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    Session 03 04

    Uploaded by

    Kailash Jaiswal
    This document discusses key business communication skills, including listening, feedback, and presentation skills. It provides details on: 1) The typical order skills are learned and used, with listening first and writing last. 2) Barriers to active listening and how to improve listening effectiveness through preparation, focus, and encouraging others. 3) Elements of effective feedback, including keeping it specific, goal-oriented, and well-timed to ensure understanding. 4) Best practices for developing strong presentation skills through audience analysis, clear structure, handling questions confidently, and using visual aids appropriately.

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    Session 03 04

    Uploaded by

    Kailash Jaiswal
    21 views29 pages
    This document discusses key business communication skills, including listening, feedback, and presentation skills. It provides details on: 1) The typical order skills are learned and used, with listening first and writing last. 2) Barriers to active listening and how to improve listening effectiveness through preparation, focus, and encouraging others. 3) Elements of effective feedback, including keeping it specific, goal-oriented, and well-timed to ensure understanding. 4) Best practices for developing strong presentation skills through audience analysis, clear structure, handling questions confidently, and using visual aids appropriately.

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    session 3 for mba 1st sem

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    This document discusses key business communication skills, including listening, feedback, and presentation skills. It provides details on: 1) The typical order skills are learned and used, with listening first and writing last. 2) Barriers to active listening and how to improve listening effectiveness through preparation, focus, and encouraging others. 3) Elements of effective feedback, including keeping it specific, goal-oriented, and well-timed to ensure understanding. 4) Best practices for developing strong presentation skills through audience analysis, clear structure, handling questions confidently, and using visual aids appropriately.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    21 views29 pages

    Session 03 04

    Uploaded by

    Kailash Jaiswal
    This document discusses key business communication skills, including listening, feedback, and presentation skills. It provides details on: 1) The typical order skills are learned and used, with listening first and writing last. 2) Barriers to active listening and how to improve listening effectiveness through preparation, focus, and encouraging others. 3) Elements of effective feedback, including keeping it specific, goal-oriented, and well-timed to ensure understanding. 4) Best practices for developing strong presentation skills through audience analysis, clear structure, handling questions confidently, and using visual aids appropriately.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 29

    Session 03-04

    Business communication
    Introduction to communication
    skills; writing, Reading
    Key Communication Skills
    • Listening Skills
    • Feedback Skills
    • Presentation skills
    Basic Communication Skills Profile
    ________________________________________________
    Communication Order Learned Extent Used Extent Taught
    ____________________________________________

    Listening First First Fourth


    Speaking Second Second Third
    Reading Third Third Second
    Writing Fourth Fourth First
    Fallacies about Listening
     Listening is not my problem!
     Listening and hearing are the same
     Good readers are good listeners
     Smarter people are better listeners
     Listening improves with age
     Learning not to listen
     Thinking about what we are going to say rather than listening to
    a speaker
     Talking when we should be listening
     Hearing what we expect to hear rather than what is actually said
     Not paying attention
    ( preoccupation, prejudice, self-centeredness, stero-type)
     Listening skills are difficult to learn
    Meaning

    • Listening Is With The Mind


    • Hearing With The Senses
    • Listening Is Conscious.
    • An Active Process Of Eliciting
    Information
    • Ideas, Attitudes And Emotions
    • Interpersonal, Oral Exchange
    Stages of the Listening Process

    • Hearing
    • Focusing on the message
    • Comprehending and interpreting
    • Analyzing and Evaluating
    • Responding
    • Remembering
    Barriers to Active Listening

    • Environmental barriers
    • Physiological barriers
    • Psychological barriers
     Selective Listening
     Negative Listening Attitudes
     Personal Reactions
     Poor Motivation
    How to Be an Effective Listener

     What You Think about Listening ?


     Understand the complexities of listening
     Prepare to listen
     Adjust to the situation
     Focus on ideas or key points
     Capitalize on the speed differential
     Organize material for learning
    How to Be an Effective Listener
    (cont.)

     What You Feel about Listening ?


     Want to listen
     Delay judgment
     Admit your biases
     Don’t tune out “dry” subjects
     Accept responsibility for understanding
     Encourage others to talk
    How to Be an Effective Listener
    (cont.)

     What You Do about Listening ?


     Establish eye contact with the speaker
     Take notes effectively
     Be a physically involved listener
     Avoid negative mannerisms
     Exercise your listening muscles
     Follow the Golden Rule
    Feedback Skills
    • Positive vs. Negative Feedback
    • Positive feedback is more readily and accurately
    perceived than negative feedback
    • Positive feedback fits what most people wish to
    hear and already believe about themselves
    • Negative feedback is most likely to be accepted
    when it comes from a credible source if it is
    objective in form
    • Subjective impressions carry weight only when they
    come from a person with high status and credibility
    Developing Effective Feedback Skills

    • Focus on specific behaviours


    • Keep feedback impersonal
    • Keep feedback goal oriented
    • Make feedback well timed
    • Ensure understanding
    • Direct feedback toward behaviour that is
    controllable by the recipient
    Group Think

    • Phenomena in which the norm for


    consensus overrides the realistic
    appraisal of alternative course of
    action
    Presentation Skills
    Ideas, concepts or issues talked about or spoken to
    a group or audience

    Public speaking is one of the most feared things


    “I could make such a fool of myself”

    Skills required to give a good presentation can be


    developed
    Preparation is the Key
    Presentation Skills
     Preparation/ Planning is the first step on the ladder to
    success

     Aspects in the development of a good presentation


     Self Centered (Self)
     Audience Centered (Audience)
     Subject Centered (Material)

    “I want (who) to (what) (where, when and how)


    because (why)”
    Presentation Skills
    • Helpers

    What do you want to present (content)?


    Why do you want to present (purpose)?
    Where will you be presenting (place)?
    How do you want to present (words to be used or
    not, slides to be used)
    Who is your audience?
    Presentation Skills
    • Preparation: Audience Analysis

     What is the audience interested in


     What does the audience want
     What does the audience already know and needs to
    know
     What are their needs, expectations from this
    presentation
     How will the audience benefit from this presentation
    Presentation Skills
    • Structure the content in line with the
    audience’s needs
    • What do you want to tell the audience?
    • What is your objective?
    • Prepare keeping in mind the time allotted
    • Anticipate the questions and prepare
    • Collect material from a variety of sources
    • Arrange points logically and sequentially
    • Prepare handouts as well
    Presentation Skills
    • Structuring the presentation
    2 to 2.5 mins--- opening/beginning
    20 to 21 mins--- middle section
    2 to 3 mins --- closing/end
    5 mins --- questions
    Presentation Skills
    The Begining
    Should be carefully designed
    Get attention
    - shock, humour, question, story, facts
    &figures
    - well rehearsed yet natural
    Motivate audience to listen
    - listen to their needs
    Presentation Skills

    Preparation – Structure
    Sequence should be logical & understandable
    Interim summaries- Recaps
    Value of visual aids-flip charts, handouts etc.
    Presentation Skills
    Prepare Closing
    Last 2 to 2.5 minutes are as critical as the first
    five minutes for a successful presentation
    Summarize- highlight important points
    Suggest action- what to do and when, where and
    how to do it
    Presentation Skills
    Stage Fright
    Everyone has it to some degree
    Can be used constructively
    Key issue is not elimination of fear
    Instead channel the energy it generates for an
    effective presentation
    Presentation Skills
    Effective Delivery
    Be active - move
    Be purposeful - controlled gestures
    Variations – vocal (pitch, volume, rate)
    Be natural
    Be direct – don’t just talk in front of the
    audience talk to them
    Group Facilitation
    Verbal Communication- barriers
    Speaking too fast
    Using jargon
    Tone and content
    Complicated or ambiguous language
    Not questioning
    Physical State of the audience
    Presentation Skills
    Sensitivity to the audience

    “see” the audience


    Take non-verbal feedback
    -congruent and incongruent body language
    Modify to meet audience needs
    Don’t just make it as a presentation
    Presentation Skills

    Handling Questions

    Do not get confused


    You are not supposed to know everything
    Anticipate and keep answers ready
    Sometime questions themselves give you a lead
    to highlight your point of view
    Presentation Skills
    Visual Aids
    While using a over head projector face the
    audience while talking
    Point with a pen
    Appropriate lighting
    Watch the colours
    Ensure clear visibility
    10 lines, 10 words per line
    Presentation Skills

    So to conclude :
    Always prepare
    Channelize you fear
    Interact with your audience

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