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    ISO 9000-2008 Auditing

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    Mohamed Shabir
    ISO 9000:2008 auditing involves reviewing an organization's quality system to ensure quality throughout processes. The main types of audits are internal audits performed by employees and external audits done by independent auditing organizations. Audits verify that processes are implemented correctly, assess effectiveness, identify problems, and promote continual improvement. They are important because they provide transparency, enable improvement, prove standards are followed, and increase efficiency.

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    ISO 9000-2008 Auditing

    Uploaded by

    Mohamed Shabir
    52 views23 pages
    ISO 9000:2008 auditing involves reviewing an organization's quality system to ensure quality throughout processes. The main types of audits are internal audits performed by employees and external audits done by independent auditing organizations. Audits verify that processes are implemented correctly, assess effectiveness, identify problems, and promote continual improvement. They are important because they provide transparency, enable improvement, prove standards are followed, and increase efficiency.

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    ISO 9000:2008 auditing involves reviewing an organization's quality system to ensure quality throughout processes. The main types of audits are internal audits performed by employees and external audits done by independent auditing organizations. Audits verify that processes are implemented correctly, assess effectiveness, identify problems, and promote continual improvement. They are important because they provide transparency, enable improvement, prove standards are followed, and increase efficiency.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    52 views23 pages

    ISO 9000-2008 Auditing

    Uploaded by

    Mohamed Shabir
    ISO 9000:2008 auditing involves reviewing an organization's quality system to ensure quality throughout processes. The main types of audits are internal audits performed by employees and external audits done by independent auditing organizations. Audits verify that processes are implemented correctly, assess effectiveness, identify problems, and promote continual improvement. They are important because they provide transparency, enable improvement, prove standards are followed, and increase efficiency.

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    © All Rights Reserved
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    Download as ppt, pdf, or txt
    of 23

    ISO 9000:2008 Auditing

    Ty Stokes
    April 2010
    Agenda
    • What is ISO 9000:2008 auditing?
    • Brainstorming activity
    • Background of ISO 9000:2008 auditing
    • Audit process
    • Real world examples
    • Exercise
    • Summary
    ISO 9000:2008 Auditing Defined

    Review of an organization’s quality system in


    order to achieve quality throughout the
    process
    Brainstorming Exercise
    • How can this tool be used in your
    organization?
    • How would ISO 9000 auditing improve the
    quality of products in the company?
    ISO 9000:2008
    Group of standards for quality management systems
    including:
    • Procedures for key business processes
    • Process monitoring to ensure effectiveness
    • Keeping records
    • Checking output for defects
    • Regularly reviewing individual processes
    • Facilitating continual improvement
    ISO 9000:2008 Standards
    • ISO 9000:2008 – Fundamentals and Vocabulary

    • ISO 9001:2008 – Requirements

    • ISO 9004:2008 – Guidelines for Performance


    Improvement

    Why is the update important for auditing?


    Reasons for Audits
    • Verify processes
    • Assess successful process implementation
    • Judge effectiveness of target levels
    • Reduce and eliminate problem areas
    • Report non-conformance and corrections
    • Report good practices
    • Continual improvement
    Types of Audits
    • Internal Audits
    – Performed by trained employee
    • External Audits
    – Independent audit organization
    – Certification
    Internal Audit
    Before the audit:
    • Plan the audit
    – Scope?
    – How will it be conducted?
    Burr, John T. “Keys to a Successful Internal Audit.” Quality Progress (1997)

    • Checklist
    Checklist Example
    Standard Question Observation and Comments
    4.2.1 The QMS documentation includes:
    Documented statements of a quality policy and objectives

    A quality manual

    Documented procedures and records required by ISO


    9000:2008

    Documents to ensure effective planning, operation, and control


    of processes  
    4.2.3 Documents required by QMS are controlled

    Procedures are in place ensure that documents are reviewed


    and updated as necessary

    Additional Questions

     
    Internal Audit (Continued)
    During the audit:
    • Maintain control
    • Ask good questions and focus on interview
    • Record observations
    • Follow up
    Additional Things to Remember
    During Audit
    • Don’t be biased
    • Keep an open mind
    • Be patient
    • Remember that the audit is for continuous
    improvement
    • Always state the facts
    • Report accurately and clearly
    ISO Registration Process
    External Audits
    • Documented Quality System Audit
    – Onsite audit of QMS
    • Certification Audit
    – Sample of business processes
    • Process Audit
    – Optional
    External Audits
    • Final Certification Audit
    – Determines system’s effective implementation
    • Continual Certification Audits
    – After certification
    – Ensure continued implementation
    A Real World Example:
    Astro Aerospace
    • Wanted to be a Boeing supplier
    • AS 9100 audits (aerospace specification
    supplement to ISO 9001)

    “The successful completion of this audit reflects our commitment to quality and

    customer satisfaction. The results of this audit also provide the framework for

    Astro to meet our customer's and industry's standard.”


    A Real World Example:
    Bristow Group
    • Set an ambitious goal to exceed SMS
    requirements
    • Have frequent audits to monitor and control
    processes
    • Audits lead to continuous improvement
    Exercise
    • Think of something you do everyday

    • Write down the process involved

    • What improvements can be made?


    Why is this important?
    • What is the purpose of an audit?
    – Why is this important?
    • Will this be beneficial to the customer?
    • Will this be beneficial to the company?
    Summary
    Audits are important because they:
    • Provide transparency
    • Give a means for continual improvement
    • Prove that standards are being followed
    • Promote effective control
    • Increase efficiency
    Additional Readings
    • Barnes, Frank. “Good Business Sense is the
    Key to Confronting ISO 9000.” Review of
    Business (2000): 11-15.
    • Burr, John T. “Keys to a Successful Internal
    Audit.” Quality Progress (1997): 75-77.
    • ISO 9001:2008 Self Assessment Checklist,
    Quality Management System, Feb 2009
    Additional Readings
    • Evans, Andy and Parker, John. “Beyond
    Safety Management Systems.” AeroSafety
    World (2008): 12-17
    • Ni, Zhijiang and Stanislav Karapetrovic.
    "Perennial self-audit: model and
    applications." Managerial Auditing Journal
    (2003): 363-373.
    Additional Readings
    • www.qualityprogress.com
    • Foster, S. Thomas. Managing Quality:
    Integrating the Supply Chain. 4th Edition.
    Prentice Hall, 2010. 85-91.

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