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    Indigo Airlines Value Chain: Firm Infrastructure HRM Technology

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    Indigo Airlines has a strong value chain with efficient support and primary activities. Their support activities include a firm infrastructure with robust HR policies and technology systems for check-ins and landings. Procurement focuses on bulk fuel-efficient aircraft orders. Primary activities encompass fast turnaround times, on-time flights, a hub-and-spoke model, and quality service programs.

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    Indigo Airlines Value Chain: Firm Infrastructure HRM Technology

    Uploaded by

    ipsa
    2K views1 page
    Indigo Airlines has a strong value chain with efficient support and primary activities. Their support activities include a firm infrastructure with robust HR policies and technology systems for check-ins and landings. Procurement focuses on bulk fuel-efficient aircraft orders. Primary activities encompass fast turnaround times, on-time flights, a hub-and-spoke model, and quality service programs.

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    value chain

    Original Title

    Indigo Value Chain

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    Indigo Airlines has a strong value chain with efficient support and primary activities. Their support activities include a firm infrastructure with robust HR policies and technology systems for check-ins and landings. Procurement focuses on bulk fuel-efficient aircraft orders. Primary activities encompass fast turnaround times, on-time flights, a hub-and-spoke model, and quality service programs.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    2K views1 page

    Indigo Airlines Value Chain: Firm Infrastructure HRM Technology

    Uploaded by

    ipsa
    Indigo Airlines has a strong value chain with efficient support and primary activities. Their support activities include a firm infrastructure with robust HR policies and technology systems for check-ins and landings. Procurement focuses on bulk fuel-efficient aircraft orders. Primary activities encompass fast turnaround times, on-time flights, a hub-and-spoke model, and quality service programs.

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    Indigo Airlines Value chain

    SUPPORT ACTIVITIES

    Firm Infrastructure Financial,Policy, Accounting, Regulatory Compliance,


    Legal and CSR
    Lean management, structured training process , on-time salary, robust appraisal system,
    HRM “Great Place to Work” award, almost 0 % attrition, CEO’s “walk-the-talk” philosophy

    Ma
    Technology Self check-in computer generated boarding passes, RNP landing system,

    rgin
    Computer reservation system, digital link system for transmission via ACARS

    Procurement Bulk ordering of fuel efficient Airbus aircrafts

    Inbound Operations Outbound Marketing Service


    Logistics • Fastest Turn-
    Logistics & Sales • Priority

    n
    around time Check-in

    rgi
    • On time flights • On air
    • • Frequent Flyer
    Packaged food
    • Aircraft Entertainmen

    Ma
    • Hub & spoke • Corporate tie-
    (avoided weight
    model ups t services
    leasing of cutlery, saving
    fuel) • Baggage • Events • Complaints
    • Cancellations
    • Fuel • Maintenance handling sponsorship
    • Wheelchair
    contract with system • Loyalty
    arrangement Airbus • Cab rentals schemes assistance

    PRIMARY ACTIVITIES

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