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    Human Relations and Morale in Business Organization

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    Ronajane Bael
    The document discusses human relations in business organizations. It defines human relations as motivating people in an organization to develop teamwork to fulfill their needs and achieve organizational objectives. Human relations is considered both an art and a process that requires interaction between people. Principles for creating a positive human relations atmosphere include recognizing human dignity, individual differences, using motivation over force, empathy, understanding, and reciprocal behavior. Approaches to improving human relations mentioned are bottom-up participation, two-way communication between managers and employees, active listening, referral systems, and self-reflection.

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    Human Relations and Morale in Business Organization

    Uploaded by

    Ronajane Bael
    225 views9 pages
    The document discusses human relations in business organizations. It defines human relations as motivating people in an organization to develop teamwork to fulfill their needs and achieve organizational objectives. Human relations is considered both an art and a process that requires interaction between people. Principles for creating a positive human relations atmosphere include recognizing human dignity, individual differences, using motivation over force, empathy, understanding, and reciprocal behavior. Approaches to improving human relations mentioned are bottom-up participation, two-way communication between managers and employees, active listening, referral systems, and self-reflection.

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    The document discusses human relations in business organizations. It defines human relations as motivating people in an organization to develop teamwork to fulfill their needs and achieve organizational objectives. Human relations is considered both an art and a process that requires interaction between people. Principles for creating a positive human relations atmosphere include recognizing human dignity, individual differences, using motivation over force, empathy, understanding, and reciprocal behavior. Approaches to improving human relations mentioned are bottom-up participation, two-way communication between managers and employees, active listening, referral systems, and self-reflection.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    225 views9 pages

    Human Relations and Morale in Business Organization

    Uploaded by

    Ronajane Bael
    The document discusses human relations in business organizations. It defines human relations as motivating people in an organization to develop teamwork to fulfill their needs and achieve organizational objectives. Human relations is considered both an art and a process that requires interaction between people. Principles for creating a positive human relations atmosphere include recognizing human dignity, individual differences, using motivation over force, empathy, understanding, and reciprocal behavior. Approaches to improving human relations mentioned are bottom-up participation, two-way communication between managers and employees, active listening, referral systems, and self-reflection.

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    Chapter 7:

    Human Relations
    and
    Morale in Business
    Organization
    People in the organization are human actors and
    they should be programmed beyond fairly simple
    levels of behavior. It is human nature to dislike
    being dictated. They resist being “programmed”
    saying they are not machines. But, there is a
    goal, there are different activities and there is
    the money spent and time expected. All these
    constitute the problem- a problem at the center
    of the study of human relations.

    Significance of Human
    Relations
    It is the art of getting along with others. Some say it is the
    process of “give and take which paves the way to loyalty, trust
    and goodwill.”

     Human relations at work, Keith Davids (1972) defines


    human relations as “ motivating people in an organization
    to develop teamwork which effectively fulfills their needs
    and achieves organizational objectives.”
    Tuason (1978) says that human relations is both an art and
    a process.
    • Human relations is really an art, it would therefore
    make sense for us to take a look at the creative and
    performing arts to learn something about their
    endeavors.
    Three Aspects of Art: Craft, Vision, Communication
    • Human relations is a process- meaning a progressing
    series of acts aimed at a single end. It requires
    interaction between two or more persons.
    Principles for Creating Human
    Relations Atmosphere
    R e c o g n i t i o n o f H u m a n D i g n i t y a n d t h e
    infinite worth of an individual.
     R e c o g n i t i o n o f I n d i v i d u a l d i f f e re n c e s .
     U s e m o t i v a t i o n , n o t f o rc e .
    L o v e
    E m p a t h y
    U n d e r s t a n d i n g
     P r i n c i p l e o f r e c i p r o c a l b e h a v i o r.
     “you” approach.
     Person-centered attitudes needed.
    Approaches to Human Relations
    • BOTTOM-UP- is the stimulation of a
    “ feeling of personal freedom to think
    and plan boldly: to undertake new and
    untried ventures: to fight back if ideas
    and plans are attacked by superiors: to
    take calculated risks in which mistakes
    are accepted without punishment.”
    • TWO-WAY FLOW SYSTEM- this is technique by
    which employees and managers effectively
    participate in policy making.
    • AFFECTIVE LISTENING- listening permits to
    define his problems more clearly and thereby to
    examine courses of action.
    • THE REFERRAL SYSTEM- a person who has
    responsibility for other people should have
    formal organizational channels for referral.
    • MAINTAINING A WATCHFUL EYE ON
    OURSELVES- if we find that we are having
    difficulties that interfere with our work or with
    pleasant relationship with other people, then we
    should be wise enough to seek professional help.
    Strategies of the Human Relations
    Approach to Change

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