CCS Pec1

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Entrepreneurs –

In this module, you will learn more about


entrepreneurship and the entrepreneurial competencies
related to Contact Center Services. You will have a first-
hand experience in educational activities leading to
assessment of your personal entrepreneurial
competencies (PECs) and the entrepreneurial
competencies of a successful telemarketing or call
center representative within your province. You will also
have several activities that will align your competencies
with those of successful practitioners. Moreover, this
module will encourage you to think about
entrepreneurship and its role in the business community
as well as in the economic and social development of an
individual.
Task 1: Matching Type
Directions: Match the entrepreneurial competencies in column A with their
meaning in column B. Write the letter of the correct answer on the space provided
before each number.
A B

____1. Creative A. makes wise decisions towards the set


objectives
____2. Profit-oriented B. strategic thinking and setting of goals
____3. Disciplined C. trusting in one’s ability
____4. Sound decision maker D. adoptable to change
____5. Possess people skills E. innovates to have an edge over other
competitors
____6. Excellent Planner F. solid dedication
____7. Confident G. skillful in record keeping
____8. Hardworking H. always sticks to the plan
____9. Ability to accept change I. work diligently
____10. Committed J. effective and efficient
communication
K. always looking for an
opportunity to skills and relates well to people
have/earn income.
 Task 2: Guide Questions
Directions: The following are guide questions which
covers the entire module. Write your answers on your
paper. Discuss / share these to the class.

A. Explain why entrepreneurial activities are important to


social development and economy progress.

B. What entrepreneurial activities related to Contact


Center Services do you know and are capable of doing?

C. If you were given the opportunity to own a business


that relates to Contact Center Services, do you think you
will be confident to manage it? Explain your answer.
D. What do you think are the most important
competencies one must possess in order to be
successful in running a chosen business?

E. Name successful entrepreneurs from your province


whose businesses are related to Contact Center
Services. Make sure you will be able to share with the
class the PECs that made them successful.
1. Explain the importance of assessing one’s PECs before engaging in a
particular entrepreneurial activity.
_________________________________________________________
_________________________________________________________
________________________________________________________.
2. Are there other strategies or approaches where you can assess your
PECs? Explain how these strategies will become more useful in
selecting a viable business venture.
_________________________________________________________
_________________________________________________________
________________________________________________________.
3. What are the desirable personal characteristics, attributes,
lifestyles, skills, and traits of a prospective entrepreneur? Why are
these important?
_________________________________________________________
_________________________________________________________
________________________________________________________.

4. Why is there a need to assess one’s PECs in terms of


characteristics, attributes, lifestyles, skills, and traits before starting
a particular business?
_________________________________________________________
_________________________________________________________
________________________________________________________.

5. What is the significance of evaluating PECs of a successful


entrepreneur? What helpful insights can you draw from this activity?
________________________________________________________
________________________________________________________
________________________________________________________.
Entrepreneurial competencies
- refer to the important characteristics that
should be possessed by an individual in order to
perform entrepreneurial functions effectively. In this
module, you will learn some of the most important
characteristics, attributes, lifestyle, skills and traits
of a successful entrepreneur or an employee to be
successful in a chosen career.
Hardworking:
One of the important characteristics of a good
entrepreneur is hardworking. This means working
diligently and being consistent about it. Hardworking
people keep improving their performance to produce
good products and/or provide good services.
.
o Confident
Entrepreneurs have self-reliance in one’s ability and
judgment. They exhibit self-confidence to cope with
the risks of operating their own business

Disciplined:

Successful entrepreneurs always stick to the plan


and fight the temptation to do what is
unimportant.
Disciplined:

Successful entrepreneurs always stick


to the plan and fight the temptation to
do what is unimportant.

Committed:
Good entrepreneurs assume full responsibility over
their business. They give full commitment and solid
dedication to make the business successful.
Ability to accept change:

Nothing is permanent but change. Change


occurs frequently. When you own a business, you
should cope with and thrive on changes. Capitalize on
positive changes to make your business grow.

Creative:

An entrepreneur should be creative and innovative to


stay in the business and in order to have an edge
over the other competitors.
Has the initiative

An entrepreneur takes the initiative. You must put


yourself in a position where you are responsible for the
failure or success of your business.

Profit-oriented

An entrepreneur enters the world of business


to generate profit or additional income. The
business shall become your bread and butter.
Therefore, you must see to it that the business can
generate income.
Has the initiative

An entrepreneur takes the initiative. You


must put yourself in a position where you are
responsible for the failure or success of your
business.

Profit-oriented:

An entrepreneur enters the world of


business to generate profit or additional
income. The business shall become your bread
and butter. Therefore, you must see to it that
the business can generate income.
Planning involves strategic thinking and goal
setting to achieve objectives by carefully
maximizing all the available resources. A good
entrepreneur develops and follows the steps in the
plans diligently to realize goals. A good
entrepreneur knows that planning is an effective
skill only when combined with action.
This is a very important skill needed
to be successful in any kind of business.
People skills refer to effective and efficient
communication and establishing good
relationship to the people working in and out
of your business. In day-to-day business
transactions, you need to deal with people.
A well-developed interpersonal skill can
make a huge difference between success and
failure of the business.
Successful entrepreneurs have the
ability to think quickly and to make wise
decisions towards a pre-determined set of
objectives. No one can deny that the ability to
make wise decisions is an important skill that
an entrepreneur should possess. Sound
decisions should be based on given facts and
information and lead towards the pre-
determined objectives.
 Task 4: PECs Checklist
Directions: Using the PECs checklist, assess
yourself by putting a check mark in either
strengths or development areas column.
Interpret the results by counting the total
number of check marks in each of the columns.
After accomplishing the checklist, form a
group and share your insights on the result of
the personal assessment.
Reflect and Understand
How was your experience in discovering the strengths
and the areas you need to develop? Did you gain a
valuable experience in exchanging insights with your
classmates? To learn more and deepen your
understanding of PECs, do task 5 below.

 Task 5: Interview

 Directions: In your province, interview a successful


telemarketing or call center representative or
entrepreneur whose type of business is related with
contact center services. Focus your questions on PECs
and other businessrelated attributes that helped
them become successful. Analyze the results of the
interview and reflect on the similarities and/or
differences. Write your answer on a separate sheet
of paper.
 Afterperforming the activities on the
importance of PECs, let’s determine how
much you have learned. Perform task 6 to
determine how well you have understood the
lesson.

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