Organizational

Behaviour
Transaction Analysis

By Ritu Jain
Syllabus as per UGC NET

The concept and significance of organisational behaviour-Skills and Roles in an

organisation-Classical, Neo-Classical and Modern Theories of Organisational
Structure-Organisational Design-Understanding and Managing individual behaviour
personality-Perception-Values-Attitudes-Learning-Motivation.
Understanding and Managing Group Behaviour, Processes-Inter-personal and group
dynamics-Communication-Leadership-Managing change-Managing conflicts.
Organisational Development.
TRANSACTIONAL
ANALYSIS
INTRODUCTION

 The study of human behaviour is very complex and complicated concept.

 It is affected by the psychological factors such as perception, learning, peronality
and motivation.
 In addition to these factors, individual behaviour affects and affected by the
behaviour of others.
 One of the major problems in the study of organisational behaviour is to analyse
and improve, the interpersonal relationships.
 One basic approach to study interpersonal relations in an organisational system
is transactional analysis.
 This analysis deals with understanding, predicting and controlling interpersonal
relationships.
TRANSACTIONAL ANALYSIS
 It was introduced by Eric Berne.
 Transactional analysis is a technique used to help people better
understand their own and other’s behaviour, especially in interpersonal
relationships.
 It is a good method for understanding interpersonal behaviour.
 It offers a model of personality and the dynamics of self and its
relationship to others that makes possible a clear and meaningful
discussion of behaviour.
Transactional analysis is primarily concerned with
following:
 Analysis of self awareness
 Analysis of ego states
 Analysis of transactions
 Script analysis
 Games analysis
 Analysis of life positions
 Stroking
 1. ANALYSIS OF SELF AWARENESS

 The interpersonal relationships are composed of interself.

 Self is the core of personality pattern which provides integration.
 Self awareness is an important concept, it describes the self in terms of image,
both conscious and unconscious.
 Joseph Luft and Harrington have developed a diagram to look at one’s
personality including behaviours and attitudes that can be known and
unknown to self and known and unknown to others.
 This diagram is known as the JOHARI WINDOW.
 It comprising of 4 parts.
JOHARI WINDOW
OPEN BLIND
(known to others and also self) (unknown to self but known to others)

HIDDEN UNKNOWN
(known to self but unknown to others) (unknown to self and unknown to
others)
 2. ANALYSIS OF EGO STATES

 The ego plays an important role in human behaviour.

 People interact with each other in terms of psycological positions or behavioural
patterns known as ego states.
 Ego states are person’s way of thinking, feeling and behaving at any time.
 There are 3 important ego states.
 Ego states: child, adult and parent.
 A person of any age have these ego states in varying degree.
 A healthy person is able to move from one ego state to another.
THE EGO STATES

PARENT ADULT CHILD

Personality
1. parent ego state:
The parent ego state means that the values, attitudes and behaviours of
parents an integral part of the personality of an individual. These people tend
to talk to people and treat others like children. The characteristics of a person
with parent ego state are:
 Judgemental
 Rule maker
 Moralising
 Over protective
 indispensable
 2. Adult ego state:
The adult ego state is authentic, direct, reality based, fact seeking and
problem solving. They assume that human beings as equal, worthy and
responsible. The process of adult ego state formation goes through one’s own
experiences and continuously updating attitudes left over from childhood.
People with adult ego state, gather relevant information, carefully analyse it,
generate alternatives and make logical choices.

 3.Child ego state:

the child ego state is characterized by very immature behaviour. The
important features of child ego state are creativity, anxiety, depression,
dependence, fear, joy, emotional sentimental etc.
 3.ANALYSIS OF TRANSACTIONS
 A transaction is a basic unit of social interaction.
 The heart of transactional analysis is the study and diagramming of the
exchanges between two persons.
 Thus where a verbal or non verbal stimulus from one person is being
responded by another person a transaction occurs.
 Transactional analysis can help us to determine which ego state is most
heavily influencing our behaviour and the behaviour of the other people with
whom we interact.
 Depending on the ego states of the persons involved in transactions, there may
be three types of transactions:
1.Complementary transactions:
If both people (or atleast one) adjust on appropriating ego states. Both the
persons will feel satisfied with the conversation.
There can be nine transactions. They are given below:
 Adult-Adult transactions
 Adult-Parent transactions
 Adult-Child transactions
 Parent-Parent transactions
 Parent-Adult transactions
 Parent-Child transactions
 Child-Parent transactions
 Child-Adult transactions
 Child-Child transactions
2. Crossed transactions:
a crossed transaction is one in which the sender sends message a behaviour
on the basis of his ego state, but this message is reacted to by an unexpected
ego state on the part of the receiver. Crossed communication should be
avoided as far as possible. Whenever such transactions occur,
communication tends to blocked and a satisfactory transaction is not
accomplished.
3.Ulterior transactions:
two ego states within the same person but one disguises the other one.
 4. SCRIPT ANALYSIS

 In a layman’s view ,a script is the text of play, motion picture, or a radio or TV

programme.
 In transactional analysis a person’s life is compared to a play and the script is
the text of the play.
 According to Eric Berne,” a script is an ongoing programme, developed in early
childhood under parental influence which directs the individual behaviour in
the most important aspects of his life.
 A script is a complete plan of living, offering prescriptions, permissions and
structure which makes one winner or loser in life.
 5. ANALYSIS OF LIFE POSITIONS
 In the process of growing up people make basic assumptions about their own
self worth as well as about the worth of significant people in their
environment.
 The combination of assumptions about self and the other person called as life
position.
 Transactional analysis constructs the following classifications of the four
possible life positions or psychological positions:
 I am OK,, you are OK.
 I am OK, ,you are not OK.
 I am not OK,, you are OK.
 I an not OK,, you are not OK
 I am OK, you are OK:
It appears to be an ideal life position. People with this type of life position
have confidence in themselves as well as trust and confidence in others.
 I am OK, you are not OK:
This is a distrustful psychological positions. This is the attitude of those
people, who think that whatever they do is correct.
 :I am not OK, you are OK
This is a common position for those people who feel power less when they
compare themselves to others.
 I am not OK,, you are not OK:
people in this position tend to feel bad about themselves and see the whole
world as miserable. They do not trust others and have no confidence in
themselves.
 6.STROKING

 Stroking is an important aspects of the transactional analysis.

 The term stroke refers to “giving some kind of recognition to others.”
 People need strokes for their sense of survival and well being on the job.
Lack of stroking can have negative consequences both on physiological and
psychological well being of a person.
 There are three types of strokes:
1.Positive strokes:
the stroke one feel good, is a positive stroke. Recognition, approval
are some of the examples.
2. Negative strokes:
a stroke one feel bad or not good is a negative stroke. negative
strokes hurt physically or psychologically.
3.Mixed strokes:
a stroke may be of a mixed type also.
Example :the boss comment to a worker “you did an excellent job inspite
your limited experience.
7. GAMES ANALYSIS

 When people fail to get enough strokes at work they try a variety of things.
 One of the most important thing is that they play psychological games.
 A psychological game is a set of transaction with three characteristics:
 The transaction tend to be repeated.
 They make sense on superficial or social level.
 One or more transactions is ulterior.
BENEFITS AND UTILITY OF TA

 Improved interpersonal communication.

 Source of positive energy.
 Understanding ego state.
 Motivation.
 Organisational development