Providing Porter Service

PROVIDE
PORTER/CONCIERGE
SERVICE
1.Place your feet apart to maintain your
balance
2. Hold item with both hands
3.Bend your knees,
don’t bend your
waist
4.Keep your
Back
straight
5. Use your leg
muscles keeping the
item close to your
body
6. Seek help if an item is too
heavy or has awkward shape.
Hold the item close to your body
Point your toes in the direction you are headed

and turn your entire body in that direction
Step carefully
Watch where you are going

THINGS TO OBSERVE
WHEN RIDING IN AN
ELEVATOR
1. Riding an elevator
gives you a chance to
provide superior service
2. Always be the last
one off on the
elevator,
this let you hold the
door open for entire
guest each way
3. If you see guests
approaching the elevator,
hold the elevator for them
THINGS TO DO
WHEN THE
GUEST LOST
LUGGAGE
Get a complete description of the bag; the
type, size, color markings luggage tag, etc.
Look in the bell closet
If you can’t find the
bag in the bell closet,
let the guest look.
searching for the

bag will help the
guest feel better
than just standing
around and waiting.
Check overflow areas for the bag, find out if a
large group checked out today, and whether
their bags were stored somewhere other than
the bell closet.
Coordinate with transportation
dispatcher, they may help you find out if
the luggage was accidentally sent with
one of their vehicles. Check also with
your colleagues.
IF THE LUGGAGE
IS STILL LOST
Contact the bell captain for
help
Notify with security and the
manager on duty so that you
can get information from
guest about what the
luggage looks like, its
contents, its value, etc.
Get the phone number of the guest, if the
guest is travelling, find out where he/she
will be staying so you can send the
luggage once it is found.
SAMPLES OF LUGGAGE BAGS
LUGGAGE
CART
Concierge’s special
skill where he/she
must be knowledgeble
ACCORDING TO
NUMBERS OF BED
SINGLE ROOM
A room with a single bed
DOUBLE ROOM
Has 2 single beds, usually occupied by
2 person
DOUBLE-DOUBLE ROOM
A room with 2 double beds or 2 queen beds, occupied by
two away bed or 2 single beds and a roll away bed
TRIPLE ROOM
A room occupied by three people, may have 1 double bed

and a roll away bed or 2 single beds and roll away bed.
QUADRUPLE
ROOM
A room occupied by four

people may have 2 or
more beds
FAMILY ROOM
A room with at least 1 double bed with 1 or more
single beds, designated to accommodate one whole
family
KING ROOM
A room with king size bed,
maybe occupied by a couple or 1
or 2 people.
STUDIO ROOM
A room with a studio bed, with a couch that can be
converted into a bed. It may also be called an
executive room.
Have 2 or more rooms with
entrance doors from the outside
CONNECTING and a door between them
ROOM through which guest can get
through each bed room without
going out of their rooms
ACCORDING TO PRICE,
FACILITIES AND
AMENITIES
ECONOMY
A room designed for an economical rate, usually
short of standard facilities like air conditioning,
television and other amenities.
A room sold at moderate rate, usually
short of standard facilities like air
STANDARD condition, private toilet and bath
toiletries, tv, bed with complete linen,
night table, etc.
DELUXE OR ENCHANCED
GUESTROOM
Usually spacious and more elegant in

design than the standard room and is
provided with more amenities that are
more sophisticated or elegant. It is sold at
a much higher rate than standard rooms.
SUITE
Much larger room with superior

amenities and facilities. The
layout usually provides for a
parlor or living room connected
to one or more full size bedrooms
TYPES OF HOTEL SUITES
JUNIOR SUITE
A room with a bed and a sitting area ( usually a
small lounge). There may be a small, separate
bed, connected to the living room or parlor. It is
also called “mini suite”
PENTHOUSE
SUITE
A suite usually located
on the top floor of the
property
EXECUTIVE SUITE
A suite designed for a top executive,

with facilities and amenities of
superior quality
HOSPITALITY SUITE
A suite use for entertaining; usually
a function room or parlor
TYPES OF BEDS
SINGLE BED
A bed approximately 36 inches by 75 inches
DOUBLE BED
A bed that can accommodate a couple or 2 individuals.
It is approximately 54 inches by 75 inches
QUEEN BED
An extra long extra wide bed, about 60 by 80
inches in size
KING BED
An extra long and wide bed about

78 by 80 inches
ROLL AWAY BED
A portable bed
PULL OUT BED
Bed that is inserted into a

bed and pulled out when
used. It is advisable for
small rooms as it is space
saving
SOFA BED
Is a couch that is convertible
into bed.

Providing Porter Service

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PROVIDE

Point your toes in the direction you are headed

Watch where you are going

searching for the

A room occupied by three people, may have 1 double bed

A room occupied by four

Usually spacious and more elegant in

Much larger room with superior

A suite designed for a top executive,

An extra long and wide bed about

Bed that is inserted into a

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