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    Attention Passengers: Your Flight Has Been Delayed!

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    Srijan Saxena
    The flight was delayed multiple times over several hours from the scheduled departure time. Announcements were made about initial and additional delays, but there were gaps between communications. Passengers had to wait on the plane without being provided additional refreshments due to staffing shortages. While the captain communicated politely, better organization and staffing could have improved the passenger experience during the long delays. The document discusses what went right in terms of the captain's communication, as well as areas for improvement such as more consistent updates and better refreshments.

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    Attention Passengers: Your Flight Has Been Delayed!

    Uploaded by

    Srijan Saxena
    65 views6 pages
    The flight was delayed multiple times over several hours from the scheduled departure time. Announcements were made about initial and additional delays, but there were gaps between communications. Passengers had to wait on the plane without being provided additional refreshments due to staffing shortages. While the captain communicated politely, better organization and staffing could have improved the passenger experience during the long delays. The document discusses what went right in terms of the captain's communication, as well as areas for improvement such as more consistent updates and better refreshments.

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    MC Attention Passengers

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    The flight was delayed multiple times over several hours from the scheduled departure time. Announcements were made about initial and additional delays, but there were gaps between communications. Passengers had to wait on the plane without being provided additional refreshments due to staffing shortages. While the captain communicated politely, better organization and staffing could have improved the passenger experience during the long delays. The document discusses what went right in terms of the captain's communication, as well as areas for improvement such as more consistent updates and better refreshments.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    65 views6 pages

    Attention Passengers: Your Flight Has Been Delayed!

    Uploaded by

    Srijan Saxena
    The flight was delayed multiple times over several hours from the scheduled departure time. Announcements were made about initial and additional delays, but there were gaps between communications. Passengers had to wait on the plane without being provided additional refreshments due to staffing shortages. While the captain communicated politely, better organization and staffing could have improved the passenger experience during the long delays. The document discusses what went right in terms of the captain's communication, as well as areas for improvement such as more consistent updates and better refreshments.

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    You are on page 1of 6

    Managerial Communication

    Group 4

    Attention
    Passengers:
    Your Flight
    Has Been
    delayed!
    Bharat Gupta (291076) | Himanshu Sharma (291077) | Ila Bhalwar (291078)
    Ipsa jaiswal (291079) | Khushmann Dwivedi (291080)
    Timeline
    6:40 8:00 9:10 9:35 10:45 11:10

    Announcement Additional They were


    They were They Flight finally
    for 10-15 min delay of unable to
    waiting for a received took off.
    delay was made. another half provide the
    go-ahead go-Ahead
    an hour. passengers
    from ATC. from the
    with additional
    However the ATC.
    refreshments.
    ATC had put
    them at the
    bottom of
    the queue.
    What Went Right
    The captain was The demeanor of
    Arranging The feedback
    courteous in every the crew was
    snacks at the was timely
    announcement pleasant despite
    Ahmedabad
    the hassle
    airport

    The credibility and While they were unable This prevented further This demonstrated that
    politeness that the to handle the in-flight chaos that could have the company had
    captain brought to the snacks, they tried to ensued had the staff concern for their
    communication made redeem themselves by been impolite. passengers, and also
    the situation more arranging for food once gave the passengers a
    manageable. the flight landed. space to voice their
    thoughts.
    What Went Wrong
    No communication between
    6:40 PM to 8:00 PM and People were misled
    further announcements also to stay on board
    had a gap between them

    1 3

    2 4
    Shortage 2of staff to No proper
    handle the passengers arrangement of
    refreshments
    Feedback and Proposed Solution
    ● Adequate quantity of refreshments should have been made available
    ● The refreshments should have had more variety
    ● The airplane should have been better staffed
    ● Clearer airline delay policies
    ● Avoiding the communication lag between each announcement
    THANK YOU

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