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    Air Safety Violation Case Study BBA

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    Ahmad Malik
    case study business research method BBA

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    Air Safety Violation Case Study BBA

    Uploaded by

    Ahmad Malik
    597 views14 pages
    case study business research method BBA

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    Air Safety Violation case study BBA

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    case study business research method BBA

    Copyright:

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    Download as pptx, pdf, or txt
    597 views14 pages

    Air Safety Violation Case Study BBA

    Uploaded by

    Ahmad Malik
    case study business research method BBA

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    Case Title.

    Air Safety Violation


    Delta Airlines
    Delta Airlines

     According to the reports, Delta Airlines faced


    charges of air-safety violations when there were
    several near collisions in midair, and one accident
    that resulted in 137 deaths in 1987.
     Four important factors that seem to have
    influenced these are:
    Delta Airlines

    1. Poor communication among the cockpit


    crew members.
    2. Poor coordination between ground staff
    and cockpit crew.
    3. Minimal training given to the cockpit crew.
    4. Management philosophy that encouraged
    a decentralized structure.
    Did these factors indeed contribute to the safety
    violations?
    Variables of the Study
    • The dependent variable is safety violation, which

    is the variable of primary interest.
    • The variance in the safety violation is attempted to

    be explained by the four independent variables of
    (1) communication among crew members,
    (2) communication between ground control and
    the cockpit crew,
    (3) training received by the cockpit crew, and
    (4) decentralization.
    Variables of the Study
     The less communication among the crew
    members themselves
    Theoretical Framework for Example 10


    1) When ground crew fail to give the right information at
    the right time, misfortunes are bound to occur with
    aborted flights and collisions.
    Coordination between ground and cockpit crew is at the

    very heart of air safety. Thus, the less the coordination
    between ground control and cockpit crew, the greater the
    possibility of air-safety violations taking place.
    Theoretical Framework for Example 10


    2) Both of the above factors are exacerbated by the
    management philosophy of Delta Airlines, which
    emphasizes

    decentralization.
    centralized coordination and control assume great
    importance when increased flights overall in midair, and
    with allairlines operating many more flights.
    Thus, the greater the degree of decentralization, the greater
    is the scope for lower levels of communication both among
    in-flight staff and between ground staff and cockpit crew,
    and the greater the scope for air-safety violations.
    Theoretical Framework for Example 10


    3) When cockpit crew members are not adequately
    trained, they may not have the requisite knowledge of
    safety standards or may suffer from an inability to handle
    emergency situations and avoid collisions.
    Thus, poor training also adds to the probability of

    increased safety violations.
    These relationships are diagrammed in Figure 8.
    Interjecting an Intervening variable to the
    model

    We may

    say that lack of adequate training
    makes the pilots nervous and diffident,
    and this in turn explains why they are not
    able to confidently handle situations in
    midair when many aircraft share the
    skies.

    Nervousness and diffidence are a function
    of lack of training, and help to explain
    why inadequate training would result in
    air-safety hazard.
    This scenario can be depicted as in Figure 9
    Figure9

    11
    Copyright©2003JohnWiley&Sons,Inc. Sekaran/RESEARCH4E FIGURE5.9
    Poor Training as a Moderating Variable

    We may

    change the model by using
    (poor) training as a moderating variable
    . 

    We are theorizing that poor


    communication, poor coordination, and
    decentralization are likely to result in air-
    safety violations only in such cases
    where the pilot in charge has had
    inadequate training.
    See Figure 10
    Figure10

    56
    Copyright©2003JohnWiley&Sons,Inc. Sekaran/RESEARCH4E FIGURE5.10

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