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General Awareness of QMS (6-11-13)

ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

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Abdulrehman Moazzam
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119 views16 pages

General Awareness of QMS (6-11-13)

ISO 9001:2015 provides requirements for a quality management system (QMS). A QMS ensures products meet customer and regulatory requirements, enhance customer satisfaction, and achieve continual improvement. It operates through a PDCA cycle of plan, do, check, act. Key elements include establishing a quality policy and objectives, documenting procedures, conducting internal audits, and management reviews to ensure continual improvement.

Uploaded by

Abdulrehman Moazzam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Quality Management System

ISO 9001: 2015


What is Quality?

 Quality is a product that meets the customers requirements or


expectations

 Fitness for purpose

 Getting it right the first time


Management System

 System to establish policy and objectives and achieve those


objectives

 Exists in every organization


Quality Management System

 Ensure that its products or services satisfy the customer's quality


requirements

 Comply with any regulations applicable to those products or


services.

 Enhance customer satisfaction

 Achieve continual improvement of its performance


ISO 9001:2015

ISO 9001:2015 is a generic standard and can be applied:

 To any organization, large or small, whatever its product or service


is

 In any sector of activity

 Whether it is a business enterprise, a public administration, or a


government department
ISO 9001:2015

 Do what you document and document what you do

 Quality is not what you do as much as how you do it

 The standards are like a checklist


Purpose of ISO 9001:2015

Specifies requirements for organization to:

 Demonstrate its ability to consistently provide product that meets


applicable requirements

 Enhance customer satisfaction through system processes for


improvement & conformity

 Prevent non-conformity
Terms and Definitions

 Customer: Organization or person that receives a product

 Requirement: Need or expectation

 Product: Result of a process

 Process: Set of interrelated activities which transforms inputs to


outputs

 Procedure: Specified way to carry out an activity or a process


Benefits of ISO 9001:2015

 Increase efficiency and effectiveness

 Model for continual improvement

 Model for satisfying customers

 Build quality into products and services

 Sustainable business

 Transfer of good practices

 Increases credit in the market


Benefits of ISO 9001:2015

 Ensures quality and after sales service to customers

 Due to increased confidence of customers in you, you get more &


more orders

 Improves housekeeping

 Reduces rejection/rework

 Increases morale of the company

 Improves team work


Clauses of ISO 9001:2015

 Clause 1: Scope
 Clause 2: Normative Reference
 Clause 3:Terms and Definitions
 Clause 4: Context of Organization
 Clause 5: Leadership
 Clause 6: Planning
 Clause 7: Support
 Clause 8: Operation
 Clause 9: Performance Evaluation
 Clause 10: Improvement
Mandatory Documents ISO 9001:2015
Imp Documents
 Quality Policy
 Quality Objectives
 Quality Manual

imp Procedures
 Control of documents
 Control of record
 Internal audit
 Control of nonconforming product
 Risk & Opp Register
 Expectation of interested parties
Quality Management System Cycle
10 Where are we Where should 1
now? we be?

9 Quality policy & 2


Management
Quality
Review
Objectives
Quality
8 Internal Quality Management 3
Audit Planning
System Cycle

7 Corrective & How are we 4


Preventive going to get
Action over there?

What progress 6 Implementation 5


are we making? & Operations
PDCA Cycle
 Four-step management method used in business for the control
and continuous improvement of processes and products
Eight Quality Management Principles
QMS Summary

 Say what you do

 Write it down in standard format

 Do what you say

 Keep excellent records

 Audit to verify

 React to gaps

 Review at Top Management level

 Build in continual improvement

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