Improving Customer Service at Sunpharma
Improving Customer Service at Sunpharma
Improving Customer Service at Sunpharma
Service at Sunpharma
Submitted by:
Group 9
Saket Agrawal-H16100
Srishti Sharma-H16112
Tushar Saraswat-H16116
Understanding the ORGANIZATION
CURRICULUM INCLUSIONS
Pharmacotherapy seminars
Interactive workshops
Monothematic seminars
Lectures
PROBLEMS AT SUNPHARMA
Incentives
Incentivize the lead pharmacist with highest number of returning customers by the
means of cross selling and introducing loyalty programs