Joshi, 3 February 2018
E-COMMERCE
Geetanjali joshi,
3 february 2018
Table of Contents
.
1. E-Commerce categories
1. Two major categories
2. Other categories
2. Benefits of e-commerce
1. Benefits to organizations
2. Benefits to consumers
3. Business applications
5. Online shopping
12. References
Definition of E-Commerce
1980s
The growth and acceptance of credit cards
Automated teller machines (ATM)
Telephone banking
Airline reservation system
2
E-Commerce Categories
3
Two Major Categories
Business-to-consumer (B2C) :
Online transactions are made between
businesses and individual consumers. E.g.
Amazon.com, eBay.com.
Business-to-business (B2B):
Businesses make online transactions with other
businesses.
Other Categories
Consumer-to-consumer (C2C)
Mobile commerce (m-commerce)
E-learning
E-government
4
Benefits of E-Commerce
Benefits to organizations
Benefits to consumers
5
Benefits to organizations
Global reach
Cost reduction
Supply chain improvements
Extended hours: 24/7/365
Customization
Improved customer relations
Benefits to consumers
More products and services
Cheaper products and services
Instant delivery
Information availability
Participation in auctions
Business applications
Email
Instant messaging
Online shopping and order tracking
Online banking
Shopping cart software
Teleconferencing
Electronic tickets
Online Shopping
Online shopping is the process of buying
goods and services from merchants who
sell on the Internet
Advantages:
24-hour access
Ability to comparison
shop
The in-home privacy
Variety
6
Online Shopping (cont)..
Favourite websites for shopping include
those featuring:
Event tickets
Online periodicals subscription
Flowers and gifts
Consumer electronics
Travel
Online Shopping (cont)..